List of Articles customer

• Open Access Article
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  1 - The impact of digital content marketing on brand awareness through social media and customer engagement
  mousa rahimi sirous keshavarz behnaz salehipour shirazi
• Open Access Article
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  2 - The impact of social media marketing on customer participation in value creation in the Shoe and Leather Industry (case study: Novin charm Company)
  sirous keshavarz mousa rahimi Fatemeh  Amjadi
• Open Access Article
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  3 - A comparative study of the opinions of clients and managers of non-governmental employment agencies regarding the relationship between service marketing factors and customer attraction
  Fereydon omidi
• Open Access Article
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  4 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior
  Reza Pourmohammad morad rezaei dizgah
• Open Access Article
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  5 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance)
  Mahnaz Zarei Mahbubeh Shojayi
• Open Access Article
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  6 - The role of service quality in the relationship between standardization and customization of products with customer satisfaction and loyalty "A case study of companies operating in Rasht Industrial City"
  morteza hazrati
• Open Access Article
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  7 - Meta-analysis of customer communication relationships with the satisfaction of users of sports facilities
  kazem mehri mehrdad Rahimain alireza taherpour
• Open Access Article
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  8 - Providing a model for the market of selling new goods by one-to-one marketing method
  AFSANEH ZAMANI MOGHADAM
• Open Access Article
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  9 - Developing and validating a marketing model for private higher education institutions: an integrated study
  Roya Babaee Kasmaee Mohammd Ali Nadi
• Open Access Article
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  10 - Identifying effective strategic factors in the field of sales performance and the role of social media marketing with a future research approach
  farid gharavi Hosein Vazifehdust Karimkarim Hamdi
• Open Access Article
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  11 - Identification and ranking measures affecting electronic shopping in Iran
  Tahmoures Hassangholipour Seyed-Mohammad Hashemi-Njad Mohammad Javad Azizan Mohsen Seyghali
• Open Access Article
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  12 - Identification and ranking measures affecting electronic shopping in Iran
  Tahmoures Hassangholipour Seyed-Mohammad Hashemi-Njad Mohammad Javad Azizan Mohsen Seyghali
• Open Access Article
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  13 - The‏ Effects‏ of‏ Brand‏ Equity‏ on‏ Perceived‏ Value‏ and‏ the‏ Repurchase‏ Intention‏ in‏ Majid‏ Brand‏ Sports‏ Goods‏ Customers
  Mahboub Sheikhalizadeh Parisa Anguri
  10.30495/jism.2023.75564.1079
• Open Access Article
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  14 - A Comparative Study of Dental Clinic Management in Selected Countries: Providing a Solution for Iran
  Amir Hossein Masrouri Irvan Masoudi asl seyed jamaledin tabibi
• Open Access Article
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  15 - Use of Relationship Marketing Programs in Building Customer – Salesperson and Customer–Firm Relationships: Differential Influences on Financial Outcomes
  Askar Asgarpour Ahmad Rahchamani
• Open Access Article
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  16 - Identifying the in-store non-verbal cues affecting the buying behavior of customers in the home appliance industry
  Maryam Jaberi Karim Hamdi Farhad Hosseinzadeh lotfi
• Open Access Article
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  17 - The Analysis Moderating Role of Job Satisfaction and Organizational Commitment in Relation Between Internal marketing and Customer Orientation Stuff (Case Study: Pharmaceutical and Food Distribution Co.)
  Peyman Akbari Reza Rostami Akbar Veismoradi Abdolalmajid Mohammadi Najaf Abadi
• Open Access Article
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  18 - Effect of failed service quality on customer loyalty in banking industry
  mehrnaz nejati ahmad rahchamani
• Open Access Article
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  19 - Media mix elements affecting service brand equity case study: bank sina
  Razieh Abedini ali farhangi
• Open Access Article
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  20 - Presentation of value-making model in the banking services industry (Case Study: National Bank of Fars Province)
  Seyyed Alireza Mosavi
• Open Access Article
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  21 - Examining the impact of website quality, customer emotion and satisfaction on e-customers' loyalty on travel booking websites
  bagher Abbas pour nadereh sadat najafi zadeh Ali Akbar Mirzaee
• Open Access Article
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  22 - Effects of social media marketing on online customer behavior Saderat Bank of Bushehr City
  Jahangir Dashti Ali Akbar Mirzaee
• Open Access Article
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  23 - The Impact of external marketing capabilities and the mental involvement of customers on the company's performance with the mediating role of product innovation and flexible strategy
  Mostafa Hosseinzadeh shadan vahabzade hormoz mehrani
• Open Access Article
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  24 - The Effect of Affiliate Marketing on Purchase Intention of Customers: Investigation of the Mediator Role of Customer Trust and the Moderator Role of Customer Involvement and Customer Perceptions. (Case Study: Food Industry)
  Maedeh Masoumi Asadollah Kordenaeij Asghar Moshabaki
  10.30495/jomm.2022.63707.1877
• Open Access Article
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  25 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province)
  sajad Rabiheh ali Rezaian
  10.30495/jomm.2022.60251.1808
• Open Access Article
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  26 - Studying the Effect of the High Level of Mental Involvement of the Customer in the Marketing Process of Influential People on the Desire to Travel to the Destination, the Attitude Towards the Brand and the Desire to Buy
  samin zahabi abas asadi khodayari behnaz
  10.30495/jomm.2022.69502.1972
• Open Access Article
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  27 - The Effect of Customers' Negative Emotions on Negative Electronic Word of Mouth Advertising With the Mediating Role of Revenge and Desire to Improve (Case Study: Digikala Company)
  faranak khodayari Shadan Vahabzadeh  Salumeh Rajablu
  10.30495/jomm.2022.68062.1946
• Open Access Article
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  28 - Designing a Retail Space Model and Self-Concept, Customer Consumerism with a Grounded Theory Approach
  beyza ghasemi mehd Rouholamini Ali sorayaei
  10.30495/jomm.2023.71246.2003
• Open Access Article
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  29 - The Exploration of Verbal and Visual Characteristics of products in online stores
  Babak Rashidi Ashtiani S. H. Khodadad Hoseini Beytollah Akbari Moghaddam
• Open Access Article
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  30 - Media Mix Elements Affecting Service Brand Equity (Case Study: Sina Bank)
  A. A. Farhangi R. Abedini
• Open Access Article
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  31 - Surveying Factors Influencing Customers Loyalty in Private Banks Based on Fast Response Organization`s Model
  A. Zamani Moghaddam K. Lahiji
• Open Access Article
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  32 - A Study on the Critical Success Factors in Customers Relationship Management (Case Study: Saman Insurance Company)
  N. Tazari M. Bolourian Tehrani
• Open Access Article
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  33 - Scale Survey of Internal Marketing and Effect on Quality Development of Service in Afshar Hospital
  S. M. Younesifar A. Sanayeei A. Shahin
• Open Access Article
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  34 - Imposed Stipulations in the Contracts of Car Industry
  Mohamad Mostafa Doagooee Zeynab Mohamadi
• Open Access Article
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  35 - New modeling for Evaluating the Performance of Iranian Stock Exchange Firms by Emphasizing the Localization Approach
  PAYAM PIRAYESH SHIRAZI reza sotudeh mahdi faghani
• Open Access Article
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  36 - Identifying Policy antecedents and Consequences in Medea of the Islamic Republic of Iran based on modern strategic management
  najmin dehghan tooran poshti mohamadreza mayeli mohamad mahdi esmaeli محمدعلی kh
• Open Access Article
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  37 - The Effect of Cultural Differences with Customers on the Service Provider's Adaptability Regarding the Moderating Role of Metacognitive Cultural Intelligence; an Experimental Approach
  Kambiz Heidarzadeh Hanzaee
  10.30495/jcm.2023.74121.1679
• Open Access Article
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  38 - Investigating the Cultural and Social Development of Organizations Based on Re-Designing Customer Relationship Management Model at Media Centers of Iranian Organizations
  aliakbar farhangi S.jamal tabibi kamran kianimanesh
  10.30495/jisds.2007.21266
• Open Access Article
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  39 - a model with the dimensions of the effective factors and the results of bank quality relationship with company customers.
  hamidreza nemati Karim Hamdi seyed abbas heydari mohammad hasan behzadi
  10.30495/jisds.2007.21288
• Open Access Article
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  40 - Study of Social Factors Influencing Customer Shopping Experience as a Predictor of Store Loyalty: Moderating Role of Physical Evidence
  Kamal Ghalandari Karim Hamdi Maryam Khalili Araghi
  10.30495/jisds.2021.19453
• Open Access Article
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  41 - A Study of Socio-Cultural Development of Organizations Relying on Redesigning Customer Relationship Management Model in Media Centers of Iranian Organizations (Case Study: Kargaran Welfare Bank)
  Kamran Kianimanesh Aliakbar Farhangi Seyed Jamaleddin Tabibi
• Open Access Article
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  42 - Designing a Model with the Dimensions of Effective factors and Quality Results of the Bank's Relationship with Corporate Customers
  Hamidreza Ne'mati Karim Hamdi Seyed Abbas Heydari Mohammad Hassan Behzadi
• Open Access Article
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  43 - presentation of the quality results of the bank relationship with corporate customers (case study: bank bank)
  hamidreza nemati karim hamdi
• Open Access Article
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  44 - Online customer relationship management tactics and Customer Green patronage intention: The mediating role of perceived green risk
  Leila Andervazh omid ZamanPour iman ghasemi hamedani
  10.30495/jest.2022.51296.5012
• Open Access Article
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  45 - Modeling Customers Credit Rating Based on Life Cycle and Financial Ratios: Approach of Discriminant Analysis
  abdolreza valiolahi vahidreza mirabi mohmmad hosein ranjbar
• Open Access Article
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  46 - Investigate the Antecedents and Consequences of Brand Love with the Approach of Contrasting Social Media Marketing Activities and Customers’ Lived Experience (Study case: Alifard Company, Sanich Industrial Group)
  farinoosh lazar Reza Kiani
• Open Access Article
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  47 - Investigating the role of Internet of Things technology as an environmentally friendly technology in expanding and improving businesses based on customer value
  Leila Rahiminasab Hosein Vazifehdoost karim Hamdi
• Open Access Article
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  48 - Designing a marketing model in the community based on customer experience in nature tourism in Mazandaran province
  golnar shojaei Mahboubeh Naderi Doust
• Open Access Article
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  49 - Peak Shaving of Industrial Customers through Combined Installation of Photovoltaic Power Plant and Energy Storage System
  Moslem Farhangnia Fariborz Haghighatdar-Fesharaki
  10.30486/teeges.2024.2000052.1107
• Open Access Article
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  50 - Presenting the smart pattern of credit risk of the real banks’ customers using machine learning algorithm.
  Hojjat Tajik Ghodratollah Talebnia Hamid Reza Vakili Fard Faegh Ahmadi
  10.22034/amfa.2022.1950520.1689
• Open Access Article
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  51 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank
  Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi
  10.30495/jsm.2021.1943167.1553
• Open Access Article
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  52 - Human Resource Practices and Organizational Effectiveness with the Mediating Role of Internal Customer Satisfaction
  nader sheikh al-Islami
• Open Access Article
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  53 - The Impact of E-Satisfaction on E-Loyalty Moderated by Customer Perceived Risk and Skill (Case of Mashhad’s Mellat bank)
  Seyed Mojtaba Moussavi Neghabi Yousef Ramezani Bahare JabarZade Nouri
• Open Access Article
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  54 - Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model (Case Study: Resalat Bank of Kermanshah Province)
  Peyman Akbari Abedin Darabi
• Open Access Article
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  55 - Identifying the Factors Affecting the Perceived Benefits of Social Commerce For Female Online Retail Customers
  Monire Ghahreman Shahraki Soheila Zarinjoi Alvar Narges Ebrahimi
• Open Access Article
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  56 - Identifying and examining the cause-effect relationships of the effective criteria of procurement time, cost and customer satisfaction in Omni-Chanel distribution network using DEMATEL
  Seyed Ghiasuddin Taheri Mehrzad Navabakhsh Hamid Tohidi Davood Mohammaditabar
• Open Access Article
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  57 - A Data Mining Method for Satisfaction and Confidence of the Bank Customers
  Parisa  Allahverdizadeh Saeid Taghavi Afshord
• Open Access Article
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  58 - Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach
  Afsaneh Rahimi AliReza Irajpour
• Open Access Article
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  59 - Customer Social Interactions in Digital Media & its Impact on Discovering Corporate Entrepreneurship Opportunities
  Ali Ghavami Asghar Sarrafizadeh Ali Badizadeh Akbar Alem Tabriz
• Open Access Article
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  60 - Investigating the Impact of Innovation on Customer Participation and Citizenship Behaviors
  fariba bakhshi Alireza Shahraki
  10.22094/jdem.2023.705864
• Open Access Article
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  61 - Explaining the role of the concept of touch in the buying behavior of customers of physical and online stores
  meisam aminzadeh vahedi Seyed Hamid khodadad Hosseini Beitollah Akbari Moghadam
• Open Access Article
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  62 - A Comparative Analysis of Customer Relationship Management (CRM) in Three Iranian Banks Based on Swift Approach
  mohsen alvandi mohammad karimi
• Open Access Article
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  63 - Influence of Customer Knowledge Management in Improvement Relationship with Industrial Customers (Car Parts Maker Based in the Industrial City of Qazvin)
  Mohammad Ali Valipour Esmaeil Malek Akhlagh Roghaeh Pourhassan
• Open Access Article
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  64 - The role of social media marketing activities in the development of customer equity
  Mani Arman Mohabbat Javidfar
• Open Access Article
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  65 - The relationship between the Advertising media and brand equity from the Sports customer perspective in Tabriz
  Nasrin Alizadeh Pasdar Hamid Janani
• Open Access Article
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  66 - The Diamond Model of Digital Marketing Capabilities in Chain Stores with an Approach to Improving Productivity
  Tahmooreth Hasanqolipouriasori Maryam Osati Mohammad Aghaei Masoud Keimasi
  10.30495/qjopm.2023.1961564.3394
• Open Access Article
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  67 - Examine the mediating role of Perceived quality in the impact of Quality relationship with the customer on customer loyalty in the hotel industry (Case Study: five star hotels Tabriz)
  jafar bahari Banafsheh Farahani Shahla Bahari Marjan Bazleh Hamed Bahari
• Open Access Article
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  68 - الگوی کاربرد روش QFD و ماتریس QSPM جهت کسب انواع دانش مشتریان در مدیریت دانش مشتری (در حوزه صنعت خودروسازی)
  کامران جمالی فیروزآبادی غزاله اکباتانی
• Open Access Article
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  69 - Analyzing the efficiency of managers by using Kano Model: Case Study of Education and Training Department Managers-Tehran Region 1
  S. Azizi M. Shafiey Roudposhti
• Open Access Article
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  70 - Effect of Customer to Customer Interactions on Satisfaction, Loyalty and Word of Mouth Advertisements of Customers (Case Study of Semnan Traveling and Tourism Agencies)
  N. Imankhan S. Eekani M. Fakharyan
• Open Access Article
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  71 - A Green Closed-loop Supply Chain with Allocating ‎Retailer to Probabilistic Customers by Considering ‎Electric Converter of CO2 to O2 in Vehicles
  Omid Keramatlou Nikbakhsh Javadian Hosein Dideh Khani Mohammad Amirkhan
• Open Access Article
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  72 - Customer Behavior Analysis of the Bank Industry: Grounded Theory Approach
  Mostafa Esfandiari niloufar imankhan
• Open Access Article
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  73 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company
  Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee
• Open Access Article
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  74 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
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  75 - Customer Clustering via Combined TOPSIS-Fuzzy -K-MEANS Method to Design an Efficient Customer Relationship System: A Real-life Case Study in the Copper Industry
  Hossein Mohammadi Dolat-Abadi Amirsadra Sadat
  https://doi.org/10.71808/fomj.2024.1002655
• Open Access Article
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  76 - Determining the Key Indicators affecting Electronic Customer Relationship Management (e-CRM) Using an integration of balanced scorecard and fuzzy screening techniques (Case Study: Companies Covered by Parsian Data-Processors Group)
  Abbas Shahnavazi Mehran Nemati Gonbaghi Seyedeh Faezeh Teymouri Bahman Ghasemi dakdare
• Open Access Article
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  77 - Examining the impact of social responsibilities of the bank on employee performance and customer satisfaction and loyalty
  علی حمیدی زاده رسول ثانوی فرد مهسا اسدالله
  10.30495/jmemiau.2022.576451.1140
• Open Access Article
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  78 - Modeling factors influencing the confusion of female customers in choosing retail stores
  Soheila ZarinJoy alvar Maryam Nooraei Abadeh
  10.30495/jmemiau.2023.708709
• Open Access Article
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  79 - Designing a Model Providing Services to Key Customers Based on RFM Model Using K-Means Clustering Method
  Ali Sorayaie Amir Yousefizad
• Open Access Article
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  80 - Park-Bazaars, Step in Urban Sustainable Development (Case Study: City of Langeroud)
  akbar motamedimehr abozar Motidoost
• Open Access Article
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  81 - Improving the customer experience through the implementation of a co-creation approach with the customer with action research method
  ali tayyebi rahani محمد رضا حسینی مهدی عزیزی
• Open Access Article
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  82 - Analyzing the Conditions and Contexts Affecting the Institutionalized Branding of Saderat Bank from Media Advertisements using the Contextual Theory Method
  Akram Salari SeyedAlireza Afshani Shadi Zabet
• Open Access Article
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  83 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
  Mohammad Abbasian Saied Sehhat
  10.30495/msds.2021.1939959.1011
• Open Access Article
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  84 - Modeling e-Customer Relationship Management, Case Study: Banking Systems
  Kamran Yeganegi Maryam Ebrahimi
  10.30495/msds.2022.1949842.1032
• Open Access Article
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  85 - Prioritization of Effective Factors on Electronic Customer Relationship Management in Golestan Gas Company
  Nezareh Kord Parviz Saeidi Roohalla Samiee Samereh Shojaee
  10.30495/msds.2023.1980510.1122
• Open Access Article
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  86 - Segmenting and Determining the Profile of Customers of Ahvaz Agricultural Bank Branches using a Self-Organizing Neural Network Algorithm
  Maryam Darvishi
• Open Access Article
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  87 - Customer Behavior Mining Framework (CBMF) using clustering and classification techniques
  Farshid Abdi Shaghayegh Abolmakarem
• Open Access Article
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  88 - Two phase genetic algorithm for vehicle routing and scheduling problem with cross-docking and time windows considering customer satisfaction
  Ali Baniamerian Mahdi Bashiri Fahime Zabihi
• Open Access Article
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  89 - Customer relationship management
  BAHMAN khanalizadeh
• Open Access Article
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  90 - Study of Impact Factors of Relationship Marketing in Loyalty Customers in Kerman Balan Agency
  B. Alishiri M.A.F. Bonabi H. Abdollahi
• Open Access Article
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  91 - Explaining customer engagement to createing value in the banking industry of Iran based on perceived value
  سید محمد کامل حسینی صمد عالی
  10.30495/fed.2022.691505
• Open Access Article
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  92 - Measuring the quality of customer relationship management for the development of digital marketing strategies in Shahr Bank
  Mohammad Reza Javid Sina Nematizadeh Behrouz Ghasemi
  10.30495/fed.2023.702195
• Open Access Article
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  93 - The role of sensory marketing in the improvement of customer experience and the intention of purchase from a store (case of study: Ofogh Kourosh chain stores)
  Reza Kazemi majid fattahi Niloofar Imankhan
• Open Access Article
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  94 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior
  javid rakhshani zohreh madani somayeh saebnia
• Open Access Article
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  95 - Scientific Observation of the Development of Customer Relationship Management Strategy: A Case Study of Scientmetrics
  Hadi Hosseinimanesh Shahnaz  Nayebzadeh Seyyed Hassan Hataminasab Mozhde  Rabbani
• Open Access Article
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  96 - Examining the psychological factors affecting impulse buying behavior in sports
  hosein hasanpoor farshad tejari zinat nikaein
• Open Access Article
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  97 - A Machine Learning Approach to Detect Energy Fraud in Smart Distribution Network
  Mahdi Emadaleslami Mahmoud-Reza Haghifam
  10.30495/ijsee.2021.683248
• Open Access Article
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  98 - A New Real-Time Pricing Scheme Considering Smart Building Energy Management System
  Mohammad-Hossein Shariatkhah Mahmoud-Reza Haghifam Mohammad-Kazem Sheikh-El-Eslami
• Open Access Article
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  99 - Validation of value creation pattern with customers in the banking industry-Case study: Bank Mellat
  Amir Ali Koushki Fataneh Alizadeh meshgani Nasser Fegh-hi Farahmand
• Open Access Article
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  100 - Designing an Inference System Based on Hierarchical Fuzzy Rules for Validating Bank Clients.
  masome tadris hasani Maghsoud Amiri
• Open Access Article
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  101 - The Use of Delphi-Fuzzy and Fuzzy-DEMATEL Approach to Identify and Evaluate Effective Factors on Credit Risk of Real Bank Melli Customers in Iran
  Masoud Rezaei Aghmashhadi Gholamreza Mahfoozi Farzad Rahimzadeh
• Open Access Article
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  102 - Application of Fuzzy Delphi Integrated Approach / Multiple Logistic Regression in Identifying and Assessing the Credit Risk of Real Bank Mellat Customers
  sirous Azizollahi Mahdi Madanchi Zaj ghasem Mohseni Mehrdad Hosseini Shakib
• Open Access Article
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