Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model (Case Study: Resalat Bank of Kermanshah Province)

Subject Areas : Business Strategy

Peyman Akbari ¹ , Abedin Darabi ²

1 - Department of Management, Payame Noor University, Iran
2 - Department of Educational Sciences, Payame Noor University, Iran

Received: 2014-02-25 Accepted : 2014-06-25 Published : 2016-10-01

Keywords:

References:

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