Effect of Customer to Customer Interactions on Satisfaction, Loyalty and Word of Mouth Advertisements of Customers (Case Study of Semnan Traveling and Tourism Agencies)

Subject Areas : policy making

N. Imankhan ¹ , S. Eekani ² , M. Fakharyan ³

1 - Assistant Professor in Management, Islamic Azad University, Firouzkouh Branch, Firouzkouh, Iran(Corresponding Author),
2 - Faculty Member in Management, Islamic Azad University, Chaloos Branch, Chaloos, Iran,
3 - Young Researchers Club, Islamic Azad University, Firouzkouh Branch, Firouzkouh, Iran,

Received: 2015-10-13 Accepted : 2015-10-13 Published : 2014-01-01

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