List of Articles کیفیت خدمات

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  1 - The mediating role of student satisfaction in the relationship between service quality and loyalty of graduate students of the University of Isfahan
  Marzieh Heydari Zainab Abolhosseini Zainab Tavakoli Safia  Maleki
• Open Access Article
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  2 - Analysing the Market Orientation’s Effects on Economic Performance in Insurance Companies
  M. A. Abdolvand, K. Heidarzadeh H. Manafi
• Open Access Article
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  3 - مطالعه کیفیت خدمات بانک ملت پس از واگذاری به بخش خصوصی
  ابوالحسن فقیهی آرش شاهین غلام حسن مختاری
• Open Access Article
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  4 - The effect of satisfaction, quality of service and innovation on brand love among the customers of domestic and foreign elected brands
  pegah omrani seyed salahedin naghshbandi
  10.30495/jism.2023.21961
• Open Access Article
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  5 - Ranking SERVQUAL dimensions by using of fuzzy hierarchical analysis techniques in the private banking industry (Case Study: private banks Fars Province)
  Javad Gerami
• Open Access Article
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  6 - عوامل تعیین‌کننده وفاداری بیماران سرپایی: مطالعه‌ای در بیمارستان‌های آموزشی
  احسان زارعی علیرضا موسی زاده
• Open Access Article
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  7 - ارزیابی کیفیت خدمات پرستاری با رویکرد تلفیقی IPA و QFD فازی (مورد مطالعه: بیمارستان شهید صدوقی یزد)
  سید حیدر میرفخرالدینی اعظم سامیه زرگر
• Open Access Article
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  8 - Gap Analysis of Service Quality from Bedridden Patient’s Point of view at Hospitals of Tehran Medical Sciences Islamic Azad University
  farhad adhami mogadam mohammad sahebalzamani masoumeh rouhafza
• Open Access Article
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  9 - Modeling Customer Evaluations of the Quality of Health Care Using Artificial Neural Network (Case Study of Birjand University of Medical Sciences)
  Zahra Hashemi Marzieh Faridi Masuleh
• Open Access Article
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  10 - Causal structure model of service quality and perceived value on repurchase intention mediated by customer satisfaction (the case of pharmacies in Tehran)
  Soheila Sardar
• Open Access Article
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  11 - Comparison of Services' Quality in Outsourced and Non-Outsourced Clinical Laboratory in Ahvaz University Hospitals, 2016
  fateme arastoozadeh Amin Torabipour
• Open Access Article
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  12 - Identifying Effective Factors on the Quality of Services Provided To Hemodialysis Patients in Iranian Hospitals
  Fatemeh Paeen resketi shaghayegh vahdat somayeh hesam
• Open Access Article
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  13 - The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran)
  Sedigheh Mohammadesmaeil mostafa pahlevanzadeh
• Open Access Article
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  14 - Effective Factors on Word-of-Mouth Marketing and the Intention to Return to Beauty Clinics
  Saeid Dehyadegari nastaran douraghi ellaheh shahbi
• Open Access Article
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  15 - تاثیر مولفه‌های بازاریابی داخلی بر بهبود عملکرد پرسنل شاغل در بیمارستان شهیدصدوقی یزد
  سیدمحمد یونسی‌فر علی محقر سید عزیز یونسی فر
• Open Access Article
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  16 - Investigating effective factors on purchase intention of luxury products
  matineh fathali bahram kheiri
• Open Access Article
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  17 - Surveying the effect of internal marketing and internal branding on service quality (Case study: A Server Company)
  محمد حسن کامفیروزی علی بنیادی نائینی محمود دهقان مشتانی
• Open Access Article
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  18 - Effect of failed service quality on customer loyalty in banking industry
  mehrnaz nejati ahmad rahchamani
• Open Access Article
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  19 - Study of the Effect Satisfaction and Trust on Customers Loyalty in Service Organizations (Case Study: Branches of Melli Bank in City of Arak)
  محمد امین جمشیدیان
• Open Access Article
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  20 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
  keyhan kia Vahid Reza Mirabi Amin Mozafari
• Open Access Article
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  21 - Investigating the effect of marketing mix of services on perceived values, customer satisfaction and behavioral intentions in the restaurant
  nadereh sadat najafi zadeh Ali Akbar Mirzaee
• Open Access Article
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  22 - Effect of psychological contract violation on positive word of mouth intention in online shopping (case study: customers of digikala)
  niloufar ashrafi Kambiz Heidarzadeh
• Open Access Article
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  23 - The impact of customers' attitudes towards green hotels on their willingness to pay and their recurrence intentions
  Mohammad ail abdolvand arezoo naeimi majd ali mohammadzadeh
• Open Access Article
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  24 - The Impact of Brand Image, Ethical Behavior and Service Quality on Patient Loyalty Considering the Mediating Role of Patient Satisfaction (Case Study: Tehran Ophthalmology Private Centers)
  amirhossein samadzadeh Mohammad ail abdolvand mohsen KhunSiavash
• Open Access Article
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  25 - Investigating the Impact of Effective Factors on Branding In Medical Centers Based on Self-Organization Model
  amirhossein samadzadeh
  10.30495/jomm.2022.68262.1954
• Open Access Article
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  26 - Estimating Service Quality Impacts by SERVQUAL Approach in Leasing Market of Iran Khodro Company
  Hossein Souri Amir Sadeghi Mehran Khalaj
• Open Access Article
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  27 - Investigating Effective Factors on Purchase Intention of Luxury Products
  B. Kheiri M. Fathali
• Open Access Article
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  28 - Investigating Factors Influencing Tejarat bank's Customer Loyalty
  M. A. Abdolvand K. Abdoli
• Open Access Article
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  29 - The Examination of the Relationship between Customer Satisfaction of Service Quality in Iranian Private Banking Industry (Analysis Based on Integrated SERVQUAL Model)
  H. Vazifehdoost Z. Akbarpour K. Hamdi J. Mohammadzadeh Rostami
• Open Access Article
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  30 - Right Website Model, RWM Selecting Right Website for Publication of Internet Advertisement
  K. Heidarzadeh M. Behboudi A. Ardakani
• Open Access Article
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  31 - Study of the Effect of Satisfaction and Trust on Customers Loyalty in Service Organizations (Case Study: Branches of Melli Bank in City of Arak)
  M. A. Jamshidian
• Open Access Article
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  32 - Providing a Model for Identifying the Service Quality Dimensions Within Technology-Based Banking (Case study: Student’s of Islamic Azad University-Arak Branch)
  N. S. Najafizadeh A. Mojoodi P. Ghasemi
• Open Access Article
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  33 - The Impact of After- Sales Services Quality on Behavioral Intentions of Buyers of Industrial Products
  M. A. Abdolvand P. Alipour
• Open Access Article
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  34 - Evaluating the Role of Electronic Service Quality and Customer Satisfaction on Consumers’ Purchase Intentions
  k. Heidarzadeh E. Adelpour
• Open Access Article
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  35 - Assessment Refah and Shahrvand Chain Stores’ Customers Loyalty (Case Study: Tehran Stores)
  R. Ahmadi M. Donyaei K. Navabizand
• Open Access Article
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  36 - Investigating Antecedents and Consequences of Service Customer Extra-role Behavior
  A. Abbasi M. Mousavi S. M. Bagheri
• Open Access Article
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  37 - Surveying Factors Influencing Customers Loyalty in Private Banks Based on Fast Response Organization`s Model
  A. Zamani Moghaddam K. Lahiji
• Open Access Article
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  38 - Surveying the Effect of Automated Service Quality on Customer's Commitment in Banking Industry
  H. Vazifehdoost R. Omidzade
• Open Access Article
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  39 - Surveying the Effect of Internal Marketing and Internal Branding on Service Quality (Case Study: A Server Company)
  A. Bonyadi Naeini M. H. Kamfiroozi M. Dehghan Mashtani
• Open Access Article
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  40 - An Analysis the Impact of Corporate Social Responsibility on Customer Loyalty (Pasargad Bank in Ahwaz)
  A. Mojoodi A. Darzian Azizi P. Ghasemi
• Open Access Article
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  41 - Scale Survey of Internal Marketing and Effect on Quality Development of Service in Afshar Hospital
  S. M. Younesifar A. Sanayeei A. Shahin
• Open Access Article
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  42 - Knowing the Effective factors on Acceptance of Electronic Government Services from the Point of Citizen's View (Research Point: The Government Counter Offices in the City of Tehran)
  M. Haghighinasab S. Ghasemi M. Torkaman A. Ghasemi
• Open Access Article
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  43 - The Model for Assessing and Prioritizing Effective Requirements in Marketing and Augment of Tax-payer satisfaction in National Tax Administration of Iran
  H. Nezakati Alizade, R. Golzar Adabi
• Open Access Article
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  44 - The Influence of Image from Banking Network on" Quality of Services-Satisfaction–Loyalty" Process in Karafarin Bank Customers Branches Provinces of Mazandaran and Golestan
  H. Mehrani M. Yousefi Sh. Keshavarzi
• Open Access Article
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  45 - Evaluating the Service Quality of Police + 10 Offices Using SERVQUAL
  Sh. Nayebzadeh M. M. Fatahi Zarch
• Open Access Article
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  46 - An Investigation of Service Quality in Public and Private Banks Using Five Dimensions SERVQUAL Model
  H. R. Saeidnia S. M. Eshrafi
• Open Access Article
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  47 - Comparing Market Orientation in Parivate and Governmental Banks and its Effect on Bank Service Quality (Case Study: Yazd City)
  Sh. Nayebzadeh
• Open Access Article
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  48 - The Study on the Consumers' Perceptions of Electronic Banking Services of Keshavarzi Bank in the Southern Regions of Kerman Province
  H. Zolfaghar Dehnavi D. Rashidi
• Open Access Article
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  49 - Developing of the model effect of auditors' ethical principles and religiosity on the quality of audit services
  Behnam Azhdari Seyed hossein Nasl mosavi Ali Jafari
• Open Access Article
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  50 - Designing research service quality based on SERVQUAL scale
  Shadi Shahverdiyani
• Open Access Article
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  51 - Applying a hybrid qualitative approach to typology of managers' perceptual characteristics of the quality of independent audit services
  reza hosseini naser izadinia saeid ali ahmadi
  10.30495/jma.2022.20584
• Open Access Article
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  52 - Investigating the Quality Dimensions of Management Accounting Services from the Perspective of Internal Managers
  Mohammad Hossein Safarzadeh ahmad sharif abbas Hooshmandkashani
• Open Access Article
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  53 - Assessment of Relationship between Service Quality and Customer Satisfaction in Customer Decision Making Behavior in Travel around Ilam Province
  حمیده رشادت جو علی نعمتی زاد محمد ابویی اردکان
• Open Access Article
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  54 - Examining the Role of Human Resources in Hotel Ranking in Iran
  Amir Mohsen Madani Leila Bagheri NezamAbad
• Open Access Article
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  55 - Investigating the role of social networks in providing electronic services to private bank clients
  Fatima izadimanesh Ali Noroozi Mobarake Ahmad Askari
• Open Access Article
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  56 - a model with the dimensions of the effective factors and the results of bank quality relationship with company customers.
  hamidreza nemati Karim Hamdi seyed abbas heydari mohammad hasan behzadi
  10.30495/jisds.2007.21288
• Open Access Article
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  57 - Designing a Model with the Dimensions of Effective factors and Quality Results of the Bank's Relationship with Corporate Customers
  Hamidreza Ne'mati Karim Hamdi Seyed Abbas Heydari Mohammad Hassan Behzadi
• Open Access Article
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  58 - presentation of the quality results of the bank relationship with corporate customers (case study: bank bank)
  hamidreza nemati karim hamdi
• Open Access Article
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  59 - The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry (Case study: five star hotels Tabriz City)
  jafar bahari شهلا بهاری مرجان بذله حامد بهاری
• Open Access Article
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  60 - A Consideration of relationship between perceived effectiveness of coaches and customers’ satisfaction in Municipality`s Sports Complexes in Tehran
  Tayebeh zargar Razieh Safaei
• Open Access Article
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  61 - Factors Affecting Farmers’ Satisfaction with New Irrigation Systems in Behbehan Township
  Davoud Rouzaneh Masoud Yazdanpanah Masoumeh Forouzani Arman Bakhshi jahromi
• Open Access Article
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  62 - A quality assessment study of services provided by libraries of Hamadan University of Medical Sciences: Using gap analysis model
  Mahdi Moradian Tamjid Saeid Ghafari Atefeh Zarei
• Open Access Article
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  63 - Measurement of the quality of library services of Tehran University central library based on LibQual model
  Leila Jabbari Ali Jalali Dizaji
• Open Access Article
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  64 - Evaluating the quality of services provided by the library and information center of Imam Sadegh (pbuh) University using LibQual model
  Masoud Razmi Shendi Alireza Isfandyari Moghaddam Yaghoub Norouzi
• Open Access Article
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  65 - A Survey on the quality of library services of Islamic Azad University of Khorasgan from users’ viewpoint based on LibQual model
  Mohammad Hossein Changanian Khorasgani Asefeh Asemi
• Open Access Article
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  66 - Ranking of Competitive Power Components in Tejarat Bank Using Fuzzy TOPSIS Technique
  Siamak Jafari narges Delafrooz Kambiz Shahroodi Yalda Rahmati
• Open Access Article
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  67 - Non-convex technologies and economic efficiency measures with imprecise data
  farid aghajani
• Open Access Article
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  68 - تحلیلی بر رضایتمندی مسافران از خدمات‌رسانی سامانه اتوبوس‌های تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری
  صابر محمدپور دکتر مظفر صرافی دکتر جمیله توکلی‌‌نیا
• Open Access Article
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  69 - بررسی تأثیر کیفیت خدمات بر رضایت‌مندی مسافران در صنعت حمل و نقل هوایی
  علی اکبر امین بیدختی داوود فرجی غازانی
• Open Access Article
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  70 - An Estimation of Customer Lifetime Value Based on Quality of Services in Mashhad Body Building Gyms
  Seyed Mohammad Hosein Hoseini Ravesh Amir Moghaddam
  10.71865/jsports.2023.2307-1053
• Open Access Article
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  71 - A Study of the Relationship between Market Orientation and Customer Satisfaction with Service Quality in Kerman's Body Building Gyms
  Milad Eskandari Damaneh Majid Jalali Farahani Amin Dehghan Ghahfarokhi
  10.71865/jsports.2023.2306-1048
• Open Access Article
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  72 - تأثیر هویت یابی مشتری با برند بر وفاداری با تاکید بر نقش واسط کیفیت خدمات، ارزش درک شده و اعتماد در صنعت هتلداری (مطالعه موردی: هتل های پنج ستاره شهر تبریز)
  جعفر بهاری مهدی کروبی شهلا بهاری مرجان بذله
  1105
• Open Access Article
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  73 - Identify and Provide Indicators to Monitor the Process of Maintenance
  Gholamreza Hashemzadeh Mehdi Vahedi Azad
• Open Access Article
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  74 - The relationship between employer brand and competitive advantage with the mediating role of service quality in sports clubs
  Mozafar Yektayar Mozhgan Khodamoradpoor saman ahmdy
  10.30495/kmsj.2021.687707
• Open Access Article
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  75 - ارتقاء کیفیت خدمات درمانی در بیمارستان با بکارگیری QFD و کاردینال
  محسن مقدم نیکزاد منطقی
• Open Access Article
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  76 - سنجش رضایتمندی شهروندان از کیفیت خدمات شهرداری بندرلنگه
  سعید امانپور سعید ملکی نعیم اکرامی
• Open Access Article
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  77 - Assessment of Educational Service Quality in Campus of Technical Colleges of Tehran University from Views of Higher Education Students based on Servqual Model
  زهرا شاه امیری محمدرضا کرمی محمد اصلاحی
• Open Access Article
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  78 - Designing and validating the quality of educational services based on student satisfaction Based on the Khan model
  amir amiri roshkhar mehdi zirak Mahmood Ghorbani Ali Hosseinzadeh
• Open Access Article
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  79 - Presenting a model of the current and desired quality of educational services in the virtual education system of the Islamic Azad University of Bushehr province and its accreditation
  Farideh Sadeghzadeh moJtaba moazzami Amineh Ahmadi hosseinali jahed
  10.30495/educ.2023.1983043.2969
• Open Access Article
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  80 - Evaluating the quality of electronic services and electronic loyalty and the impact of moderators on online shopping
  Mohsen Zare Ghavaghi Mohsen Firoozbakht Mohammad Kazem Sayyadi
• Open Access Article
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  81 - Idelntifying indicators of value of e-government services based on article 37 of law on civil service management
  mohammad hosein roozbeh hamed rahmani morteza mousakhani
• Open Access Article
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  82 - Presenting Customer Behavior Model on Acceptance and Use of E-Banking Services by Developing and Analyzing UTAUT Theory
  Yasaman Modabbernia Hossein Vazifehdust, Mohamad ali Abdolvand
• Open Access Article
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  83 - A Survey of the relationship between E-Service qualities and customer loyalty in Mellat Bank
  Syyad Mehdi Alvani Masoud Said Panah
• Open Access Article
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  84 - Identifying and Ranking the Most Important Criteria Electronic of Quality Services for Internet Banking (Using a Hybrid Model of DEMATEL and ANP)
  Ali Mollahosseini Hadi Shafiee Reza Eftekhari Gifan
• Open Access Article
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  85 - Customer Relationship Satisfaction
  kaveh Ganjehe Hamid Khodadad Hosseini Fereshteh Mansouri Moayyed
• Open Access Article
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  86 - Exploring the Relationships among Service Quality, Satisfaction, Trust and Loyalty of Customers (Case Study: Transportation Companies of Tehran)
  Syyad Ali Akbar Ahmadi Hamid Reza Askari Dehabadi
• Open Access Article
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  87 - The structural model of the relationship between external service quality on customer satisfaction in the hospitality industry supply chain
  Manizheh Mollaei Ali Mohaghar Ezatollah Asgharizadeh
• Open Access Article
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  88 - Comparative Study of the Impact of Service Quality, Corporate Image and Customer Satisfaction on Behavioral Intentions
  Narges Delafrooz Ali GholipourSoleimani Armin Goli
• Open Access Article
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  89 - esigning a Model for Evaluating Customers’ Perceived Service Quality in Iranian State Banks
  Seyed Alireza Seyedsalehi
• Open Access Article
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  90 - The Relationship between Management Commitment to Service Quality and Organizational Outcomes with Regard to the Mediating Role of Effective Participation of Employees in Banks Gilan
  Mehrdad Godarzvand Chegini Samin Yosefi Mahyar Delshad
• Open Access Article
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  91 - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
  Ghazal Shams Mohammad Reza Dalvi
• Open Access Article
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  92 - An Appraisal of Passenger’s Satisfaction with IranAir Services Based on the life Cycle Model
  Naser JavaheriZadeh Mohammad Bamani Moqadam Mina Khosravi
• Open Access Article
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  93 - The effect of employees’ customer orientation and service orientation on service quality, satisfaction and loyalty of Hyperstar customers
  Sahar Ershad Nazanin Jarideh Ali Badizadeh
• Open Access Article
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  94 - Identification on the Relationship Among the Dimensions of Measuring of Logistics Service Quality in the Ttransport Companies in Iranian Market
  Mahshid Ahmadi Ali Badizadeh
• Open Access Article
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  95 - Study affective variables in mobile customers churn
  Mehdy Kazami Roya HejaziNia
• Open Access Article
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  96 - The study of relationship between the Maturity Knowledge Management personnel and quality of educational services in Kerman Unit Islamic Azad University
  sanjar salajeghe Samaneh Mehdizadeh Mojghan Nazeri
• Open Access Article
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  97 - The relationship between service quality organizations with customer satisfaction in mind the position of the private banks
  Masoome Shahri Sahar Shahri Solmaz Rahbar Farzami Hagh
• Open Access Article
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  98 - Measurement of the quality of technological features, content and website usability of Food and Drug Administration of the Islamic Republic of Iran
  Mina Abdolalizadeh Mehran Samadi
  10.30495/jss.2019.666669
• Open Access Article
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  99 - Quality-Orientation of Staff and its Role in Promoting the Quality of Educational Services in Islamic Azad University of Bonab Branch.
  Rahim Abdullah Fam Davoud Ebrahim Pour
• Open Access Article
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  100 - Identification and Ranking of Effective Factors Which Optimize Qualities of Educational Services Using Combined Approaches of Fuzzy VIKOR and Interpretive Structural Modeling (ISM)
  Seyyed Habibollah Mir Gafouri Akram Shabani Khadijeh Mohammadi Soleyman Mansouri Mohammad Abadi
• Open Access Article
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  101 - A survey of service quality of the educational centers in Tabriz using servqual model and ranking educational centers using Analytic hierarchy Process
  Majid Bagherzadeh Fatemeh Bagherzadeh
• Open Access Article
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  102 - Determining The Dimensions of Service Quality in Banking Industry: Examining The Gronroos Model in Pasargad Banks of the Northwest of Iran
  Soleyman Iranzadeh Hossien Emari Saeed Bakhshayesh
• Open Access Article
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  103 - The Effect of Aggregated Impacts of Productivity Variables in Customer-contact Employees on Customers Perceived Service Quality (Case: Private Banks in Khuzestan Province)
  Nemat Allah Joola Mansour Samadi Rahim Chini pardaz
• Open Access Article
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  104 - A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model
  Heresh Soltanpanah Mansoor Khaksar Mohammad Kambiz Ghasri
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  105 - The joint SERVQUAL and hierarchical TOPSIS based on type2 fuzzy sets for assessment of quality services (Case study: the public transportation of service quality of sharekurd)
  Ali dehghani Filabadi Amir saman Kheirkhah Hamid-reza Ahadi
• Open Access Article
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  106 - Service Quality Measurement and Investigation of Its Relationship with Market share Based on SERVQUAL Model (case study: Saderat Bank of Tabriz)
  Mohammad Faryabi Mahmod Mahmodi
• Open Access Article
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  107 - Impact of Quality of Police Services on Destination Image and Tourism Intention to Visit Again (Case Study: Tabriz city)
  jafar bahari Shahla Bahari Hamed bahari
• Open Access Article
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  108 - بررسی رابطه ابعاد بازاریابی سبز داخلی با کیفیت خدمات در صنعت بانکداری (مطالعه موردی: شعب بانک صادرات استان گیلان)
  فاطمه مرتضائی محمدرضا آزاده دل
• Open Access Article
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  109 - Resource Allocation for OFDMA Two-Hope Cooperative Cellular Networks: Considering QoS and Fairness Constraints
  Hemed Bani Zaman
• Open Access Article
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  110 - Investigating the effect of service quality and satisfaction on hotel customers' loyalty in Kurdistan province
  seyed mohammad mosavi jad reza shafei maryam sharifi haydar mohammadi
• Open Access Article
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  111 - Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination (Case of Study: Mashhad City)
  Rostam Saberifar
• Open Access Article
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  112 - Providing a Model for Measuring Tourist Satisfaction with the Services of Local Food Restaurants (A Case Study of Local Food Restaurants in Tehran)
  Iman Chashmfasa
• Open Access Article
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  113 - Investigating Factors for Improving the Quality of Catering Services with an Emphasis on Menu Engineering: Food Tourism (Yazd Hotels and Restaurants) in Focus
  Omid Bayat Raziye  Saeedi Rad
• Open Access Article
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  114 - The relationship between the store image and service quality perceived value and the customers purchase intention
  Reyhaneh khizab Mohammadreza Hosseini Zeynab Montazeri
• Open Access Article
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  115 - The role of service quality and perceived value on repurchase intention and customer satisfaction in Internet businesses
  leila Andervazh zahra sokaini
• Open Access Article
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  116 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
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  117 - Investigating the Mediating Role of Service Quality on the Relationship Between Customer Relationship Management and Customer Retention (case study: Torb company)
  Kamran Yeganegi Zahra Neshati Maryam Ebrahimi
• Open Access Article
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  118 - Analyzing the relationship between corporate social responsibility and Corporate image and with the mediating role of the Service quality insurance Dana Corporate
  Ebrahim khademi Vahid Mirzaei Bagher Rostami iman modaberi
• Open Access Article
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  119 - Design and validation of the conceptual model of the quality of digital library services in the National Archives and Library of Iran
  fattaneh Torkashvand safiyeh tahmasebi limooni Aliasghar Razavi
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  120 - تحلیلی بر رضایتمندی مسافران از خدمات‌رسانی سامانه اتوبوس‌های تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری
  صابر محمدپور دکتر مظفر صرافی دکتر جمیله توکلی‌‌نیا
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  121 - بررسی تأثیر کیفیت خدمات بر رضایت‌مندی مسافران در صنعت حمل و نقل هوایی
  علی اکبر امین بیدختی داوود فرجی غازانی
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  122 - تأثیر کیفیت خدمات بر رضایت مشتریان در صنعت بانکداری (مطالعه موردی : شعب بانک ملی شهر تبریز)
  جعفر بهاری شهلا بهاری مرجان بذله
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  123 - The impact of corporate reputation and service quality on customer loyalty
  صدیقه طوطیان شهرزاد طیاران امید درویش زاده
  10.30495/jmemiau.2022.563233.1075
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  124 - بررسی اثرات معنویت محیط کار بر رفتارهای شهروندی سازمانی و ارتباط آن با کیفیت خدمات در بیمارستان امام خمینی
  غلامعلی مردی سیما پنجعلی پور شکر پسی
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  125 - سنجش کیفیت خدمات در هلدینگ صنایع تجهیزات نفت
  فرانک تبریزی محمد طالقانی نرگس دل افروز
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  126 - ارزیابی کیفیت خدمات شهرداری از دید کارکنان بر اساس مدل SERVQUAL (مطالعه موردی : شهرداری شهرستان بوکان)
  عادل صلواتی حبیب اله سالار زهی لقمان ابراهیمی
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  127 - Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services
  Shahram Parsa Ahmad Pourahmad Mahsa Haji Ismail Jafari
• Open Access Article
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  128 - Measuring the Difference between Satisfaction with Quality of Urban Services and Urban Distribution in Ahvaz City
  saeid amanpour
• Open Access Article
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  129 - The Role of Tourism Attractions of the Province Road Seasonings on Tourism Development
  بهار بیشمی مهدی سقایی مریم آرامی
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  130 - The Study of the Relationship between the Quality of Social Services on Eigenvalue of Brand Name from the Perspective of the Consumer Society in Shirvan Hotel Industry
  Milad Raeisizadeh اصغر میرفردی آرمان حیدری
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  131 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال
  مهدی نوری پور زینب شریفی
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  132 - The Impact of Organizational Cynicism on Quality of Service Provision with Mediating Role of Job Satisfaction and Moderating Role of Organizational Identity
  mostafa alirezaei ameneh malmir hamideh abbasi
• Open Access Article
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  133 - Analysis and Prioritization of Service Quality of 5-Star Hotels in Kish Island (Case Study of the Project for 2022)
  Amir Mohsen Madani Leila Bagheri Nizamabad, Javad Jamali
  10.30495/msds.2022.1959224.1051
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  134 - Evaluate the Quality of E-Learning Services and its Impact on Service Recipients (Case Study: University of Sistan and Baluchestan)
  Sofia Hajpoor Faeze Mirshekari MohebAli Rahdar
  10.30495/msds.2022.1963074.1065
• Open Access Article
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  135 - Evaluating Users' Views On The Quality Of Hosseinieh Ershad Public Library Services In Order To Implement Platform Thinking
  Mehrnaz Khorasanchi Tayebeh Shahmirzadi
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  136 - Quality assessment of the public libraries services of Ramsar and Tonekabon by using LibQual from the viewpoint of users
  Samaneh Ahmad Moazam mohammad hasanzadeh Sudabeh Shapouri
• Open Access Article
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  137 - Assessment of service quality at public libraries in Hamadan city based on LibQual
  azameh ansari Seyed Aliakbar Familrouhani Mahmood Moradi
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  138 - Comparison of the viewpoints of the users and the librarians of Tehran public libraries attached to the foundation of public libraries about the quality of the services
  Shokouh Tafreshi Minou Molavi
• Open Access Article
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  139 - Evaluating the quality level of services provided by the Regional Information Center for Science and Technology (RICeST) using the Six Sigma methodology.
  Ali Bairanvand Mohamad Ebrahim Samiei Sareh Rahmanian
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  140 - The effect of users and non-users’ views on the results of the LibQual tool's scores in Islamic Republic of Iran National Library
  Fariborz Khosravi ali delaee milan Ali Dalaei Milan
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  141 - Studying the quality of services in libraries of Kermanshah Medical Sciences University using LibQual Model
  saeed ghaffari
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  142 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual
  Faramarz Soheili elham yari Aliakbar Familrohani
• Open Access Article
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  143 - Study of Library User Expectations and Satisfactory Using LibQUAL (Case Study: Islamic Azad University – Marvdasht Branch)
  PEGAH TAJER
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  144 - Quality assessment of services offered by central library of Shahid Beheshti University of Medical Sciences by using Libqual model: from users` point of view
  Hamid Moghaddasi Saeideh Valizadeh Haghi
• Open Access Article
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  145 - Presentation and test of service quality model for restaurant management in Islamic society
  Abolghasem Ahmadi Azam Rahimi Nik Mandan Momeni
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  146 - A structural model of the mediating role of perceived value in the relationship between electronic trust and electronic service quality with customers' repurchase intention (case study: Bank Mellat)
  Hamidreza Nemati Seyedhadi seyedfazli
• Open Access Article
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  147 - -
  حمیدرضا نعمتی سید هادی سید فضلی
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  148 - ارائه مدلی کیفی ارزیابی تاثیراثربخشی دوره‌های مجازی آموزش‌های ضمن خدمت بر رفتار کارکنان در بانک تجارت
  احد دهقانزاده اسفندیار دشمن زیاری مجتبی معظمی اسماعیل کاوسی
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  149 - ارتباط کیفیت خدمات ورزشی با تمایل به ادامه همکاری در داوطلبین جمعیت هلال احمر (مورد مطالعه استان گلستان)
  زین العابدین فلاح حسین بیکی
• Open Access Article
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  150 - Impact of service access and perception of service quality on perceived value, satisfaction and loyalty in sports centers
  رضا نیک بخش naser nazari
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  151 - مدل ساختاری ارتباط بین کیفیت خدمات الکترونیکی وب سایت های ورزشی و رضایتمندی الکترونیکی هواداران فوتبال باشگاه های ذوب آهن و سپاهان اصفهان با وفاداری الکترونیکی
  الهام مشکل گشا افسانه فدایی
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  152 - Measuring and Priorities of service Quality with ServQual and AHP in Iran Khodro,s Training center
  GH.A Poresfadan A.A SHojaie مهران SHiri
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  153 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company)
  Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani
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  154 - The Effect of Total Quality Management(TQM)on performance:the Mediation of Market Orientation
  آذر Kafashpur Ahmad Zendehdel رزیتا KHajei
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  155 - چگونگی تاثیر گسترش فناوری‌های مالی بر ‌بهبود عملکرد خدمات مالی
  حیدر مغنی وحید ناصحی فر تهمینه ناطق
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  156 - Investigating the effect of emotional labor on employees' brand image of the organization considering the intermediate variables of organizational commitment and service quality (Case study: BMI)
  Sayyed majid sayyed Hosseini sina Nematizadeh Mirfeiz Fallah
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  157 - Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office)
  saeed hosseini qasemali bazaee
• Open Access Article
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  158 - Interpretive structural computational model (ISM) for identifying and classifying internal marketing management indicators
  Mohammadreza Dorrani Farshid Namamian
• Open Access Article
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  159 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior
  javid rakhshani zohreh madani somayeh saebnia
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  160 - Presenting a quantitative model for evaluating the effectiveness of virtual courses of in-service training for employees with an entrepreneurial marketing approach (Study case: Tejarat Bank)
  ahad Dehghanzadeh Mojtaba Moazzami Esfandiar Doshman Ziari esmaeil kavosi
• Open Access Article
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  161 - Explain a Service Quality Model with Emphasizing on Customer Satisfaction in the Restaurant Industry with Grounded Theory Approach
  Abolghasem Ahmadi Azam Rahimi nik Mandan Momeni
• Open Access Article
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  162 - بررسی رابطه بین کیفیت خدمات بانکداری الکترونیکی با رضایتمندی، علایق رفتاری و استنباط مشتریان از خدمات الکترونیکی بانک ملّی (مورد مطالعه:بانک ملّی، شعب شرق تهران)
  جلال حقیقت منفرد مرضیه شعبانی بهمند
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  163 - شناسایی و بررسی عوامل موثر بر رضایت مشتریان از خدمات صنعت بانکداری با استفاده از مدل سروکوال (مطالعه موردی شعب موسسه اعتباری توسعه)
  سید کامران نوربخش نفیسه رستمی
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  164 - بررسی عوامل مؤثر بر تعویض برند در مشتریان بانک‌ها
  نادر غریب نواز غلامرضا زمردیان محمد انصاری
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  165 - بررسی تأثیر آمادگی الکترونیکی بانک های دولتی بر کیفیت خدمات آن‌ها از نظر مشتریان (مورد مطالعه: استان بوشهر)
  ابراهیم رجب‌پور عبداله توکلی
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  166 - بررسی عوامل موثر بر وفاداری مشتریان خدمات الکترونیکی بیمه (مورد مطالعه: بیمه سرمد)
  فرزانه عشاقی محمد ذاکری
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  167 - طراحی مدل اثرات برون‌سپاری موفق بر کیفیت خدمات مشتریان (مورد مطالعه: دانشجویان دانشگاه‌های تهران)
  یاسر سبحانی فرد مهدی محمدی
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  168 - الگویی برای ارزیابی کیفیت خدمات ارایه شده به مشتریان
  وحیدرضا میرابی ادوارد زادوریان
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  169 - بررسی تاثیر ابعاد کیفیت خدمات الکترونیک بر رقابت پذیری بانک ها (مطالعه موردی: بانک های اقتصاد نوین،پاسارگاد،تجارت و ملت)
  سیده فائزه طباطبایی جعفری ناصر یزدانی مصطفی قاضی زاده
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  170 - ارزیابی کیفیت خدمات بانکداری الکترونیک با استفاده از ترکیب روش‌های فرآیند سلسله مراتبی دلفی فازی (F.D.AHP) و تاپسیس فازی (F.TOPSIS) مطالعه موردی: شعب پست بانک شهر تهران
  محسن قشلاقی
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  171 - بررسی تأثیر کیفیت خدمات بر تصویر برند با نقش میانجی بازاریابی رابطه ای، ارزش ادراک شده برند و وفاداری به برند (مورد مطالعه ای: شرکت های ارائه دهنده خدمات اینترنتی و ارتباطی شهر خرم آباد)
  نجم الدین موسوی راضیه فعلی محمد بوعذار
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  172 - شناسایی و الویت بندی عوامل موثر بر کیفیت خدمات الکترونیکی در بازار سهام با استفاده از روش تاپسیس فازی
  وحیدرضا میرابی میرفیض فلاح شمس ندا کوشان نیما سعیدی
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  173 - Presenting the Quality Model of Educational Services in the Virtual Instruction System of Islamic Azad University of Bushehr Province
  Farideh Sadeghzadeh mojtaba moazzami Amineh Ahmadi Hoseinali Jahed
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  174 - Investigating the role of Social Responsibility, Service Quality, and Corporate Identity of Organizations and Customers on Customer Satisfaction and Loyalty (Case Study: Pasargad Bank)
  abdillah naami seyedeh shima eftekhari sinjani Aliakbar Shahri Mejarshin
• Open Access Article
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  175 - The Effects of Environmental Factors on Green Marketing Performance (Case Study: Shirin Asal Company)
  reza rostamzadeh asghar alimohammadi siyaban
• Open Access Article
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  176 - Investigating the effect of perceived service quality on customer satisfaction of Hakopian Company
  mohammad hossein taheri
• Open Access Article
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  177 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad)
  Ahmad Tavakoli azar kafashpour Hossein Nikoo
• Open Access Article
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  178 - تعیین پایایی، روایی و ساختار عاملی پرسشنامه کیفیت خدمات باشگاه‌های بدنسازی و ایروبیک از دیدگاه مشتریان
  احمد محمودی حسین عبدالملکی آرزو خنجری
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  179 - نقش پیش بینی کننده رضایت از خدمات در افزایش حضور مجدد هواداران تیم فوتبال
  تهمینه ریاضی پریوش نوربخش حسین سپاسی
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  180 - نقش تعدیل‌گر رضایت‌مندی در ارتباط بین کیفیت خدمات فوق‌برنامه‌های ورزشی و نیات رفتاری دانشجویان دانشگاه آزاد اسلامی
  شایسته حسام فر علی زارعی محمد علی اصلانخانی زینت نیک آئین
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  181 - رابطه کیفیت خدمات گردشگری با نیات رفتاری گردشگران ورزشی
  مهدی بابایی الهام سعیدی
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  182 - The role of sports stadium service quality in the environmental comfort and satisfaction of football spectators in the northwest of the country
  Heydar Jafari حسین میکائیلی Vida Ashkani
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  183 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
  mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei
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  184 - کیفیت خدمات گردشگری و نیات رفتاری گردشگران ورزشی
  مهدی بابایی الهام سعیدی
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  185 - Designing and validating a model for the impact of the quality of educational services on student burnout (Case study: Ardabil universities)
  Solmaz Vadoodi Saeid Hamedani Maryam Taghvaei Yazdi
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  186 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran
  Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad
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  187 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch
  Ruhollah Mehdinezhad Javad Ghaed mohammady
• Open Access Article
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  188 - Modeling service open innovation with the approach of service quality improvement and organizational development in service organizations
  Alireza Safarpour Rahman Ghaffari Masoud Ahmadi
• Open Access Article
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  189 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model
  ali shafiei mina jamshidi
• Open Access Article
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