Idelntifying indicators of value of e-government services based on article 37 of law on civil service management

Subject Areas : Brown Fields

mohammad hosein roozbeh ¹ , hamed rahmani ² , morteza mousakhani ³

1 - PhD student, Department of Public Administration, Qazvin Branch, Islamic Azad University, Qazvin, Iran
2 - Assistant Professor, Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran (Correspondent)
3 - Professor, Department of Management, Science and Research Branch, Islamic Azad University, Tehran, Iran

Received: 2017-06-05 Accepted : 2020-09-24 Published : 2022-02-20

Keywords: E-service Quality, Thematic analysis, Keywords: e-government, the value of e-government services, identifying the quality of electronic services,

Abstract :

The present study tries to identify indicators of value of e-government services in the municipality of Qazvin. The methodology is considered descriptive in terms of purpose and of survey type, which has utilized mix-method to analyze data. In the first phase of the study, qualitative theme analysis method, literature review and experts interview have been used to extract indicators and also confirmatory factor analysis has been applied in the next phase to verify the validity of the obtained model and extracting final indicators. The findings revealed that the primary extracted model derived from literature review consisted of 116 propositions. After interviewing with experts, 133 indictors were extracted. To extract the intended theme, open and axial coding have been applied. At the final theme 68 indicators were identified. The results from respondents' point of view revealed that all propositions show high quality except eight of them.Keywords: e-government, e-service quality, the value of e-government services, identifying the quality of electronic services, thematic analysis