Quality assessment of the public libraries services of Ramsar and Tonekabon by using LibQual from the viewpoint of users

Subject Areas : Journal of Knowledge Studies

Samaneh Ahmad Moazam ¹ ( Student of Master degree of LIS of IAU-Tonkabon Branch )
mohammad hasanzadeh ² ( Faculty member of Tarbiat Modares University )
Sudabeh Shapouri ³ ( Faculty member of IAU-Tonekabon Branch )

Received: 2012-01-02 Accepted : 2012-05-15 Published : 2012-08-22

Keywords: Evaluation, Users, Ramsar, public libraries, Tonekabon, Services quality, LibQual tool,

Abstract :

  Purpose: This study examines the Quality assessment of the public libraries services in public libraries of Ramsar and Tonekabon cities by using LibQual tools from the viewpoint of users. Methodology: In this survey, for collecting data we use LibQual questionnaires. This questionnaire is standard tool that assess quality service from the viewpoint of users. The statistical sample of this survey is 410 users of public libraries of Ramsar and Tonekabon cities (in study period) and the questionnaires were distributed between them. 382questionnaires were returned and after omitting incomplete questionnaires 365 questionnaires were analyzed. Findings: Findings indicate that the level of service received by users Is more than the minimum level they expect in some more items from the minimum level is expected,but Most of them have not met their expectations.The findings showed that the libraries in the information control are weaker than the other dimensions so that their minimum expectations are also not met in using their resources. their resources are not met minimum Conclusion: In addition To quality assessment of the studied libraries in two cities, there has been also meta-analysis of studies in the field of quality of services in public libraries that have been done in other cities.  

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