List of Articles Services quality Open Access Article Abstract Page Full-Text 1 - Providing a Cultural Model to Understand the Process of Attracting TV Audiences Abdolreza Amir Ahmadi Mohsen Ameri Shahrabi Rozita Sepernia Abbas Ali Ghaiyoomi Open Access Article Abstract Page Full-Text 2 - Comparison of Services' Quality in Outsourced and Non-Outsourced Clinical Laboratory in Ahvaz University Hospitals, 2016 fateme arastoozadeh Amin Torabipour Open Access Article Abstract Page Full-Text 3 - The Impact of After- Sales Services Quality on Behavioral Intentions of Buyers of Industrial Products M. A. Abdolvand P. Alipour Open Access Article Abstract Page Full-Text 4 - The Model for Assessing and Prioritizing Effective Requirements in Marketing and Augment of Tax-payer satisfaction in National Tax Administration of Iran H. Nezakati Alizade, R. Golzar Adabi Open Access Article Abstract Page Full-Text 5 - Investigating the Factors Related to Measuring the Public Services Quality in the Public Sector with Service Delivery Processes Ali Javidi Sanjar Salajegheh Masoud Pourkiani Saeed Sayadi Open Access Article Abstract Page Full-Text 6 - A survey of service quality of the educational centers in Tabriz using servqual model and ranking educational centers using Analytic hierarchy Process Majid Bagherzadeh Fatemeh Bagherzadeh Open Access Article Abstract Page Full-Text 7 - Developing a Model For Evaluating the Factors affecting Customers Satisfaction in After-sale Services of Automobile Industry in Iran: Case Study of Saipa Company S. A. Heydariyeh M. Hemmati M. A. Razaghi Open Access Article Abstract Page Full-Text 8 - Investigating the Relationship between Personnel Knowledge Management Maturity and Instructional Services’ Quality of Islamic Azad University of Kerman Sanjar Salajeghe Samaneh Mehdizadeh Mojgan Nazeri Open Access Article Abstract Page Full-Text 9 - Quality assessment of the public libraries services of Ramsar and Tonekabon by using LibQual from the viewpoint of users Samaneh Ahmad Moazam mohammad hasanzadeh Sudabeh Shapouri Open Access Article Abstract Page Full-Text 10 - Studying the quality of services in libraries of Kermanshah Medical Sciences University using LibQual Model saeed ghaffari Open Access Article Abstract Page Full-Text 11 - Gap analysis of services quality in Razi University Libraries Afrooz Azimi Vaziri Aliakbar Famil Rouhany Mahmoud Moradi