Developing a Model For Evaluating the Factors affecting Customers Satisfaction in After-sale Services of Automobile Industry in Iran: Case Study of Saipa Company

Subject Areas : policy making

S. A. Heydariyeh ¹ (Assistant Professor in Industrial Management, Islamic Azad Univversity, Semnan Branch, Semnan, Iran.)
M. Hemmati ² (Assistant Professor in Industrial Management, Islamic Azad Univversity, Semnan Branch, Semnan, Iran)
M. A. Razaghi ³ (MA in Industrial Management, Islamic Azad Univversity, Semnan Branch, Semnan, Iran)

Received: 2015-10-13 Accepted : 2015-10-13 Published : 2013-11-01

Keywords: