Developing a Model For Evaluating the Factors affecting Customers Satisfaction in After-sale Services of Automobile Industry in Iran: Case Study of Saipa Company

Subject Areas : policy making

S. A. Heydariyeh ¹ , M. Hemmati ² , M. A. Razaghi ³

1 - Assistant Professor in Industrial Management, Islamic Azad Univversity, Semnan Branch, Semnan, Iran.
2 - Assistant Professor in Industrial Management, Islamic Azad Univversity, Semnan Branch, Semnan, Iran
3 - MA in Industrial Management, Islamic Azad Univversity, Semnan Branch, Semnan, Iran

Received: 2015-10-13 Accepted : 2015-10-13 Published : 2013-11-01

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