Study of Library User Expectations and Satisfactory Using LibQUAL (Case Study: Islamic Azad University – Marvdasht Branch)

Subject Areas : Journal of Knowledge Studies

PEGAH  TAJER ¹ (Department of Library and Information Science, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran.)

Received: 2012-05-01 Accepted : 2012-10-06 Published : 2013-08-23

Keywords: Performance Evaluation, Library services, user expectations, satisfactory, LibQUAL + ®, Islamic Azad University- Marvdasht Branch,

Abstract :

Purpose-The aim of this research is to investigate the expectations and satisfaction of library user of Islamic Azad University – Marvdasht Branch. Methodology-Based on Kukran formula, the research sample included 300 users included the faculties and M.S students. The study was done using printed version of LibQUAL+ ® survey. Findings- findings showed  that minimum and desired service levels in Affect of Service are more than Information Control and Library as Place. Mean score for desired service level is 142/14 (mean score for each item =7/1) that shows high user expectations of MIAU Library. Conclusions- The study showed that users’ minimum expectations are slightly more than average. The mean score for perceived service performance is lower than the mean score of their minimum expectations. Therefore, there is a significant gap between minimum expectations and perceived service performance and also between the desired expectations and perceived service performance.

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