Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office)

Subject Areas : business management

saeed hosseini ¹ (Department of Industrial Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran)
qasemali bazaee ² (Department of Business Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran.)

Received: 2021-01-09 Accepted : 2021-02-21 Published : 2021-03-21

Keywords: Customer Satisfaction, Information Technology, Quality of Service, centralized registration system,

Abstract :

The use of centralized registration systems in order to achieve e-government is one of the issues that is being implemented in the Social Security Organization to improve the quality of services. The main purpose of this study was to identify the consequences of implementing a centralized registration system in the Social Security Organization. The research method was descriptive-survey in nature and applied in terms of purpose. The statistical population of this study was all the insured of the Social Security Organization in the west of Tehran. Using the non-probabilistic approach, 384 insurers were made available in a period of 6 months. A 25-item questionnaire was used to collect data in this study. These questionnaires were approved before the distribution of its validity due to the opinions of technology experts and also its reliability was confirmed by the answers of 30 social security insured persons. SPSS software version 26 was used to analyze the collected data. According to the results, the use of a centralized registration system in the Social Security Organization can accurately identify the needs and requests of clients, filter information, create electronic health records, change the status of different people without face-to-face visits and ultimately client satisfaction.