The purpose of the present study was applied and it could be considered a qualitative research with a basic theory in terms of implementation. The statistical population of the study included 16 university experts in Ahvaz in 1399 who were selected by purposive sampling. The sample size was also based on the principle of theoretical saturation. Criteria for selecting experts in the research included membership in a public and non-governmental university, being in a field of study related to management (public administration, , educational management and planning management), having relevant writings, and a willingness to participate in interviews. The research tool was semi-structured interviews and the validity of the findings was based on face validity and for reliability the coding agreement coefficient method was used which resulted in re-coding of 3 interviews with a value of 0.86. For data analysis, open, axial and selective coding methods based on basic theory were used. The results showed that causal reasons for knowledge management included (knowledge updating, infrastructure facilitation and meritocracy), intervening conditions included (interactive leadership and motivation), contextual conditions included (organizational culture and staff ranking), strategies included (health care and critique training) and outcomes also included (reducing costs, employee satisfaction, and increasing productivity). Based on the results, it can be concluded that knowledge management is related to several factors that in order to improve it, all the indicators and factors identified in the present study should be considered.
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