List of Articles Service quality

• Open Access Article
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  1 - The mediating role of student satisfaction in the relationship between service quality and loyalty of graduate students of the University of Isfahan
  Marzieh Heydari Zainab Abolhosseini Zainab Tavakoli Safia  Maleki
• Open Access Article
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  2 - Analysing the Market Orientation’s Effects on Economic Performance in Insurance Companies
  M. A. Abdolvand, K. Heidarzadeh H. Manafi
• Open Access Article
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  3 - The effect of satisfaction, quality of service and innovation on brand love among the customers of domestic and foreign elected brands
  pegah omrani seyed salahedin naghshbandi
  10.30495/jism.2023.21961
• Open Access Article
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  4 - Ranking SERVQUAL dimensions by using of fuzzy hierarchical analysis techniques in the private banking industry (Case Study: private banks Fars Province)
  Javad Gerami
• Open Access Article
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  5 - The Role of Public Relations Activities of the Social Security Organization on the Satisfaction of Insured Persons (Case Study of West Tehran Branch)
  Nafiseh Karami Soroush Fathi Sara Mohamadpour
• Open Access Article
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  6 - A Sociological Study on Social Trust of Social Security Organization’s Insured Population (Case Study: West Tehran Social Security Branches)
  Yousef Toghani Mohammad Bagher Tajedin
• Open Access Article
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  7 - Gap Analysis of Service Quality from Bedridden Patient’s Point of view at Hospitals of Tehran Medical Sciences Islamic Azad University
  farhad adhami mogadam mohammad sahebalzamani masoumeh rouhafza
• Open Access Article
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  8 - Modeling Customer Evaluations of the Quality of Health Care Using Artificial Neural Network (Case Study of Birjand University of Medical Sciences)
  Zahra Hashemi Marzieh Faridi Masuleh
• Open Access Article
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  9 - Quality of GP' Services Contracted with Health Insurance Organization in Tehran
  Ebrahim Jaafaripooyan azamsadat Rivandi
• Open Access Article
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  10 - Causal structure model of service quality and perceived value on repurchase intention mediated by customer satisfaction (the case of pharmacies in Tehran)
  Soheila Sardar
• Open Access Article
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  11 - Effective Factors on Word-of-Mouth Marketing and the Intention to Return to Beauty Clinics
  Saeid Dehyadegari nastaran douraghi ellaheh shahbi
• Open Access Article
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  12 - Assessing the customer's satisfaction with the Service quality of Microfinance Institutions in Iran (Case Study: Shahed Microfinance Institution)
  Eslam Karimi Mojtaba Abbasi Ghadi
• Open Access Article
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  13 - Effectiveness of Service Delivery in Cardiology Based Corporate Hospitals
  B. Srinivasa RaO T. Sreenivas U. Srinivasa Rao
• Open Access Article
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  14 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL
  S. VijayAnand M. Selvaraj
• Open Access Article
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  15 - A Factor Analytic Study on Service Quality Perceptions and Satisfaction in the E- Tourism
  M. Matta S. Verma
• Open Access Article
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  16 - Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model)
  S. F. Amiri Aghdaie F. Faghani
• Open Access Article
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  17 - Investigating effective factors on purchase intention of luxury products
  matineh fathali bahram kheiri
• Open Access Article
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  18 - Surveying the effect of internal marketing and internal branding on service quality (Case study: A Server Company)
  محمد حسن کامفیروزی علی بنیادی نائینی محمود دهقان مشتانی
• Open Access Article
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  19 - Effect of failed service quality on customer loyalty in banking industry
  mehrnaz nejati ahmad rahchamani
• Open Access Article
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  20 - Study of the Effect Satisfaction and Trust on Customers Loyalty in Service Organizations (Case Study: Branches of Melli Bank in City of Arak)
  محمد امین جمشیدیان
• Open Access Article
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  21 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
  keyhan kia Vahid Reza Mirabi Amin Mozafari
• Open Access Article
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  22 - Investigating the effect of marketing mix of services on perceived values, customer satisfaction and behavioral intentions in the restaurant
  nadereh sadat najafi zadeh Ali Akbar Mirzaee
• Open Access Article
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  23 - Effect of psychological contract violation on positive word of mouth intention in online shopping (case study: customers of digikala)
  niloufar ashrafi Kambiz Heidarzadeh
• Open Access Article
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  24 - The Impact of Brand Image, Ethical Behavior and Service Quality on Patient Loyalty Considering the Mediating Role of Patient Satisfaction (Case Study: Tehran Ophthalmology Private Centers)
  amirhossein samadzadeh Mohammad ail abdolvand mohsen KhunSiavash
• Open Access Article
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  25 - Investigating the Impact of Effective Factors on Branding In Medical Centers Based on Self-Organization Model
  amirhossein samadzadeh
  10.30495/jomm.2022.68262.1954
• Open Access Article
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  26 - Estimating Service Quality Impacts by SERVQUAL Approach in Leasing Market of Iran Khodro Company
  Hossein Souri Amir Sadeghi Mehran Khalaj
• Open Access Article
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  27 - Investigating Effective Factors on Purchase Intention of Luxury Products
  B. Kheiri M. Fathali
• Open Access Article
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  28 - Investigating Factors Influencing Tejarat bank's Customer Loyalty
  M. A. Abdolvand K. Abdoli
• Open Access Article
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  29 - The Examination of the Relationship between Customer Satisfaction of Service Quality in Iranian Private Banking Industry (Analysis Based on Integrated SERVQUAL Model)
  H. Vazifehdoost Z. Akbarpour K. Hamdi J. Mohammadzadeh Rostami
• Open Access Article
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  30 - Study of the Effect of Satisfaction and Trust on Customers Loyalty in Service Organizations (Case Study: Branches of Melli Bank in City of Arak)
  M. A. Jamshidian
• Open Access Article
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  31 - Evaluating the Role of Electronic Service Quality and Customer Satisfaction on Consumers’ Purchase Intentions
  k. Heidarzadeh E. Adelpour
• Open Access Article
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  32 - Assessment Refah and Shahrvand Chain Stores’ Customers Loyalty (Case Study: Tehran Stores)
  R. Ahmadi M. Donyaei K. Navabizand
• Open Access Article
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  33 - The Role of Emotional Satisfaction in Customers’ Behavioral Intentions Regarding Service Quality in the Hotel Industry
  M. Haghighi H. R. Saeednia Gh. Kianosh Ghavim
• Open Access Article
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  34 - Surveying Factors Influencing Customers Loyalty in Private Banks Based on Fast Response Organization`s Model
  A. Zamani Moghaddam K. Lahiji
• Open Access Article
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  35 - Surveying the Effect of Internal Marketing and Internal Branding on Service Quality (Case Study: A Server Company)
  A. Bonyadi Naeini M. H. Kamfiroozi M. Dehghan Mashtani
• Open Access Article
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  36 - An Analysis the Impact of Corporate Social Responsibility on Customer Loyalty (Pasargad Bank in Ahwaz)
  A. Mojoodi A. Darzian Azizi P. Ghasemi
• Open Access Article
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  37 - Evaluating the Service Quality of Police + 10 Offices Using SERVQUAL
  Sh. Nayebzadeh M. M. Fatahi Zarch
• Open Access Article
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  38 - Evaluating Melli Bank Service Quality Using the SERVQUAL Method
  Sh. Nayebzadeh H. Dehghandehnavi M. R. Feiz
• Open Access Article
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  39 - An Investigation of Service Quality in Public and Private Banks Using Five Dimensions SERVQUAL Model
  H. R. Saeidnia S. M. Eshrafi
• Open Access Article
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  40 - Comparing Market Orientation in Parivate and Governmental Banks and its Effect on Bank Service Quality (Case Study: Yazd City)
  Sh. Nayebzadeh
• Open Access Article
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  41 - Developing of the model effect of auditors' ethical principles and religiosity on the quality of audit services
  Behnam Azhdari Seyed hossein Nasl mosavi Ali Jafari
• Open Access Article
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  42 - Investigating the Quality Dimensions of Management Accounting Services from the Perspective of Internal Managers
  Mohammad Hossein Safarzadeh ahmad sharif abbas Hooshmandkashani
• Open Access Article
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  43 - Assessment of Relationship between Service Quality and Customer Satisfaction in Customer Decision Making Behavior in Travel around Ilam Province
  حمیده رشادت جو علی نعمتی زاد محمد ابویی اردکان
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  44 - a model with the dimensions of the effective factors and the results of bank quality relationship with company customers.
  hamidreza nemati Karim Hamdi seyed abbas heydari mohammad hasan behzadi
  10.30495/jisds.2007.21288
• Open Access Article
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  45 - Designing a Model with the Dimensions of Effective factors and Quality Results of the Bank's Relationship with Corporate Customers
  Hamidreza Ne'mati Karim Hamdi Seyed Abbas Heydari Mohammad Hassan Behzadi
• Open Access Article
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  46 - presentation of the quality results of the bank relationship with corporate customers (case study: bank bank)
  hamidreza nemati karim hamdi
• Open Access Article
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  47 - The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry (Case study: five star hotels Tabriz City)
  jafar bahari شهلا بهاری مرجان بذله حامد بهاری
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  48 - A Consideration of relationship between perceived effectiveness of coaches and customers’ satisfaction in Municipality`s Sports Complexes in Tehran
  Tayebeh zargar Razieh Safaei
• Open Access Article
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  49 - Factors Affecting Farmers’ Satisfaction with New Irrigation Systems in Behbehan Township
  Davoud Rouzaneh Masoud Yazdanpanah Masoumeh Forouzani Arman Bakhshi jahromi
• Open Access Article
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  50 - A Survey on the quality of library services of Islamic Azad University of Khorasgan from users’ viewpoint based on LibQual model
  Mohammad Hossein Changanian Khorasgani Asefeh Asemi
• Open Access Article
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  51 - Ranking of Competitive Power Components in Tejarat Bank Using Fuzzy TOPSIS Technique
  Siamak Jafari narges Delafrooz Kambiz Shahroodi Yalda Rahmati
• Open Access Article
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  52 - A Study of the Relationship between Market Orientation and Customer Satisfaction with Service Quality in Kerman's Body Building Gyms
  Milad Eskandari Damaneh Majid Jalali Farahani Amin Dehghan Ghahfarokhi
  10.71865/jsports.2023.2306-1048
• Open Access Article
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  53 - Analysis and review of solutions provided in the field of digital signal processing to improve service quality (Qos)
  Alireza Chamkoori
• Open Access Article
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  54 - Ranking the Information Technology dimensions using Sustainable Development Criteria
  Zahra Ghahremani Abbas Saleh Ardestani
• Open Access Article
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  55 - Providing a Pattern to Prioritize the Branches of Service Firms
  Mohsen Miri Manouchehr Omidvari Ahmad Sadeghi
• Open Access Article
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  56 - Prioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis
  Reza Dabestani Arash Shahin Hadi Shirouyehzad Mohammad Saljoughian
• Open Access Article
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  57 - Identify and Provide Indicators to Monitor the Process of Maintenance
  Gholamreza Hashemzadeh Mehdi Vahedi Azad
• Open Access Article
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  58 - The relationship between employer brand and competitive advantage with the mediating role of service quality in sports clubs
  Mozafar Yektayar Mozhgan Khodamoradpoor saman ahmdy
  10.30495/kmsj.2021.687707
• Open Access Article
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  59 - Presenting A Model of the Social Factors Effective in the Service Quality of the Municipalities of Mazandaran
  Hamed Enshaei Hamdollah Manzari Tavakoli Sanjar Salajegheh Masoud Pourkiani Hojat Babaei
• Open Access Article
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  60 - A Survey on the Rate of Public Satisfaction about Subway Facilities in the City of Tehran Using Servqual Model
  Hamid Bigdeli Rad Vahid Bigdeli Rad
• Open Access Article
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  61 - Factors influencing residents' satisfaction in nursing homes, Isfahan province, Iran: Structural Equation Modeling (SEM)
  Marzieh Rajabian Narges Dehghan
  10.22094/soij.2022.1959594.1495
• Open Access Article
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  62 - Assessment of Educational Service Quality in Campus of Technical Colleges of Tehran University from Views of Higher Education Students based on Servqual Model
  زهرا شاه امیری محمدرضا کرمی محمد اصلاحی
• Open Access Article
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  63 - Evaluating the customers' satisfaction on the quality of services based on the clients' respect criteria Water and Wastewater Company of Mazandaran
  کیومرث Niyazazari A.GH Barimani تیمور Dadashi
• Open Access Article
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  64 - Idelntifying indicators of value of e-government services based on article 37 of law on civil service management
  mohammad hosein roozbeh hamed rahmani morteza mousakhani
• Open Access Article
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  65 - A Survey of the relationship between E-Service qualities and customer loyalty in Mellat Bank
  Syyad Mehdi Alvani Masoud Said Panah
• Open Access Article
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  66 - Customer Relationship Satisfaction
  kaveh Ganjehe Hamid Khodadad Hosseini Fereshteh Mansouri Moayyed
• Open Access Article
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  67 - Exploring the Relationships among Service Quality, Satisfaction, Trust and Loyalty of Customers (Case Study: Transportation Companies of Tehran)
  Syyad Ali Akbar Ahmadi Hamid Reza Askari Dehabadi
• Open Access Article
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  68 - The structural model of the relationship between external service quality on customer satisfaction in the hospitality industry supply chain
  Manizheh Mollaei Ali Mohaghar Ezatollah Asgharizadeh
• Open Access Article
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  69 - Comparative Study of the Impact of Service Quality, Corporate Image and Customer Satisfaction on Behavioral Intentions
  Narges Delafrooz Ali GholipourSoleimani Armin Goli
• Open Access Article
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  70 - esigning a Model for Evaluating Customers’ Perceived Service Quality in Iranian State Banks
  Seyed Alireza Seyedsalehi
• Open Access Article
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  71 - The Relationship between Management Commitment to Service Quality and Organizational Outcomes with Regard to the Mediating Role of Effective Participation of Employees in Banks Gilan
  Mehrdad Godarzvand Chegini Samin Yosefi Mahyar Delshad
• Open Access Article
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  72 - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
  Ghazal Shams Mohammad Reza Dalvi
• Open Access Article
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  73 - The effect of employees’ customer orientation and service orientation on service quality, satisfaction and loyalty of Hyperstar customers
  Sahar Ershad Nazanin Jarideh Ali Badizadeh
• Open Access Article
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  74 - The survey of lean implementation maturity level of hospitals in Thailand: Does the hospital type matter?
  Kwanchanok Areewong Vichayanan Rattanawiboonsom Robert Van Der Meer
  10.22094/QJIE.2024.951125
• Open Access Article
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  75 - The relationship between service quality organizations with customer satisfaction in mind the position of the private banks
  Masoome Shahri Sahar Shahri Solmaz Rahbar Farzami Hagh
• Open Access Article
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  76 - Determining The Dimensions of Service Quality in Banking Industry: Examining The Gronroos Model in Pasargad Banks of the Northwest of Iran
  Soleyman Iranzadeh Hossien Emari Saeed Bakhshayesh
• Open Access Article
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  77 - The Effect of Aggregated Impacts of Productivity Variables in Customer-contact Employees on Customers Perceived Service Quality (Case: Private Banks in Khuzestan Province)
  Nemat Allah Joola Mansour Samadi Rahim Chini pardaz
• Open Access Article
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  78 - A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model
  Heresh Soltanpanah Mansoor Khaksar Mohammad Kambiz Ghasri
• Open Access Article
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  79 - Sharing knowledge: Analyzing role of effective factors on it and ranking factors
  Reza Esmael pour Seyed Hesam Kashani hani nikookar
• Open Access Article
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  80 - The joint SERVQUAL and hierarchical TOPSIS based on type2 fuzzy sets for assessment of quality services (Case study: the public transportation of service quality of sharekurd)
  Ali dehghani Filabadi Amir saman Kheirkhah Hamid-reza Ahadi
• Open Access Article
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  81 - Service Quality Measurement and Investigation of Its Relationship with Market share Based on SERVQUAL Model (case study: Saderat Bank of Tabriz)
  Mohammad Faryabi Mahmod Mahmodi
• Open Access Article
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  82 - Impact of Quality of Police Services on Destination Image and Tourism Intention to Visit Again (Case Study: Tabriz city)
  jafar bahari Shahla Bahari Hamed bahari
• Open Access Article
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  83 - The effect of external service quality on customer’s loyalty in hotel’s industry supply chain (Case Study: Parsian Hotels)
  manizheh mollaei Ali Mohaghar Ezatollah Asgharizadeh
• Open Access Article
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  84 - Effects of Services Quality, Perceived Value and Hedonic Affection on Behavioral Intentions of the Customers
  A Ibrahimi S. H. Mansouri
• Open Access Article
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  85 - Role of Store Image and Service Quality on Imaging Goods with Private Label and Its Influence on Promoting Purchase Intention: A Case Study of Hyperstar Customers
  Maryam Sharghi Mojarad Mohammad Bameni Moghadam Shabnam Fani
• Open Access Article
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  86 - Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination (Case of Study: Mashhad City)
  Rostam Saberifar
• Open Access Article
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  87 - Providing a Model for Measuring Tourist Satisfaction with the Services of Local Food Restaurants (A Case Study of Local Food Restaurants in Tehran)
  Iman Chashmfasa
• Open Access Article
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  88 - Investigating Factors for Improving the Quality of Catering Services with an Emphasis on Menu Engineering: Food Tourism (Yazd Hotels and Restaurants) in Focus
  Omid Bayat Raziye  Saeedi Rad
• Open Access Article
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  89 - The relationship between the store image and service quality perceived value and the customers purchase intention
  Reyhaneh khizab Mohammadreza Hosseini Zeynab Montazeri
• Open Access Article
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  90 - The role of service quality and perceived value on repurchase intention and customer satisfaction in Internet businesses
  leila Andervazh zahra sokaini
• Open Access Article
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  91 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
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  92 - Analyzing the relationship between corporate social responsibility and Corporate image and with the mediating role of the Service quality insurance Dana Corporate
  Ebrahim khademi Vahid Mirzaei Bagher Rostami iman modaberi
• Open Access Article
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  93 - The Study of the Relationship between the Quality of Social Services on Eigenvalue of Brand Name from the Perspective of the Consumer Society in Shirvan Hotel Industry
  Milad Raeisizadeh اصغر میرفردی آرمان حیدری
• Open Access Article
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  94 - The Impact of Organizational Cynicism on Quality of Service Provision with Mediating Role of Job Satisfaction and Moderating Role of Organizational Identity
  mostafa alirezaei ameneh malmir hamideh abbasi
• Open Access Article
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  95 - Analysis and Prioritization of Service Quality of 5-Star Hotels in Kish Island (Case Study of the Project for 2022)
  Amir Mohsen Madani Leila Bagheri Nizamabad, Javad Jamali
  10.30495/msds.2022.1959224.1051
• Open Access Article
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  96 - Evaluate the Quality of E-Learning Services and its Impact on Service Recipients (Case Study: University of Sistan and Baluchestan)
  Sofia Hajpoor Faeze Mirshekari MohebAli Rahdar
  10.30495/msds.2022.1963074.1065
• Open Access Article
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  97 - A fuzzy MCDM model with objective and subjective weights for evaluating service quality in hotel industries
  Nima Zoraghi Maghsoud Amiri Golnaz Talebi Mahdi Zowghi
• Open Access Article
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  98 - A customer oriented systematic framework to extract business strategy in Indian electricity services
  Suchismita Satapathy Pravudatta Mishra
• Open Access Article
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  99 - Data envelopment analysis in service quality evaluation: an empirical study
  Seyedvahid Najafi Saber Saati Madjid Tavana
• Open Access Article
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  100 - Evaluating Users' Views On The Quality Of Hosseinieh Ershad Public Library Services In Order To Implement Platform Thinking
  Mehrnaz Khorasanchi Tayebeh Shahmirzadi
• Open Access Article
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  101 - Comparison of the viewpoints of the users and the librarians of Tehran public libraries attached to the foundation of public libraries about the quality of the services
  Shokouh Tafreshi Minou Molavi
• Open Access Article
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  102 - Evaluating the quality level of services provided by the Regional Information Center for Science and Technology (RICeST) using the Six Sigma methodology.
  Ali Bairanvand Mohamad Ebrahim Samiei Sareh Rahmanian
• Open Access Article
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  103 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual
  Faramarz Soheili elham yari Aliakbar Familrohani
• Open Access Article
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  104 - Quality assessment of services offered by central library of Shahid Beheshti University of Medical Sciences by using Libqual model: from users` point of view
  Hamid Moghaddasi Saeideh Valizadeh Haghi
• Open Access Article
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  105 - Presentation and test of service quality model for restaurant management in Islamic society
  Abolghasem Ahmadi Azam Rahimi Nik Mandan Momeni
• Open Access Article
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  106 - A structural model of the mediating role of perceived value in the relationship between electronic trust and electronic service quality with customers' repurchase intention (case study: Bank Mellat)
  Hamidreza Nemati Seyedhadi seyedfazli
• Open Access Article
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  107 - Impact of service access and perception of service quality on perceived value, satisfaction and loyalty in sports centers
  رضا نیک بخش naser nazari
• Open Access Article
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  108 - Measuring and Priorities of service Quality with ServQual and AHP in Iran Khodro,s Training center
  GH.A Poresfadan A.A SHojaie مهران SHiri
• Open Access Article
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  109 - The Effect of Service Quality Dimensions on Hedonic and Utilitarian Attitude and Brand Preference (Case Study: Fast Food Restaurant Industry)
  Javad Rafati Mansooreh Valijani Reza Aghamoosa
• Open Access Article
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  110 - The Effect of Total Quality Management(TQM)on performance:the Mediation of Market Orientation
  آذر Kafashpur Ahmad Zendehdel رزیتا KHajei
• Open Access Article
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  111 - Investigating the effect of emotional labor on employees' brand image of the organization considering the intermediate variables of organizational commitment and service quality (Case study: BMI)
  Sayyed majid sayyed Hosseini sina Nematizadeh Mirfeiz Fallah
• Open Access Article
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  112 - Interpretive structural computational model (ISM) for identifying and classifying internal marketing management indicators
  Mohammadreza Dorrani Farshid Namamian
• Open Access Article
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  113 - Explain a Service Quality Model with Emphasizing on Customer Satisfaction in the Restaurant Industry with Grounded Theory Approach
  Abolghasem Ahmadi Azam Rahimi nik Mandan Momeni
• Open Access Article
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  114 - Investigating the role of Social Responsibility, Service Quality, and Corporate Identity of Organizations and Customers on Customer Satisfaction and Loyalty (Case Study: Pasargad Bank)
  abdillah naami seyedeh shima eftekhari sinjani Aliakbar Shahri Mejarshin
• Open Access Article
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  115 - Investigating the effect of perceived service quality on customer satisfaction of Hakopian Company
  mohammad hossein taheri
• Open Access Article
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  116 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad)
  Ahmad Tavakoli azar kafashpour Hossein Nikoo
• Open Access Article
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  117 - The role of sports stadium service quality in the environmental comfort and satisfaction of football spectators in the northwest of the country
  Heydar Jafari حسین میکائیلی Vida Ashkani
• Open Access Article
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  118 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
  mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei
• Open Access Article
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  119 - Understanding Online Store Service Quality Antecedents and Their Impact on Customer Satisfaction and Behavioral Intentions in Iran
  Seyed Mojtaba Moussavi Neghabi Morteza Anoosheh Masoud Qorbankhani
  DOI: 10.30495/SJSM.2024.1105489
• Open Access Article
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  120 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran
  Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad
• Open Access Article
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  121 - Modeling service open innovation with the approach of service quality improvement and organizational development in service organizations
  Alireza Safarpour Rahman Ghaffari Masoud Ahmadi
• Open Access Article
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  122 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model
  ali shafiei mina jamshidi
• Open Access Article
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  123 - The effect of human resource management on service quality with the mediating role of tourism supply chain management in Iran Tourism Development Company
  Maryam Rahmaty Behzad Karamikhah
• Open Access Article
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  124 - Investigating and analysis of the impact of service quality and trust on customer loyalty in e-commerce
  Alinaghi  Rezaie سامان فروتنی Mohsen Katebi Jahromi علیرضا کاتبی جهرمی
• Open Access Article
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  125 - Identifying service quality dimensions in the digital platforms ecosystem and the influence on intention to use Based on customer experience
  Asieh Nazemi Masoumeh Hoseinzade Shahri
• Open Access Article
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  126 - Examining the effect of service quality on repeat visits, repurchase intention and word of mouth advertising with regard to the mediating role of customer trust and satisfaction in online shopping of health and cosmetic products (case study: Mahland
  fahameh farahbakhsh
• Open Access Article
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  127 - Designing a Model for Evaluating Quality of Passenger Services of Noor Al Reza Transportation Rail Company
  Masoud Barati Hamid Dadbin
• Open Access Article
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  128 - Designing a service quality management paradigm model: a foundational data theory approach
  seyed esmail Mostafavi قنبر امیرنژاد , Aboutrab Alirezaei
• Open Access Article
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  129 - Analyzing the level of rural satisfaction with the quality of local government services (Case: rural settlements of Rey city)
  Naser Shafieisabe Sogand Khaksar
  10.30495/jzpm.2022.4249
• Open Access Article
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  130 - A Comparative Study of the Status of the Quality of Service System in the Islamic Azad University Branches of Fars Province in order to Provide a Model
  حسن soltani Sanjar Salajeghe
• Open Access Article
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  131 - Identify effective indicators to assess of the educational services quality(Case Study: Shiraz University)
  حبیب اله Ranaee بابک SHemshiri مسلم Ali mohammadlu پیمان Nazari
• Open Access Article
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  132 - Reflecting on the quality factors of educational institutes of executive bodies: the results of a mixed research in all educational institutions covered by the force balance.
  Ali Ahmadzadeh Hassanreza Zeinabadi Hamidreza Arasteh Hossin Abasian
  10.30495/jedu.2024.31828.6386
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  133 - Ranking of the Quality of Academic Services Quality Using the Fuzzy Analytical Hierarchy Process (Case Study:Islamic Azad University Damavand Branch)
  Meghdad Haji mohammad ali jahromi Armin Khosh ghalb
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  134 - Evaluation of Educational Service Quality in Postgraduate Programs at Islamic Azad University, Ardabil Branch, on the basis of SERVQUAL Model
  S. ستاری Y. نامور A. راستگو