Prioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis

Subject Areas : Business Strategy

Reza Dabestani ¹ , Arash Shahin ² , Hadi Shirouyehzad ³ , Mohammad Saljoughian ⁴

1 - Department of Management, University of Isfahan, Isfahan, Iran
2 - Department of Management, University of Isfahan, Isfahan, Iran
3 - Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Isfahan, Iran
4 - Department of Management, University of Isfahan, Isfahan, Iran

Received: 2015-01-03 Accepted : 2015-03-01 Published : 2016-01-01

Keywords:

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