کارت امتیازی متوازن

Open Access Article

1 - Modeling Cause and Effect Relationships of Strategy Map Using DEMATEL Technique
Javad Jasbi Farshid Mohamadnejad

The Balanced Scorecard is widely adopted performance management framework firstintroduced in the early 1990s. More recently it has been proposed as the basic for a strategicmanagement system. Strategy mapping is the most important task in building a BalancedScorecard sy More

The Balanced Scorecard is widely adopted performance management framework firstintroduced in the early 1990s. More recently it has been proposed as the basic for a strategicmanagement system. Strategy mapping is the most important task in building a BalancedScorecard system. Strategy mapping is the process for visually making cause and effectrelationships between all possible strategic objectives in an organization. The process forbuilding and constructing a strategy map is a human centric activity which could be consideredas the combination and integration of all knowledge and preferences of the managerial boards.From the view point of strategic decision making in an organization, the process for building astrategy map, could be viewed in a general body of a unified group decision making context. Ifwe see the strategy map, as a structural modeling framework for making the cause and effectrelationships among the strategic objectives, it is possible to deploy Decision Making Trial andEvaluation Laboratory (DEMATEL) as a framework for structural modeling approach subject tothe problem. The DEMATEL method gathers collective knowledge to capture the causalrelationships between strategic criteria. The model is especially practical and useful forvisualizing the structure of complicated causal relationships with matrices or digraphs. In thisprocess, the integrated structure can be offered for the macro level balanced scorecard and inaddition to the mathematic modeling of cause and effect relationships, a decision supportsystem could be presented in the execution frame that may increase the efficiency of thebalanced scorecard management system. Manuscript profile

Open Access Article

2 - Foresight entrusting issuance processes of construction permits in Iran municipalities by multi-criteria decision making through balanced scorecard framework
Maryam Ghalehnovy Farshid Abdi Kaveh Khalili-Damghani

Forecasts of cash flows are considered by investors, creditors,firm employees and rating institutions. Investors regard cash flows as the input of their investment models allowing them to make decisions about returns resulted from the divided profit and capital. Credito More

Forecasts of cash flows are considered by investors, creditors,firm employees and rating institutions. Investors regard cash flows as the input of their investment models allowing them to make decisions about returns resulted from the divided profit and capital. Creditors are interested in the decisions of paying the firm obligations exchanging with them and the employees are concerned with cash flows in terms of job security and persistence of activities of firm that they are working there. Persistence of activity and the firm ability in timely payment of debts are also highly important for rating institutions. The main purpose of the present study is the investigation of forecasting cash flows among 97 firms from the listed firms of Tehran Stock Exchange from the beginning of 1388 to the end of 1392.To investigate the research hypotheses, it was used from panel data regression model. The results showed that the costs of sold goods and the public and administrative costs have significant impacts on forecasting cash flows, however, sales, change in the payable accounts, change in the receivable accounts, change in inventory, tax and cash flows of the last year have not significant impacts on forecasting cash flows. Manuscript profile

Open Access Article

3 - Evaluation of R&D projects with integrated BSC and DEA
Reza Radfar Fariba Salahi

In this article, a model has been provided in order to help to develop the selection andevaluation process of research and development projects in multi-projects organizations. Thisresearch is multi-criteria method for evaluation of R&D projects based on the integra More

In this article, a model has been provided in order to help to develop the selection andevaluation process of research and development projects in multi-projects organizations. Thisresearch is multi-criteria method for evaluation of R&D projects based on the integration of twodifferent management methodologies. Concepts of balanced scorecard (BSC) and dataenvelopment analysis (DEA) which each is a useful tool in measurements and analysis oforganization work, has been taken and combined in DEA-BSC model.This approach is based on data envelopment analysis, development of weight restriction,balanced scorecard and is following to secure three regular organization goals which areeffectiveness, efficiency, and balance (in use of inputs and outputs).In this article, two techniques of BSC in work index design part, and DAE technique inevaluation of decision making units part according to design indexes has been studies.At the end, DEA-BSC technique for evaluation of 25 projects in automobile part makingindustry has been used. Manuscript profile

Open Access Article

4 - Evaluation of R&D projects with integrated BSC and DEA
Reza Radfar Fariba Salahi

In this article, a model has been provided in order to help to develop the selection andevaluation process of research and development projects in multi-projects organizations. Thisresearch is multi-criteria method for evaluation of R&D projects based on the integra More

In this article, a model has been provided in order to help to develop the selection andevaluation process of research and development projects in multi-projects organizations. Thisresearch is multi-criteria method for evaluation of R&D projects based on the integration of twodifferent management methodologies. Concepts of balanced scorecard (BSC) and dataenvelopment analysis (DEA) which each is a useful tool in measurements and analysis oforganization work, has been taken and combined in DEA-BSC model.This approach is based on data envelopment analysis, development of weight restriction,balanced scorecard and is following to secure three regular organization goals which areeffectiveness, efficiency, and balance (in use of inputs and outputs).In this article, two techniques of BSC in work index design part, and DAE technique inevaluation of decision making units part according to design indexes has been studies.At the end, DEA-BSC technique for evaluation of 25 projects in automobile part makingindustry has been used Manuscript profile

Open Access Article

5 - The Investigation of Implementation the Strategy Map of Balanced Scorecard in Two Iranian Organizations
M. Alvandi F. Ameli

From 1992,There have been discussions about the problems of implementation of financial indexes forperformance evaluation, Also the measurement of intangible assets and eliminate the gap betweendefinition and implementation of strategy, have interested the managers to c More

From 1992,There have been discussions about the problems of implementation of financial indexes forperformance evaluation, Also the measurement of intangible assets and eliminate the gap betweendefinition and implementation of strategy, have interested the managers to consider the balancedscorecard and strategy map.This article investigates strategy map and its outcomes and challenges in two Iranian organizations.The Case study method and interview tool were selected for this applied research as researchmethodology.The samples in this research are two Iranian organizations that have applied this tool.The results indicate that implementation of strategy map, has helped organizations to empower teamworking and align organizational, informational and human capital with the organization strategies.In spite of some cultural and managerial problems, deploying this model has helped organizationaldevelopment. Manuscript profile

Open Access Article

6 - Performance Evaluation Accounting With Inputs Non-Discretionary Factors in an Integrated BSC-DEA Methodology
E., Najafi M. B. Aryanejad, F. , Hosseinzadeh Lotfi A. Ebnerasoul

Measuring the performance of a production system has been an important task in management forpurposes of control, planning, etc. The Balanced Scorecard allows us to do just that. BSC is widelyused in government and industry because of the clear representation of the rel More

Measuring the performance of a production system has been an important task in management forpurposes of control, planning, etc. The Balanced Scorecard allows us to do just that. BSC is widelyused in government and industry because of the clear representation of the relationship and logicbetween the key performance indicators(KPI) of 4 perspectives - financial, customer, internal process,and learning and growth. in the other hand , Traditional studies in data envelopment analysis (DEA)view systems as a whole when measuring the efficiency, ignoring the operation of individualprocesses within a system. We present and demonstrate a multi-criteria approach for evaluating everyprojects in different stages. Our approach integrates the balanced scorecard (BSC) and dataenvelopment analysis (DEA) and develops an extended DEA model. The input and output measuresfor the integrated DEA–BSC model are grouped in “cards” which are associated with " B S C ". Withefficiency decomposition, the process which causes the inefficient operation of the system can beidentified for future improvement. finally we illustrate the proposed approach with a case studyinvolving six banking branches. Manuscript profile

Open Access Article

7 - Case study on performance evaluation based on a balanced scorecard approach
essa silavi ahmad sardari usef rashidi kia

Background: The research devoted to evaluate the performance of an organization based on a balanced scorecard approach.Purpose: Evaluate the performance of Planning and Development Department of Khuzestan Steel Company in 1393 based on a balanced scorecard approach.Meth More

Background: The research devoted to evaluate the performance of an organization based on a balanced scorecard approach.Purpose: Evaluate the performance of Planning and Development Department of Khuzestan Steel Company in 1393 based on a balanced scorecard approach.Methodology: This study is applied and descriptive methods. The population of this research includes managers, employees and customers of Department. Using previous research as well as the strategies, indicators compiled by the previous and interviews with experts the indexes of four perspectives were formulated. To measure the financial perspective and some indexes of internal processes the documents related to this perspective were used. Three questionnaires were developed to extract the realization of other indexes. For analysis of ratio data the fulfillment percentage of indexes and for interval scale indexes single-sample t-test were used.Findings: The surveyed population has achieved most objectives, that is, 95% financially, 49% concerning customers, 75% in questionnaire indexes and 57.8% in non-questionnaire indexes of Internal Processes, and 65% for Growth & Learning.Result: the Planning and Development Department of Khuzestan Steel Company failed to archive all objectives but its performance in desired situation. Manuscript profile

Open Access Article

8 - Balanced Scorecard Application in Determining Higher Education Performance Measurement Indicators
Mehdi sadeghian suraki reza aghili YUSEF RANJBAR

Background: Balanced Scorecard is one of the tools for maintaining, training and evaluating human resources in the university, and its strength and weakness are directly reflected in the efficiency and effectiveness of the community. Performing the right things correctl More

Background: Balanced Scorecard is one of the tools for maintaining, training and evaluating human resources in the university, and its strength and weakness are directly reflected in the efficiency and effectiveness of the community. Performing the right things correctly, creating a balanced relationship between the organization's mission (mission), including the university, and its functions (education, research and services) with regard to competitive threats and everyday pressures affecting the organization's processes for improvement and efficiency. Facing future challenges has forced the organizations to have a high degree of excellence both in terms of strategy and processes. Objectives: The present study aimed to investigate how the Balanced Scorecard is applied to improve higher education and determine the indicators of performance measurement from four perspectives Method: The method of this study was descriptive-analytic and library and electronic information gathering method. RESULTS: develop strategic management tools in order to improve their performance, providing tools such as a balanced scorecard for improving the evaluation of higher education institutions and providing this opportunity. Allocate resources in an appropriate strategic way and, by learning from the market and customers, refine and improve their processes and operations in all circumstances in order to follow their mission and goals. Manuscript profile

Open Access Article

9 - The Effect of Innovation Strategy on Performance according to Balanced Scorecard research on Esfahan Electricity Power Distribution Co.
Hossein Sadri MohammadReza Dalvi

Background: the complexity of competition environment and increase in customers’ expectations declares the necessity of  organizations’ performance measurement to be sure about its strategies. One of  the important  management tools for perfor More

Background: the complexity of competition environment and increase in customers’ expectations declares the necessity of  organizations’ performance measurement to be sure about its strategies. One of  the important  management tools for performance measurement and  also strategy execution in companies is balanced scorecard that helps managers to control and refine their key activities. Objective: The goal of this research is evaluation of Innovation strategy effect and its guidelines on performance according to balanced scorecard quadruple dimensions in Esfahan Electricity Power Distribution Company as a main  electricity power distribution company in country. Methods: The nature of this research is descriptive and its method is survey. The research statistical population is 150 people of Esfahan Electricity Power Distribution Company’s managers, chairmen, and experts which were chosen by random sampling method and 100 people were chosen by Cochran's C test as a sample size. The data collection tool is survey which its reliability was confirmed by Cronbach’s Alpha. Multiple Regression Analysis and SPSS software are used for data analysis. Findings: Research results represents the definite effect of aggressive, defensive, futurity and proactiveness guidelines and also the relative effect of analytic and risky guidelines on performance of Esfahan Electricity Power Distribution Company. Manuscript profile

Open Access Article

10 - Balanced evaluation of suppliers performance by applying a hybrid DEMATEL-DEA approach in presence of undesirable factors
M. Homayounfar A.R. Amirteimoori

One of the most complicated decision making problems for managers in supply chain is the evaluation of supply chain performance which can be done in different ways. Though several studies have been developed on supply chain performance evaluation based on balanced score More

One of the most complicated decision making problems for managers in supply chain is the evaluation of supply chain performance which can be done in different ways. Though several studies have been developed on supply chain performance evaluation based on balanced scorecard (BSC), a few studies focused on relationships among four perspectives of BSC. This paper focuses on these relationships, especially on relationships with feedback structures. For this purpose, after identification of the BSC’s more important factors in evaluation of the suppliers, DEMATEL technique is employed to determine feedback relationships among these factors and to attain to the critical factors from the influential and to be influenced point of view. Next, these factors are used as the inputs and outputs of data envelopment analysis (DEA) weak disposability model in presence of undesirable factors to evaluate the suppliers and determine their efficiency scores. Finally, the efficient units were ranked based on the Anderson-Peterson (AP) super efficiency model. The proposed procedure is applied as a framework to evaluate the suppliers of Pars Khazar Company. Manuscript profile

Open Access Article

11 - Efficiency Evaluation by using mixed modeling of Data Envelopment Analysis and Balanced Scorecard- A Case Study in the banking industry
M. Fallah Jelodar

The first objective in any financial organization is to improve performance, and performance evaluation also is one of the best ways to advance operations in organizations. By utilizing different methods of performance evaluation, organizations can evaluate the effectiv More

The first objective in any financial organization is to improve performance, and performance evaluation also is one of the best ways to advance operations in organizations. By utilizing different methods of performance evaluation, organizations can evaluate the effectiveness and efficiency of processes that are in accord with strategic objectives. In addition, the performance evaluation instruments can help organizations with resource allocation and appropriate distribution of these resources. So far, many performance evaluation methods have been introduced which among them, traditional approaches only focus on the financial aspects and do not concern the non-financial. This article primarily concerns the linking of strategy maps and performance indicators that provides a structure of performance evaluation for the Saderat Bank of Tehran; and in the next step evaluates efficiency of bank branches by using Data Envelopment Analysis method. Manuscript profile

Open Access Article

12 - Evaluation the Performance of e-Banking Using Combined Fuzzy Analytic Network Process and BSC Approach (Case Study in Pasargad Bank in Tehran)
Nazanin Pilevari

The evaluation of performance in facilitating organizational effectiveness is an important and vital duty. Balanced score cards is a performance evaluation framework with a set of financial and non-financial scales has comprehensive view to organization performance. One More

The evaluation of performance in facilitating organizational effectiveness is an important and vital duty. Balanced score cards is a performance evaluation framework with a set of financial and non-financial scales has comprehensive view to organization performance. One of the most important positions of using balanced score cards is banks as the importance part of economy of Iran. The present study at first collects performance evaluation indices of e-banking of Pasargad bank based on review of literature. Then, based on survey of experts of Pasargad bank of Tehran city in the form of questionnaire, 37 indices are selected as final index. By the opinion of experts of Pasargad bank, the indices are classified and final indices are placed in balanced score cards aspects. To determine the weight of aspects and indices, fuzzy analytic network process is applied. Finally, the indices are prioritized and the aspects and indices are prioritized based on importance. Manuscript profile

Open Access Article

13 - تبیین شاخص های ارزیابی عملکرد و تعیین درجه اهمیت آنها بر اساس مدل کارت امتیازی متوازن(BSC) در شرکت پایانه های نفتی ایران
حسین یعقوبی زاده عباس منوریان حمیدرضا رضوانی علی رحیمی

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Open Access Article

14 - Designing a Performance Evaluation Model for Outsourcing Services of Shahid Dr. Labafinejad Hospital Using BSC
Sayed Nasibullah Fatemi Shaghayegh vahdat Somayeh hesam

Introduction: Outsourcing in the hospital is considered as a solution to a variety of problems. Outsourcing in a hospital is a transfer of part of the activities that lead to hospital productivity.The purpose of this study was to design a model for evaluating the outsou More

Introduction: Outsourcing in the hospital is considered as a solution to a variety of problems. Outsourcing in a hospital is a transfer of part of the activities that lead to hospital productivity.The purpose of this study was to design a model for evaluating the outsourced service performance of Shahid Dr. Labafinejad Hospital using a balanced scorecard. Methods: The method of this study was descriptive-survey and applied to the target. The statistical sample was used to determine the criteria of the outsourced service performance evaluation model of all managers (25 people), supervisors of different departments of the hospital (55 people) and experts in quality improvement and procurement services (30 people) in Shahid Dr. Labafinejad Hospital and To determine the weight and importance of the outsourced performance evaluation model, 10 hospital managers.The research tool was a researcher-made questionnaire. Data were analyzed using Factor Verification and Fuzzy AHP Approach. Results: According to findings from Factor Verification Assessment for the Oversea Exercise Evaluation Model of Shahid Dr Labafinejad Hospital, using BSC, thirteen criteria were determined. Also, according to Fuzzy AHP analysis, in the model for evaluating the outsourcing service of Shahid Dr. Labafinejad Hospital, dimensional priority is dimensional internal business processes (0.370), financial dimension (0.293), dimensional customer (0.229), and dimensional growth and learning (0.108). Conclusion: The proposed model for the Shahid Dr. Labafinejad Hospital and other educational hospitals in the country can be implemented and provides an opportunity to evaluate the outsourced service performance using the BSC model. Manuscript profile

Open Access Article

15 - طراحی مدل ترکیبی کارت امتیاز متوازن و تحلیل پوششی داده‌ها مطالعه موردی: ارزیابی کارائی نسبی شرکت‌های دارویی عضو بورس اوراق بهادار
محمد‌علی افشار کاظمی عباس طلوعی اشلقی لیلی قلم سیاه

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Open Access Article

16 - The Strategy Formulation for Customer Relationship Management System with Balance Score Card Approach (CRM SCORE CARD) in Sapco Company
J. Haghighat Monfared E. Saraeenia

Today organizations focus on their customers to set and regulate their sale and marking strategies. Modern organizations try to present the best for their customers as the aim of customer relation management is to develop long-term and stable dependencies between the co More

Today organizations focus on their customers to set and regulate their sale and marking strategies. Modern organizations try to present the best for their customers as the aim of customer relation management is to develop long-term and stable dependencies between the companies and their customers. The importance of this subject is better understood by considering   guidelines on customers’ satisfaction and customer relation management system strategies. One of the most important challenges to modern organizations is the implementation of   strategies which are regulated by thought and systematic methods. Organizations which have used performance evaluation system- particularly balanced score card- prove to be strategically successful.  It is believed that CRM’s score card is one of the strongest tools in collecting customer relation management system strategy. This card converts CRM plans to key factors which predict success of CRM. This research aimed at collecting data on customer relation management system strategy based on balanced score card as an organization concentrates on four approaches (financial, customer, domestic process and learning and growth). In this research after identifying mission , perspective and current strategies of organization , the strategic goals of customer relation management system were determined for each aspect of balanced score card. After conducting Extensive theoretical studies in order to recognize the key factors of success in customer relation management system and Screening them, next step was collecting performance key indices for each of mentioned factors which were then prioritized by AHP method and establishing balanced score card. Finally the formulating map for customer relationship management system strategy was determined for each one of success factors. Manuscript profile

Open Access Article

17 - Evaluating the balanced Scorecard Model using System Dynamics methodology (case study: Saman bank)
محمد علی افشار کاظمی فاطمه پناهی

Nowadays, the world faces a wide span of dynamic complicated problems.Dynamic here means " changing in the time". Dynamic problems need continuous thrivingmanagerial measures. Dynamic subjects in managerial and policy making domain, are thoseof continued and reversible More

Nowadays, the world faces a wide span of dynamic complicated problems.Dynamic here means " changing in the time". Dynamic problems need continuous thrivingmanagerial measures. Dynamic subjects in managerial and policy making domain, are thoseof continued and reversible nature.In this cases, we take managerial measures, see the results, evaluate and take newmeasures with new results and again further measures. Hence, a closed circle is formed.Feedbacks are the result of complicated counter measures between system variables.The main purpose in methodology of dynamic system, is to understand the reasons forimproper dynamisms and taking new policies to amend or omit those. This thesis tends toreveal the dynamic implementation of " Balanced scorecard(BSC) " model in "Saman Bank",resulting form higher managers approach to attract and sustain customers far beyond regularexpectations considering country's competitive and complicated economic condition. In thisrespect, Saman Bank thrives to utilize the organization full capacity to increase efficiencythrough a customer – centered organizational behavior as a sustainable competitiveadvantage.In this study, the dynamic model has been taken from each aspect of BSCand then theBSC simulation has been taken considering each aspect's counter effect.In each aspect, casual loop diagrams, stock and flow diagrams, variable definition, dataaccessibility, formulating, assumptions and results from simulation has been delivered. Modelbehavior and model sensitivity analysis has been done and finally the analysis of differentscenarios came to assist top management. Manuscript profile

Open Access Article

18 - The effect of intellectual capital, with the mediating role of knowledge management and cultural capital on organizational performance from the perspective of the BSC (Case Study: Isfahan Gas Company)
S. Mohsen Allameh Ali SheikhAomasudi

Today's Base of successful organizations activities  has changed From production oriented to Knowledge oriented. Unlike theindustrialeconomyinthe knowledge economy, knowledgeorintellectual capitalas a factor ofwealthproductioncomparedwithotherassetstogain competiti More

Today's Base of successful organizations activities  has changed From production oriented to Knowledge oriented. Unlike theindustrialeconomyinthe knowledge economy, knowledgeorintellectual capitalas a factor ofwealthproductioncomparedwithotherassetstogain competitive advantageandorganizationalgoalsplay a significant role. Several reasonsfor theimportanceandnecessityofintellectual capital,are: First,accordingto thenonprofitsectorstrategicfocus onintellectualresources, and Morewillbe acceptingchallengesimposed by theexternalenvironments. Second,intellectualcapital isa keydriverindrivingorganizationalperformance andcompetitiveness. Moreover, instead of using thetraditionalscale, the intellectual capitalempowers to the connection point between universitiesandorganizationsbased onacommon language,that it’sthe most interestingreasonformeasuringintellectual capital.The final reasonintellectual capitalwill playa key roleinthe strategic management ofhuman resources.on the other hand, today managersseekingto achieveacomprehensive,reliableandflexible approachin order toevaluate the performance ofthe organization,For this purposethebalanced scorecardmodelis used. This paper analyzes the impact of  intellectual capital with mediating cultural capital and knowledge management practices on organizational performance in Isfahan Gas Company.The significance of thispaperistoconsiderthefivemost importantorganizationalvariable, namely human capital, structural capital, cultural capital, theKM Practice,andorganizationalperformance ,and the othertopay attentionto theperformanceofacomprehensive model(Model BSC), which togethermakes thisstudydifferent frompreviousstudies.Data was collectedthroughquestionnaires thatthe studyhadgoodreliability and validityhave been done. Thequestionnaire wascompleted by30middle and an excellent managerscompanytohave been selectedby convenience sampling, datadistributionandstructural equationtechniques(PLS)were analyzed. The results ofthe analysis ofthe datashows that themodelstudyhas beentheperfectfit.Inthismodel,human and structural capitalhave direct and positiveimpactonthe organization's performance ,On theother hand,thiscomponentsas well asindirectlythroughthemediation ofKMpractices and cultural capitalonorganizational performanceis positive. Thus,allhypotheseswere confirmed. Manuscript profile

Open Access Article

19 - Extracting Resilience strategy map from the perspective of Islam in crisis management of organizations using the balanced scorecard approach and fuzzy DEMATEL technique
Ahmad Ebrahimi Fatemeh Azizabadi-Farahani Minoo Laffafchi Soroor Laffafchi

10.30495/jcm.2022.67075.1594

Purpose: Resilience as a strategy in crisis management of organizations, for this purpose, while using the lessons of Islam and Quranic teachings, as well as obtaining the opinion of experts, by extracting the map of resilience strategy from the perspective of Islam and More

Purpose: Resilience as a strategy in crisis management of organizations, for this purpose, while using the lessons of Islam and Quranic teachings, as well as obtaining the opinion of experts, by extracting the map of resilience strategy from the perspective of Islam and also prioritizing Criteria, using the balanced scorecard approach and fuzzy DEMATEL technique, provide the grounds for growth and stability of the organization in crisis situations.Research Method: This research has been done with a qualitative approach, in terms of applied purpose and in terms of analytical-explanatory nature. In this research, 20 experts from the academic, industrial and academic community of the Quranic field have been used to collect their opinions on the dimensions extracted from the literature and the Delphi method.Methods: The resilience strategy map was extracted in crisis management and criteria prioritization was performed using a balanced scorecard and fuzz DEMATEL technique.Results: In the process of extracting resilience map from the Islamic point of view, having strategy and preparedness were recognized as the most effective factors for organizations 'readiness in crises. The extracted map can be a suitable framework for developing organizations' plans for crisis management. Manuscript profile

Open Access Article

20 - Assessment of the Function of the Health, Safety and Environmental Management System (HSE) in the Dry Milk Factory of Pegah Shahr E Kord with the Balanced Scorecard Approach
Rouhollah Molavi Vardanjani Maryam Rafati Mojgan Zaeimdar

10.22034/jest.2019.33643.4128

Background and Objectives: Functional evaluation models are the basis for measuring and improving management systems. The purpose of this research was to meet the needs of dry milk factory in Pegah Shahr E Kord to assess the performance of the HSE system in terms of com More

Background and Objectives: Functional evaluation models are the basis for measuring and improving management systems. The purpose of this research was to meet the needs of dry milk factory in Pegah Shahr E Kord to assess the performance of the HSE system in terms of compliance considering the company's strategies. Methodology and Materials: In this research, with close investigation on standards and models in the field of performance of the HSE management system, the functional evaluation model of this factory was designed in the framework of a Balanced Scorecard Card (BSC). In this model, four layers of Financial, Customer, Internal business processes and Learning- growth were identified and classified with 14 function evaluation criteria and 43 sub-indicators. Results: The results of the balanced scorecard model showed that the highest and lowest scores among the studied layers were internal processes with an average of 69.28 and learning-growth with an average of 56.66 respectively. Also, the overall average score of the company in all four layers calculated 64.2 out of 100 which, according to a standard score, the scores over 60, reflects the relatively good Function of the organization in the field of HSE management. Conclusion: According to the results, Value Indicators presentable for Customers, Audit and Improvement of HSE Performance Indicators, Policy Development and Strategic goals, organization and provision of resources for HSE management, risk management for HSE, system planning and designing in order to establish the principles of HSE in the organization, are the most important strengths and information sources, also human capital and presentable value to society and government are the most important improvable parts of the HSE system in studied organization. Manuscript profile

Open Access Article

21 - Designing a strategic map and operational model of the strategies of the Iranian Judo Federation with the balanced score card method
Seyad Ehsan Amirhosseini

10.30486/4s.2022.1967169.1057

Objective: The purpose of this research was to design a strategic map and operational model of Iran Judo Federation's strategies using the balanced scorecard method.Methodology: The research method is descriptive and practical in terms of purpose. The research data was More

Objective: The purpose of this research was to design a strategic map and operational model of Iran Judo Federation's strategies using the balanced scorecard method.Methodology: The research method is descriptive and practical in terms of purpose. The research data was collected in a survey and in a mixed way. The statistical population in the quantitative part was 70 people, including officials of the federation and judo boards and managers of the country's first-level judo clubs, and in the qualitative part, 12 people were judo experts. Due to the limitation of members, the statistical sample was equal to the population. The research tool was a questionnaire to determine the landscape of strategies. For data analysis, frequency percentage and chi-chi-square test were used in the quantitative part, and experts' opinions, logical induction method and strategic council meetings were used in the qualitative part.Results: The findings showed that there are four aspects of finance and development, customer, internal processes and growth and learning. 36 strategic goals, 37 criteria and 39 actions and initiatives were formulated. It can be said that with measures such as the increase of talent centers and participating clubs in basic development, the increase of talent coaches, the increase of qualitative targeted courses and the development of comparative studies and statistics, the most important international measures for the development of judo in terms of growth and learning. It will facilitate the realization of the strategies of the processes and will help the officials to achieve the foundation and considered development and professionalization of judo sport, stabilization and continuity of judo honors at the Asian and global levels.Conclusion: Due to the relationship between strategies and strategic goals, measures and actions and initiatives of the Judo Federation in different perspectives, this model has the ability to create a basis for the achievement of the country's long-term judo goals Manuscript profile

Open Access Article

22 - Prioritizing Strategic Indicators and Objectives Based on Balanced Scorecard at Iranian Oil Pipelines and Telecommunication Company and Providing Model Dynamics Model
Somaieh Alavi Isa Nakhai Ali Azari

Achieving strategic goals is a prerequisite for reaching out to the prospect. Since prioritization is important in all strategic systems, the priorities in the first phase must be cleared in order to exclude some goals in favor of others, and then in the second stage, t More

Achieving strategic goals is a prerequisite for reaching out to the prospect. Since prioritization is important in all strategic systems, the priorities in the first phase must be cleared in order to exclude some goals in favor of others, and then in the second stage, the obstacles to the progress of these goals are examined and then Solutions to address these barriers. The purpose of this study was to identify and prioritize strategic objectives based on balanced scorecard funds in the Isfahan oil and gas pipeline company and provide solutions to remove barriers to their implementation. In the first stage, the goals were weighed and prioritized by multi-criteria AHP decision-making methods. The results showed that among the indicators of performance evaluation, the landscape of internal processes in the first priority and customer landscape, growth and learning, and finance are in the next order, respectively. The results of the ranking of different units of the company using the Topsis method indicate that the Repairs Unit has the first rank, and then the line repair and mechanical repair department respectively ranked second and third respectively. At the end, a system dynamics model was mapped and key variables were simulated in a 60-year period. Manuscript profile

Open Access Article

23 - Identifying and Prioritize ERP Risks Implementation Using FMEA and Heuristic AHP in SNOWA Corporation
Somaieh Alavi Hadi Eklili

10.30495/imj.2021.684253

ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts. In addition to assessing the ri More

ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts. In addition to assessing the risk of ERP establishment, the purpose of the present study is to compare the risk ratings in both pre-establishment and establishment phases. Moreover, the heuristic AHP method considered during the establishment phase combined with FMEA provides more accurate results. Thus, the ERP implementation risks were first identified in this study and classified according to four categories of balanced score card (BSC). The results of the analysis show that the financial risk had the highest risk in the pre- establishment phase and the risk related to the process was first in the establishment phase......ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts Manuscript profile

Open Access Article

24 - Axiomatic Design and Sustainable Balanced Scorecard Application for LARG Supply Chain Design in a Hesitant Fuzzy Environment
Abedin Eftekhari Gholamreza Jamali Alinaghi Mosleh Shirazi

10.30495/imj.2022.688572

Much has been written about various approaches which pay attention to supply chain from specific angles. One of the new approaches is an integration of Lean, Agile, Resilient, and Green (LARG) that benefiting from the advantages of different approaches and avoiding thei More

Much has been written about various approaches which pay attention to supply chain from specific angles. One of the new approaches is an integration of Lean, Agile, Resilient, and Green (LARG) that benefiting from the advantages of different approaches and avoiding their disadvantages. This study aims to present a model for analyzing LARG supply chain using Axiomatic Design (AD) and Sustainable Balanced Scorecard (SBSC) in a Hesitant Fuzzy (HF) environment in automaker industry. The study process consisted of two stages: designing stage and evaluating stage. In the first stage, the Functional Requirements (FR) and chain Design Parameters (DP) identified in the LARG supply chain based on the Delphi technique and literature review. In the second stage an integration of information axiom, the Best-Worst Method (BWM), SBSC and hesitant fuzzy logic was used to analyze supply chain in Iran automaker industry. The results showed all 21 indicators are met in both independence and information axioms. Among LARG supply chain criteria, customer requirements, and timely delivery of the car to the customer is the most important and the use of multi-purpose labor and up-to-date machinery is the least important. Among sustainable balanced scorecard perspectives, growth and learning perspectives are the most important and internal processes perspective is the least important. The model with integrating LARG supply chain using AD and SBSC in a hesitant fuzzy environment has caused the designed model to have many capabilities compared to the existing models. Manuscript profile

Open Access Article

25 - Investigating the sustainable performance evaluation criteria based on stable balanced scorecard methods with fuzzy MCDM (Case study of detergent Industries)
rahim Dabbagh mohamad soltan mahamdi Saeid Jafarzadeh Ghoushchi

10.30495/imj.2022.1941118.1696

Senior managers of organizations are always looking for a solution to ensure the selection and implementation of more appropriate strategies, among which the Sustainable Balanced Scorecard (SBSC) is a comprehensive performance control with a set of financial sets. And n More

Senior managers of organizations are always looking for a solution to ensure the selection and implementation of more appropriate strategies, among which the Sustainable Balanced Scorecard (SBSC) is a comprehensive performance control with a set of financial sets. And non-financial, it provides a comprehensive view of performance, such as the environment and social responsibility. The aim is to use a combination of models to identify key influential indicators and performance affectivity to evaluate detergents in stable balanced scorecard scores according to a set of indicators and determine the dependencies between them, by a group of decision-makers. Data analysis and analysis using integrated techniques to determine the degree of preference of functional components over each other, including the new approach of stable balanced scorecard and due to the multifaceted relationship between options and indicators of multi-criteria decision-making methods (DANP) are used. The advantage of this approach is the attention to the relatively complex interdependence of factors affecting performance. For the main dimensions and criteria for evaluating the sustainable performance of the studied industry, it was found that environmental and social factors are the most influential and the factors of internal and economic processes are the most influential, as well as economic criteria (0.239), internal processes (0.21), social (0.188), learning growth (0.183), and environmental (0.178) are important in the strategies of this industry, respectively. Manuscript profile

Open Access Article

26 - The Impact of Knowledge Management on Organizational Performance: A Balanced Scorecard Approach
Changiz Valmohammadi Mohsen Ahmadi Mohsen Seyed Aliakbar

This study aims to present a holistic approach regarding an evaluation of knowledge management (KM) practices on organizational performance of the subsidiary firms of Iran National Petrochemical Company (INPC). In this study balanced scorecard approach (BSC) has been em More

This study aims to present a holistic approach regarding an evaluation of knowledge management (KM) practices on organizational performance of the subsidiary firms of Iran National Petrochemical Company (INPC). In this study balanced scorecard approach (BSC) has been employed and the research hypotheses were raised based on the four perspectives of this approach, namely customer, growth and learning, internal processes, and financial. By literature, critical success factors (CSFs) of KM and organizational performance along with their items were identified in the framework of BSC’s perspectives. Based on these constructs and their items an instrument was designed and distributed among managers and employees of the surveyed organizations. Reliability of the instrument was calculated by Chronbach’s alpha for the two sections of the instrument i.e. KM practices and organizational performance. Also, using factor analysis the construct validity of the questionnaire was approved. Finally, based on the hypotheses of the study and using structural equation modeling the impacts of KM practices on organizational performance were investigated. The results revealed that KM practices positively and significantly (though weak) impact overall organizational performance.This impact is significant only regarding growth and learning dimension and on the other dimensions is insignificant. Also, as the customer and financial constructs were loaded on one factor based on the entity of their indicators we considered these two constructs as stakeholders construct.   Manuscript profile

Open Access Article

27 - Performance Evaluation by Using Fuzzy ANP and BSC Approach (Case study: Isfahan Petrochemical Company)
Ali Asghar Anvari Rostami Mohammad Rasoul Heshmati Maisam Shaverdi Vahab Bashiri

Balanced Scorecard (BSC), which is used as a strategic evaluation tool, is a method of determining business performance using lagging and leading indicators on the basis of vision and strategies. It has been revealed in the review of relevant literature that despite the More

Balanced Scorecard (BSC), which is used as a strategic evaluation tool, is a method of determining business performance using lagging and leading indicators on the basis of vision and strategies. It has been revealed in the review of relevant literature that despite the satisfying levels achieved in the conceptual and theoretical dimension of Balanced Scorecard, the method has some deficiencies in terms of implementation on a quantitative basis and that there remain some problems to be resolved. In the scope of the study, BSC approach was integrated with fuzzy ANP technique so as to determine the performance level of Isfahan Petrochemical Company on the basis of its vision and strategies. The reason for combining these methods is a reciprocal relation between effective indexes in BSC that fuzzy ANP solves this problem. For designing model, the first list of related indexes are extracted and then they are studied by experts of Isfahan Petrochemical Company and final model is designed. Proposed model has shown that performance indicators with different structures included in BSC approach can be consolidated with the help of fuzzy ANP technique   Manuscript profile

Open Access Article

28 - Introducing a Framework for Measuring the Performance of Food Supply Chain by an Integrated BSC and FAHP Approach
Alireza Peykam Hamid Shahbandarzadeh Ali Raghibzadeh

In today's world due to the advantages of the supply chain for organizations, the majority of organizations have joined the supply chain. On the other hand, Performance Assessment is an essential element for the development of modern organizations. Because of joining th More

In today's world due to the advantages of the supply chain for organizations, the majority of organizations have joined the supply chain. On the other hand, Performance Assessment is an essential element for the development of modern organizations. Because of joining the organizations to supply chain, organizations performance linked together along the supply chain and the measure of an organization's performance rate alone doesn’t indicate the performance of the supply chain. For this reason, in this study, we tried to review the previous literature and present a Comprehensive conceptual model of supply chain performance indicators in the balanced scorecard model. Then, BY using fuzzy analytic hierarchy process, the measured weights Model of Balanced Scorecard in the food industry were calculated. After getting feedback from some professionals in the supply chain and doing the calculation, it has been found that the customer perspective is most important and internal process, financial and learning and growth perspective in the supply chain performance importance, respectively. The quality of the food supply chain performance metrics is also the most important indicator and efficiency, competitiveness and reliability indicators are important, respectively.   Manuscript profile

Open Access Article

29 - An Integrated Strategic Performance Management Model using the Balanced Scorecard, AHP and Fuzzy QFD
Mohsen Jahanbazy Majid Rashidkaboli

This article aims to help the construction companies to move towards achieving their long-term goals and excellence in operations in all strategic and operational aspects using optimal and efficient strategic management system. The statistical population consisted of Be More

This article aims to help the construction companies to move towards achieving their long-term goals and excellence in operations in all strategic and operational aspects using optimal and efficient strategic management system. The statistical population consisted of Behsaz Kashaneh Tehran Construction Company. After developing SWOT strategies and strategic objectives, Balanced Scorecards were designed in four perspectives including financial, customer, internal processes, and learning and growth. In this regard, AHP was employed for weighting due to the different importance of these perspectives. Fuzzy QFD model was employed in the process of drawing a strategic map in four mentioned strategic perspectives. Finally, balanced scorecard was designed in four mentioned perspectives and for each of strategic objectives. Company performance was then measured based of the figures. The results show that not only correct design and application of Balanced Scorecards by AHP increase the performance in growth and learning (97%), and internal processes (87%) but also such cause-and-effect relationship permeates through the customers' indicators (83/8%) and financial perspective (113%). Manuscript profile

Open Access Article

30 - Selecting the Best Integrated Dynamic Performance System On the Base of BSC and F.MADM
Hamed Karimi Shirazi Mahmoud Modiri

In a production collection, nowadays the Performance Measurement of an organization has an important role in achieving to their efficiency and effectiveness on order to competing in current dynamic environment. In this view, the key indicators of the integrated dynamic More

In a production collection, nowadays the Performance Measurement of an organization has an important role in achieving to their efficiency and effectiveness on order to competing in current dynamic environment. In this view, the key indicators of the integrated dynamic performance measurement in a competitive environment are considered as a necessary and unavoidable case. In this paper, considering the affective indicators of dynamic Performance to approach BSC in industry, we focus on the problem that how we can provide a mathematical and hierarchical affective model so that it has sufficient answers in the conditions of uncertainty in the fuzzy technics of AHP and TOPSIS; its aim is to recognizing and prioritize the effective indicators related to dynamic performance evaluation on the base of BSC with approach F.MADM in order to prioritize a set of dynamic indicators to increasing competitive power in industry. In order to determine the indicators, hierarchical tree of deceiving compiled during the sessions with the organization's experts. The statistical sample of the research includes experts and directors of the strategic area. Since these indicators used to prioritizing the decision tree indicators are considered as vocal variables, collecting the data is performed by questionnaire in a fuzzy way; so the multiple attribute decision making is fuzzy. The paper is an applied one and in the form of descriptive-measurable researches and it has a field importance; the solving approach of problems is in the type of mathematical modeling and the hierarchy of decision making of some group indicators is fuzzy. The results of analyzing the prioritizing of the factors and their grading by the two technics show that the indicator of expense, delivery time and quality can help to programmers a director of the organization in order to make long-term decisions for competition. There are also positive and strong coordination between the results of the validity of the answers of the two technics for dynamic performance evaluation of six alternatives. The fuzzy logic is used in order to design a way increasing the measurement of the occurrence of each performance indicator and the validity of the evaluation and programming process is performed in the content of EXCEL.   Manuscript profile

Open Access Article

31 - Formulating and Screening Organization Strategies based on the Generic Strategies of Porter by Using Fuzzy Quality Function Deployment
Abazar Zohrabi Nikzad Manteghi

The purpose of this study is to offer a comprehensive framework to formulate and screen useful strategies of an organization. First, the five competitive forces of Porter were studied. Then, initial strategies were formulated by SWOT analysis. These strategies were divi More

The purpose of this study is to offer a comprehensive framework to formulate and screen useful strategies of an organization. First, the five competitive forces of Porter were studied. Then, initial strategies were formulated by SWOT analysis. These strategies were divided in four perspectives of the balanced scorecard. Then, QFD was used which generic strategies were as “HOWs / Criteria” in that and initial strategies were as "WHATs / Alternatives" in that too. Finally, the initial strategies based on generic strategies were screened by using fuzzy screening technique. The statistic population in this study was 22 experts and statistic sample was also 22. To gather the data, 7 questionnaires were used. This method was conducted in Cinere Cosmetics and Health Producer Organization. Finding strategies with the greatest benefit that satisfy generic strategies was one of the main results of this study. The result of this study indicated that this method can be used as a comprehensive framework for formulating strategies in the organization, and generic strategies as criteria which can be used for screening initial strategies. Combining the techniques utilized in this study was also caused to increase the efficiency and to decrease the weaknesses of these techniques.   Manuscript profile

Open Access Article

32 - A Comprehensive Performance Evaluation of the Customs Department Using the Balanced Scorecard (Case Study: West Azerbaijan, Kermanshah and Kurdistan Provinces)
Mohammad Nazaripour

The current paper aimed at utilizing the Balanced Scorecard (BSC) framework in evaluating the Customs Department in West Azerbaijan, Kermanshah and Kurdistan provinces of Iran. The BSC evaluates organization in terms of financial performance, customer satisfaction, inte More

The current paper aimed at utilizing the Balanced Scorecard (BSC) framework in evaluating the Customs Department in West Azerbaijan, Kermanshah and Kurdistan provinces of Iran. The BSC evaluates organization in terms of financial performance, customer satisfaction, internal process, and growth and organization learning. Financial performance was measured by examining revenues, expenditures, and the ratio of customs revenues to total local revenues for the period (2007-2011). Regarding the customer perspective, a random sample of (384) customers of clearance customs was selected. The customers were asked to fill out a survey that measured their level of satisfaction about the Customs Department in regards to providing services and procedures. In addition, a random sample consisted of (280) of the employees of Customs Department in these provinces was chosen to fill out the survey regarding their assessment of the internal process and growth and organization learning perspectives of the BSC. The findings reported that the financial performance of Customs Department was negative for the whole study period (2007-2011) in terms of the number of Rials collected, revenues minus expenditures, and customs revenues as a share of total local revenues. Clearance customs customers reported a suitable satisfaction level toward the customs services and procedures. Analysis showed that customs employees had a suitable level of satisfaction toward both internal process and growth and organization learning of the BSC’s dimensions. The analysis revealed that West Azerbaijan province was better than Kermanshah and Kurdistan provinces in all perspectives of BSC.  Manuscript profile

Open Access Article

33 - Assessing the Performance of the Organization Using the Combined Approach of Fuzzy Data Envelopment Analysis and Balanced Scorecard (Case study: Tejarat Bank Branches of Yazd Province)
Seyed Habibollah Mirghafoori Ali Morovati Vahid Namavaran Fatemeh Zamani

In today’s competitive environment in manufacturing and services process, the organizations are confronted with the need to have indicators and patterns for assessing the performance. The balanced scorecard is a successful instrument in implementing the strategic More

In today’s competitive environment in manufacturing and services process, the organizations are confronted with the need to have indicators and patterns for assessing the performance. The balanced scorecard is a successful instrument in implementing the strategic plans of the organization. The present paper aims to evaluate the performance and rank the branches of Tejarat bank in Yazd province based on their efficiency. The balanced scorecard is an appropriate device for designing and measuring the performance in terms of four perspectives including financial, customer, internal process and growth and innovation. This study also intends to use a combining model of BSC and fuzzy data envelopment analysis to evaluate the performance of the branches. This is a descriptive study using field study along with the library, observation and sometimes interview to gather the required information. The findings reveal that among the twenty-six examined branches, 11 branches are efficient. Additionally, the cross efficiency ranking has been used to rank the branches. Finally, the sensitivity analyses demonstrate that ATM has the highest impact on the efficiency of the units followed by the position and the number of employees. On the other hand, the total bank deposits have the least impact on the efficiency of the banks. Manuscript profile

Open Access Article

34 - Applying Fuzzy AHP and Balanced Scorecard (BSC) Model for Suitable ERP System Selection (Case Study: Behpakhsh Company)
Rooholah Sohrabi Meisam Shaverdi Vahab Bashiri

An enterprise resource planning system (ERP) is the information backbone of a company that integrates and automates all business operations. Implementation of these systems is expensive and difficult and takes many time and resources. Besides, selection of suitable ERP More

An enterprise resource planning system (ERP) is the information backbone of a company that integrates and automates all business operations. Implementation of these systems is expensive and difficult and takes many time and resources. Besides, selection of suitable ERP system to the realization of all strategies and goals is a vital issue. This paper presents an approach to select a suitable ERP system using fuzzy AHP with respect to BSC in Behpakhsh Company. Firstly, vision and strategy of the company with respect to BSC is surveyed. A request for proposal was prepared according to the company’s vision, strategies, and KPIs. Then, pair-wise questionnaires are designed and distributed among experts of Behpakhsh Company based on the criteria and indices related to ERP system selection extracted from ERP literature. Finally, covering the highest weight, package one selected as a most suitable ERP system. The results of this paper show that proposed approach is a useful tool to ERP selection and it can be used in other industries and service sectors.    Manuscript profile

Open Access Article

35 - Ranking of Balanced Scorecard Indicators for Performance Evaluation in Iranian Power Distribution Companies Using Fuzzy Analytical Hierarchy
Shokraleh Khajavi Omid Nejati

The purpose of this study was to rank the indices of BSC (financial, customer, growth, learning, and internal processes) through using the Fuzzy Hierarchy Process (FAHP) approach in order to reduce the subjective and selective approach of individuals in performance eval More

The purpose of this study was to rank the indices of BSC (financial, customer, growth, learning, and internal processes) through using the Fuzzy Hierarchy Process (FAHP) approach in order to reduce the subjective and selective approach of individuals in performance evaluation. The research methodology is applied in terms of its purpose and the researchers have applied a descriptive approach in which the required data has collected by employing the questionnaire and survey. The statistical population of this research includes managers and heads of departments in Yazd Electric Distribution Company. Sampling was done using the purposeful method. The results show that the customer’s criteria and growth and learning have the highest weight among the criteria, respectively. Also, customer satisfaction indices, employee satisfaction, production efficiency and net profit are found significances in prioritizing indices. Manuscript profile

Open Access Article

36 - ارائه یک مدل ارزیابی عملکرد مبتنی بر رویکرد کارت امتیازی برای بانکهای خصوصی پذیرفته شده در بورس اوراق (BSC) متوازن بهادارتهران
الهام موزون دکتر مریم شعار دکتر جمشید صالحی صدقیانی

Manuscript profile

Open Access Article

37 - Economic Transparency and the Rule of Law Emphasizing Article (6) of the Law on the Implementation of General Policies, Article 44 of the Constitution
Laleh Shahbazi Ahmad Markazmalmiri, Erfan, Shams عبدالرضا برزگر

AbstractThis article aims to describe the state of clarification and how to present and disclose financial information of companies and economic enterprisesSecurities and Exchange Organization (in line with the legal duties of Article (6) of the Law on the Implementatio More

AbstractThis article aims to describe the state of clarification and how to present and disclose financial information of companies and economic enterprisesSecurities and Exchange Organization (in line with the legal duties of Article (6) of the Law on the Implementation of General Policies, Article 11 of the Constitution)Islamic Republic of Iran (approved by the Islamic Council on 5118/14/58) and numerous amendments in 5141, 5146, 5148 and 5149, as one of the indicators of the rule of law.Disclosure and presentation of accurate, transparent and timely financial information of companies and economic enterprises to the stock exchange organization It can provide a healthy and fair competitive environment in the society because wherever there is information transparency, public supervision and accountability If there is not enough, the possibility of fraud, discrimination, rent, mistrust, corruption and mismanagement increases. On a macro scale Also, transparency can increase social and economic capital, strengthen the rule of law and good governance.In the current research, how the laws and regulations, legal tools and enforcement guarantees are effective in the field Clarifying and providing correct and timely financial information of economic institutions and enterprises, studied through documentary studies data and provide solutions to overcome existing obstacles. Manuscript profile

Open Access Article

38 - The Design Model Of Justice-Oriented Organization, New Application For The Balanced Scorecard Model
mohammad hozuri aliasghar pourezat mohammad ali sarlak nasrin mohammad alipour

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as More

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as a fundamental research, after carrying out a review on literature of organizational justice and with utilizing four perspectives of organization in Norton and Kaplan score card( as a schematic plan of organization structure), to design and draw a primary model of justice- oriented organization and then with establishing Delphi panel( consisting of university elites ) the presented model was confirmed and evaluated and after consensus emerged from panel members ; justice oriented organization final model was prepared and was tested in main department of social security organization ( as researches statistical population).Afterwards absolute confirming of model was accomplished.  In this study because of pluralism, both qualitative and quantitative approach are applied Manuscript profile

Open Access Article

39 - The Design Model Of Justice-Oriented Organization,New Application For The Balanced Scorecard Model
mohammad javad hozuri aliasghar pourezat mohammad ali sarlak nasrin mohammadali pour

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as More

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as a fundamental research, after carrying out a review on literature of organizational justice and with utilizing four perspectives of organization in Norton and Kaplan score card( as a schematic plan of organization structure), to design and draw a primary model of justice- oriented organization and then with establishing Delphi panel( consisting of university elites ) the presented model was confirmed and evaluated and after consensus emerged from panel members ; justice oriented organization final model was prepared and was tested in main department of social security organization ( as researches statistical population).Afterwards absolute confirming of model was accomplished.  In this study because of pluralism, both qualitative and quantitative approach are applied. Manuscript profile

Open Access Article

40 - To make the Balanced Scorecard for Regional Electric Company Using Fuzzy Delphi Method and Analysis Network Process
mehrdad seganeh hassan foraty monire nazemi maryam alboye

This research explains the strategic objectives of the balanced scorecard in Semnan Province Regional Electric Company using network analysis process and Fuzzy Delphi method; it is an applied research from the purpose aspect and is descriptive-survey according to the im More

This research explains the strategic objectives of the balanced scorecard in Semnan Province Regional Electric Company using network analysis process and Fuzzy Delphi method; it is an applied research from the purpose aspect and is descriptive-survey according to the implementation method. Data collection tools consist of the specialized interviews and three questionnaire, including the screening questionnaire of the primary indices based on Fuzzy Delphi technique, the expert questionnaire in order to prioritize the main criteria for selecting the implementation method of the project using the network analysis technique and DEMATEL questionnaire for final screening and classification of the main criteria for selecting the project. In the process of conducting the research, first Delphi technique was used to identify the most important indices and then the network analysis process method with a fuzzy approach was used to determine and prioritize the indices. The statistical universe of this research included the managers, the executives and experts of balanced evaluation implementation in Electricity Company of Semnan province; 15 individuals were identified as the sample members through snowball sampling method. Among the main results of this investigation, it can pointed to identify and explain 23 strategic goals in the four aspects of the balanced scorecard, sub-criterion prioritization of each approach and the final prioritization of the indices in Semnan Province Regional Electric Company that is a part of the innovation in this investigation. Manuscript profile

Open Access Article

41 - Human factors design strategy map focuses on the age composition of the labor force based on interpretive Structural Modeling (ISM) and a cognitive map of gray dynamic scorecard approach
nasim roudabr Meysam Jafari eskandari

Aging on the size and composition of the workforce has an important role in economic growth, impact. Countries with low or declining fertility rates, with very little increase or decrease labor supply face. Negative effects on economic growth may reduce the number of em More

Aging on the size and composition of the workforce has an important role in economic growth, impact. Countries with low or declining fertility rates, with very little increase or decrease labor supply face. Negative effects on economic growth may reduce the number of employees and the public welfare is at the macro level. . In the institutes level this object featuring itself in different area such as increasing insurance costs, absence from work place, increasing wage costs and also at growing disjoin rate and losing knowledge. In this paper we first survey workforce composition trend in Iran .then with surveying impacts of this object in institutes performance, the strategy map is drawn based on interpretive Structural Modeling (ISM) and a cognitive map of gray dynamic scorecard approach and express a strategic overview at organizations human resources focused on composition of the workforce. Results were analyzed with using Pajek software and FC mapper, then the key factors in strategic plan were identified based on centrality Manuscript profile

Open Access Article

42 - System Dynamics of strategic approach to Talent Management in Knowledge-based Organizations
somayeh shamani Seyyed Mohammad zargar Seyed Abdollah Heidarieh, hadi Hemathian,

Today, the most important factor in the success of organizations is human resources, and talent management is important for the optimal use of human resources capabilities. Especially in knowledge-based companies, where manpower is the most valuable asset of these compa More

Today, the most important factor in the success of organizations is human resources, and talent management is important for the optimal use of human resources capabilities. Especially in knowledge-based companies, where manpower is the most valuable asset of these companies. The purpose of this paper was to simulate and evaluate a model for talent management in knowledge-based companies using the system dynamics method and balanced scorecard. The model variables are extracted by studying the references related to the subject of previous research and by using the performance evaluation indicators of the balanced scorecard in 4 dimensions of finance, customer, growth and learning and, internal processes and design in the form of a dynamic model. After designing the model and confirming it by experts, the model was quantified and then evaluated by dynamic model validation tests, and finally, the scenarios were developed and simulated. The results of the scenario test showed that increasing the amount of substitution and training in the first scenario by increasing the number of talented people in the organization will increase organizational performance and increase competency management and career development in the second scenario By using talent in the organization as well as increasing the variable of the service compensation system and organizational justice in the third scenario, by maintaining talent, it will increase organizational performance. Manuscript profile

Open Access Article

43 - Investigating the Effect of Strategic Plans in Energy Consumption Management in Iran
Mohammad Zarnegar

Improving the productivity and enhancing the organizations’ effectiveness has always been one of the main objectives of the organizations and strategic planning is the main tool in achieving this goal. Therefore, the effect of strategic plans in energy consumption More

Improving the productivity and enhancing the organizations’ effectiveness has always been one of the main objectives of the organizations and strategic planning is the main tool in achieving this goal. Therefore, the effect of strategic plans in energy consumption management in this paper is investigated through with Balanced Score Card (financial perspective, customer perspective, learning and growth, and internal processes) approach. In order to meet this aim, population of experts in the field of energy management were investigated which their total number was 320, and 145 were selected as the sample size using Cochran formula. Data was collected via a questionnaire and its reliability was determined through Cronbach’s alpha which obtained coefficients were acceptable and reliability of the questionnaire has been confirmed. Inferential statistics were used to analyze the data and to examine the research hypotheses; SPSS software was of help to meet this aim. The results showed that the dimensions of the strategic plan with Balanced Score Card approach affect energy consumption management by different extents. At the end of the study, the current researcher offers some suggestions to improve the strategic plan in energy consumption management in Iran with regard to four factors of Balanced Score Card model Manuscript profile

Open Access Article

44 - Identify and Prioritize the Assessment Indicators of Organizational Performance According to ‎Stable Balanced Score Card and MCDM by Using Linguistic Variables
Ali Reza Irajpour Morteza Hajilo

Sustainability balanced scorecard based on the parameters of sustainable development is a useful and &lrm;powerful method for evaluating the sustainability performance of the organization or company. This issue was noted in literature review of this paper. The issue of More

Sustainability balanced scorecard based on the parameters of sustainable development is a useful and &lrm;powerful method for evaluating the sustainability performance of the organization or company. This issue was noted in literature review of this paper. The issue of this paper covers the aspects of &lrm;identify and prioritizes of organization performance assessment indicators. In this study, we examine the approach of sustainability balanced scorecard with fuzzy analysis &lrm;network process for ranking indicators of performance evaluation in poutine plastic industry Co. At first, for designing a model, the lists of related indicators by using the existent literature review &lrm;were extracted and then the model was reviewed by experts of the company and the exponential &lrm;model was proposed. The results show that cash flow is in first priority and air pollution and increase of &lrm;labor/work force skills are next priorities respectively.The proposed model has shown that performance indicators can merge with various aspects of &lrm;sustainable balanced scorecard by using of fuzzy analysis network technique.&lrm; Manuscript profile

Open Access Article

45 - Evaluate the performance of the organization using two integrated approaches the DEA-BSC and ANN-DEA
Reza Ehtesham Rasi Eisa Naji

Considering the importance of efficiency in advancing communities and the place that today's organizations have embraced, the use of performance evaluation has become an inevitable necessity. Therefore, we are trying to investigate the effectiveness of organizations by More

Considering the importance of efficiency in advancing communities and the place that today's organizations have embraced, the use of performance evaluation has become an inevitable necessity. Therefore, we are trying to investigate the effectiveness of organizations by combining the two DEA-BSC systems and neural networks in this study. In this regard, first, the performance indicators were determined by using the Balanced Scorecard technique in four dimensions of customer, internal processes, learning and growth and financial, then using the data envelopment analysis method and non-radial SBM model and GAMS software, the organization's efficiency we calculated. In the next step, with the help of the indicators derived from the DEA-BSC method and using the combination of two systems of data envelopment analysis and neural network and using the MATLAB software, the efficiency was re-calculated. In the last step, we compared the two methods of DEA-BSC and ANN-DEA. The results of the comparison of the two methods indicated the compatibility of the two models in discussing the efficiency and superiority of the ANN-DEA method in terms of the short response time and the determination of the efficiency and the possibility of using Its trained algorithm to measure the performance of organizational units in the future. Manuscript profile

Open Access Article

46 - Designing and Explaining a Pattern for Municipality Dependent Organizations Ranking
Mohamad Mehdi Ghomian Seyed Hesam Vaghfi Ali Fayaz

Focusing only on organizations' performance aspects (and not focusing on features, intrinsic differences aspects and external factors that affect organizations' performance), is one of the major deficiencies in current performance evaluation and ranking systems which al More

Focusing only on organizations' performance aspects (and not focusing on features, intrinsic differences aspects and external factors that affect organizations' performance), is one of the major deficiencies in current performance evaluation and ranking systems which also receive little attentions in previous studies. So, we tried in this study to develop and modify Balanced Scored Cards (B.S.C) and design a customized pattern for ranking municipality dependent organizations. We consider performance and classification indexes in the pattern together (but in two separate layers). In this study, we used Delphi Technique for designing phase and experts' opinions review who include managers in all municipality organizations and dependent companies (14 organizations and 6 dependent companies). Suggested weights by participants to four aspects of the pattern were tested by analytical hierarchy process pairwise comparisons (AHP) and compatibility rate for weights is 0.019 which shows compatibility in pairwise comparisons. After designing pattern which includes 41 categorized indexes), we execute it selectively in Mashhad five urban services dependent organizations (including fir stations and safety organizations, waste management organization, parks and green spaces organization, cemeteries organizations and fruits and vegetables and organizing jobs department). Manuscript profile

Open Access Article

47 - Analysis of the result of privatization in Asia, Alborz & Dana insurance company based on performance evaluation
Amir Mohammadzadeh Naser Hamidi Monire Alipour

In recent years, Iran has witnessed transferring of some economic parts to private sector. One of the industries that treaded into privatization field in the last few years, is the insurance industry. Privatization began in 2009 by transferring ownership of public insur More

In recent years, Iran has witnessed transferring of some economic parts to private sector. One of the industries that treaded into privatization field in the last few years, is the insurance industry. Privatization began in 2009 by transferring ownership of public insurance companies based on the act passed to define method of executing general policies of principle 44 of constitution and on this basis, Alborz Insurance Company, Asia Insurance Company and Dana Insurance Company one after the other transferred their stocks to private sector. This research aims at studying condition of these companies after privatization to assess the outcomes of such transfer. For this purpose, first, based on balanced scorecard, performance assessment indicators of insurance companies were identified and divided into two qualitative and quantitative groups from the viewpoints of finance, market, customer, internal processes, growth and learning. Next, from Asia and Alborz Insurance Companies, data pertaining to two period of times before and after privatization were collected and from Dana Insurance Company, data pertaining to one period of time before and after privatization were collected. Data were next analyzed using TOPSIS technique. Analysis of quantitative data showed that performance of Alborz Insurance Company proved to be better prior to privatization, while Dana and Asia Insurance Companies showed an improvement in performance after privatization.   Manuscript profile

Open Access Article

48 - Designing the Strategic Map of Iran-Khodro Car Manufacturing Company in Mazandaran: FDANP and IPA Synthetic Approach
Fatemeh aqajani mohammad valipourkhatir Abdolhamaid Safaei Ghadikolaei

10.30495/qjopm.2020.553887.1777

Nowadays, organizational survival and success in the intricate and competitive business world entails effective strategic management that allows effective designing and planning of objectives and strategic implementation of the plans to achieve goals. Despite the vitali More

Nowadays, organizational survival and success in the intricate and competitive business world entails effective strategic management that allows effective designing and planning of objectives and strategic implementation of the plans to achieve goals. Despite the vitality of strategic management, however, recent research findings underscore the absence of systematic procedures for organizational strategic implementation. Organizational strategy map is a common and functional strategic management element that helps to clarify strategies and reinforce effective implementation of strategic objectives by illustrating key factors defining success and the interaction among them. Hence, this study aimed to develop a strategy map and analyze the performance of Iran-Khodro Company in Mazandaran to help it successfully execute strategies and allocate resources to accomplish its mission. To this end, having reviewed the existing literature and specified the company's strategic goals, we weighed them and explored their causal relationship using FDANP. Further, a number of guidelines were offered based on the IPA analysis to help the management allocate resources and accomplish their goals. The findings can guide the company's managerial decisions in prioritizing ongoing reform projects and optimal allocation of resources. Manuscript profile

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49 - Developing a Comprehensive Performance Evaluation Model while Enhancing the Resolution of Decision-Making Units in Data Overlay Analysis through a Fuzzy Inference System
Navid Sharifi Maghsood Amiri Laya Olfat Amir Yousefli

10.30495/qjopm.2022.1941011.3232

The utilization of data envelopment analysis models for assessing and ranking organizational performance is on the rise. One of the important challenges of this model is the diminishing of the decision-making unit’s precision when dealing with a multitude of input More

The utilization of data envelopment analysis models for assessing and ranking organizational performance is on the rise. One of the important challenges of this model is the diminishing of the decision-making unit’s precision when dealing with a multitude of inputs and outputs. Hence, the aim of the present research was to develop a comprehensive performance evaluation model while enhancing the resolution of decision-making units. To this end, a balanced scorecard was used to identify comprehensive indicators. At the same time, for the first time, two objective and subjective approaches based on factor analysis and fuzzy inference system were used simultaneously to reduce indicators and improve the resolution of decision-making units. This study used an explanatory-descriptive method and was conducted as an applied-developmental research. The statistical population for identifying performance evaluation indicators and developing fuzzy inference rules included the experts of higher education institutions of Semnan city. Moreover, twenty-four higher education institutions of Semnan city were selected for model testing. The researcher made two questionnaires for the data collection. The validity of the questionnaires was confirmed by content and construct validity, respectively. Also, the reliability of the questionnaires was confirmed by Cronbach's alpha value and composite reliability of more than 0.7 respectively. The main accomplishment of the research can be designing a unified model with objective and subjective approaches to improve the resolution of decision units. In this regard, 26 indicators were identified and reduced to 8 structures by factor analysis. Also, the structures were scored by relying on the designed fuzzy inference system. The results demonstrated a significant improvement in the resolution of decision-making units when utilizing the proposed model, in contrast to conventional models which are mostly based on objective and subjective methods. As a result, the number of effective units in the proposed model effectively reduced to 10. Additionally, the results of the Kruskal-Wallis test and the calculation of the standard deviation of the efficiency scores revealed that the proposed model with an average rating of 48.29 and a dispersion of 0.221 has a lower efficiency rating and a greater dispersion as compered to other models. This finding serves as a confirmation of the enhanced resolution achieved by the proposed model Manuscript profile

Open Access Article

50 - Evaluating the Productivity of Logistics Centers of Military Organizations Using a Balanced Scorecard and Promethee: A Case study of I.R.I Strategic Navy
Ehsan Taghipour Faramarz nasri Nasri

10.30495/qjopm.2022.1964046.3412

The complexities of the environment in competitive arenas among military organizations and the increasing expectations of countries and governments have revealed the necessity of knowing the strengths and weaknesses of military organizations and the continuous improveme More

The complexities of the environment in competitive arenas among military organizations and the increasing expectations of countries and governments have revealed the necessity of knowing the strengths and weaknesses of military organizations and the continuous improvement of key components. Therefore, one of the basic concerns of these organizations, and in particular the strategic navy of the army, which has started world-class operations, is to improve the productivity of major logistics centers. Considering the importance of logistics processes in the strategic navy of the army, the purpose of this research was to provide a framework to measure the efficiency of these centers. This research was applied in terms of purpose and descriptive in terms of implementation method. The data was collected in two steps. In the first step, using interviews and questionnaires with a fuzzy Delphi approach, the components of logistics efficiency of Nedaja have been identified in two phases. In the second step, the weights of the criteria were determined using a questionnaire and information analysis with the Shannon entropy method. Moreover, the performance of four major logistics centers of the Navy was investigated during the first quarter of 1401, using the Promethee method. The results showed that the fourth logistics center was the most productive center in the mentioned time frame. Finally, a framework was presented to review and improve the efficiency of the major logistics centers of the strategic navy of the army.      Manuscript profile

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51 - Sustainable Balance Score Card for Assessment of Management Systems with Focus on DEMATEL-FANP Approach (A Case Study of Gas Companies in Fars)
Morteza Shafiee Mansour Momeni Maryam Kochakzadeh Dezfoli

Management systems assessment is one of the fundamental issues that has recently been of concern for decision makers particularly for managers. Utilizing the Sustainable Development Approach, the present study introduces a new model of Sustainability Balance Score Card More

Management systems assessment is one of the fundamental issues that has recently been of concern for decision makers particularly for managers. Utilizing the Sustainable Development Approach, the present study introduces a new model of Sustainability Balance Score Card (SBSC) plus Multi Attribute Decision Making to assess the management system operations in energy consumption in gas companies in Fars. The study integrated the concept of Sustainable Development to the parallel Balance Score Card in order find out the structural network of relations using DEMATEL approach and finally prioritize management system selection employing a FAHP analysis. The results of DEMATEL approach showed that various aspects of Sustainability and Internal Processes were of higher priority compared to Stockholders’ Training and Growth. The results of FAHP analysis indicated that among all attributes under scrutiny, four sets of SBSC were of paramount importance: Average Workforce Training (Training and Growth facet), Customer Satisfaction (Stockholders facet), Responsibility Retention (Social branch of Sustainability facet), Productivity (Economical branch of Sustainability facet), Employee Safety and Health (Environmental branch of Sustainability facet) and Energy Consumption (internal processes facet). Research findings also indicated that Energy Management System (50001) was of higher priority compared to other systems. Manuscript profile

Open Access Article

52 - Evaluation of Private Banks Listed in the Stock Exchange Using the BSC Model and Fuzzy MADM Techniques
Golamreza Kazemizadeh Ebrahim Alimohammadi Asl Reza Nazari

Evaluation is one of the most extensive discussions influenced by a wide range of disciplines and experts, and numerous models and frameworks have been proposed in this field. This study, by using balanced scorecard model and MADM fuzzy techniques, evaluates private ban More

Evaluation is one of the most extensive discussions influenced by a wide range of disciplines and experts, and numerous models and frameworks have been proposed in this field. This study, by using balanced scorecard model and MADM fuzzy techniques, evaluates private banks listed in the stock exchange. The analysis is in a way that first by using the balanced scorecard the full functioning of the banks in four perspectives is estimated and through the matrix of paired comparisons the weight of each criterion and sub criterion is determined. Finally, by using these criteria and techniques of MADM, Fuzzy Topsis has been used to prioritize the banks. The results show that in the final ranking of the banks using Breda method, Which results from the merger of the three methods TOPSIS, SAW, and VIKOR, Parsian Bank ranked first, Sina Bank second ..., and Tourism Bank ranked tenth. In the evaluation of the financial criteria, the fiscal prospect (0.375) and client prospect (0.338) had the highest weights. Also, the internal processes prospect (0.165) and growth and learning prospect (0.122) gained the lowest weights.    Manuscript profile

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53 - Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA" (Case Study: Tabriz selected branches of Bank Sepah)
Alireza Bafande Samera Rafie

In the current era, the amazing changes in the management knowledge necessitate the existence of measurement systems so much so that the absence of a measurement system in the different dimensions of an organization such measurement of the use facilities and resources, More

In the current era, the amazing changes in the management knowledge necessitate the existence of measurement systems so much so that the absence of a measurement system in the different dimensions of an organization such measurement of the use facilities and resources, personnel, goals and strategies is considered one of the signs of organization illness. There are different techniques for performance measurement, each of which has strong and weak points. In the present paper, a model for measuring the performance of the bank branches by combining “balance score card” with “fuzzy data envelopment analysis”. The statistical population includes all the branches of Sepah Bank of Tabriz totaling 42. The efficiency measurement indices have been specified through the use of balanced scorecard and with regard to the research literature. For data collection, a researcher – devised questionnaire was used after its validity and reliability had been confirmed. Data envelopment analysis was applied for data analysis. The results show that 10 branches out of the 42 around Tabriz are specified as strongly efficient, 27 as efficient, and the remaining 5 branches as inefficient. Manuscript profile

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54 - The relationship between strategic orientation and organizational performance (Case study: auto part manufacturing companies in East Azerbaijan province)
Mansour Seedigh Yagob Alavimation Davood Bagheri Javad Mirzaei Naserabad Seyed Yaser Gheibi

The strategic key position of labor on organizational decision making caused the study of the relation between strategy and its performance results using balanced score-cards procedure. The research method was descriptive correlation. The statistical population included More

The strategic key position of labor on organizational decision making caused the study of the relation between strategy and its performance results using balanced score-cards procedure. The research method was descriptive correlation. The statistical population included 700 people of managers and the manufacturing industries owners' active in producing auto spare parts in East Azerbaijan province. Using Morgan's table the sample size was 195 people. The results indicated that labor strategy had a positive and crucial role on organizational performance and hyperactivity foresight, analytical, risk-taking and defensive dimensions have a positive and significant relationship with organization performance. Manuscript profile

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55 - Application of Fuzzy Cognitive Map in Determining the Organization’s Success Path
Javad Sofiyabadi Bahare Kolahi changiz Valmmohamadi Mohammad mehdi Mohedi

The main purpose of this study is to determine the success path of Pars Khodro Company using Fuzzy Cognitive Map technique and analyzing the views of six experts of this company. Based on the objective of the research this research can be considered as an applied and de More

The main purpose of this study is to determine the success path of Pars Khodro Company using Fuzzy Cognitive Map technique and analyzing the views of six experts of this company. Based on the objective of the research this research can be considered as an applied and developmental research. And from the viewpoint, of collecting data, it is in line with the experimental research. The research method is based on the utilization of the new concepts in operation research (soft systems methodology). In order to simultaneously remove the constraints of balance scorecard (BSC) approach and study the strategic simulation, we utilized the capabilities of fuzzy cognitive map. The obtained results reveal that the surveyed company through accentuating upon the excellence of daily operational processes and the development of products based on the limited and innovative platforms would be able to move towards excellence and achieving its vision. Based on the proposed framework in this research study, managers of the Iranian companies would be able through leveraging the capabilities of strategic behaviors comparison to integrate their operational plans. This way, as they increase the efficiency of their processes, they can continue the journey towards excellence Manuscript profile

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56 - Identification and Prioritization of Organization Performance Evaluation Indexes‚ using BSC - Fuzzy ANP (case study: Mammut Industrial Group)
حمید صالحی محمد مهدی موحدی عباس خدابخش

نیاز به پیشرفت ازجمله عوامل مؤثر در توسعه است و تلاش برای تأمین این نیازها موجب می‌شود که سازمان به سمت توسعه سوق یابد. در این میان سنجش عملکرد سازمان‌ها، یکی از قوی‌ترین ابزارهای مدیریتی است که می‌توان به کمک آن، اطلاعات مورد نیاز از وضعیت سازمان را به دست آورد. در این More

نیاز به پیشرفت ازجمله عوامل مؤثر در توسعه است و تلاش برای تأمین این نیازها موجب می‌شود که سازمان به سمت توسعه سوق یابد. در این میان سنجش عملکرد سازمان‌ها، یکی از قوی‌ترین ابزارهای مدیریتی است که می‌توان به کمک آن، اطلاعات مورد نیاز از وضعیت سازمان را به دست آورد. در این مقاله مدل ارزیابی عملکرد مبتنی بر کارت امتیازی متوازن که شامل چهار وجه (مالی، مشتری، فرایندهای کسب و کار داخلی و یادگیری و رشد) می‌باشد به همراه تحلیل شبکه ای (ANP) و منطق فازی (Fuzzy)، مورد استفاده قرار می‌گیرد. در این خصوص برای ارزیابی عملکرد، در مرحله اول چشم انداز، استراتژی‌های گروه صنعتی ماموت و شاخص‌های مرتبط با هر کدام از مناظر کارت امتیازی متوازن مشخص می‌گردد. در مرحله دوم با استفاده از نظر نخبگان وزن شاخص‌ها، وجوه کارت امتیازی متوازن و استراتژی‌ها بر اساس تحلیل شبکه ای و به صورت فازی تعیین می‌گردد. در مرحله سوم بر اساس نظر نخبگان این گروه به هر شاخص امتیاز داده می‌شود، و در مرحله آخر بر اساس وزن‌های محاسبه شده و امتیازات شاخص‌ها، شاخص‌ها اولویت بندی می‌شوند و عملکرد سازمانی گروه صنعتی ماموت اندازه گیری می‌شود. مدل پیشنهادی برای ارزیابی عملکرد سازمانی گروه صنعتی ماموت در سال 1392 به کار گرفته شد و عملکرد این واحد 75 درصد محاسبه و ارزیابی گردید.  Manuscript profile

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57 - ارزیابی عملکرد با استفاده از رویکرد ترکیبی روش تحلیل توسعه‌ای و کارت امتیازی متوازن پایدار
علیرضا علی‌نژاد

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58 - Presenting the model of marketing capabilities based on knowledge management in the Khuzestan steel industry and its impact on the company's performance with a balanced scorecard approach.
leila andervazh azadeh tajamir mohammad hosseinpour

Today, in order to understand and meet the needs of customers and prevent them from turning to competitors, So . Therefore, many organizations have put their strategies in line with the use of knowledge management in order to improve marketing capabilities.. This study More

Today, in order to understand and meet the needs of customers and prevent them from turning to competitors, So . Therefore, many organizations have put their strategies in line with the use of knowledge management in order to improve marketing capabilities.. This study is applied in terms of purpose and from the point of view of the mixed approach (qualitative-quantitative) which was carried out using the foundational data theory. The data of the qualitative stage were collected through interviews with 15 experts in the field of marketing, who were selected through the purposeful sampling method, and analyzed with Max.QD.E software.Quantitatively, a questionnaire of 113 questions based on the categories resulting from the qualitative section was created and validated by the researcher to evaluate the proposed model by 200 employees of Khuzestan steel industry who were selected by random sampling and based on G*power software. And it has been analyzed by PLS software. The results obtained from the qualitative analysisIt led to the final model of marketing capabilities, which has 11 main categories which are knowledge management, analysis of competitors, customer and product in the role of "contextual factors" of the market in the role of "environmental conditions", advertising, brand, distribution network, management strategies, technological strategies and training in the role of "strategies and strategies" and marketing capacities in the role of "main category" and company performance in the role"Consequence" has been identified. In the quantitative part, the findings indicated the good fit of the proposed model Manuscript profile

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59 - چگونه می توان شاخص های کارت امتیازی متوازن را در یک مدل تلفیقی DEA-BSC هدف گذاری کرد
محمد فلاح اسماعیل نجفی

اندازه گیری عملکرد همیشه یکی از مهمترین وظایف مدیران است ، بنابراین مدیریت دانش دانش سنجش است و اگر بتوانیم چیزی را اندازه بگیریم ، بدون شک می توانیم آن را کنترل کنیم ، و بنابراین نمی توانیم آن را مدیریت کنیم. در این مقاله ، با توجه به شاخص بهره‌وری Malmquist ، از یک شا More

اندازه گیری عملکرد همیشه یکی از مهمترین وظایف مدیران است ، بنابراین مدیریت دانش دانش سنجش است و اگر بتوانیم چیزی را اندازه بگیریم ، بدون شک می توانیم آن را کنترل کنیم ، و بنابراین نمی توانیم آن را مدیریت کنیم. در این مقاله ، با توجه به شاخص بهره‌وری Malmquist ، از یک شاخص برای تعیین پیشرفت و رگرسیون یک واحد استفاده شده است. این شاخص توسط تغییرات مرزی حاصل از ورودی واحدها و تغییرات کارایی آنها تعریف می شود ، که ما آن را شاخص بهره وری Malmquist می نامیم. بعد از محاسبه تغییرات مالموکیست ، ما توانستیم برای دوره بعدی میزان افزایش یا کاهش شاخص ها را مشخص کنیم. Manuscript profile

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60 - Identifying and prioritizing supply chain risks based on a balanced scorecard and providing solutions for resilience
Mohammadreza Arab chamkhalife Somaieh Alavi

10.30495/jmemiau.2024.708668

The purpose of this research is to identify and prioritize supply chain risks based on a balanced scorecard and provide solutions for supply chain resilience. In order to identify supply chain risks, sources, articles and books in the field of supply chain and supply ch More

The purpose of this research is to identify and prioritize supply chain risks based on a balanced scorecard and provide solutions for supply chain resilience. In order to identify supply chain risks, sources, articles and books in the field of supply chain and supply chain risk were reviewed and studied. And finally, a list of risks related to the supply chain was prepared. Then the risks in Tarabgin Company were categorized based on the five dimensions of the balanced scorecard. In this step, the FMEA method was used to score the risks. In the next step of the research, The prioritization of the dimensions of the balanced scorecard was based on the innovative method that was formed based on three indicators of FMEA, i.e. intensity, occurrence and diagnosis, and the multi-indicator decision-making method of AHP, and the ranking of the dimensions of the balanced scorecard was obtained, and then again from the three The FMEA index was used and this time with the help of the TOPSIS decision-making method, the risks that were placed in each category were ranked. Finally, in the last step, based on the risks, solutions and resilience strategies that were obtained from the study of the sources of this field, they were presented. To make the supply chain resilience of Tarabgin company possible. The obtained results show that the customer dimension has the highest priority and the growth and learning dimension has the lowest priority for Tarabgin Zob Ahan Isfahan Company. Manuscript profile

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61 - ارزیابی کارایی معاونت های دانشگاه آزاد اسلامی واحد تهران جنوب با رویکرد ترکیبی کارت امتیازی متوازن و تحلیل پوششی داده ها
کیامرث هفشجانی الهام حسامی

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62 - Performance assessment of Tehran Municipality Cultural and Artistic Organization libraries using balanced score card
Zahra Ghorbani Fariba Afkari najmeh salemi

Objective: Performance assessment of Tehran Municipality Cultural and Artistic Organization libraries using Balanced Scorecard Methods: The population of this study are included whole of staffs and managers and also users in the Tehran municipality Cultural and artistic More

Objective: Performance assessment of Tehran Municipality Cultural and Artistic Organization libraries using Balanced Scorecard Methods: The population of this study are included whole of staffs and managers and also users in the Tehran municipality Cultural and artistic Organization libraries and also 214 the users and 165 permanent staffs and 96 people through the managers. The data are collected through a researcher semi-structure questionnaire which is done by Ms. Nabizade and it’s titled “Evaluation of performance the general office Information in National library I.R. of Iran respect to Balanced Scorecard” then the data analysis and interpretation and it is used one way T-test for testing the questions. Results: The results show that the operation of the Tehran municipality Cultural and artistic Organization libraries through three perspectives which are the customer and the internal process and financial balanced through one other perspectives which are the growth and learning imbalanced. Conclusion: Performance is balanced in the three perspectives of "internal processes", "customer satisfaction" and "financial" and in the perspective of "growth and learning" is unbalanced. Manuscript profile

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63 - Introducing measurement indicators of Iranian special libraries within balanced scorecard approach
Nadjla hariri Sahar Sarafpour

Purpose: The purpose of this study is to define performance measurement indicators of Iranian special libraries within balanced scorecard approach. Methodology:  At first, performance measurement indicators of Iranian special libraries within four perspectives o More

Purpose: The purpose of this study is to define performance measurement indicators of Iranian special libraries within balanced scorecard approach. Methodology:  At first, performance measurement indicators of Iranian special libraries within four perspectives of balanced scorecard prepared (Resource, infrastructure, Use, Efficiency, Potentials and development) as a checklist by literature review. Then these indicators introduced to 15 experts in knowledge and information science through a Delphi study, and their ideas and opinions were gathered using a multi choice questionnaire. Findings: Consequently, 48 indicators were customized and selected and presented as a checklist conclusion: conclusion of this research is introducing measurement indicators of Iranian special libraries within balanced scorecard approach. These indicators can provide performance measurement of special libraries and compare them with similar libraries Manuscript profile

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64 - Compilation of the vision and strategic map of the automobile racing and motorcycling federation with a balanced scorecard approach
Azizollah Iravanjam, Seyed Ehsan Amir Hosseini Mehrzad Hamidi

The aim of the research was to develop a strategic plan and map of the Federation of Automobile Racing and Motorcycling with a balanced scorecard approach. The research method was descriptive and carried out in the form of strategic studies. This research is practical i More

The aim of the research was to develop a strategic plan and map of the Federation of Automobile Racing and Motorcycling with a balanced scorecard approach. The research method was descriptive and carried out in the form of strategic studies. This research is practical in terms of its purpose and the research data was collected by survey method and quantitatively and qualitatively. The statistical population in the qualitative section included 18 experts in motor racing and motorcycling, and the statistical population in the quantitative section included managers of the motor racing and motorcycling federation and provincial boards, club managers and national team coaches, equal to 75 people. Due to the limited number of members, the statistical population was equal to the sample. The research tool was a researcher-made questionnaire. For data analysis, frequency percentage and chi-square were used in the quantitative part, and experts' opinions, logical induction method and strategic council meetings were used in the qualitative part. The findings showed that the automobile racing and motorcycling federation has four perspectives of finance and development, customer, internal processes and learning and growth, and 42 strategic goals. It can be concluded that the realization of goals such as the increase of professional and talented trainers and the increase of scientific conferences as well as cultural and moral development, the achievement of goals such as the increase of motorcycling and car racing incomes, the maximum participation of the private sector, will facilitate the increase and continuity of positions and honors. Manuscript profile

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65 - Designing Revised Balanced Score Card(BSC) in National Iranian Oil Products Distribution Company (N.I.O.P.D.C) Using Linear Programming(LP)
M.B GHoli Aryanejad Mohammad Modiry امیر Karbasi yazdi

Balanced Score is used as a comprehensive method in evaluation of organization,s performance.this model emphasizes ordanizational strategies and provides a reasonable and comprehensive relations with all organizational aspects (e.g. financial,customer,internal process,l More

Balanced Score is used as a comprehensive method in evaluation of organization,s performance.this model emphasizes ordanizational strategies and provides a reasonable and comprehensive relations with all organizational aspects (e.g. financial,customer,internal process,learning and growth),in order to achieve the goals and their evaluations.In this paper,the researchers are going to present the concepts and procedure of BSC evolution in publhc and private dimensions.The managers are interested in formulating company,s strategy by BSC to achieve the vision,but they do not have lots of money,time,resources,etc:to execute all the improved programming that obtian performance driver,s indicators.Therefore,the researchers decided to rank the perspectives and performance drivers to achieve the vision by LP method.They will also discuss the supply-chain and social responsiveness as two new perspectives of BSC.   Manuscript profile

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66 - نحوه عملکرد سیستم مدیریت ارتباط الکترونیکی با مشتری در شعب بانک تجارت استان تهران
سیدکامران نوربخش هدی اسمعیلی

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67 - روش ترکیبیBSC و VFB-DEAدر محیط فازی جهت طراحی مدلی برای ارزیابی عملکرد بیمارستان ها
علیرضا علی نژاد جواد خلیلی

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68 - ارزیابی عملکرد به‌کارگیری سیستم مدیریت ارتباط الکترونیکی با مشتری (ECRM) در شرکت‌های پذیرفته‌شده در بورس اوراق بهادار تهران (مورد مطالعه: بانک سینا)
علیرضا صالحی میر فیض فلاح شمس قاسمعلی بازایی

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69 - ارزیابی عملکرد صنعت بانکداری با رویکرد ترکیبی کارت امتیازی متوازن-تاپسیس فازی (FTOPSIS-BSC)
عمار فیضی علیرضا سلوکدار

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70 - رتبه‌بندی عملکرد بانک‌های خصوصی پذیرفته شده در بورس اوراق بهادار تهران با استفاده از رویکرد ترکیبی FANP و معیارهای تصمیم گیری چند شاخصه بر اساس کارت امتیازی متوازن
پرویز احمدی مارال حاج محمدحسینی

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71 - رتبه بندی و ارزیابی عملکرد شعب بانک شهر با رویکرد کارت امتیازی متوازن
اسحاق دهقانی شادی شاهوردیانی کامبیز انصاری

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72 - Performance Evaluation Model for Hospitals Using BSC and Fuzzy VFB-DEA
alireza alinezhad Javad Khalili

Improving efficiency is one of the most important indicators to evaluate the Organization performance and the most basic and the first step to improve efficiency is measure and evaluate it. So far, little researches has been conducted on the hospitals performance evalua More

Improving efficiency is one of the most important indicators to evaluate the Organization performance and the most basic and the first step to improve efficiency is measure and evaluate it. So far, little researches has been conducted on the hospitals performance evaluation using the combined of balanced scorecard (BSC) and data envelopment analysis (DEA). But in the researches has found by the researcher; 1. Simple performance of units has calculated using DEA classic models, which have two limitations: a) self-evaluation; and b) a lack of recognition between efficient DMUs; The new VFB-DEA cross efficiency model used in this research eliminates these limitations and makes the evaluation results more reasonable. 2. Conditions of uncertainty are not considered if some performance indicators require human judgment, to overcome this problem, the development of the VFB-DEA cross efficiency   model in fuzzy environment is done by the researchers. This research attempts by using fuzzy data envelopment analysis (FDEA) and BSC to evaluate the public hospitals performance in Mashhad during 2014. In this regard, the indicators used to evaluate the performance of health care in situations in past studies and with health experts, three indicators of Staff satisfaction, capita Education and the cost of medicine and supplies, and three indicators of patient satisfaction and the average length of stay and percentage of bed occupancy, in four perspectives of the balanced scorecards elected as input indicators and output indicators. Then, using a new model VFB-DEA in fuzzy environment, mentioned units were evaluated. The results show in the VFB-DEA model thehospital2is ranked first and the hospital 1 and 6 are the most inefficient hospitals. Given the uncertainty and determination of input and output indicators based on a balanced scorecard, the proposed model is more accurate than the past models and enables managers to make better and more accurate decisions to improve the efficiency of organizations. Manuscript profile

Open Access Article

73 - Performance Evaluation of Ansar Bank Branches based on Balanced Scorecard Approach and ANP-VIKOR Methods
Mohamas reza Fathi Mohamad hasan maleki hosain taghavi

The aim of this study to provide a model to evaluate the performance of Ansar bank branches in Qom and based on the balanced scorecard and MCDM methods. In this study, the researcher believes that the assessment of bank branches based solely on financial measures such a More

The aim of this study to provide a model to evaluate the performance of Ansar bank branches in Qom and based on the balanced scorecard and MCDM methods. In this study, the researcher believes that the assessment of bank branches based solely on financial measures such as profit or loss and cannot use resources and accurate result and a good result. In this study by using of experts' opinion, criteria were identified. In this study paired comparisons between agents and using network analysis process, the weight of these criteria were determined. In addition VIKOR technique as a new method of multi-criteria decision-making to rank the Ansar bank branches in Qom province has been introduced. Based on the results of this study, Amin Branch has the best performance and Masomieh and central branches were in second and third ranking. Manuscript profile

Open Access Article

74 - Designing Strategy Map Using the Concept of House of Strategy and Fuzzy COPRAS in a Knowledge-based Company
hosain bazargan mohamadreza fathi

The main goal of the strategy map is to communicate the cause and effect between strategic goals and translate these goals into operational programs. Also, attracting the participation of all employees by identifying the relationship of each organization with strategic More

The main goal of the strategy map is to communicate the cause and effect between strategic goals and translate these goals into operational programs. Also, attracting the participation of all employees by identifying the relationship of each organization with strategic goals is another consequence of the strategy map. This research uses a causal relationship between strategic objectives at different levels to provide a method for designing a strategy map in a knowledge-based company. It has tried to present a strategy map for implementing strategies and make it easier to use with the help of the "House of Strategy", a concept that aims to "Quality Function Deployment". The reader first acquaints with general concepts and then studies the methods of DEMATEL and FUZZY COPRAS, at the end of the designed map is provided. "Quality Function Deployment". Manuscript profile

Open Access Article

75 - Model Of Comprehensive Evaluating Of The Performance Of Schools With Integrated Model
Behnaz Mohajeran Alireza GHalenoi Einolah Rahmani

Manuscript profile

Open Access Article

76 - An analysis of relationship between transformational leadership style in managers in Ostandari Khorasan Razavi entrepreneurship capabilities in personnel
Hamid Rahimi Mobina Ghoraba Akram Dabashi Reza Rafati

  Abstract The purpose of this research was an analysis of relationship between transformational leadership style in managers Ostandari Khorasan Razavi and entrepreneurship capabilities in personnel.  The research type was descriptive - correlative method. Th More

  Abstract The purpose of this research was an analysis of relationship between transformational leadership style in managers Ostandari Khorasan Razavi and entrepreneurship capabilities in personnel.  The research type was descriptive - correlative method. The statistical population consisted of 79 personnel of which through simple random sampling method 32 members were chosen as the sample. The research instrument was 1).transformational leadership style questionnaire with 22 items and 2).entrepreneurship questionnaire with 47 items which by use of Cronbach alpha coefficient, reliability coefficients were obtained equal to 0.93 for entrepreneurship questionnaire and 0.91 for transformational leadership style questionnaire. Collected data was analyzed at level of inferential statistics (correlation coefficient, multivariate variance and regression). Research findings revealed that mean of entrepreneurship dimensions is bigger than average. The research findings showed that there is a positive and significant relationship between transformational leadership style and need for achievement and ambiguity tolerance. Also there are a positive and significant relationship between independency and All components of entrepreneurship. Manuscript profile

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