Identifying and prioritizing supply chain risks based on a balanced scorecard and providing solutions for resilience

Subject Areas :

Mohammadreza Arab chamkhalife ¹ , Somaieh Alavi ²

1 - Industrial EngineeringShahid Ashrafi Esfahani UniversityIsfahan, Iran
2 - Assistant Professor of Industrial Engineering Shahid Ashrafi Esfahani UniversityIsfahan, Iran

Received: 2023-10-09 Accepted : 2023-12-21 Published : 2024-02-20

Keywords: Supply chain", " risk ", "resilience ", "balanced scorecard,

Abstract :

The purpose of this research is to identify and prioritize supply chain risks based on a balanced scorecard and provide solutions for supply chain resilience. In order to identify supply chain risks, sources, articles and books in the field of supply chain and supply chain risk were reviewed and studied. And finally, a list of risks related to the supply chain was prepared. Then the risks in Tarabgin Company were categorized based on the five dimensions of the balanced scorecard. In this step, the FMEA method was used to score the risks. In the next step of the research, The prioritization of the dimensions of the balanced scorecard was based on the innovative method that was formed based on three indicators of FMEA, i.e. intensity, occurrence and diagnosis, and the multi-indicator decision-making method of AHP, and the ranking of the dimensions of the balanced scorecard was obtained, and then again from the three The FMEA index was used and this time with the help of the TOPSIS decision-making method, the risks that were placed in each category were ranked. Finally, in the last step, based on the risks, solutions and resilience strategies that were obtained from the study of the sources of this field, they were presented. To make the supply chain resilience of Tarabgin company possible. The obtained results show that the customer dimension has the highest priority and the growth and learning dimension has the lowest priority for Tarabgin Zob Ahan Isfahan Company.

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