Quality Management

Open Access Article

1 - Performance Assessment of the National Documentation Organization & Library of the IRI by using the EFQM Model of Organization Excellence
Zohreh Mirhosseini Shamsi Mohhebhory

The present research assesses the performance of the National documentation Organization& Library of the IRI by using EFQM model of organizational excellence. The objective of thepresent research is to investigate the level of quality management of this organization More

The present research assesses the performance of the National documentation Organization& Library of the IRI by using EFQM model of organizational excellence. The objective of thepresent research is to investigate the level of quality management of this organization based onthe criteria and basic standards of EFQM model (European Foundation of QualityManagement).In this case study, analytical survey is used to navigate through and compare results with theEFQM model assessment. The research society includes 23 top managers and also the staff ofthe National Documentation Organization & Library of the IRI. The samples of 300 staff arechosen according to Julie Jonin and Michael Mark pattern (1983).The questionnaire has 50 questions which are distributed among the samples. Informationcollected is analyzed by Statistical inference and the relationship between variables is analyzedby SPSS. Results showed that the Documentation organization& NLI is achieved to nationalrate of 643/87 total points, which in comparison to 1000 points is in preliminary level amongselected award winners. And there is a significant statistical difference between achieved scoresof statistical groups and the model of EFQM criteria. Manuscript profile

Open Access Article

2 - Performance Assessment of the National Documentation Organization & Library of the IRI by using the EFQM Model of Organization Excellence
Zohreh Mirhosseini Shamsi Mohhebhory

The present research assesses the performance of the National documentation Organization& Library of the IRI by using EFQM model of organizational excellence. The objective of thepresent research is to investigate the level of quality management of this organization More

The present research assesses the performance of the National documentation Organization& Library of the IRI by using EFQM model of organizational excellence. The objective of thepresent research is to investigate the level of quality management of this organization based onthe criteria and basic standards of EFQM model (European Foundation of QualityManagement).In this case study, analytical survey is used to navigate through and compare results with theEFQM model assessment. The research society includes 23 top managers and also the staff ofthe National Documentation Organization & Library of the IRI. The samples of 300 staff arechosen according to Julie Jonin and Michael Mark pattern (1983).The questionnaire has 50 questions which are distributed among the samples. Informationcollected is analyzed by Statistical inference and the relationship between variables is analyzedby SPSS. Results showed that the Documentation organization& NLI is achieved to nationalrate of 643/87 total points, which in comparison to 1000 points is in preliminary level amongselected award winners. And there is a significant statistical difference between achieved scoresof statistical groups and the model of EFQM criteria. Manuscript profile

Open Access Article

3 - Investigating and Analysis the Role of Quality Management in Constructing Knowledge Management Value Chain in Organization
K. Bahreini M. Houshangi

Nowadays, with developing and promoting knowledge in organizations, effective management ofknowledge in trend of organizational goals is so important. Constructing infrastructures of knowledgemanagement is crucial for better controlling and monitoring of organizational More

Nowadays, with developing and promoting knowledge in organizations, effective management ofknowledge in trend of organizational goals is so important. Constructing infrastructures of knowledgemanagement is crucial for better controlling and monitoring of organizational knowledge. Knowledgeis a capital that couldn't dominate it simply. For guide employee of organization toward constructingand managing infrastructures of knowledge, it should be provided stimulus factors for them. QualityManagement as a comprehensive management system could has a crucial role in creating provocativefactors for organization's employee. In this article, with the perspective of human resources to qualitymanagement, we want to investigate influences of people-oriented factors of quality management inconstructing knowledge management value chain activities in organization, at three dimensions, thatinclude: Top management leadership and commitment, Plans of promoting competences of employeesand Customer-Oriented.From results of literature review and case study of research, at all of factors in quality management,we concluded that quality management has discernible relation with knowledge management valuechain activities. In analysis of correlation coefficient between variables of quality management andknowledge management value chain activities, the highest coefficient was between customer-orientedin plans of organization and knowledge management value chain activities, and plans of promotingcompetences of employees and Top management leadership and commitment were in later steps.Importance of customer-oriented in plans of organization is notable in constructing infrastructures ofknowledge management. Quality management creates inherent potentials in organization that couldplay prominent role in creating infrastructures of knowledge management in organization. Thisresearch tries to investigate, influences of Quality Management systems in constructing infrastructuresof knowledge management in organization. Manuscript profile

Open Access Article

4 - Evaluation of Maturity Level of Total Quality Management in Iranian Central Medical Libraries and Guid Lines For Improvement
A. Taghavi Sh. Mashhadi tafreshi

The present research investigates the degree of the comprehensive quality maturity in the centrallibraries at the universities of medical sciences in Iran thus providing guidelines for their promotion.The objectives of the present research study lies in the determinatio More

The present research investigates the degree of the comprehensive quality maturity in the centrallibraries at the universities of medical sciences in Iran thus providing guidelines for their promotion.The objectives of the present research study lies in the determination of the level of theComprehensive Quality Maturity using the EFQM model of evaluation(European Model of QualityManagement ) as well as the determination of the relationship between the quality level of librariesand satisfaction of their users. The analytical measurement method was used in this research andconclusions drawn through comparison and evaluations made between the results and the EFQMmodel as the criteria of comparison.The research sample included all the vice-chancellors in research affairs and heads of the centrallibraries affiliated to the University of Medical Sciences in Iran the numbers of whom was deliberatedthrough a simple count. Also using the sampling technique of Michael Mark & Julie Jonin (1983 ) anumber of Academic Staff using the library were included. The data gathering tools comprised of a50-item questionnaire based on the EFQM model made available to the research vice-chancellors aswell as the heads of the libraries and a 22-item user-satisfaction questionnaire.The collected data was analyzed through descriptive, inferential statistical procedures making use ofminitab and spss statistics Analytical tools. The results of the analysis revealed that the centrallibraries of the Universities of Medical Sciences in Iran enjoy a level of commitment to excellence andall of the 5 enabler's criteria with regard to excellence stood loest .Also no relationship was observed between the ratings ( quality standards ) of the libraries and usersatisfaction. In conclusion and with retrospect of the results revealed by this research, a number ofsuggestions were made to promote the degree and level of the comprehensive quality management inthe said libraries. Manuscript profile

Open Access Article

5 - Assessing Urban Planners Skills for Entering Professional Job and Measure the Total Quality Management Level (Case Study: Department of Urban Development, Islamic Azad University, Mashhad Branch)
Seyed Moslem Seyedolhosseini Elham Sanagar Darbani

10.30495/hoviatshahr.2021.15783

Providing superior quality and keeping peoples satisfied are rapidly becoming the ways construction companies differentiate themselves from competitors. Many companies are, however, frustrated in their efforts to improve quality and customer satisfaction through the imp More

Providing superior quality and keeping peoples satisfied are rapidly becoming the ways construction companies differentiate themselves from competitors. Many companies are, however, frustrated in their efforts to improve quality and customer satisfaction through the implementation of total quality management (TQM).Total quality management (TQM) was first introduced as a business management approach in the post-World War II era when Deming and others successfully reinvented the Japanese economy. Beginning in the early 1980s, American business leaders looked to the philosophy, principles, and TQM tools to improve the economy. More recently, education leaders have begun to recognize the potential for TQM applied to educational organizations especially in university. Quality management provides a connection between outcomes and the process by which outcomes are achieved. If, as many people realize, the cause of failures in education is a problem in design, quality management may be regarded as an ideal systemic process for managing change in public education. There has been some reluctance to apply quality practices to education, yet central to Deming’s methods and management philosophy is an insistence that anything can be made or done better. Americans have steadfastly held the belief that education is the fortification against poverty and social unrest. There exists, however, a subtle pessimistic attitude that people are doing the best they can with what they have. The message appears to be that education can only be successful with certain students. Deming (1992, 6) writes that with its “underuse, misuse, and abuse of skill and knowledge...the United States may be the most underdeveloped nation in the world.” Improvement with all levels of students must be viewed as not only possible but also essential. The highest level of quality principles is in learning. This is where it impacts the classroom. To achieve the desired results, educators must question their core teaching and learning processes and methods. The main aim of this study is to find required skills of urban planner to enter to work and assess status of achieving these skills be using total quality management method. Firstly, skills requirements were found by using literature reviews and with depth interviews from faculty members of Islamic Azad University of Mashhad. The next step was to evaluate TQM to understand how much it can response to skills. It was evaluated by questionnaire, which was produced by American Federal Institute (1990) with 8 criteria and a total of 48 items. To obtain TQM accountability response to help with these skills. The method of paper is practical and descriptive and number of sample is 76 of faculty members of Islamic Azad University of Mashhad. To analysis questionnaires a single-sample of T-Test method was used. Findings show that status of TQM is lower than standard average and there is also a vague understanding of the eighth principles of TQM items in faculty members. It is suggested to boost this status, it is necessary to increase level of participation of experienced, motivated and activated professors and assistant professors to have interaction between management and department of education. Providing superior quality and keeping peoples satisfied are rapidly becoming the ways cons truction companiesdifferentiate themselves from competitors. Many companies are, however, frus trated in their efforts to improvequality and cus tomer satisfaction through the implementation of total quality management (TQM).Total qualitymanagement (TQM) was firs t introduced as a business management approach in the pos t-World War II era whenDeming and others successfully reinvented the Japanese economy. Beginning in the early 1980s, Americanbusiness leaders looked to the philosophy, principles, and TQM tools to improve the economy. More recently,education leaders have begun to recognize the potential for TQM applied to educational organizations especially inuniversity. Quality management provides a connection between outcomes and the process by which outcomes areachieved. If, as many people realize, the cause of failures in education is a problem in design, quality managementmay be regarded as an ideal sys temic process for managing change in public education. There has been somereluctance to apply quality practices to education, yet central to Deming’s methods and management philosophy isan insis tence that anything can be made or done better. Americans have s teadfas tly held the belief that education isthe fortification agains t poverty and social unres t. There exis ts, however, a subtle pessimis tic attitude that peopleare doing the bes t they can with what they have. The message appears to be that education can only be successfulwith certain s tudents. Deming (1992) writes that with its “underuse, misuse, and abuse of skill and knowledgethe United S tates may be the mos t underdeveloped nation in the world”. Improvement with all levels of s tudentsmus t be viewed as not only possible but also essential. The highes t level of quality principles is in learning. Thisis where it impacts the classroom. To achieve the desired results, educators mus t ques tion their core teachingand learning processes and methods. The main aim of this s tudy is to find the required skills of urban planners toenter to work and assess the s tatus of achieving these skills be using total quality management methods. Firs tly,skills requirements were found by using literature reviews and with depth interviews from faculty members ofthe Islamic Azad University of Mashhad. The next s tep was to evaluate TQM to unders tand how much it canrespond to skills. It was evaluated by a ques tionnaire, which was produced by American Federal Ins titute (1990)with 8 criteria and a total of 48 items. To obtain a TQM accountability response to help with these skills. Themethod of paper is practical and descriptive and a number of samples are 76 of faculty members of Islamic AzadUniversity of Mashhad. To analysis, the ques tionnaires, a single-sample of the T-Tes t method was used. Findingsshow that the s tatus of TQM is lower than the s tandard average and there is also a vague unders tanding of theeighth principles of TQM items in faculty members. It is sugges ted to boos t this s tatus, it is necessary to increaselevel of participation of experienced motivated and activated professors and assis tant professors to have interactionbetween management and department of education. Manuscript profile

Open Access Article

6 - Identify and Prioritize Internet of Things Technological Applications on Hospital Quality Management Using a Structural Interpretive Approach
Mahdi Hosseinpour hossein karimi Milad Bakhsham Atieh Khodaei

Introduction: In recent years, hospitals have faced various challenges, such as budget cuts and increased competition in the healthcare field. Internet of Things based health care is expected to increase quality of life in addition to reducing costs. The purpose of this More

Introduction: In recent years, hospitals have faced various challenges, such as budget cuts and increased competition in the healthcare field. Internet of Things based health care is expected to increase quality of life in addition to reducing costs. The purpose of this study is to identify and prioritize Internet of Things technological applications on hospital quality management using a structural interpretive approach. Methods: The present research is applied in terms of purpose, mixed in terms of research nature and a descriptive-analytical research in terms of data collection method. The most important technological applications of Internet of Things on hospital quality management through Delphi method (in 2 stages) were identified and interpretive-structural modeling was used to analyze the information. Results: Applications of controlling the vital signs of the patient, caring for patients without the need for the presence of the person on site, checking the inventory of equipment and essentials, tracking and monitoring the performance of staff, patients and inventory, intelligent monitoring and regulation of environmental conditions of patient care and medication, road visits patient turnover in acute and special times, reduction of hospital waste, monitoring of physical activity of the elderly and launching online communities and online medical consulting were identified as the key factors. Conclusion: Due to the effectiveness of the Internet of Things in the field of health care, medical center officials are advised to make appropriate changes in the field of information technology so that they can take useful steps to improve the quality of their services. Manuscript profile

Open Access Article

7 - Investigating the impact of quality management standards on profitability indicators of Tehran Stock Exchange
razieh hashemian Hamidreza Vakili fard Mohsen Hamidian

10.30495/jma.2023.22410

The aim of this research is experimentally test the role of compliance with international business standards in improving business processes and company performance, based on the theory of quality management. Does the higher competitiveness and efficiency of the company More

The aim of this research is experimentally test the role of compliance with international business standards in improving business processes and company performance, based on the theory of quality management. Does the higher competitiveness and efficiency of the company have an effect or not? The statistical population of the current research is the Tehran Stock Exchange. Through screening, 167 companies selected as the research sample (1670 years-companies). The test of the hypotheses of the research has been done using the multiple linear regression method using the least squares method. The results of the experimental test of the research show that. The independent variable of compliance with international business standards has a direct and significant effect on the market value, the company's competitiveness and the company's efficiency. According to this research, it can be concluded that the financial behavior of companies active in the Iranian stock market is influenced by compliance with international business standards in the field of quality management, and the above standards (environmental standards, quality of services and products, human resources, energy, social activities, customer satisfaction) in Iran have the necessary effectiveness and efficiency and lead to the improvement of financial performance, value creation and efficiency of companies. Manuscript profile

Open Access Article

8 - Investigating the relationship between total quality management and financial performance of banks, insurance companies, and active investment companies in Iran.
Ahmad Ahmadpour Amir Soodbakhsh

The purpose of this research is investigating the relationship between total quality management and financial performance of banks, insurance companies, and active investment companies in Iran. The studied population is banks, insurance companies and investment companie More

The purpose of this research is investigating the relationship between total quality management and financial performance of banks, insurance companies, and active investment companies in Iran. The studied population is banks, insurance companies and investment companies, and due to the limitation of access to the information of all of them and the necessity of obtaining accurate data, 10 banks, 5 insurance companies and 16 investment companies which were accepted in Tehran Stock Exchange, were selected as samples. In order to investigate and test the research hypothesis, SPSS and Amos software, Kolmogorov-Smirnov test, structural equations modeling, Pearson correlation and multiple regression analysis were used. The results of this study showed that there is a significant and positive relationship between the seven dimensions of total quality management (including leadership, continuous improvement, internal and external partnerships, focus on customer, process management, staff achievements and learning) and financial performance, and thus, between total quality management and financial performance of banks and insurance companies and investment companies. Manuscript profile

Open Access Article

9 - Analyzing the relationship between organizational culture dimensions and comprehensive quality management components
Hassan Glavandi Iman Abbasi Farshid Ashrafi Salimkandi

Introduction & Objective: This study aimed Analyzing the relationship between organizational culture dimensions and comprehensive quality management components among staff of the Urmia University. Research method: Using a descriptive-correlational research method, More

Introduction & Objective: This study aimed Analyzing the relationship between organizational culture dimensions and comprehensive quality management components among staff of the Urmia University. Research method: Using a descriptive-correlational research method, 200 employees were randomly selected according to the faculty of the place of service, proportional to the size of each college. For collecting the data, a standard questionnaire on universal quality management based on Malcolm Baldrige and a standard organizational culture questionnaire based on the Denison and Spectorizer model were used. To determine the reliability of the Cronbach's alpha coefficient in a preliminary study on a sample of 30, the total quality management questionnaire (α = 0.813) and organizational culture questionnaire (α = 0.882) were obtained. Results: The research data were analyzed based on the hypotheses of the research and analyzed using MANOVA analysis. The results indicate that: between organizational culture components (development culture, group, rational and hierarchical culture) with comprehensive quality management components (leadership, strategic planning, customer focus, information and analysis, human resource management and process management) has a positive and meaningful relationship. Conclusion: The results of this study indicate that the type of organizational culture affects the implementation and implementation of comprehensive quality management, therefore, in order to implement universal quality management in universities, its organizational culture should be examined and, if necessary, its cultural structure To take place. Manuscript profile

Open Access Article

10 - Effects of Quality Management Systems on the financial performance of the Companies listed in Tehran Stock Exchange
Reza Tehrani Seyed Mohammad Hasheminejad Mohsen Seyghali

Quality is a topic which the most attentions are allocated to it by business companies. This topic which can be studied from different aspects is considered as primary precedence of organizational strategies. According to using different quality control systems in the c More

Quality is a topic which the most attentions are allocated to it by business companies. This topic which can be studied from different aspects is considered as primary precedence of organizational strategies. According to using different quality control systems in the country and favorites of many manufacturing and service companies for establishing such systems and obtaining valid quality certification in order to enhance quality level of production and receiving a great share of market, considerable attention is allocated to this topic in our country. Hence, the most application is allocated to system of international standards quality assurance - ISO 9000. In this paper, efficiency of establishing this international standard in the companies which are listed on the stock exchange has been evaluated. So, companies which are holder of this standard certification were determined, a counterpart was chosen for each company in order to comparison. Then, we studied effect of establishing this management system on 3 indexes as sales growth, margin, earning per share. The obtained data from paired observations showed that obtaining ISO 9000 certification just could have effect on sales growth level. It does not have any significant effect on margin and EPS. Manuscript profile

Open Access Article

11 - A Framework for Measuring the Quality ofEducation for Engineering Courses (Chemistry, Electricity and Agriculture)in the Islamic Azad University District #O1
علیرضا قاسمی‌زاد

Quality issues have always been the main problems of students, societies and higher education. Unfortunately, most of our universities attend to quantity rather than quality. The major goal of this research was to present a framework for Measuring the quality of educati More

Quality issues have always been the main problems of students, societies and higher education. Unfortunately, most of our universities attend to quantity rather than quality. The major goal of this research was to present a framework for Measuring the quality of education for engineering courses. There fore a total of engineering students (total population) from Islamic Azad Universities in district # o1 selected by cluster sampling and completed a research constructed questionnaire based the research theoretical framework. The validity and reliability of the questionnaire were calculated by expert consensus, item analysis and Cronbach's Alpha. The analysis of the data gathered revealed the following: Research framework constructed by factor analysis, consist of (competencies, software, hardware, content and problem solving) with variances . Repeated measure meant design showed that there was a significant difference among dimensions and it was shown that the hardware was of paramount and competency was of lesser importance in terms of students. (P> ) One way analysis of variance shows no difference among students with different courses and the Chi-square test showed that the framework sought was very suitable for assessing the quality of engineering education in district # o1 Islamic Azad Universities. (P> ) Manuscript profile

Open Access Article

12 - Effect of Total Quality Management (TQM)on Organization Culture and Behavioral Patterns of Telecommunication Employees in Chahar Mahal Bakhtiyari
Daruosh Jalali Asghar Aghaei

Abstract Today, attaining Total Quality Management (TQM) for viability and sustained competitveness on national and international areas is must. Continued training of employees is a major tool in achieving TQM. The principal aim of this study is to analyze the effec More

Abstract Today, attaining Total Quality Management (TQM) for viability and sustained competitveness on national and international areas is must. Continued training of employees is a major tool in achieving TQM. The principal aim of this study is to analyze the effect of TQM training on bringing a change in the organizational culture and behavioral patterns of Telecommunication employees in chaharmahal and Bakhtiyari. The design of this study was quasi experimental. For this purpose, using a randomized simple technique, some 25 and treatment of the experimental goup with 22 three-hour long sessions on TQM and another non-registered group of 25 specialists matched with the first group were selected as the control group. Then were measured for behavioral pstterns by Soosman and Depe's(1989) Organizational Culture lnventory and the researcher developed inventory, both the experimental and control groups were measured using the same inventories. Upon initial administration, the reliability of the inventories using Cronbach's Alpha coefficient was 0.81 for organizational culture and 0.84 . Professors confirmed the validity of the inventories. The results of analysis of covariance showed that treatment with TQM training for the experimental group in the post-test scores of organizational culture and behavioral patterns were improved (P < 0.01 ). In a repeated follow-up within six months, it was established that there still a significant difference between the mean score for the experimental group and that for the contro group. Thus, a significant leve yielded both for the organizational culture and the employee's behavioral patterns (P < 0.01 ). Thus, it can be concluded that the effect of training on organizational culture and behavioral patterns in the experimental group was positive. Manuscript profile

Open Access Article

13 - Impact of the Management Performance Evaluation Methods on the Data Quality in Accounting
Hossein Parsamehr Ali Kasravi Mohadeseh Fazli

10.22034/amfa.2017.529060

Manuscript profile

Open Access Article

14 - Investigating the Relationship between Organizational Culture, Total Quality Management and Performance
Mahtab Harooni Saeed. Razeghi

10.30495/jsm.2020.677242

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Open Access Article

15 - A Hybrid Approach in Designing and Validating a Green Quality Management Model in the Food Industry
Davood Tarvirdizadeh Shahram Mirzaeidaryani Mohammadreza Nahidi AmirKhiz Mohammad Pasbani Morteza Honarmand Azimi

10.30495/jsm.2021.1926288.1456

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Open Access Article

16 - Quality Function Deployment Method for Selection of Effective Management Tools on Setting EFQM Model
Seyed Masoud Seyedi Maryam Yeganeh Seyed Amin Nazem Sadat Arsenjani

Manuscript profile

Open Access Article

17 - The Mediating Role of Kaizen in the Relationship between Total Quality Management and Organization’s Performance
Hassan Soltani Elham Amanat

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Open Access Article

18 - A Comparative Study of Identifying and Prioritizing Dimensions of Opportunities and Challenges of the Quality Management in Industry 4 Using BWM
hassanali aghajani Fatemeh Zahra Rajabi kafshgar

Industrial productivity growth has always been influenced by the growth of technology. This claim could be show based on the industrial revolution that began the first time using a steam engine in the production plant. At the moment, the fourth industrial revolution tur More

Industrial productivity growth has always been influenced by the growth of technology. This claim could be show based on the industrial revolution that began the first time using a steam engine in the production plant. At the moment, the fourth industrial revolution turned into an image, even before it was fully implemented, and many experts and organizations are working hard to implement the revolutionary concept. The concepts of the smart factory, the physical cyber system and the Internet of Things and Services, offer great opportunities, as well as the leading challenges in quality management in the manufacturing sectors. Therefore, in this article, we examine the opportunities and challenges in implementing industry 4.0 for quality management. To this end, attributes of opportunities and quality management challenges were identified in industry 4.0. Then, using the Best Worst Multi criteria decision making method, which is considered as one of the most innovative weighting methods in the Multi criteria decision making literature, was weighted by expert opinions. The results of the study indicated that the attributes of cost reduction and production time, increase in services and customer satisfaction, and increase the skills and competencies respectively, introduced as the most important opportunities and attributes of vertical integration, horizontal integration and experience, and specialists respectively introduced as The main challenges. Finally, based on the research results, practical and research suggestions were presented. Manuscript profile

Open Access Article

19 - Hybrid Model for Evaluating Risks of a B.O.T Project
Leila Fazli Alireza Eydi

Many firms have been focusing on quality management as an essential activity for improving profit, market share, and competitiveness in the past decade. The aim of this research is to determine the usage amount of quality management principles and activities, and their More

Many firms have been focusing on quality management as an essential activity for improving profit, market share, and competitiveness in the past decade. The aim of this research is to determine the usage amount of quality management principles and activities, and their effects on each other and on performance indicators (personnel performance & operational performance) in Dshtestan cement industries located in the Bushehr province. Statistical population of this research includes all employees in Dshtestan cement industries. The SPSS is used for statistical analysis of gathered data to test the hypotheses, and LISREL software is used for testing the research model of Structural Equation Modeling Technique. Research findings illustrate that between quality management activities, teamwork has the greatest effect on continues improvement. Also, close relationships between teamwork and personnel performance, and between customer focus and operational performance are stronger than other relationships. The research results also tell us that some acts must be done to increase team & group participation, and it is necessary to pay attention to internal and external customers -inside of results and goods- to improve performance indicators.   Manuscript profile

Open Access Article

20 - The Analysis Moderating Role of Organizational Learning in Relation Between Total Quality Management and Innovation Performance (Case Study: Iran Drug Co.)
Peyman Akbari Omid Baharestan Ali Nasr Esfahani

The purpose of this study is the impact analysis "total quality management and organizational learning" on "innovation performance" employees in Iran Drug Co. The statistical population is included 210 employees from Iran Drug Co. 136 people were selected based on rando More

The purpose of this study is the impact analysis "total quality management and organizational learning" on "innovation performance" employees in Iran Drug Co. The statistical population is included 210 employees from Iran Drug Co. 136 people were selected based on random class as a sample size by using the Morgan statistical tables for a period of 6 months in 2012. For data collection, Total Quality Management Questionnaire of Coyle-Shapiro (2002), organizational learning Questionnaire of Rhodes et al (2008) and innovation performance questionnaire of Prajogo and Sohal (2003) were used. The validity of the questionnaire was confirmed by a number of university professors. The confirmatory factor analysis was used to determine the construct validity and the results show that the load factor of all items was top of the 0.05  which was showing a reliable measure. Their reliability was obtained with Cronbach's alpha coefficient for the questionnaires were respectively 0.91, 0.87 0.89. the data were analyzed by using Linear and Stepwise Regressions and by SPSS software. Results showed that there is the significant relationship between TQM and organizational learning, between organizational learning and innovation performance and between TQM and innovation performance. Also, Results showed that organizational learning has moderating role between TQM and innovation performance. So, it reduces the effects of total quality management on innovation performance.         Manuscript profile

Open Access Article

21 - A Survey on the Effect of Quality Management on Performance Indicators (Case Study: Dashtestan Cement Industries)
Mehran Sadeghi Ali Givechian Sara Bazyari

The past decade has seen many firms focusing on quality management as an essential activity for improving profit, market share, and competitiveness. The goal of this research is to determine the usage amount of quality management principles and activities, and their eff More

The past decade has seen many firms focusing on quality management as an essential activity for improving profit, market share, and competitiveness. The goal of this research is to determine the usage amount of quality management principles and activities, and their effects on each other and on performance indicators (personnel performance & operational performance) in Dshtestan cement industries located in the Bushehr province. Statistical population of this research includes all employees in Dshtestan cement industries. The SPSS is used for statistical analysis of gathered data to test the hypotheses, and LISREL software is used for testing the research model of Structural Equation Modeling Technique. Research findings illustrate that between quality management activities, teamwork has the greatest effect on continues improvement. Also, close relationships between teamwork and personnel performance, and between customer focus and operational performance are stronger than other relationships. The research results also tell us that some acts must be done to increase team & group participation, and it is necessary to pay attention to internal and external customers -inside of results and goods- to improve performance indicators.  Manuscript profile

Open Access Article

22 - The impact of supply chain quality management on organizational performance with respect to the role of mediator variables of quality management and supply chain management
Amin Pashaei Houlaso Abbas Rad

In recent years, researchers have introduced and developed a concept called "Supply Chain Quality Management", which is described as the last step in moving to "Total Quality Management" and is defined as a systemic approach to improve the performance of organizations t More

In recent years, researchers have introduced and developed a concept called "Supply Chain Quality Management", which is described as the last step in moving to "Total Quality Management" and is defined as a systemic approach to improve the performance of organizations that has created opportunities created by low-level communication with suppliers and customers in the organization. The present paper aims to determine the impact of supply chain quality management on organizational performance by considering the role of the intermediary of quality management and supply chain management in the field of writing and attempts to test five hypotheses. This study was conducted using the descriptive-survey method and its statistical population was selected purposefully. A researcher-made questionnaire consisting of 27 questions was used to collect data. 150 people responded to their questions and its reliability was calculated by SPSS software, 0.990, and because the data were normal, they were analyzed using a confirmatory factor analysis using LISREL software is used. The main results of the research are as follows: 92% of land space variable affects quality management and 90% affects supply chain management. Quality management 83% affects supply chain quality and supply chain management, and 90% affects the quality of the supply chain. Supply chain quality has a 98% impact on organizational performance. Manuscript profile

Open Access Article

23 - The Effect of Total Quality Management (TQM) and Organizational Learning on Innovation in Industrial Companies
Sadegh Feizollahi Alireza Shirmohammadi Addel Fatemi

Many scholars have suggested that both Total Quality Management (TQM) and organizational learning can individually and effectively promote innovation. However, the question remains as to whether a relationship exists between TQM and organizational learning. This study h More

Many scholars have suggested that both Total Quality Management (TQM) and organizational learning can individually and effectively promote innovation. However, the question remains as to whether a relationship exists between TQM and organizational learning. This study has two main goals: (1) to determine the relationships between TQM, organizational learning, and innovation performance (2) to test a proposed model explaining the relationships among TQM, organizational learning, and innovation performance through empirical examination.Taking into consideration a sample of industrial companies and using a questionnaire for collecting data, this study examines three hypotheses and tests the proposed model. The principal findings of this study are as follows; (1) SEM analysis shows that the TQM-organizational learning-innovation performance model has goodness-of-fit, (2) TQM has significant and positive effects on organizational learning, and (3) TQM and organizational learning have both significant and positive effects on innovation performance.   Manuscript profile

Open Access Article

24 - Integration of Value Engineering and Total Quality Management for Construction
Ali Medghalchi Arshad Farahmandian

Nowadays, Iranian designers, contractors, and government agents encounter with a lot of problems in their construction projects. The main reasons of the occurring problems can be incorrect designing, the perplexity of technology, variety of expertise needed, plenty of a More

Nowadays, Iranian designers, contractors, and government agents encounter with a lot of problems in their construction projects. The main reasons of the occurring problems can be incorrect designing, the perplexity of technology, variety of expertise needed, plenty of activities and number of stakeholders engaged. For these reasons, the project is not usually completed in due time and in the amount of the predicted cost scope. Value engineering (VE) is a problem-solving method (PSM) based on the systematic job plan and creativity. VE aims at reviewing the project and identifying the opportunity of saving project cost and time. Regretfully, in the same cases, VE is not adjusted with needs, specifications, and limits of project construction and that cannot remove the problems. This paper can use concepts and techniques of total quality management (TQM) for developed VE structure and increase its effect on the construction project. To create a new model, first, VE, TQM, and problem of construction project were reviewed. Next, using other accomplished researchers in this field of study, development potentials of VE was identified. Finally, a new model was issued based on the studies.   Manuscript profile

Open Access Article

25 - An Investigation on the Impact of the Financial Ratios and Growth Rates on Future Abnormal Stock Returns (Case Study: Iran Khodro Co.)
Alireza Koushkie Jahromie Seyed Hassan Abtahie Hassan Bodleaie Mehrdad Gholami

Human capitals are the key to success in the knowledge-based economies where competitive advantages are the only distinction between the organizations. In fact, among all the three prominent elements of knowledge management (i.e. Human, Process, Technology), knowledge-b More

Human capitals are the key to success in the knowledge-based economies where competitive advantages are the only distinction between the organizations. In fact, among all the three prominent elements of knowledge management (i.e. Human, Process, Technology), knowledge-based human resources are invaluable in any organization. Hence, human resources, knowledge, and experience should be handled appropriately in a way to have a competitive economy and industry. The present study is aimed at the identification of different prospects of knowledge-based human resources in the Iran Khodro company. Using the Estovart elements including creativity, self-confidence, need for achievement, learning, thinking, self-motivating, flexibility, job mobility and independence, conceptual models were extracted to study the Iran Khodro company systematically. Collecting all the data via questionnaires, the implemented method was based on a survey research. Expert staff in a unit of Iran Khodro Company called Gataat Peresi Production were selected and considered as the statistical set. The entire major and minor hypothesizes were confirmed except independence. In the end, some suggestions for identification, recruitment, maintenance, and actuation of the efficient knowledge-based human capitals were presented to the authorities of the company.     Manuscript profile

Open Access Article

26 - The relationship between schools’ Organizational Culture and implementation of Total Quality Management in Semnan province.
nader soleimani majid mohammadi

The purpose of the study was to explore the relationship between Organizational Culture and implementation of Total Quality Management (TQM)The participant in this study were 357 teachers at school in Semnan province. Robins Organizational Culture questionnaire (1996) a More

The purpose of the study was to explore the relationship between Organizational Culture and implementation of Total Quality Management (TQM)The participant in this study were 357 teachers at school in Semnan province. Robins Organizational Culture questionnaire (1996) and the Total Quality Management questionnaire of Quality Federal Institute (1990)  were used for collecting data. In order to appoint the validity and reliability of these questionnaires, supervisors confirmed the contents and Cronbach alpha   showed  0.80 for Organizational Culture and  0.95 for quality management questionnaire .Use of statistical methods of  regression and Pearson coefficient correlation showed that organizational culture had a meaningful  relationship with performance of TQM in P<0.01 level in Semnan's schools. Manuscript profile

Open Access Article

27 - Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach
Afsaneh Rahimi AliReza Irajpour

Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach

Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach Manuscript profile

Open Access Article

28 - Investigating the Role of Corporate Social Responsibility on Organizational Performance with the Mediating Role of Total Quality Management
mahdi hosseinpour mohammad javad jamshidi milad bakhsham hossein karimi atieh khodaei

Today, customer expectations are developing and rising, and therefore every organization seeks to meet customer expectations by increasing the quality of its products and services. Given this issue and the current competitive situation in local and global markets, organ More

Today, customer expectations are developing and rising, and therefore every organization seeks to meet customer expectations by increasing the quality of its products and services. Given this issue and the current competitive situation in local and global markets, organizations are looking to adopt and apply new approaches in the organization that will help them to achieve a higher level of quality and better performance. The purpose of this study is to investigate the effect of corporate social responsibility on organizational performance with the mediating role of total quality management. The research method in terms of purpose is applied and Based on the data collection method, it is descriptive causal which was performed in a research population of 274 people with a sample of 160 people based on random sampling method using Krejcie and Morgan table. The data collection tool was a researcher-made questionnaire whose reliability and validity were assessed and determined. Smart PLS3 software is also used to analyze the data and review the research model. The results showed that corporate social responsibility and total quality management will have a positive and significant effect on organizational performance and total quality management also acts as a mediating variable of the positive social relationship between the company and organizational performance. Manuscript profile

Open Access Article

29 - Quality Management Approaches and their impact on firms’ financial performance (The Case of EFQM)
Seyyedeh Leyla Samadi AliReza ErajPour

At the national level, attention to quality and efforts to its constant improvement, play the major role in economic development and neglecting these leads to the loss of domestic production and will increase imports. The model of excellence is a tool to reflect a compr More

At the national level, attention to quality and efforts to its constant improvement, play the major role in economic development and neglecting these leads to the loss of domestic production and will increase imports. The model of excellence is a tool to reflect a comprehensive image of the organization. These models validate the performance of firms in implementing improvement programs at different period of times and also they are utilized as a driver for organizations and businesses for excellence, growth and earning money. The aim of this study is investigating the effect of the quality management on the Financial Performance Efficiency of companies and the impact of the equipment on the productivity improvements and labor and capital efficiency during the periods before EFQM certification and after that for the period of 1390 to 1393 through semi-longitudinal and cross-sectional data and the Wilcoxon test was used. Results indicate there is not any significant difference among financial variables ROA, ROS and VADLAB on financial performance and as a result, hypothesis based on the impact of EFQM Model on financial performance is rejected. It means the companies have failed in improving their financial performance and only the result of the test of third hypothesis of financial efficiency variable on financial performance has been significant CAPLAB. Manuscript profile

Open Access Article

30 - Investigating The Effect Of Supply Chain Methods And Quality Management On The Performance Of Pegah Isfahan Pasteurized Milk Company
Mahdi Aghajani Abedi hosein panahian

The purpose of this study was to investigate the effect of supply chain and quality management practices on the performance of Pegah Isfahan Pasteurized Milk Company. This research is a descriptive survey in terms of applied purpose and method. The statistical populatio More

The purpose of this study was to investigate the effect of supply chain and quality management practices on the performance of Pegah Isfahan Pasteurized Milk Company. This research is a descriptive survey in terms of applied purpose and method. The statistical population of the study included all employees of Pegah Isfahan Pasteurized Milk Company, 112, according to the Cochran's formula, the required number of samples was estimated at 87 people. Simple random sampling method was used for sampling. The data collection tool is a questionnaire that was localized by the researcher and included 15 questions. The face validity was confirmed by a number of respondents and its content validity was confirmed by a group of experts. Cronbach's alpha coefficient was used to measure reliability and reliability using SPSS software, which was calculated to be more than 0.7. The results of the research using structural equation modeling and SmartPLS software show that supply chain methods and quality management have a positive effect on the performance of Pegah Isfahan Pasteurized Milk Company. Sharing supply chain information has a positive effect on quality management and supplier-specific investment. Quality management has a positive effect on market share performance and innovation performance. Supplier-specific investment has a positive effect on market share performance and innovation performance. Manuscript profile

Open Access Article

31 - The study on the Relationship between Quality’s Fork Management with Improvement in Employee Performance Quality- Iran Ministry of Health and Medical Education
Roya Tahekhani seyed mehdi Alvani

The issue of quality, with the expansion of human knowlege, is of utmost importance. Therefor high quality products and services are proposed as the development code of organizations and service agencies. In this study we are looking for the relation between Total Quali More

The issue of quality, with the expansion of human knowlege, is of utmost importance. Therefor high quality products and services are proposed as the development code of organizations and service agencies. In this study we are looking for the relation between Total Quality Fork Model and performance quality of the staff of the Ministry of Health, Treatment and Medical Education. The variables of Quality Fork Model are: management commitment, management education, management of daily ( routin) activities, management of the relations between units, and management of organization's policies. The research design of this study is descriptive-correlational. The statistical society of tid study contains of all of the general managers, their assistants, middle managers, senior experts, experts, and department heads of three assistances of Ministry of Health, Treatment, and Education. In order to measure the variables of the study we used 5 optional Likert type questionnare that consisted of 31 questions. This questionnare was distributed between 96 managers, assistances, and directors of mentioned departments. The results of the study have confirmed 8 hypotheses among 11 hypotheses of the study with 95 percent possibility. The results of the survey of the participants in current situation have shown that the variables of management commitment, management of organization's policies, and the performance quality of the stuff were 95% significant and desirable, the variable of relation between units was average, and the two variables of education of managers and management of routine activities were undesirable. Manuscript profile

Open Access Article

32 - The effect of quality management on competitive performance insurance company's )
seeid mahdi alvani Reza Ehtesham rasi Nahid Teimouri

In this study, the effects of quality management on competitiveness in insurance companies (Case Study: Iran and Alborz insurance companies in Zanjan province) were discussed. The population of this study for investigate the effects of quality management on competitiven More

In this study, the effects of quality management on competitiveness in insurance companies (Case Study: Iran and Alborz insurance companies in Zanjan province) were discussed. The population of this study for investigate the effects of quality management on competitiveness consists of all personnel of insurance companies and insurance agents across the country in the province of Zanjan. Due to limited statistical community, the whole community is considered as a sample, so the sample size of 80 people has been set. This research method is applicable in purpose, surveying in data collection. The research is correlational in nature. The data collection tool was a standardized questionnaire. For inferential analysis, structural equation modeling was used. The results showed: education, the suggestions, feedback, customer focus, employee management, quality management and supply management has a significant positive impact on competitive performance in the insurance industry.Keywords: education, the suggestions, feedb customer focus, employee management, quality management, supply management and competitive performance. Manuscript profile

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33 - The Examination of Various Dimensions of Comprehensive Quality Management on Mass Customization
Hesam Zand Hesam Somayeh Farid

Mass customization is one of the new topics of interest to management and marketing. Also, given that we are in the period of customer revolution (continuous improvement to mass customization), in this period due to the increasing demand of customers, manufacturers are& More

Mass customization is one of the new topics of interest to management and marketing. Also, given that we are in the period of customer revolution (continuous improvement to mass customization), in this period due to the increasing demand of customers, manufacturers are  required to produce their products with  low cost, high quality and great variety of produce. However in recent years, quality improvement management systems are evolving rapidly so that now continuous quality improvement and total quality management enjoys a high status. This paper seeks to answer the question of how quality management affects the mass customization capability. And describes the concepts of mass customization and total quality management as well as the total quality management to identify various dimensions. Relationship between the mass customization and TQM was tested with LISREL software as well. Overall, the results of the research confirmed the relationship between total quality management dimensions and mass customization. Manuscript profile

Open Access Article

34 - System dynamics modeling for assessment of customer satisfaction criteria at the level of comprehensive quality management
Hasan Dehghan Dehnavi Zahra Delshad

Success of comprehensive quality management is associated with the ability to learn, absorb, adapt and implement changes in organizational attitudes and their integration into the organization. The condition of the organization's success is to improve the company's perf More

Success of comprehensive quality management is associated with the ability to learn, absorb, adapt and implement changes in organizational attitudes and their integration into the organization. The condition of the organization's success is to improve the company's performance in the area of rapid accountability in a customer-focused organization and operations based on comprehensive quality management. The purpose of this study is to investigate and improve the quality of customer-orientation using the system's dynamical approach. In this study, by reviewing the theoretical literature and a survey of experts and experts, the criteria for customer expectations were identified. After identifying components and customer expectations variables, simulation was started by providing dynamic hypotheses and causal circles, flow diagrams, and mathematical equations were completed. For this purpose, the Vensim software dynamics model provides a way to find out the relationship between the factors associated with meeting customer expectations. The results of this research can be used for industries that intend to plan for meeting the expectations of customers at the level of comprehensive quality management. Manuscript profile

Open Access Article

35 - The survey of lean implementation maturity level of hospitals in Thailand: Does the hospital type matter?
Kwanchanok Areewong Vichayanan Rattanawiboonsom Robert Van Der Meer

Purpose: The purpose of this study is to survey the lean implementation maturity level of the hospitals in Thailand and explore the differences across hospital types on lean implementation maturity level. Method: The survey questionnaire was developed from existing More

Purpose: The purpose of this study is to survey the lean implementation maturity level of the hospitals in Thailand and explore the differences across hospital types on lean implementation maturity level. Method: The survey questionnaire was developed from existing literature based on lean practices, lean performances and lean organizational culture, validated by three experts. Data were collected from staff with an experience in hospital lean quality improvement from 160 hospitals in Thailand. Descriptive statistics and T-tests were used to analyze the differences across hospital types on lean implementation maturity level. Results: Most hospitals in Thailand implemented lean at a medium maturity level (33.75%). The regional, non-Health Ministry and private hospitals had higher levels of lean implementation maturity than the general and community hospitals. The regional hospitals had the highest mean scores in all domains but significantly differed in the total mean score and lean activity domain compared with the community hospitals. Conclusion: The regional hospitals, tertiary care units with more speciality, resources and capacity, implemented lean at a higher maturity than other hospital types. Significantly the difference to community hospitals with limited resources, staff and capacity. Further study on the difference across hospital size and hospital capacity on lean implementation should be investigated. Manuscript profile

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36 - The effect of TQM practices on job satisfaction in higher education institutes. A systematic literature review from the last two decades
Abdulaziz Abdulrahman Alsaad Zuraina binti Dato Mansor Hazrina binti Ghazali

10.22094/joie.2023.1972035.2001

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37 - Evaluation of Effectiveness of Implementing Quality Management System (ISO9001:2000) Using BSC Approach in NIGC
Alireza Alinezhad Ali Masaeli Nima Esfandiari Mona Mirhadi

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38 - A study of the relationship between learning and creativity skills with third grade high-school male and female students’ academic achievement in Boukan in 2009-2010
Elham Hosseini-Nasab Hamed Sharifi

The Present research has been done to Study the Total Quality Management (TQM) status and presenting a proper procedure to improve it in TabrizMedicalSciencesUniversity. The methodology of the research is descriptive-survey and its aim is functional. The statistical pop More

The Present research has been done to Study the Total Quality Management (TQM) status and presenting a proper procedure to improve it in TabrizMedicalSciencesUniversity. The methodology of the research is descriptive-survey and its aim is functional. The statistical population included all manager in the Educational & Research department, Treatment Department, Faculties & educational hospitals of MedicalSciencesUniversity which added to 300 people. The statistical sample size according to Morgan table, was 169 people. Gathering information was done by researcher- made questionnaire. The validity of questionnaire, confirmed by the ideas of supervisor and advisor professor, the reliability was calculated using cronbach’s alpha () was 0.96. Factor analysis was also used to classify the questions and the amount of KMO = 0.91 was greater than 0.5, so the number of samples were good to perform factor analysis.  Descriptive statistics was used.  To respond the questions and inferential statistics t-test, one-way (ANOVA) and Pearson correlation was used to test hypotheses. The results showed that the status of components of total quality management at the University of Medical Sciences is moderate. The results of tests also, showed that among the educational administrators in terms of gender, degree, field of study, work experience, management experience, and academic rank and position there wasn’t significant relationship. But TQM regarding the managers, work position showed significant difference. As TQM in Education Development Centre (EDC) got the highest value Manuscript profile

Open Access Article

39 - A study of the total quality management status and presenting a proper procedure to improve it in Tabriz medical sciences university
Mohammad Ali Farnia Ameneh Mohammad poor Armanian

Present research has been done to Study the Total Quality Management (TQM) status and presenting proper procedures to improve it in Tabriz Medical Sciences University. The methodology of the research is descriptive-survey and its aim is functional. The statistical popul More

Present research has been done to Study the Total Quality Management (TQM) status and presenting proper procedures to improve it in Tabriz Medical Sciences University. The methodology of the research is descriptive-survey and its aim is functional. The statistical population included all managers in the Educational & Research department, Treatment Department, Faculties & educational hospitals of Medical Sciences University which added to 300 people. The statistical sample size according to Morgan table, was 169 people. Data gathering was done by researcher-made questionnaire. The validity of the questionnaire, confirmed by the ideas of supervisor and advisor professor, the reliability using cronbach’s alpha was 0.96. Factor analysis was also used to classify the questions and the amount of KMO = 0.91 was greater than 0.5, so the number of samples were good to perform factor analysis. Descriptive statistics was used.  To respond the questions and inferential statistics t-test, one-way (ANOVA) and Pearson correlation was used to test hypotheses. The results showed that the status of components of total quality management at the University of Medical Sciences is moderate. The results of tests also, showed that there wasn’t significant relationship among the educational administrators in terms of gender, degree, field of study, work experience, management experience, and academic rank and position. But TQM regarding the managers, work position showed significant difference. As TQM in Education Development Centre (EDC) got the highest value. Manuscript profile

Open Access Article

40 - Designing a Model for the Relationship among the Components of Environmental Management, Quality Management and Employee Productivity: A Case Study of Small and Medium-Sized Enterprises in Yazd Province
Ali Saffari darberazi Sobhan Heidary habib zare ahmadabadi Amirabbas Abouei Mehrizi

10.30495/qjopm.2022.1957526.3366

Concerns related to environmental issues on the one hand and limited resources available for different organizations on the other hand make it mandatory to pay attention to productivity and quality management of products and services, especially among small and medium- More

Concerns related to environmental issues on the one hand and limited resources available for different organizations on the other hand make it mandatory to pay attention to productivity and quality management of products and services, especially among small and medium- sized enterprises. The purpose of this research was to explain the relationship among factors affecting employee productivity, quality management and environmental management. The statistical population of this research is managers, employees, and supervisors of small and medium-sized companies in Yazd province, which are active in 5 industrial branches (chemical-cellulose, food, clothing, textile, mineral, metal-electrical). The data collection instrument in this research was a questionnaire. Initially, using the questionnaire of the pair-wise comparisons of identified factors and presenting a conceptual model of the study through the interpretive structural modeling, the opinions of nine managers of small and medium-sized companies in Yazd province were sought. Then, in order to fit the obtained model, using the structural equation modeling approach and Smart PLS3 software, 400 questionnaires were distributed among the employees and supervisors of small and medium-sized enterprises in Yazd province through available sampling procedure, of which 265 questionnaires returned. The results of the analyses showed that the culture of cooperation, leadership and performance feedback has a positive significant effect on customer focus and training. Also, it was revealed that training and focusing on the customer has a positive significant effect on innovativeness, environmental policies and strategies, environmental investment, defined processes and organization and management support. Manuscript profile

Open Access Article

41 - The settlement of soft TQM philosophy based on APQC pattern presenting a structural model (case- study: Saman bank branches)
Mohammad Reza Sadeghi moghadam Ramin Momeni

The concept of Soft Total Quality Management (STQM) is one of thenew approaches which have much concentration and emphasis on thesoft and humanitarian aspect of organizations. Indead, quality scholarshave always sought to improve and facilitate the separation of soft an More

The concept of Soft Total Quality Management (STQM) is one of thenew approaches which have much concentration and emphasis on thesoft and humanitarian aspect of organizations. Indead, quality scholarshave always sought to improve and facilitate the separation of soft andhard Factors in TQM philosophy to implement the concepts of TQM inthe organizations. This study is about to present a model for thesettlement of (STQM) hilosophy, using APQC process in Saman bank,the research method was descriptive-analytical, and also applied one.The research population included all the managers of Saman bankbranches in Tehran. Using random sampling method 40 managers wereselected. Reviewing the related literature a conceptual model wasdesigned. A researcher- made questionnaire was used to gather the data.Using structural equation modeling and PLS software the data wereanalyzed. The results showed that there was a relationship between thecomponents of soft TQM and APQC model process Manuscript profile

Open Access Article

42 - Evaluating the Performance of Management in Engineer Traininig Centers of Iran Based on Fuzzy Approach: A case study
Hassan Khademi Zare Mahnaz zarei

One of the key factors that lead organizations and high education centers to deficieney is that their processes and obtained results are not evaluted well. In the case that high education centers realize their positions well and become aware of their weaknesses, they wi More

One of the key factors that lead organizations and high education centers to deficieney is that their processes and obtained results are not evaluted well. In the case that high education centers realize their positions well and become aware of their weaknesses, they will no doubt attempt to eliminate those deficiencies. The purpose of this research, whose implementation scope is one of the technical-engineering complexes, is to present a method for the evalution of the performance of management in engineer training centers based on the European Foundation for Quality Management (EFQM) excellence model. Since the existing decision – making environment of high education centers, like many other organizations, is generally fuzzy and vague, for a further adjustment of the mentioned method with the existing situations of high education centers the proposed model is designed in fuzzy environments so that we would be able to evaluate the management performance of high engineering education centers in a more accurate way.  Manuscript profile

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43 - Investigating the Relationship between Customer-orientation Norm of Total Quality Management and Meyer-Allen’s Organizational Commitment (Case study: Islamic Azad University-Izeh Branch)
Mahmood Danyali Dehhoz Ayuob Mardani Manuchehr Ansari Hossein Rahmany Youshanlouei

The main purpose this research is to study the customer-orientation management index and its relationship with organizational commitment in Islamic Azad University, Izeh Branch. One of the fundamental hypothesizes of this study is existence of a meaningful relationship More

The main purpose this research is to study the customer-orientation management index and its relationship with organizational commitment in Islamic Azad University, Izeh Branch. One of the fundamental hypothesizes of this study is existence of a meaningful relationship between the customer management index and organizational commitment in Islamic Azad University, Izeh Branch. The statistical populations consists of all the official employees and full-time faculty members of the Islamic Azad University, Izeh Branch, and the research sample includes 114 subjects selected by using stratified random sampling. In order to collect the data, a researcher-devised questionnaire of total quality management with the reliability of 0.955 and Meyer- Allen’s organizational commitment questionnaire were used. The statistical t-tests of independent groups, the t-tests and correlation coefficient were to analyze the data. The results indicate that there is a significant relationship between customer management and the employees’ and professors’ emotional commitment, between customer management and and the employees’ and professors’ rational commitment, and between customer management and the employees’ and professors’ norm commitment in the Islamic Azad University of Izeh. Manuscript profile

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44 - The Role of Advanced Manufacturing Technolog on Productivity development in SMEs with Mediation of Total Quality Management and Information Technology
Ali Mollahosseini Morteza Maleki Minbash Razgah Mahdi Dehghani Soltani Habib Farajpur

Nowadays, rapid growth of technolog has affected different industriesin undeniable way. Considering the importance of TQM and IT in theindustry, different approaches have been presented to achieve theproductivity. So, using TQM and IT as mediator in small and mediumindu More

Nowadays, rapid growth of technolog has affected different industriesin undeniable way. Considering the importance of TQM and IT in theindustry, different approaches have been presented to achieve theproductivity. So, using TQM and IT as mediator in small and mediumindustries in Kerman city has been investigated. The statisticalpopulations were managers and employees in SMEs in Kerman, whichadded up to 1586 people. Using Morgan's table the sample size was 310people. The sampling method was random stratified sampling. To gatherthe data field and library method were used. The research method wasdescriptive correlational research. To analyze the data, correlation testand structural equations modeling and SPSS and LISREL soft wareswere used. The results showed Thet there was a significant effectbetween the advanced manufacturing technology and productivity in thementioned industries. While the advanced manufacturing technologythrough TQM mediator variables and the use of Information technologyhave more effect on productivity. Manuscript profile

Open Access Article

45 - The Effect of Comprehensive Quality Management on Green Productivity: The Case Study of Iran Casting Industries Company
Golamreza Hashem Zadeh Khotasgani Abu Turab Alirezaee Amirreza Mihanparast

The aim of this study was to evaluate the effect of comprehensive quality management on Green Productivity in Iran Casting Industries Company. A random sample of 115 employees from various executive and managerial sections was recruited 90 of who were selected to form t More

The aim of this study was to evaluate the effect of comprehensive quality management on Green Productivity in Iran Casting Industries Company. A random sample of 115 employees from various executive and managerial sections was recruited 90 of who were selected to form the research sample based on Cochran formula, Morgan and Krejcie Table. The research data were normally distributed and thus were analyzed using Structural Equation Modelling and parametric tests. Further analysis confirmed omposite reliability, internal consistency and credibility of the data, as well as diagnostic validity at the level of structures. The positive values in the index CV Com verified the suitable quality of the models. Ultimately, the GOF index of 0.207 was computed. According to literature, the three values of 0.1, 0.25 and 0.36 are interpreted as weak, medium and strong, respectively; hence, the GOF index of 0.207 indicated a moderate fit of the model. Based on the findings from this research, comprehensive quality management has direct and positive impact on Green Productiviey. Manuscript profile

Open Access Article

46 - Establishment of Workplace Organizing System, 5S , in Islamic Azad University-Ardabil Branch
Shahram Mirzaee Daryani Bahman Shareghi

Organizations at every stage of their life and affected by the competitive atmosphere of the existing environment know that they must make optimum use of resources. Workplace organizing system, 5s, is one of the approaches that make organizational productivity and excel More

Organizations at every stage of their life and affected by the competitive atmosphere of the existing environment know that they must make optimum use of resources. Workplace organizing system, 5s, is one of the approaches that make organizational productivity and excellence possible. The advantages and benefits of applying this system in the economic, cultural and social dimensions of the human system at micro ad macro levels indicate the important status of this new managerial design. The purpose of the present research is to investigate the establishment of 5s along with the necessary measures to pave the way for it. Managers and employees by understanding the conceptual points of 5s in reducing all kinds of wastage, improving the procedures, and optimizing the systems, have contributed with increasing interest to the establishment of the system. Analysis of the findings obtained from one-sample t-test of the researcher-made questionnaire indicated that both managers and employees have confirmed the establishment of 5s. Optimal use of resources, timely elimination of unnecessary materials, successful spotting of the root causes of pollutions, revision of the existing standards, increasing managers and employees’ commitment, improving people’s communication systems, placing importance to the identification of any kind of wastage with the aim of reducing its types have been the instances observed at Islamic Azad University, Ardabil Branch based on the establishment of 5s system.    Manuscript profile

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47 - A Comparative Evaluation of Relations among “QFD, TQM, 6, BPR, Process Management” and “Price Reduction, Volume Increase, and Production Quality” (Case study: White Cement Factory of Neyriz)
Seyed Masoud Seyedi Shapour Amin Shayan Jahromi Ebrahim Karami

In the sophisticated world of modern business and with regard to the limitedness of resources, knowing about the information of industrial management, though preliminary but fundamental, seems necessary for all. Production programming in most companies and organizations More

In the sophisticated world of modern business and with regard to the limitedness of resources, knowing about the information of industrial management, though preliminary but fundamental, seems necessary for all. Production programming in most companies and organizations still utilizes outdated methods that are not compatible with the technological developments and modern science of management. So managers are trying to use the methods which are devised and applied by researchers to improve their production service. One of the factors that can help the perpetuity of economical services is production process improvement issue, which has preoccupied the managers of the leading organizations. Therefore, in the present research, first the effective factors on improving productivity have been investigated by interviewing experts, and by testing the research hypothesis concerning the relation between success and prioritizing the processing factors effective on productivity through the use of Freedman test. Finally, through the use of statistical tests, the suggested model has been evaluated.   Manuscript profile

Open Access Article

48 - Investigating the Readiness of University Personnel to Implement and Establish a Comprehensive Quality and Productivity Management
Mohammad Pasban Saed Zanjani Leyla Fatehi khoshknab

In the third millennium, higher education is moving from a single-function and single-institution entity toward the multi-function and multi-dimensional one. Therefore, it is confronting new challenges. The best possible safeguard against these challenges is quality. Th More

In the third millennium, higher education is moving from a single-function and single-institution entity toward the multi-function and multi-dimensional one. Therefore, it is confronting new challenges. The best possible safeguard against these challenges is quality. Thus, total quality management (TQM), with its considerable results in industry and business, is now entering the higher education system. Educational and research quality is one of the concerns of higher education systems, and universities have always struggled to attain it. The constant promotion of higher education quality requires educational assessment. During the past two decades noticeable attempts have been made in many countries to enhance higher education quality and to attain the objectives of higher education systems. The main objective of the present research is to determine the rate of university chancellors’ readiness to establish comprehensive quality and productivity management. In this study, the six principles of commitment, customer orientation, realism, collaboration, training, and continuous improvement have been considered as the TQM principles. The statistical population consisted of all the personnel of Islamic Azad University, Zanjan Branch, from among whom 111people were selected as the research sample through the use of random sampling method. For data analysis, Spss software was used, and the data were analyzed both descriptively and inferentially. The results indicated that the readiness of the personnel of the university under study to establish total quality management is not at a desirable level. Manuscript profile

Open Access Article

49 - Analyzing the Approaches of Experts and Personnel Concerning the Components of Total Quality Management (TQM) in Order to Offer a Conceptual Frame for High Schools of Ahar in the Academic Year 2006-2007
sadegh malekiavarsin OmidAli Hossein zadeh

    This research was done with the title of examining the staff and experts’ view points about total quality management categories in order to represent a proper conceptual framework for high schools in Ahar in 2006-2007 (academic year).This subjec More

    This research was done with the title of examining the staff and experts’ view points about total quality management categories in order to represent a proper conceptual framework for high schools in Ahar in 2006-2007 (academic year).This subject was examined with a heterogeneous statistical population of three determined classes including professors, authorities and experts, and managers and assistant managers totaling 217 people and with a sample size of 140 people. This research employed field study (survey), and descriptive and inferential analysis including factor analysis tests and one-way variance analysis as well as SPSS,and a questionnaire including 42 questions with  reliability index and also with a validity confirmed by experts, and simple random sampling and stratified sampling method.     In the research the need was felt at a very high level (more than 80 percent) for the components of TQM, and on this base a proper conceptual framework has been drawn for TQM in high schools that includes five components regarding their significance: cooperation and participation, education, continuous improvement, customer orientation, and commitment.      Furthermore, there wasn’t any significant difference between the professors, managers and assistant managers’ viewpoints about the suggested conceptual framework, but there was a significant difference between the two mentioned groups’ viewpoints and authorities and experts’ views.The first two mentioned groups have estimated TQM for the optimal situations more than the latter group. Manuscript profile

Open Access Article

50 - The Impact of Organizational Culture and Strategic Management on the Implementation of Total Quality Management: A Comparative Study in Bank Mellat and Export Branches of Guilan Province
Amir Kazemi Narges Larijani

The present study was applied in terms of purpose and descriptive-survey in terms of data collection. The statistical population included the employees of Bank Mellat and Saderat branches and the number of samples was 384 through Morgan table. 192 samples were selected More

The present study was applied in terms of purpose and descriptive-survey in terms of data collection. The statistical population included the employees of Bank Mellat and Saderat branches and the number of samples was 384 through Morgan table. 192 samples were selected from Bank Mellat branches and 192 samples from Bank Saderat branches by random cluster sampling. The data collection tool was a questionnaire. Structural equation modeling with PLS software was used to analyze the data. The results showed that organizational culture has a positive and direct effect on total quality management. Strategic management has a positive and direct impact on total quality management. The results also showed that organizational culture has a positive and direct effect on strategic management.In addition, in a comparative study between the two banks, the results showed that the significance level of the test to compare the path coefficients between strategic management and total quality management, organizational culture and strategic management is less than 0.05, indicating a significant difference between the two Is a bank. According to the path coefficients, it is clear that the impact on both paths for Bank Mellat is stronger than Bank Saderat. However, the significant level for comparing the coefficients of organizational culture and total quality management is greater than 0.05, which indicates that there is no significant difference between the two banks. Manuscript profile

Open Access Article

51 - The Analysis of the Impact of Information Technology and Total Quality Management on Organizational Performance
Omid Baharestan Peyman Akbari Ali Shaemi Barzaki

The main purpose of this study was to analyze the impact of Information Technology and Total Quality Management on Organizational Performance. The statistical population included 368 employees of west regional electricity distribution company of Kermanshah province. 188 More

The main purpose of this study was to analyze the impact of Information Technology and Total Quality Management on Organizational Performance. The statistical population included 368 employees of west regional electricity distribution company of Kermanshah province. 188 subjects were selected through random sampling method and Cochran formula in 2012. This research was descriptive survey one and of a correlation type. Martinez-Lorente, et al, questionnaire of information technology, Shieh and Wu’s questionnaire of total quality management, and an organizational performance questionnaire made by the researchers were used to collect data. Content validity and reliability of the questionnaires showed that measurement tools enjoyed very good validity and reliability indexes. SPSS and LISREL softwares were used to analyze data. The results of linear and stepwise regression analysis at %95 showed that there were significant and positive relationship between information technology with total quality management and organizational performance, and total quality management with organizational performance. In addition, a structural equation model was used to test the conceptual model of the research and finding revealed that the model had goodness of fit. Manuscript profile

Open Access Article

52 - Simulation of Distribution and Source Determination for Groundwater Quality Pollutants (Case Study: Nobandegan Plain)
syed amir bijan elhamian gholamreza rakhshanderoo Amirhoseini Javid

Due to the population growth and their agricultural needs, access to water is considered a serious crisis. The objective of this paper is to simulate groundwater resources in Nobandegan plain, Fars, as a case study, to obtain the path and intensity of groundwater flow, More

Due to the population growth and their agricultural needs, access to water is considered a serious crisis. The objective of this paper is to simulate groundwater resources in Nobandegan plain, Fars, as a case study, to obtain the path and intensity of groundwater flow, and to determine the distribution and origin of groundwater quality pollutants using GMS software. First, groundwater flow hydraulics in the plain has been simulated, calibrated and validated. Then, having the intensity and direction of groundwater flow in the plain and its interaction with adjacent aquifers, the distribution of qualitative pollutants has been investigated and simulated. Finally, combining groundwater quality and quantity information, possible origin of pollutants in the plain has been investigated and determined. Maximum values for groundwater hardness and salinity in the plain were 1272 (mg / l.CaCO3) and 3178 (µ mho / cm), respectively, which are relatively high and indicate low groundwater quality in the plain. However, pollutant levels decreased in the central areas of the plain where the aquifer thickness increases and some dilution takes place. Groundwater quality is saline in terms of salinity and very hard in terms of hardness. Investigating land use over the plain shows that the possible origins of groundwater pollution are dense agricultural activities in the northern areas, and location of Nobandegan city and villages there. Pollutants concentration in central plain decreased, apparently due to the lack of any city, village, or agricultural activity, in addition to aquifer thickness increase there. Manuscript profile

Open Access Article

53 - The Impact of Sustainable Supply Chain Management on Organizational Effectiveness: The Mediating Role of Total Quality Management
Alireza Shishehbori OmidAli Shojaei

10.30495/msds.2022.1956518.1048

The purpose of this study was to investigate the mediating role of total quality management in the impact of supply chain management on organizational effectiveness in employees of Setareh Yazd Wire and Cable Company. This research was one of a series of correlation stu More

The purpose of this study was to investigate the mediating role of total quality management in the impact of supply chain management on organizational effectiveness in employees of Setareh Yazd Wire and Cable Company. This research was one of a series of correlation studies that were conducted with the modeling approach of structural equations of partial least squares. Due to the small statistical population, the counting method was used for research samples and all 90 employees of the company were selected as a statistical sample. The research measurement tools were the Sustainable Supply Chain Management Questionnaire by Lane et al. (2014), Spinval Integrated Quality Management Questionnaire (2015), and Organizational Effectiveness Questionnaire based on Parsons quadruple function model. Structural equation modeling with partial least squares approach was used to analyze the data. The results showed that supply chain management can directly affect the effectiveness and overall quality management of employees. The results of Sobel test (9/18) also confirmed the mediating role of total quality management. The result of the VAF test meant that the TQM variable could explain 0.42 of the effects of supply chain management on organizational effectiveness. According to this result, the managers of Setareh Yazd Wire and Cable Company are suggested to influence the overall quality management by creating strategies in supply chain management so that they can finally increase the organizational effectiveness of their employees.       Manuscript profile

Open Access Article

54 - A survey on Comparison Of Structural Constraints And Quality Management In Libraries of BuAli Sina University And Hamedan University Of Medical Sciences
Zohre Bahari Movafag Yadolah Hamidi Anahita Gitty

Purpose: This Study Aimed To Compare The Structural Barriers To Implementation Of Quality Management In Libraries Bu Ali Sina University, Hamedan University Of Medical Sciences. Methodology: The Research method was descriptive – analytical. The research populat More

Purpose: This Study Aimed To Compare The Structural Barriers To Implementation Of Quality Management In Libraries Bu Ali Sina University, Hamedan University Of Medical Sciences. Methodology: The Research method was descriptive – analytical. The research population were Managers And Staff In Libraries of Hamedan Mediacal University And Bou Ali Sina. A questionnaire was used  to collect data that was consisting of 29 questions (10 questions official, 9 questions and 10 questions focusing on complexity). After completing the questionnaire, collected data were analyzed using statistical software Spss. The analysis is based on statistical hypothesis testing comparing K 2a And the following statistics were performed. Findings: Recognition of the University Of Bu-Ali Sina was 47.3 and 52.7 complexity In  Medical University was 46.4 And 53.6 In  Bou-Ali Sina University, focus In Medical University was 46.3 and 53.7 In  Bou-Ali Sina University, In Medical University recognizes mean was 2.84 And Sd 60. complexity with mean was 2.35 and Sd 47. the mean concentrations Of 2.89 And Sd 70.Bu Ali Sina University recognized with mean 3 And Sd 48., complexity with mean 2.029,  and Sd 49, concentration with mean 2.35 aAnd Sd 98. Conclusion: The data analyzed in this study, total quality management at medical university of structural barriers minimum 2.47 and the greatest barrier in Bu Ali Sina  Rate Was 2.71.The amount of obstacles is less. The environment suitable for quality management. Therefore, Hamedan University of Medical Sciences Is eligible for quality management. Manuscript profile

Open Access Article

55 - Total Quality Management (TQM) in Shahid Beheshti University libraries: Offering a model
mehrdokht Vazirpour keshmiri shokouh Tafreshi nasrin yousefi

The aim of this survey is to present the best model for implementation of TQM and evaluate infrastructures of libraries at Shahid Beheshti University using ISO 9000 model and finally introducing the best solution with considering of existing infrastructures. The defined More

The aim of this survey is to present the best model for implementation of TQM and evaluate infrastructures of libraries at Shahid Beheshti University using ISO 9000 model and finally introducing the best solution with considering of existing infrastructures. The defined population was the employees and managers of all Shahid Beheshti University libraries (57 subjects). Our tool for collecting information was a questionnaire which consists of 8 parts that was designed according to ISO standard. All collected data have been analyzed using SPSS software. The Findings demonstrate that with existing situation, it is not possible to use TQM at libraries and the score of libraries was below 50% at 8 principles of ISO 9000 of TQM. The observance percentage at 8 principles of ISO 9000 for the following items at libraries of Shahid Beheshti University is as follows: Focus user: 45.6%; Leadership: 38.4%; Involvement of people: 27.2%; Process approach: 46.7%; System approach: 36.5%; Continual improvement: 29.8 %; Factual approach for the decision making: 34.3%; and Mutual benefit in the relationship with supplier: 40.9 %. According to the results, the score of libraries was below 50% at 8 principles. The highest score attributed to “Process approach” with 46.7% and the lowest was “Involvement of people” with just 27.2%. Also, a meaningful difference in items 1, 5, 7 as well as between (1, 3), (1, 6), (2, 3), (3, 4), (3, 8), (4, 6) have been observed. Therefore, with existing situation there is not any possibility to use TQM at Shahid Beheshti University libraries. Furthermore, before using any schedule to implement the TQM, we should modify the infrastructures and fulfill the existing problems so that the basis will be ready to use TQM as a good and effective approach at Shahid Beheshti University libraries management. Finally, some guidelines and suggestions have been offered for the present situation and future.   Manuscript profile

Open Access Article

56 - Presenting a Model of Contingent Factors Influencing Quality Management Development in Sport Organizations (Case Study of FARS)
روح اله مصلی نژاد مسعود نادریان جهرمی محمد صادق افروزه حسین دست برحق

 Abstractthe purpose of this study is to present a model of contingent factors affecting the development of quality management in sport organizations (studied by Fars Province Youth and Sport Directorate General). In terms of purpose, the present study was Applied More

 Abstractthe purpose of this study is to present a model of contingent factors affecting the development of quality management in sport organizations (studied by Fars Province Youth and Sport Directorate General). In terms of purpose, the present study was Applied in terms of data collection was mixed (qualitative-quantitative). The tools used in this study were formulated after conducting interviews and reaching theoretical saturation which included 63 items in the form of 22 minor components (3 items each) and two general components (intra-organizational and extracurricular factors). Use elasticity and skewness indices to evaluate the distribution of data (natural or abnormal) and to investigate and answer research questions and to draw up a measurement model and structural model using SPSS version 24, Smart PLS version 2.0 and Max QDA Pro software were used. The results of this study showed that intra-organizational factors (organization size, type of activities, organizational structure, organization strategies (strategies), organization financial resources, disciplinary decisions (rules), managers' political behaviors, technology use in organization, relationships Organizational (Existing Staff Relations), Organizational Commitment, Staff Working Conditions, the Nature of Employee Tasks, Employee Performance Evaluation) and External Organizational Factors (Environmental Complexity, Environmental Uncertainty, Type of Organization Interaction with Society, International Law (in the Field of Sports)), International sports institutions, macro-government policy, budgetary status, how officials deal with Organization and Performance Evaluation by Upstream Institutions) Influences the Development of Quality Management in Sport Organizations (Studied by Fars Province Youth and Sport Directorate General). Manuscript profile

Open Access Article

57 - Forecast the Organizational Productivity of the Sport Associations through Total Quality Management (TQM)
Mahdi Barani Mahdi Talebpour Mohammad Keshtidar

AbstracThe purpose of this study was to predict the Productivity of Khorasan Razavi athletic boards through comprehensive quality management and to present a strategy for increasing productivity in Khorasan Razavi sport associations. This research is a descriptive, anal More

AbstracThe purpose of this study was to predict the Productivity of Khorasan Razavi athletic boards through comprehensive quality management and to present a strategy for increasing productivity in Khorasan Razavi sport associations. This research is a descriptive, analytical and applied study. The sampling method was the whole population. The statistical population consisted of all staff, chiefs and managers of Khorasan Razavi province. (Rahimi, 2017) and Organizational Productivity Scale Questionnaire (Sharifi, 2011) were used and the reliability of these questionnaires was confirmed by Cronbach's alpha as 0.88 and 0.88, respectively. The Watson Camera Regression and Statistics test showed that comprehensive quality management is able to predict productivity, meaning that 10% of productivity changes related to support and leadership of top management of organization, 9% of productivity changes related to program Strategic planning and 10% of productivity changes are related to staff identification and training. Considering the results of the research and the changes in productivity using comprehensive quality management, sports organizations, especially the sports boards under study, should pay particular attention to implementing and continuing to use comprehensive quality management. Since the establishment of a comprehensive quality management system in the past decades, it has been considered as an effective way to implement inclusive quality, increase productivity, effectiveness and sustainable development of sport organizations and institutions. Manuscript profile

Open Access Article

58 - The Effect of Total Quality Management(TQM)on performance:the Mediation of Market Orientation
آذر Kafashpur Ahmad Zendehdel رزیتا KHajei

Regarding the growing attention to the role of quality in organizations different approaches have been presented.Total quality management (TQM)is a management system that the organizations may apply to control their goods and services as well as the sale process to pres More

Regarding the growing attention to the role of quality in organizations different approaches have been presented.Total quality management (TQM)is a management system that the organizations may apply to control their goods and services as well as the sale process to present them.the effects of this system on performance have been examined several times and led to valid results.Hence,to improve the organizational performance that can be the result of TQM.just imagine an inefficient but complicated orhanization.this research intends to add a systematic view to quality control by examining the intermediating role of market orientation (MO)and recognize the joint effects of this two managerial approaches on organizations,performance.In other words,the current research seeks to examine the effects of TQM on performance(service quality) through the intermediation of MO.To do so,the data were collected using a self-administered questionnaire that included 37 questions.The reliability of the questionnaire for pre-type was 0.83% and in general estimated as 0.91%.The final results revealed that MO cannot play the intermediating role in TQM affecting on performance. Manuscript profile

Open Access Article

59 - The Impact of Supply Chain Quality Management Operations and Capabilities on Operational Performance and Innovation Mediated by Environmental Performance
mehrnaz bahramzad Mostafa Moballeghi

Whereas the first goal of supply chain is creating satisfaction for the needs of customers in the supply process as well as generating profit for the supply chain themselves; And also, we know the supply chain is an important and vital part of a company’s survival More

Whereas the first goal of supply chain is creating satisfaction for the needs of customers in the supply process as well as generating profit for the supply chain themselves; And also, we know the supply chain is an important and vital part of a company’s survival and can operate the same in similar companies. So, companies share the same units in the supply chain and as a result, as have mentioned, they reduce their costs and increase customer satisfaction. Supply chain quality management indicators are involved in various factors, including operational performance and innovation, and various studies have been conducted to prove the way and their impact. Each of these components can be affected by other factors and be strengthened or weakened, the way it has not been studied so far. In this article, an attempt has been made to impact of supply chain quality management operations and innovation mediated by environmental performance. Finally, the question of how environmental performance is effective on operational performance and innovation is answered. Manuscript profile

Open Access Article

60 - Investigating the impact of product quality management and customer orientation on organizational performance in the food industry
Mehrdad Ghiassi Seyedeh Masoumeh Ghamkhari Mohsen Sharbatiyan Hamid Pourbaba

The food industry is one of the most significant industries in the world, and it has a unique role in the global economy. This study examines the impact of customer orientation and product quality management on an organization's performance, considering the significance More

The food industry is one of the most significant industries in the world, and it has a unique role in the global economy. This study examines the impact of customer orientation and product quality management on an organization's performance, considering the significance of customer satisfaction as a mediator. In terms of its intended use, the present research is deemed appropriate. This study's subject is correlational, descriptive, and based on the structural equation model. The statistical population of this study consists of all consumers of Razavi food industry products who are now considered consumers of this brand or who have previously used these products. This study's data-gathering instrument was a standardized questionnaire derived from the relevant literature. In this study, the normality of the data was determined using the Kolmogorov-Smirnov test in SPSS, and it was afterward analyzed using the second-generation techniques in Smart PLS. The results indicate that customer orientation accounts for 30% and 49% of changes in customer satisfaction and organizational performance variables, respectively; Product quality management accounts for 25% and 18% of changes in customer satisfaction and organizational performance variables, respectively; and customer satisfaction accounts for 21% of changes in organizational performance variables. Manuscript profile

Open Access Article

61 - The Relationship Between JIT-Based Quality Management and Financial Performance in Car Company Listed on the Stock Exchange
aysan seyfi hossein Boudaghi Khajeh Nobar

Nowadays, the quality management systems are important in the management of companies and organizations. Purpose of these systems is to increase profitability, survival of the organization and customer's satisfaction, along with steady decline of real costs. The impleme More

Nowadays, the quality management systems are important in the management of companies and organizations. Purpose of these systems is to increase profitability, survival of the organization and customer's satisfaction, along with steady decline of real costs. The implementation of these strategies can help organization to move from traditional form and led to dynamic and flexible structure. Thus many organizations cost a lot to achieve the benefits of establishment these systems. But in some cases, due to lack of correct understanding of the systems and particular conditions of the organization, implementation of these strategies leads to failure. The purpose of this paper is to examine the relationship between JIT-based quality management and financial performance of organizations. To do so, car companies listed on the stock exchange during the years 1389-1385 selected and their financial information examined. The results indicated that between JIT-based quality management and return on equity, there is a significant relationship at the 99% confidence level while, there is no any significant relationship between JIT-based quality management and return on assets.  Manuscript profile

Open Access Article

62 - A Study on The Effect of Strategic Thinking on Total Quality Management and Customer Satisfaction in the Banking System
zahra mohammadiani Mahmoud Reza Esmaeili Hojjat Vahdati

Nowadays, customer satisfaction lead organizations toward new opportunities effort to achieve customer satisfaction has a key role in leading organizations in various industries around the world, furthermore ignoring such a variable in any organization would definitely More

Nowadays, customer satisfaction lead organizations toward new opportunities effort to achieve customer satisfaction has a key role in leading organizations in various industries around the world, furthermore ignoring such a variable in any organization would definitely lead to difficulty competition at the national and international levels. Moreover achieveing customer satisfaction is possible by utilizing strategic thinking (understanding current conditions and taking advantage of opportunities) and total quality management(systematic structure based on continuous improvement of internal activitie The purpose of this study was to investigate the effect of strategic thinking on comprehensive quality management. The hypotheses and the conceptual model of research are presented based on theoretical foundations of the research. The l study population consisted of directors of public banks and a questionnaire was used to collect data. The study is descriptive-survey, furtermore in terms of purpose is applied-developmental research. Structural equation modeling technique was used to analyze data using Smart PLS software. Results show that strategic thinking has a positive and significant impact on customer satisfaction both directly (coefficient path 0.520) and indirectly (c.p 0.319) through total quality management. Also strategic thinking has positive and significant impact (c.p 0.711) on total quality management and total quality management (c.p 0.448) on customer. Manuscript profile

Open Access Article

63 - The relationship between total quality management (TQM) with efficacy and empowerment as viewed by Directors of Educational groups
Mehdi Mohammadi Siros Hadadnia

Abstract The purpose of this study was to investigate the relationship between total quality management (TQM) is the efficacy and empowerment. The study method is descriptive (surveying). The population consists of all directors of educational groups of the branches of More

Abstract The purpose of this study was to investigate the relationship between total quality management (TQM) is the efficacy and empowerment. The study method is descriptive (surveying). The population consists of all directors of educational groups of the branches of the Islamic Azad University – First Region, with a number of 315, in the year 2014-15, 118 of whom were selected as the sample, using a simple random sampling method. For data analysis was used statistical methods, Pearson correlation coefficient, simple regression and multiple and path analysis. The results showed that: there was a significant correlation between positive and empowering aspects of TQM effectiveness, There is a positive relationship between total quality management, effectiveness and empowerment, There is a positive relationship between the sense of competence, sense of independence, a sense of confidence, empowerment and quality management, There is a positive relationship between the sense of competence, sense of independence, a sense of confidence, empowerment and quality management. Manuscript profile

Open Access Article

64 - Evaluation of Student''''s Satisfaction in Islamic Azad University of Sanandaj Using Customer Results Indicator of European Foundation Model of Quality Management
Rafigh Hassani Mehdi Feizi

Abstract: This study investigated student''s satisfaction of educational services in IslamicAzad University of Sanandaj. Method of this research is descriptive- survey. The statistical community includes 11741 students of IslamicAzad University of Sanandaj Using Stratif More

Abstract: This study investigated student''s satisfaction of educational services in IslamicAzad University of Sanandaj. Method of this research is descriptive- survey. The statistical community includes 11741 students of IslamicAzad University of Sanandaj Using Stratified random sampling based on the Cochran''s formula, 508 were selected as sample. Customer satisfaction questionnaire was administered to the students. After gathering and analysis of data, it was found that most of students are not content about educational services offered, after-graduation services, public conception of the Department, loyalty to the university and extracurricular activities and there isn''t a significant difference between different departments of Islamic Azad University of Sanandaj in terms of customer satisfaction. The average satisfaction was higher in boys than girls and there is a significant difference about the satisfaction of educational services among students'' attitudes in the second, third, and fourth years of schooling. Finally, dissatisfaction indicators in sequence are extracurricular activities, offering of educational services offered, after-graduation services, public conception of the department, and loyalty to the university. Manuscript profile

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