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Manuscript ID : 543872 Visit : 155 Page: 63 - 80

Article Type: Original Research

The impact of supply chain quality management on organizational performance with respect to the role of mediator variables of quality management and supply chain management

Subject Areas : Industrial Management

Amin Pashaei Houlaso 1 , Abbas Rad 2

1 - PhD student of Industrial Management, Islamic Azad University, Tehran South Branch, Faculty of Management, Tehran, Iran
2 - Department of Industrial Management, Beheshti University, Faculty of Management, Tehran, Iran

Received: 2018-04-06 Accepted : 2018-08-23 Published : 2018-10-23

Keywords:

Abstract :

In recent years, researchers have introduced and developed a concept called "Supply Chain Quality Management", which is described as the last step in moving to "Total Quality Management" and is defined as a systemic approach to improve the performance of organizations that has created opportunities created by low-level communication with suppliers and customers in the organization. The present paper aims to determine the impact of supply chain quality management on organizational performance by considering the role of the intermediary of quality management and supply chain management in the field of writing and attempts to test five hypotheses. This study was conducted using the descriptive-survey method and its statistical population was selected purposefully. A researcher-made questionnaire consisting of 27 questions was used to collect data. 150 people responded to their questions and its reliability was calculated by SPSS software, 0.990, and because the data were normal, they were analyzed using a confirmatory factor analysis using LISREL software is used. The main results of the research are as follows: 92% of land space variable affects quality management and 90% affects supply chain management. Quality management 83% affects supply chain quality and supply chain management, and 90% affects the quality of the supply chain. Supply chain quality has a 98% impact on organizational performance.

References:


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_||_

  1. Agus, A. (2011). Supply chain management, production quality and business performance, International Conference on Sociality and Economics Development IPEDR, 10 (4): 98-112.
    2.
  2. Al-Dhaafri, H & Al-Swidi, S. (2016). The impact of Total Quality Management and entrepreneurial orientation on organizational performance. International Journal of Quality & Reliability Management, 33 (6): 120-142.
    3.
  3. Chandran, V. & et al. (2016). Supply chain practices and performance: the indirect effects of supply chain integration. Benchmarking: An International Journal,  23 (6): 25-39.
    4.
  4. Churchill, G. (1979). A paradigm for developing better measure of marketing constructs, Journal of Marketing Research, 16 (3): 101-123.
    5.
  5. Cristina Fernandes, A. & et al. (2017). Supply chain management and quality management integration: A conceptual model proposal, International Journal of Quality & Reliability Management, 34 (1): 53-67.
    6.
  6. Dellana, S.A. & Kros, J.F. (2014). An exploration of quality management practices, perceptions and program maturity in the supply chain. International Journal of Operations and Production Management, 34 (6): 786-806.
    7.
  7. Demirbag, M. & Tatoglu, E. & Tekinkus, M. & Zaim, S. (2006). ‘An analysis of the relationship between TQM implementation and organizational performance Evidence from Turkish SMEs’, Journal of Manufacturing Technology Management, 17 (6): 829-847.
    8.
  8. Flynn, B.B. & Flynn, E.J. (2005). Synergies between supply chain management and quality management: emerging implications. International Journal of Production Research, 43 (16): 21-36.
    9.
  9. Foster, S. (2008). Towards an understanding of supply chain quality management. Journal of Operations Management, 26 (4): 7-461.
    10.
  10. Hendricks, K.B. & Singhal, V.R. (2008). The effect of supply chain disruptions on shareholder value. Total Quality Management, 19 (7): 91-777.
    11.
  11. Gremyr, I. & et al. (2014). Understanding new service development and service innovation through innovation modes. Journal of Business & Industrial Marketing, 29 (2): 123-131.
    12.
  12. Huo, B. & Zao, X. & Lai, F. (2014). Supply chain quality integration: antecedents and consequences. IEEE Transactions on Engineering Management, 60 (1): 38-51.
    13.
  13. Janvier-James, A.M. (2012). A new introduction to supply chains and supply chain management: definitions and theories perspective. International Business Research, 5 (1): 194-207.
    14.
  14. Kanda, A. & Deshmukh, S.G. (2008). Supply chain co-ordination: Perspectives, empirical studies and research directions. International Journal of Production Economics, 115 (2): 316–335.
    15.
  15. Kannan, V.R. & Tan, K.C. (2005). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33 (2): 153-162.
    16.
  16. Kaynak, H. & Hartley, J.L. (2008). A replication and extension of quality management into the supply chain. Journal of Operations Management, 26 (4): 468-489.
    17.
  17. Khan, M. (2014). Impact of total quality management on performance of project management firms: a case on construction firms of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 5 (9): 206-213.
    18.
  18. Kuei, C. & Madu, C.N. & Lin, C. (2011). Developing global supply chain quality management systems. International Journal of Production Research, 49 (15): 4457-4481.
    19.
  19. Kuei, C. & Madu, C. & Lin, C. (2008). Implementing supply chain quality management. Total Quality Management, 19 (11): 1127-1141.
    20.
  20. Kuei, C. & Madu, C. & Lin, C. (2001). The relationship between supply chain quality management practices and organizational performance. International Journal of Quality & Reliability Management, 18 (6): 864-872.
    21.
  21. Lai, K. & Cheng, T. & Yeung, A (2005). Relationship stability and supplier commitment to quality. International Journal of Production Economics, 96 (3): 397-410.
    22.
  22. Lin, C. &  Kuei, C. Chai, K .(2013). Identifying critical enablers and pathways to high performance supply chain quality management, International Journal of Operations & Production Management, 33 (3): 347-370.
    23.
  23. Lin, C. & et al. (2005).A structural equation model of supply chain quality management and organizational performance. International Journal of Production Economics, 96 (3): 355-3365.
    24.
  24. Li, D. (2011). Information architecture for supply chain quality management, International Journal of Production Research, 49 (1): 183-198.
    25.
  25. Li, L. (2007). Supply chain management: concepts, techniques and practices. New York: World Scientific.
    26.
  26. Li, S. (2005). Development and validation of a measurement instrument for studying supply chain management practices. Journal of Operations Management, 23 (11): 618-641.
    27.
  27. Li, S. & et al. (2006).The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34 (2): 107-124.
    28.
  28. Lifang, Wu. & et al. (2016).Smart supply chain management: a review and implications for future research. International Journal of Logistics Management, 27 (2): 1-32.
    29.
  29. Lo, V. & Yeung, A & Yeung, A. (2007). How supply quality management improves an organization’s quality performance: a study of Chinese manufacturing firms. International Journal of Production Research, 45 (10): 2219-2243.
    30.
  30. Mahdiraji, H.A. & Arabzadeh, M. & Ghaffari, R. (2012). Supply chain quality management. Management Science Letters, 2 (7): 2463-2472.
    31.
  31. Malhotra, A. & Gosain, and S. & Elsawy, O.A. (2005). Absorptive capacity configurations in supply chains: gearing for partner-enabled market knowledge creation. MIS Quarterly, 29 (1): 87-145.
    32.
  32. Mentzer, J.T. & et al. (2001).Defining supply chain management. Journal of Business Logistics, 22 (2): 1-25.
    33.
  33. Miyagawa, M. & Yoshida, K. (2016). TQM practices of Japanese-owned manufacturers in the USA and China. International Journal of Quality & Reliability Management, 27 (7): 736-755.
    34.
  34. Narasimhan, R. & Kim, S.W. (2002). Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms. Journal of Operations Management, 20 (3): 303-323.
    35.
  35. Park, S. & Hartley, J.L. & Wilson, D. (2001). Quality management practices and their relationship to buyer’s supplier ratings: a study in the Korean automotive industry. Journal of Operations Management, 19 (4): 695-712.
    36.
  36. Oakland, J. (1993). Total Quality Management, Butterworth-Heinemann, Oxford.
    37.
  37. Parast, M. (2013).Supply chain quality management. International Journal of Quality & Reliability Management, 30 (5): 511 – 529.
    38.
  38. Prajogo, D. & Chowdhury, M. & Yeung, A. C. L. & Cheng, T. C. E. (2012). The relationship between supplier management and firm's operational performance: A multi-dimensional perspective. International Journal of Production Economics, 123-130.
    39.
  39. Quang, H & et al. (2016). "An extensive structural model of supply chain quality management and firm performance. International Journal of Quality & Reliability Management, 33 (4): 1-22.
    40.
  40. Ramos, J.C. & Asan, S.S. & Majetic, J. (2007).Benefits of applying management techniques to support supply chain management. International Logistic and Supply Chain Congress, Istanbul, November 8-9.
    41.
  41. Reed, R. Lemark, D.J. & Mero, N.P. (2000). Total quality management and sustainable competitive advantage. Journal of Quality management, 5 (1): 5-26.
    42.
  42. Robinson, C.J. & Malhotra, M.K. (2005). Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics, 96 (3): 315-337.
    43.
  43. Roth, A.V. & et al. (2008).Unraveling the food supply chain: strategic insights from China and the 2007 recalls. Journal of Supply Chain Management, 44 (1): 22-39.
    44.
  44. Rungtusanatham, M. & et al. (2003).Supply-chain linkages and operational performance: a resource-based-view perspective. International Journal of Operations & Production Management, 23 (9): 1084-1099.
    45.
  45. Salhieh, L & Abu-Doleh, J. (2015). "The relationship between total quality management practices and their effects on bank’s technical efficiency. International Journal of Commerce and Management, 25(2): 12-28.
    46.
  46. Shin, H. & Collier, D.A. & Wilson, D.D. (2000). Supply management orientation and supplier/buyer performance. Journal of Operations Management, 18 (3): 317-333.
    47.
  47. Sila, I. & Ebrahimpour, M. & Birkholz, C. (2006). Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11 (6): 491-502.
    48.
  48. Simchi-Levi, & D. Kaminsky, P. & Simchi-Levi, E. (2000). Designing and Managing the Supply Chain: Concepts, Strategies and Case Studies, McGraw-Hill, New York, NY.
    49.
  49. Sroufe, R. & Curkovic, S. (2008). An examination of ISO 9000:2000 and supply chain quality assurance. Journal of Operations Management, 26 (4): 503-520.
    50.
  50. Susan, M. (2010). The Handbook of Technology Management: Supply Chain Management, Marketing and Advertising, and Global Management (Hossein Bidgoil. ed.), Vol. 2 (1st ed. ). Hoboken, New Jersey: John Wiley & Sons, Inc.
    51.
  51. Talib, F. & Rahman, Z. & Qureshi, M.N. (2010). Integrating total quality management and supply chain management: similarities and benefits. The IUP Journal of Supply Chain Management, 5 (4): 26-44.
    52.
  52. Talib, F. & Rahman, Z. & Qureshi, M.N. (2011). A study of total quality management and supply chain management practices. International Journal of Productivity Management, 60 (3): 268-288.
    53.
  53. Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29 (7): 414-424.
    54.
  54. Terziovski, M. & Hermel, P. (2011). The role of quality management practice in the performance of integrated supply chains: a multiple cross-case analysis. Quality Management Journal, 18 (2): 10-25.
    55.
  55. Verkatraman, N. (1989). Strategic orientation if business enterprises: the construct, dimensionality and measurement, Management Science, 35 (4): 612-633.
    56.
  56. Wailgum, T. (2007). Supply chain management definition and solutions [online]. Available from: http://www.cio.com/article/40940/Supply_Chain_Management_Definition_and_Solutions [Accessed 20 April 2010].
    57.
  57. Wang, F. & Du, T.C. & Li, E.Y. (2004). Applying six-sigma to supplier development. Total quality Management, 15 (9): 1217-1229.
    58.
  58. Wong, C.W.Y. & et al. (2012). Value of information integration to supply chain management: Roles of internal and external contingencies. Journal of Management Information Systems, 28 (3): 161-191.
    59.
  59. Yang, J. & et al. (2009).The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement. International Journal of Production Economics, 120 (1): 243-251.
    60.
  60. Yeung. A.C.L. (2008). Strategic supply management, quality initiatives, and organizational performance. Journal of Operations Management, 26 (4): 490-502.
    61.
  61. Yeung, A.C.L. & et al. (2006). An operational and institutional perspective on total quality management. Production and Operations Management, 15 (1): 156-170.
    62.
  62. Yusuf,Y. &  et all. (2013). A study of the diffusion of agility and cluster competitiveness in the oil and gas supply chains, International Journal of Production Economics, In Press, http://dx.doi.org/10.1016/j.ijpe.2012.10.009.
    63.
  63. Zeng, J. & Matsui, Y. (2013).Supply chain quality management practices and performance: an empirical study. Operation Management Research, 6 (2): 19-31.
    64.
  64. Zeng, J. & Matsui, Y. (2014).The impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162 (12): 216-226.
    65.
  65. Zhang, C. & Wang, W.Y.C. (2015). A comprehensive model for supply chain integration. Benchmarking: An International Journal, 22 (6): 1141 – 1157.
    66.
  66. Zu, X. & Kaynak, H. (2012). An agency theory perspective on supply chain quality management, International Journal of Operations & Production Management, 32 (4): 423-446.
    67.

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