تاثیر مدیریت کیفیت زنجیره تأمین بر عملکرد سازمانی با در نظر گرفتن نقش متغیرهای میانجی مدیریت کیفیت و مدیریت زنجیره تأمین
الموضوعات :Amin Pashaei Houlaso 1 , Abbas Rad 2
1 - PhD student of Industrial Management, Islamic Azad University, Tehran South Branch, Faculty of Management, Tehran, Iran
2 - Department of Industrial Management, Beheshti University, Faculty of Management, Tehran, Iran
الکلمات المفتاحية: supply chain management, مدیریت کیفیت, عملکرد سازمانی, مدیریت زنجیره تامین, Organizational Performance, Quality Management, مدیریت کیفیت زنجیره تامین,
ملخص المقالة :
پژوهشگران در سال‌های اخیر مفهومی را با عنوان مدیریت کیفیت زنجیره تامین معرفی و توسعه داده‌اند و از آن به‌عنوان آخرین مرحله در حرکت به سوی مدیریت کیفیت فراگیر نام می‌برند و به‌عنوان یک رویکرد سیستمی برای بهبود عملکرد سازمان‌ها تعریف می‌شود که فرصت‌های ایجاد شده به‌وسیلۀ ارتباطات پایین‌دست و بالادست با تامین‌کنندگان و مشتریان را در سازمان جاری می‌سازد. مقاله حاضر با هدف تعیین تاثیر مدیریت کیفیت زنجیره تامین بر عملکرد سازمانی با در نظر گرفتن نقش متغیرهای میانجی مدیریت کیفیت و مدیریت زنجیره تامین به رشته تحریر درآمده است و تلاش می‌کند پنج فرضیه را به آزمون بگذارد. این پژوهش با روش توصیفی- پیمایشی صورت گرفته و جامعۀ آماری آن به صورت هدفمند انتخاب شده است. برای جمع‌آوری اطلاعات از یک پرسشنامۀ محقق‌ساخته متشکل از 27 سوال استفاده شد که 150 نفر به سوالات آن پاسخ دهند و پایایی آن نیز توسط نرم‌افزار SPSS، 990/0 محاسبه و از آنجائی‌که داده‌ها نرمال بودند، برای تجزیه‌و‌تحلیل آن‌ها از تحلیل عاملی تائیدی با استفاده از نرم‌افزار LISREL بهره‌جویی شده است. عمده‌ترین نتایج پژوهش به این قرار است: متغیر زمینه‌ای 92% بر مدیریت کیفیت و 90% بر مدیریت زنجیره تامین تاثیرگذار است. مدیریت کیفیت 83% بر کیفیت زنجیره تامین و مدیریت زنجیره تامین نیز 90% بر کیفیت زنجیره تامین تاثیرگذار است. کیفیت زنجیره تامین نیز 98% بر عملکرد سازمانی تاثیرگذار است.
المصادر:
Agus, A. (2011). Supply chain management, production quality and business performance, International Conference on Sociality and Economics Development IPEDR, 10 (4): 98-112.
Al-Dhaafri, H & Al-Swidi, S. (2016). The impact of Total Quality Management and entrepreneurial orientation on organizational performance. International Journal of Quality & Reliability Management, 33 (6): 120-142.
Chandran, V. & et al. (2016). Supply chain practices and performance: the indirect effects of supply chain integration. Benchmarking: An International Journal, 23 (6): 25-39.
Churchill, G. (1979). A paradigm for developing better measure of marketing constructs, Journal of Marketing Research, 16 (3): 101-123.
Cristina Fernandes, A. & et al. (2017). Supply chain management and quality management integration: A conceptual model proposal, International Journal of Quality & Reliability Management, 34 (1): 53-67.
Dellana, S.A. & Kros, J.F. (2014). An exploration of quality management practices, perceptions and program maturity in the supply chain. International Journal of Operations and Production Management, 34 (6): 786-806.
Demirbag, M. & Tatoglu, E. & Tekinkus, M. & Zaim, S. (2006). ‘An analysis of the relationship between TQM implementation and organizational performance Evidence from Turkish SMEs’, Journal of Manufacturing Technology Management, 17 (6): 829-847.
Flynn, B.B. & Flynn, E.J. (2005). Synergies between supply chain management and quality management: emerging implications. International Journal of Production Research, 43 (16): 21-36.
Foster, S. (2008). Towards an understanding of supply chain quality management. Journal of Operations Management, 26 (4): 7-461.
Hendricks, K.B. & Singhal, V.R. (2008). The effect of supply chain disruptions on shareholder value. Total Quality Management, 19 (7): 91-777.
Gremyr, I. & et al. (2014). Understanding new service development and service innovation through innovation modes. Journal of Business & Industrial Marketing, 29 (2): 123-131.
Huo, B. & Zao, X. & Lai, F. (2014). Supply chain quality integration: antecedents and consequences. IEEE Transactions on Engineering Management, 60 (1): 38-51.
Janvier-James, A.M. (2012). A new introduction to supply chains and supply chain management: definitions and theories perspective. International Business Research, 5 (1): 194-207.
Kanda, A. & Deshmukh, S.G. (2008). Supply chain co-ordination: Perspectives, empirical studies and research directions. International Journal of Production Economics, 115 (2): 316–335.
Kannan, V.R. & Tan, K.C. (2005). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33 (2): 153-162.
Kaynak, H. & Hartley, J.L. (2008). A replication and extension of quality management into the supply chain. Journal of Operations Management, 26 (4): 468-489.
Khan, M. (2014). Impact of total quality management on performance of project management firms: a case on construction firms of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 5 (9): 206-213.
Kuei, C. & Madu, C.N. & Lin, C. (2011). Developing global supply chain quality management systems. International Journal of Production Research, 49 (15): 4457-4481.
Kuei, C. & Madu, C. & Lin, C. (2008). Implementing supply chain quality management. Total Quality Management, 19 (11): 1127-1141.
Kuei, C. & Madu, C. & Lin, C. (2001). The relationship between supply chain quality management practices and organizational performance. International Journal of Quality & Reliability Management, 18 (6): 864-872.
Lai, K. & Cheng, T. & Yeung, A (2005). Relationship stability and supplier commitment to quality. International Journal of Production Economics, 96 (3): 397-410.
Lin, C. & Kuei, C. Chai, K .(2013). Identifying critical enablers and pathways to high performance supply chain quality management, International Journal of Operations & Production Management, 33 (3): 347-370.
Lin, C. & et al. (2005).A structural equation model of supply chain quality management and organizational performance. International Journal of Production Economics, 96 (3): 355-3365.
Li, D. (2011). Information architecture for supply chain quality management, International Journal of Production Research, 49 (1): 183-198.
Li, L. (2007). Supply chain management: concepts, techniques and practices. New York: World Scientific.
Li, S. (2005). Development and validation of a measurement instrument for studying supply chain management practices. Journal of Operations Management, 23 (11): 618-641.
Li, S. & et al. (2006).The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34 (2): 107-124.
Lifang, Wu. & et al. (2016).Smart supply chain management: a review and implications for future research. International Journal of Logistics Management, 27 (2): 1-32.
Lo, V. & Yeung, A & Yeung, A. (2007). How supply quality management improves an organization’s quality performance: a study of Chinese manufacturing firms. International Journal of Production Research, 45 (10): 2219-2243.
Mahdiraji, H.A. & Arabzadeh, M. & Ghaffari, R. (2012). Supply chain quality management. Management Science Letters, 2 (7): 2463-2472.
Malhotra, A. & Gosain, and S. & Elsawy, O.A. (2005). Absorptive capacity configurations in supply chains: gearing for partner-enabled market knowledge creation. MIS Quarterly, 29 (1): 87-145.
Mentzer, J.T. & et al. (2001).Defining supply chain management. Journal of Business Logistics, 22 (2): 1-25.
Miyagawa, M. & Yoshida, K. (2016). TQM practices of Japanese-owned manufacturers in the USA and China. International Journal of Quality & Reliability Management, 27 (7): 736-755.
Narasimhan, R. & Kim, S.W. (2002). Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms. Journal of Operations Management, 20 (3): 303-323.
Park, S. & Hartley, J.L. & Wilson, D. (2001). Quality management practices and their relationship to buyer’s supplier ratings: a study in the Korean automotive industry. Journal of Operations Management, 19 (4): 695-712.
Oakland, J. (1993). Total Quality Management, Butterworth-Heinemann, Oxford.
Parast, M. (2013).Supply chain quality management. International Journal of Quality & Reliability Management, 30 (5): 511 – 529.
Prajogo, D. & Chowdhury, M. & Yeung, A. C. L. & Cheng, T. C. E. (2012). The relationship between supplier management and firm's operational performance: A multi-dimensional perspective. International Journal of Production Economics, 123-130.
Quang, H & et al. (2016). "An extensive structural model of supply chain quality management and firm performance. International Journal of Quality & Reliability Management, 33 (4): 1-22.
Ramos, J.C. & Asan, S.S. & Majetic, J. (2007).Benefits of applying management techniques to support supply chain management. International Logistic and Supply Chain Congress, Istanbul, November 8-9.
Reed, R. Lemark, D.J. & Mero, N.P. (2000). Total quality management and sustainable competitive advantage. Journal of Quality management, 5 (1): 5-26.
Robinson, C.J. & Malhotra, M.K. (2005). Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics, 96 (3): 315-337.
Roth, A.V. & et al. (2008).Unraveling the food supply chain: strategic insights from China and the 2007 recalls. Journal of Supply Chain Management, 44 (1): 22-39.
Rungtusanatham, M. & et al. (2003).Supply-chain linkages and operational performance: a resource-based-view perspective. International Journal of Operations & Production Management, 23 (9): 1084-1099.
Salhieh, L & Abu-Doleh, J. (2015). "The relationship between total quality management practices and their effects on bank’s technical efficiency. International Journal of Commerce and Management, 25(2): 12-28.
Shin, H. & Collier, D.A. & Wilson, D.D. (2000). Supply management orientation and supplier/buyer performance. Journal of Operations Management, 18 (3): 317-333.
Sila, I. & Ebrahimpour, M. & Birkholz, C. (2006). Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11 (6): 491-502.
Simchi-Levi, & D. Kaminsky, P. & Simchi-Levi, E. (2000). Designing and Managing the Supply Chain: Concepts, Strategies and Case Studies, McGraw-Hill, New York, NY.
Sroufe, R. & Curkovic, S. (2008). An examination of ISO 9000:2000 and supply chain quality assurance. Journal of Operations Management, 26 (4): 503-520.
Susan, M. (2010). The Handbook of Technology Management: Supply Chain Management, Marketing and Advertising, and Global Management (Hossein Bidgoil. ed.), Vol. 2 (1st ed. ). Hoboken, New Jersey: John Wiley & Sons, Inc.
Talib, F. & Rahman, Z. & Qureshi, M.N. (2010). Integrating total quality management and supply chain management: similarities and benefits. The IUP Journal of Supply Chain Management, 5 (4): 26-44.
Talib, F. & Rahman, Z. & Qureshi, M.N. (2011). A study of total quality management and supply chain management practices. International Journal of Productivity Management, 60 (3): 268-288.
Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29 (7): 414-424.
Terziovski, M. & Hermel, P. (2011). The role of quality management practice in the performance of integrated supply chains: a multiple cross-case analysis. Quality Management Journal, 18 (2): 10-25.
Verkatraman, N. (1989). Strategic orientation if business enterprises: the construct, dimensionality and measurement, Management Science, 35 (4): 612-633.
Wailgum, T. (2007). Supply chain management definition and solutions [online]. Available from: http://www.cio.com/article/40940/Supply_Chain_Management_Definition_and_Solutions [Accessed 20 April 2010].
Wang, F. & Du, T.C. & Li, E.Y. (2004). Applying six-sigma to supplier development. Total quality Management, 15 (9): 1217-1229.
Wong, C.W.Y. & et al. (2012). Value of information integration to supply chain management: Roles of internal and external contingencies. Journal of Management Information Systems, 28 (3): 161-191.
Yang, J. & et al. (2009).The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement. International Journal of Production Economics, 120 (1): 243-251.
Yeung. A.C.L. (2008). Strategic supply management, quality initiatives, and organizational performance. Journal of Operations Management, 26 (4): 490-502.
Yeung, A.C.L. & et al. (2006). An operational and institutional perspective on total quality management. Production and Operations Management, 15 (1): 156-170.
Yusuf,Y. & et all. (2013). A study of the diffusion of agility and cluster competitiveness in the oil and gas supply chains, International Journal of Production Economics, In Press, http://dx.doi.org/10.1016/j.ijpe.2012.10.009.
Zeng, J. & Matsui, Y. (2013).Supply chain quality management practices and performance: an empirical study. Operation Management Research, 6 (2): 19-31.
Zeng, J. & Matsui, Y. (2014).The impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162 (12): 216-226.
Zhang, C. & Wang, W.Y.C. (2015). A comprehensive model for supply chain integration. Benchmarking: An International Journal, 22 (6): 1141 – 1157.
Zu, X. & Kaynak, H. (2012). An agency theory perspective on supply chain quality management, International Journal of Operations & Production Management, 32 (4): 423-446.
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Agus, A. (2011). Supply chain management, production quality and business performance, International Conference on Sociality and Economics Development IPEDR, 10 (4): 98-112.
Al-Dhaafri, H & Al-Swidi, S. (2016). The impact of Total Quality Management and entrepreneurial orientation on organizational performance. International Journal of Quality & Reliability Management, 33 (6): 120-142.
Chandran, V. & et al. (2016). Supply chain practices and performance: the indirect effects of supply chain integration. Benchmarking: An International Journal, 23 (6): 25-39.
Churchill, G. (1979). A paradigm for developing better measure of marketing constructs, Journal of Marketing Research, 16 (3): 101-123.
Cristina Fernandes, A. & et al. (2017). Supply chain management and quality management integration: A conceptual model proposal, International Journal of Quality & Reliability Management, 34 (1): 53-67.
Dellana, S.A. & Kros, J.F. (2014). An exploration of quality management practices, perceptions and program maturity in the supply chain. International Journal of Operations and Production Management, 34 (6): 786-806.
Demirbag, M. & Tatoglu, E. & Tekinkus, M. & Zaim, S. (2006). ‘An analysis of the relationship between TQM implementation and organizational performance Evidence from Turkish SMEs’, Journal of Manufacturing Technology Management, 17 (6): 829-847.
Flynn, B.B. & Flynn, E.J. (2005). Synergies between supply chain management and quality management: emerging implications. International Journal of Production Research, 43 (16): 21-36.
Foster, S. (2008). Towards an understanding of supply chain quality management. Journal of Operations Management, 26 (4): 7-461.
Hendricks, K.B. & Singhal, V.R. (2008). The effect of supply chain disruptions on shareholder value. Total Quality Management, 19 (7): 91-777.
Gremyr, I. & et al. (2014). Understanding new service development and service innovation through innovation modes. Journal of Business & Industrial Marketing, 29 (2): 123-131.
Huo, B. & Zao, X. & Lai, F. (2014). Supply chain quality integration: antecedents and consequences. IEEE Transactions on Engineering Management, 60 (1): 38-51.
Janvier-James, A.M. (2012). A new introduction to supply chains and supply chain management: definitions and theories perspective. International Business Research, 5 (1): 194-207.
Kanda, A. & Deshmukh, S.G. (2008). Supply chain co-ordination: Perspectives, empirical studies and research directions. International Journal of Production Economics, 115 (2): 316–335.
Kannan, V.R. & Tan, K.C. (2005). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33 (2): 153-162.
Kaynak, H. & Hartley, J.L. (2008). A replication and extension of quality management into the supply chain. Journal of Operations Management, 26 (4): 468-489.
Khan, M. (2014). Impact of total quality management on performance of project management firms: a case on construction firms of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 5 (9): 206-213.
Kuei, C. & Madu, C.N. & Lin, C. (2011). Developing global supply chain quality management systems. International Journal of Production Research, 49 (15): 4457-4481.
Kuei, C. & Madu, C. & Lin, C. (2008). Implementing supply chain quality management. Total Quality Management, 19 (11): 1127-1141.
Kuei, C. & Madu, C. & Lin, C. (2001). The relationship between supply chain quality management practices and organizational performance. International Journal of Quality & Reliability Management, 18 (6): 864-872.
Lai, K. & Cheng, T. & Yeung, A (2005). Relationship stability and supplier commitment to quality. International Journal of Production Economics, 96 (3): 397-410.
Lin, C. & Kuei, C. Chai, K .(2013). Identifying critical enablers and pathways to high performance supply chain quality management, International Journal of Operations & Production Management, 33 (3): 347-370.
Lin, C. & et al. (2005).A structural equation model of supply chain quality management and organizational performance. International Journal of Production Economics, 96 (3): 355-3365.
Li, D. (2011). Information architecture for supply chain quality management, International Journal of Production Research, 49 (1): 183-198.
Li, L. (2007). Supply chain management: concepts, techniques and practices. New York: World Scientific.
Li, S. (2005). Development and validation of a measurement instrument for studying supply chain management practices. Journal of Operations Management, 23 (11): 618-641.
Li, S. & et al. (2006).The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34 (2): 107-124.
Lifang, Wu. & et al. (2016).Smart supply chain management: a review and implications for future research. International Journal of Logistics Management, 27 (2): 1-32.
Lo, V. & Yeung, A & Yeung, A. (2007). How supply quality management improves an organization’s quality performance: a study of Chinese manufacturing firms. International Journal of Production Research, 45 (10): 2219-2243.
Mahdiraji, H.A. & Arabzadeh, M. & Ghaffari, R. (2012). Supply chain quality management. Management Science Letters, 2 (7): 2463-2472.
Malhotra, A. & Gosain, and S. & Elsawy, O.A. (2005). Absorptive capacity configurations in supply chains: gearing for partner-enabled market knowledge creation. MIS Quarterly, 29 (1): 87-145.
Mentzer, J.T. & et al. (2001).Defining supply chain management. Journal of Business Logistics, 22 (2): 1-25.
Miyagawa, M. & Yoshida, K. (2016). TQM practices of Japanese-owned manufacturers in the USA and China. International Journal of Quality & Reliability Management, 27 (7): 736-755.
Narasimhan, R. & Kim, S.W. (2002). Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms. Journal of Operations Management, 20 (3): 303-323.
Park, S. & Hartley, J.L. & Wilson, D. (2001). Quality management practices and their relationship to buyer’s supplier ratings: a study in the Korean automotive industry. Journal of Operations Management, 19 (4): 695-712.
Oakland, J. (1993). Total Quality Management, Butterworth-Heinemann, Oxford.
Parast, M. (2013).Supply chain quality management. International Journal of Quality & Reliability Management, 30 (5): 511 – 529.
Prajogo, D. & Chowdhury, M. & Yeung, A. C. L. & Cheng, T. C. E. (2012). The relationship between supplier management and firm's operational performance: A multi-dimensional perspective. International Journal of Production Economics, 123-130.
Quang, H & et al. (2016). "An extensive structural model of supply chain quality management and firm performance. International Journal of Quality & Reliability Management, 33 (4): 1-22.
Ramos, J.C. & Asan, S.S. & Majetic, J. (2007).Benefits of applying management techniques to support supply chain management. International Logistic and Supply Chain Congress, Istanbul, November 8-9.
Reed, R. Lemark, D.J. & Mero, N.P. (2000). Total quality management and sustainable competitive advantage. Journal of Quality management, 5 (1): 5-26.
Robinson, C.J. & Malhotra, M.K. (2005). Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics, 96 (3): 315-337.
Roth, A.V. & et al. (2008).Unraveling the food supply chain: strategic insights from China and the 2007 recalls. Journal of Supply Chain Management, 44 (1): 22-39.
Rungtusanatham, M. & et al. (2003).Supply-chain linkages and operational performance: a resource-based-view perspective. International Journal of Operations & Production Management, 23 (9): 1084-1099.
Salhieh, L & Abu-Doleh, J. (2015). "The relationship between total quality management practices and their effects on bank’s technical efficiency. International Journal of Commerce and Management, 25(2): 12-28.
Shin, H. & Collier, D.A. & Wilson, D.D. (2000). Supply management orientation and supplier/buyer performance. Journal of Operations Management, 18 (3): 317-333.
Sila, I. & Ebrahimpour, M. & Birkholz, C. (2006). Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11 (6): 491-502.
Simchi-Levi, & D. Kaminsky, P. & Simchi-Levi, E. (2000). Designing and Managing the Supply Chain: Concepts, Strategies and Case Studies, McGraw-Hill, New York, NY.
Sroufe, R. & Curkovic, S. (2008). An examination of ISO 9000:2000 and supply chain quality assurance. Journal of Operations Management, 26 (4): 503-520.
Susan, M. (2010). The Handbook of Technology Management: Supply Chain Management, Marketing and Advertising, and Global Management (Hossein Bidgoil. ed.), Vol. 2 (1st ed. ). Hoboken, New Jersey: John Wiley & Sons, Inc.
Talib, F. & Rahman, Z. & Qureshi, M.N. (2010). Integrating total quality management and supply chain management: similarities and benefits. The IUP Journal of Supply Chain Management, 5 (4): 26-44.
Talib, F. & Rahman, Z. & Qureshi, M.N. (2011). A study of total quality management and supply chain management practices. International Journal of Productivity Management, 60 (3): 268-288.
Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29 (7): 414-424.
Terziovski, M. & Hermel, P. (2011). The role of quality management practice in the performance of integrated supply chains: a multiple cross-case analysis. Quality Management Journal, 18 (2): 10-25.
Verkatraman, N. (1989). Strategic orientation if business enterprises: the construct, dimensionality and measurement, Management Science, 35 (4): 612-633.
Wailgum, T. (2007). Supply chain management definition and solutions [online]. Available from: http://www.cio.com/article/40940/Supply_Chain_Management_Definition_and_Solutions [Accessed 20 April 2010].
Wang, F. & Du, T.C. & Li, E.Y. (2004). Applying six-sigma to supplier development. Total quality Management, 15 (9): 1217-1229.
Wong, C.W.Y. & et al. (2012). Value of information integration to supply chain management: Roles of internal and external contingencies. Journal of Management Information Systems, 28 (3): 161-191.
Yang, J. & et al. (2009).The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement. International Journal of Production Economics, 120 (1): 243-251.
Yeung. A.C.L. (2008). Strategic supply management, quality initiatives, and organizational performance. Journal of Operations Management, 26 (4): 490-502.
Yeung, A.C.L. & et al. (2006). An operational and institutional perspective on total quality management. Production and Operations Management, 15 (1): 156-170.
Yusuf,Y. & et all. (2013). A study of the diffusion of agility and cluster competitiveness in the oil and gas supply chains, International Journal of Production Economics, In Press, http://dx.doi.org/10.1016/j.ijpe.2012.10.009.
Zeng, J. & Matsui, Y. (2013).Supply chain quality management practices and performance: an empirical study. Operation Management Research, 6 (2): 19-31.
Zeng, J. & Matsui, Y. (2014).The impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162 (12): 216-226.
Zhang, C. & Wang, W.Y.C. (2015). A comprehensive model for supply chain integration. Benchmarking: An International Journal, 22 (6): 1141 – 1157.
Zu, X. & Kaynak, H. (2012). An agency theory perspective on supply chain quality management, International Journal of Operations & Production Management, 32 (4): 423-446.
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