Analyzing the relationship between organizational culture dimensions and comprehensive quality management components

Subject Areas : Journal of Cultural Management

Hassan Glavandi ¹ , Iman Abbasi ² , Farshid Ashrafi Salimkandi ³

1 - Department of Educational Sciences, Faculty of Literature and Human Sciences, Urmia University
2 - Masters, Educational Technology, Allameh Tabatabaei University
3 - Department of Educational Sciences, Faculty of Literature and Human Sciences, Urmia University

Received: 2019-01-25 Accepted : 2019-02-26 Published : 2019-02-20

Keywords: Urmia University, Total Quality Management, organizational culture, Staff,

Abstract :

Introduction & Objective: This study aimed Analyzing the relationship between organizational culture dimensions and comprehensive quality management components among staff of the Urmia University. Research method: Using a descriptive-correlational research method, 200 employees were randomly selected according to the faculty of the place of service, proportional to the size of each college. For collecting the data, a standard questionnaire on universal quality management based on Malcolm Baldrige and a standard organizational culture questionnaire based on the Denison and Spectorizer model were used. To determine the reliability of the Cronbach's alpha coefficient in a preliminary study on a sample of 30, the total quality management questionnaire (α = 0.813) and organizational culture questionnaire (α = 0.882) were obtained. Results: The research data were analyzed based on the hypotheses of the research and analyzed using MANOVA analysis. The results indicate that: between organizational culture components (development culture, group, rational and hierarchical culture) with comprehensive quality management components (leadership, strategic planning, customer focus, information and analysis, human resource management and process management) has a positive and meaningful relationship. Conclusion: The results of this study indicate that the type of organizational culture affects the implementation and implementation of comprehensive quality management, therefore, in order to implement universal quality management in universities, its organizational culture should be examined and, if necessary, its cultural structure To take place.