The study on the Relationship between Quality’s Fork Management with Improvement in Employee Performance Quality- Iran Ministry of Health and Medical Education

Subject Areas : Waste Management

Roya Tahekhani ¹ , seyed mehdi Alvani ²

1 - M.A. Graduate, Department of Business Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran (Correspondent)
2 - Professors, Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran

Received: 2015-10-30 Accepted : 2017-10-09 Published : 2022-02-20

Keywords: "total quality management ", " fork model", " performance",

Abstract :

The issue of quality, with the expansion of human knowlege, is of utmost importance. Therefor high quality products and services are proposed as the development code of organizations and service agencies. In this study we are looking for the relation between Total Quality Fork Model and performance quality of the staff of the Ministry of Health, Treatment and Medical Education. The variables of Quality Fork Model are: management commitment, management education, management of daily ( routin) activities, management of the relations between units, and management of organization's policies. The research design of this study is descriptive-correlational. The statistical society of tid study contains of all of the general managers, their assistants, middle managers, senior experts, experts, and department heads of three assistances of Ministry of Health, Treatment, and Education. In order to measure the variables of the study we used 5 optional Likert type questionnare that consisted of 31 questions. This questionnare was distributed between 96 managers, assistances, and directors of mentioned departments. The results of the study have confirmed 8 hypotheses among 11 hypotheses of the study with 95 percent possibility. The results of the survey of the participants in current situation have shown that the variables of management commitment, management of organization's policies, and the performance quality of the stuff were 95% significant and desirable, the variable of relation between units was average, and the two variables of education of managers and management of routine activities were undesirable.