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Open Access Article
1 - The role of service quality in the relationship between standardization and customization of products with customer satisfaction and loyalty "A case study of companies operating in Rasht Industrial City"
morteza hazrati -
Open Access Article
2 - Prediction of Customer Satisfaction level in after-sales service in automotive industry- Dealers in Saipayadak Co.
Reyhaneh Varasteh Ahmad Ebrahimi -
Open Access Article
3 - Evaluation of The Relationship Between Customer Loyalty And Relationship Selling in Industrial Markets
K. Heidarzadeh M. R. Ramezanighomi -
Open Access Article
4 - Customer perceptions of e-service quality in online shopping
Housein Vazifehdust Donya eskandarnia -
Open Access Article
5 - The evaluation of relationship between customer value and customer relationship management performance
K. Heidarzadeh A. Zendehdel Ali Hossin Soltani -
Open Access Article
6 - Investigating the effect of augmented reality on customer buying behavior considering the mediating role of perceived pleasure and customer satisfaction in the tourism industry in Iran
seyedeh fatemeh hosseini khorrami rasoul asgarpour -
Open Access Article
7 - The effects of sustainable marketing activities on brand loyalty in dairy products with the intermediary effect of brand image, trust and customer satisfaction
naser azad mahtab alsadat mousavi fard -
Open Access Article
8 - Ranking SERVQUAL dimensions by using of fuzzy hierarchical analysis techniques in the private banking industry (Case Study: private banks Fars Province)
Javad Gerami -
Open Access Article
9 - A Sociological Study on Social Trust of Social Security Organization’s Insured Population (Case Study: West Tehran Social Security Branches)
Yousef Toghani Mohammad Bagher Tajedin -
Open Access Article
10 - Relationship between Customer Satisfaction and Parameter of Segmentation in Automobile Industries in India
Aliasghar Tabavar -
Open Access Article
11 - Electronic Banking and Customer Satisfaction in Bank Melli Iran
Taghi Torabi Mahsa Ghorbani Meysam Bagheri Samaneh Tarighi -
Open Access Article
12 - Modeling Customer Evaluations of the Quality of Health Care Using Artificial Neural Network (Case Study of Birjand University of Medical Sciences)
Zahra Hashemi Marzieh Faridi Masuleh -
Open Access Article
13 - Causal structure model of service quality and perceived value on repurchase intention mediated by customer satisfaction (the case of pharmacies in Tehran)
Soheila Sardar -
Open Access Article
14 - Determinants of interest free banking service in Ethiopia: The case of Commercial Bank of Ethiopia, Bale Robe, Ethiopia
Yohannes Seifu -
Open Access Article
15 - Impact of Customer Service Practices on Customer Satisfaction and Retention
M. Kwamega E. Brako Ntiamoah P. Oforiwaa Egyiri D. Fiaklou -
Open Access Article
16 - Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model)
S. F. Amiri Aghdaie F. Faghani -
Open Access Article
17 - A Fuzzy Logic Approach to Evaluation of Customer Satisfaction
Hodjat Hamidi -
Open Access Article
18 - Proposing and Analyzing a Model for the Influence of Ethical Sales Behavior on Customers Loyalty with a Case Study in Parsian Insurance Company.
Razieh Peshman حمزه کاظمی مهیاری -
Open Access Article
19 - Investigation of the Moderator Effect of Perceived Risk and Knowledge in the Satisfaction-Purchase Intention Relationship in a New Product Experiment
kambiz heidarzadeh masoumeh varamini -
Open Access Article
20 - Identification Effect Factors on Customer Relationship Management in Retail Banking
Mohammad ail abdolvand mehrnosh najafi -
Open Access Article
21 - Presentation of value-making model in the banking services industry (Case Study: National Bank of Fars Province)
Seyyed Alireza Mosavi -
Open Access Article
22 - Comparative Study of Factors Affecting on Customer Satisfaction in Public and private banks (Case Study: Meli and Eghtesad Novin Banks)
mehdi badpa -
Open Access Article
23 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
keyhan kia Vahid Reza Mirabi Amin Mozafari -
Open Access Article
24 - Merchandising Effect on Customer Satisfaction and Decision (Case Study: Shiraz Chain Stores)
Razia Azodi Fazlollah Kazemi -
Open Access Article
25 - Investigating the effect of marketing mix of services on perceived values, customer satisfaction and behavioral intentions in the restaurant
nadereh sadat najafi zadeh Ali Akbar Mirzaee -
Open Access Article
26 - Examining the impact of website quality, customer emotion and satisfaction on e-customers' loyalty on travel booking websites
bagher Abbas pour nadereh sadat najafi zadeh Ali Akbar Mirzaee -
Open Access Article
27 - The Impact of Young Brand Identity on Brand Loyalty by Mediating Customer Satisfaction in the Mobile Industry
Maryam Ghamari Poor Zahra Amir Hoseini -
Open Access Article
28 - The convenience of online shopping and its impact on increasing customer satisfaction
Abbas Ahmadi seyedahmad heydari -
Open Access Article
29 - The relationship between relationship commitment and conflict resolution with the satisfaction of sporting goods customers
Yuosef rostampoor Jafar bargi moghaddam Hussein Sharafi -
Open Access Article
30 - Investing the Impact of restaurant authenticity on consumer's evaluation of perceived values of product with regard to moderating role of place attachment
mosayeb darvish -
Open Access Article
31 - Identifying and Prioritizing the Factors Affecting the Intention of Viral Marketing Behavior in Customers with a Multi-Criteria Decision Approach (Fuzzy Hierarchical Analysis)
naser seifollahi Mohmmad Bahadorinejad -
Open Access Article
32 - The Effect of Communication Effectiveness on Customer Satisfaction with the Mediating Role of Perceived Value, Perceived Quality and Customer Trust (Case Study: Customers of Bank Shahr in Qazvin Province)
vahideh alipoor mohammad Bashokouh Ajirlo atefeh mehri bazghaleh anis mehri bazghaleh -
Open Access Article
33 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province)
sajad Rabiheh ali Rezaian -
Open Access Article
34 - The Impact of Interpersonal Relationships on Customer Satisfaction and Loyalty to The Service Provider
K. Heidarzadeh D. Hoseini Firouzabadi -
Open Access Article
35 - Investigating Factors Influencing Tejarat bank's Customer Loyalty
M. A. Abdolvand K. Abdoli -
Open Access Article
36 - Presenting Fuzzy Approach on Customer Satisfaction Measurement Case Study Roozaneh Dairying Company
M. A. Abdolvand A. Mohammadnia -
Open Access Article
37 - The Examination of the Relationship between Customer Satisfaction of Service Quality in Iranian Private Banking Industry (Analysis Based on Integrated SERVQUAL Model)
H. Vazifehdoost Z. Akbarpour K. Hamdi J. Mohammadzadeh Rostami -
Open Access Article
38 - Proposing and Analyzing a Model for the Influence of Ethical Sales Behavior on Customers Loyalty with a Case Study in Parsian Insurance Company
R. Pezhman H. Kazemi Mahyari -
Open Access Article
39 - Evaluating the Role of Electronic Service Quality and Customer Satisfaction on Consumers’ Purchase Intentions
k. Heidarzadeh E. Adelpour -
Open Access Article
40 - Exploring the Role of Quality Attributes for Traditional Food Products (With PDO) on Consumer Behavi
H. Vazifehdoust V. R. Mirabi M. Mohammadi -
Open Access Article
41 - Assessment Refah and Shahrvand Chain Stores’ Customers Loyalty (Case Study: Tehran Stores)
R. Ahmadi M. Donyaei K. Navabizand -
Open Access Article
42 - Factors Affecting Customer Retention Among Cell Phone Users
Gh. Ansariranani M. Mohamadian A. Sina Ghods, -
Open Access Article
43 - A Fuzzy Logic Approach to Evaluation of Customer Satisfaction
H. Hamidi -
Open Access Article
44 - Determining the Relationship between Store Image, Customer Satisfaction, Behavioral Intention and Short Distance (Case Study in Shahvand Chain Super Market of Tehran)
H. Javanmard S. Hoseini -
Open Access Article
45 - Measuring Customer Satisfaction Using Fuzzy Logic (Case Study: Bank Saderat Automated Teller Machine)
R. Radfar F. Hossein Zadeh Lotfi A. Khaliloo -
Open Access Article
46 - Investigation the Effects of Cognitive and Affective Evaluations on Behavioral Intentions
M. A. Abdolvand P. Parakhodi Moghaddam -
Open Access Article
47 - The Priority of Effective Factors on Customer's Loyalty with Using of ECSI Model
M. Haghighi Kaffash M. Akbari -
Open Access Article
48 - The Model for Assessing and Prioritizing Effective Requirements in Marketing and Augment of Tax-payer satisfaction in National Tax Administration of Iran
H. Nezakati Alizade, R. Golzar Adabi -
Open Access Article
49 - Customer Satisfaction Evaluation about Electronic Banking Services in IRAN
T. Sadeghi -
Open Access Article
50 - Survey of Customer Satisfaction in San Suan Product Planning by Kano Model
H. Vazifehdust S. Farokhian -
Open Access Article
51 - Consideration of Price Perception and Quality Perception on Behavioral Intention in Private and State Banks in Iran
K. Hamdi S. S. Al Hosseini -
Open Access Article
52 - Purposing a Mathematical Model for Planning after Sales Services
N. Hamidi M. Asgarzadeh Sadagiani, -
Open Access Article
53 - Assessment of Relationship between Service Quality and Customer Satisfaction in Customer Decision Making Behavior in Travel around Ilam Province
حمیده رشادت جو علی نعمتی زاد محمد ابویی اردکان -
Open Access Article
54 - The Effect of Developed Social Support on Customer Satisfaction and Citizenship Behavior
karim hamdi -
Open Access Article
55 - Development of Social Commerce and Analysis of Consumer Behavior
Mohamad hesam Jahanmiri -
Open Access Article
56 - Factors Affecting the Satisfaction of Iranian Customers In Online Shopping From Instagram Stores
Bita Garshivaz Milad Padidarfard Mohammad Mehrabioun -
Open Access Article
57 - The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry (Case study: five star hotels Tabriz City)
jafar bahari شهلا بهاری مرجان بذله حامد بهاری -
Open Access Article
58 - A Consideration of relationship between perceived effectiveness of coaches and customers’ satisfaction in Municipality`s Sports Complexes in Tehran
Tayebeh zargar Razieh Safaei -
Open Access Article
59 - A new multi-mode and multi-product hub covering problem: A priority M/M/c queue approach
Reza Tavakkoli-Moghaddam Samaneh Sedezadeh Fariborz Jolai -
Open Access Article
60 - On the relative efficiency in general network structures
Fatemeh Boloori Jafar Pourmahmoud -
Open Access Article
61 - A Study of the Relationship between Market Orientation and Customer Satisfaction with Service Quality in Kerman's Body Building Gyms
Milad Eskandari Damaneh Majid Jalali Farahani Amin Dehghan Ghahfarokhi -
Open Access Article
62 - Designing Optimal Banking Model Based on Customer Service
Seyed Ebrahim Hosseini Tooraj Sadeghi Ali Hosseinzadeh Mehdi Zirak -
Open Access Article
63 - Determining and Modeling the Factors Affecting the Promotion of Customer Satisfaction of Electricity Distribution Companies
Mohammadreza Moradi Adel Salavati Reza Shafei -
Open Access Article
64 - Human Resource Practices and Organizational Effectiveness with the Mediating Role of Internal Customer Satisfaction
nader sheikh al-Islami -
Open Access Article
65 - The Mediating Role of Quality Services in the Relationship between Internal Marketing and Customer Satisfaction
Farideh Ahmadi -
Open Access Article
66 - Guerilla Marketing Approach on Consumer’s Purchase Intention with Presence of Mediator Variable of Satisfaction
Artimes Mahdavi Meymand Fazlullah Kazemi -
Open Access Article
67 - Identifying and examining the cause-effect relationships of the effective criteria of procurement time, cost and customer satisfaction in Omni-Chanel distribution network using DEMATEL
Seyed Ghiasuddin Taheri Mehrzad Navabakhsh Hamid Tohidi Davood Mohammaditabar -
Open Access Article
68 - A Survey on Measuring Customers Satisfaction by Using Group Decision Making and Ftopsis Technique (Case Study: Parsparnd Hayan Company)
Ali-Akbar Farhangi Mahmmud Lotfi Bahare Karbasian -
Open Access Article
69 - Using Linear Goal Programming Approach in Quality Function Deployment Method in Grey Conditions (Case Study: Checking Quality of Olive Oil)
Behzad Babakhani Emad Roghanian Shima Azarnia -
Open Access Article
70 - Identifying the effect of marketing mix 4C's on customers satisfaction of life insurance (Case study: Pasargad insurance offices in Tehran)
Mohammad reza babaei Reza Mostakhtemi Sima Esmaili -
Open Access Article
71 - A Survey of the relationship between E-Service qualities and customer loyalty in Mellat Bank
Syyad Mehdi Alvani Masoud Said Panah -
Open Access Article
72 - A Study on the Effect of Shopping Attractiveness and the Environment on Customers' Satisfaction with the Shopping
kambiz heidarzadeh maryam abghari -
Open Access Article
73 - Customer Relationship Satisfaction
kaveh Ganjehe Hamid Khodadad Hosseini Fereshteh Mansouri Moayyed -
Open Access Article
74 - Investigation of the Effect of customer satisfaction and Perceived Certainty and Risk, and Knowledge in the Purchase Intention a New Product (In study of Experimental)
Kambiz Heidarzadeh Masouneh Varamini Mohamad Babazadehbaei Seyed Mahmud Hosini Amiri -
Open Access Article
75 - The structural model of the relationship between external service quality on customer satisfaction in the hospitality industry supply chain
Manizheh Mollaei Ali Mohaghar Ezatollah Asgharizadeh -
Open Access Article
76 - Comparative Study of the Impact of Service Quality, Corporate Image and Customer Satisfaction on Behavioral Intentions
Narges Delafrooz Ali GholipourSoleimani Armin Goli -
Open Access Article
77 - The Relationship between Management Commitment to Service Quality and Organizational Outcomes with Regard to the Mediating Role of Effective Participation of Employees in Banks Gilan
Mehrdad Godarzvand Chegini Samin Yosefi Mahyar Delshad -
Open Access Article
78 - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
Ghazal Shams Mohammad Reza Dalvi -
Open Access Article
79 - The Effect of Magnitude of Failure and Complaint Handling on Brand Credibility
Sajad Soleimani Shejani Narges Delafrooz -
Open Access Article
80 - The Effect of Mobile Software Features on Customer Attitude and Satisfaction
Marziyeh Hajisalim Ali Badizadeh -
Open Access Article
81 - The effect of employees’ customer orientation and service orientation on service quality, satisfaction and loyalty of Hyperstar customers
Sahar Ershad Nazanin Jarideh Ali Badizadeh -
Open Access Article
82 - Evaluation and Improvement in Company Manufacturing Processes based on the Six-sigma Methodology
Alireza Alinezhad Parviz Mohammadpour Nima Esfandiari -
Open Access Article
83 - Effects of relationship marketing bonds on Customer satisfaction and share of customer in banking industry
Gholam Reza Ahmadi Samad Aali -
Open Access Article
84 - A Regret Minimization Approach in Product Portfolio Management with respect to Customers’ Price-sensitivity
Maryam Esmaeili Azadeh Arjmand -
Open Access Article
85 - The relationship between service quality organizations with customer satisfaction in mind the position of the private banks
Masoome Shahri Sahar Shahri Solmaz Rahbar Farzami Hagh -
Open Access Article
86 - The study of the relationship between social responsibility and perceived value and customer satisfaction the of sports clubs in Hashtrood city
Farzaneh Sadeghi Hamid Janani -
Open Access Article
87 - Application of Artificial Neural Networks to Recognize the Relationship between Social Capital and Customer Satisfaction
Houshang Taghizadeh Mohammad Sadeg Zeinali Kermani -
Open Access Article
88 - Application of Artificial Neural Networks to Identify Customers Satisfied with Car After Sales Services
Alireza Fazlzadeh Mohammad Sadegh Zeinali Kermani -
Open Access Article
89 - Evaluation of the Effects of Satisfaction and Website Usability in Developing Customer Loyalty, Efficiency, and Positive Word-of-mouth in the e-banking Services (Case Study: Tejarat Banks)
Razye Samadi pour Ali Khoshakhlag Hadirezgi Shirsavar -
Open Access Article
90 - Effects of Services Quality, Perceived Value and Hedonic Affection on Behavioral Intentions of the Customers
A Ibrahimi S. H. Mansouri -
Open Access Article
91 - The effect of knowledge Management on customer Orientation: Case Study of Insurance companies in Tehran
M. M. Movahedi M. Moradi -
Open Access Article
92 - Analyzing the efficiency of managers by using Kano Model: Case Study of Education and Training Department Managers-Tehran Region 1
S. Azizi M. Shafiey Roudposhti -
Open Access Article
93 - Investigating the effect of service quality and satisfaction on hotel customers' loyalty in Kurdistan province
seyed mohammad mosavi jad reza shafei maryam sharifi haydar mohammadi -
Open Access Article
94 - Providing a Model for Measuring Tourist Satisfaction with the Services of Local Food Restaurants (A Case Study of Local Food Restaurants in Tehran)
Iman Chashmfasa -
Open Access Article
95 - The role of service quality and perceived value on repurchase intention and customer satisfaction in Internet businesses
leila Andervazh zahra sokaini -
Open Access Article
96 - Explaining the Effectiveness of Factores Affecting the Satisfaction of Small and Medium Companies from Electronic Banking Services from the Perespective of Entrepreneurship.
Hadi Ghadimi Hossein Vazifehdust vahid reza mirabi -
Open Access Article
97 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang -
Open Access Article
98 - Examining the impact of social responsibilities of the bank on employee performance and customer satisfaction and loyalty
علی حمیدی زاده رسول ثانوی فرد مهسا اسدالله -
Open Access Article
99 - Priority Setting to Influential Factors in the Hotel Management Industry Marketing with Emphasis on AHP Method (A Case Study: Guilan Province)
ali gholipour -
Open Access Article
100 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
Mohammad Abbasian Saied Sehhat -
Open Access Article
101 - Examining the impact of customer satisfaction with after-sales service on corporate profitability
Shahriar Soltani Farzad Movahedi Sobhani Seyed Esmaeil Najafi -
Open Access Article
102 - A green vehicle routing problem with customer satisfaction criteria
M. Afshar-Bakeshloo A. Mehrabi H . Safari M. Maleki F. Jolai -
Open Access Article
103 - Two phase genetic algorithm for vehicle routing and scheduling problem with cross-docking and time windows considering customer satisfaction
Ali Baniamerian Mahdi Bashiri Fahime Zabihi -
Open Access Article
104 - Customer relationship management
BAHMAN khanalizadeh -
Open Access Article
105 - Investigation of the Effect of Loyalty on Customer Repurchase of Dairy Products
Javad Rafati; Reza Aghamoosa Abdollah Naami -
Open Access Article
106 - The Effect of Customers Preferences towards WOM (Case Study: Fast Food Restaurant Industry)
Javad Rafat Reza Aghamoosa Kimia Zand Habibi -
Open Access Article
107 - The effects of sanctions on economics indicators of cosmetic industry.
alireza sheikh shiva eslami -
Open Access Article
108 - Present and test the model of factors affecting the adoption of e-banking based on Grounded theory (Case Study: Maskan Bank of IRAN)
ali omidi Vahid reza mirabi Edris Mahmudi -
Open Access Article
109 - Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office)
saeed hosseini qasemali bazaee -
Open Access Article
110 - Investigation Effect Perceived Value on Word-of-Mouth With the Role Mediation Customer Satisfaction (Case of : Consumers of Pars Khazar Home Appliances Products)
Ebrahim Khademi Vahid Mirzaei -
Open Access Article
111 - Providing a model to identify factors affecting customer loyalty in the insurance industry (Case study: Pasargad Insurance, Mashhad)
Fahimeh khajavidehshib Golnar Shojaei Baghini -
Open Access Article
112 - Designing an Integrated Strategic Risk Development Model in the Banking Industry Using Interpretive Structural Modeling Approach (Case Study: One of the Large Commercial Banks)
davod khosroanjom behzad keshanchi Sayed Mehdi Ahmadi Afshar amir pourgholi -
Open Access Article
113 - Paradimic model of customer satisfaction in the bread industry
setareh Nikian Ebrahim Albonaiemi Leila Andervazh -
Open Access Article
114 - Explain a Service Quality Model with Emphasizing on Customer Satisfaction in the Restaurant Industry with Grounded Theory Approach
Abolghasem Ahmadi Azam Rahimi nik Mandan Momeni -
Open Access Article
115 - Investigating the impact of product quality management and customer orientation on organizational performance in the food industry
Mehrdad Ghiassi Seyedeh Masoumeh Ghamkhari Mohsen Sharbatiyan Hamid Pourbaba -
Open Access Article
116 - Summary The purpose of this study is to investigate the role of fintechs in customer retention mediated by customer satisfaction and is descriptive in nature and method and correlation in terms of relationships between variables. The statistical population included two sections of customers and employees of Bank Melli Iran branches in Tehran and the sample size was estimated 384 for customers and 248 for Bank Melli employees using stratified and
noman salehi hasan mehrmanesh jalal haghighat monfared mohammad reza kashefy neyshabouri -
Open Access Article
117 - Investigating the role of Social Responsibility, Service Quality, and Corporate Identity of Organizations and Customers on Customer Satisfaction and Loyalty (Case Study: Pasargad Bank)
abdillah naami seyedeh shima eftekhari sinjani Aliakbar Shahri Mejarshin -
Open Access Article
118 - A Study on The Effect of Strategic Thinking on Total Quality Management and Customer Satisfaction in the Banking System
zahra mohammadiani Mahmoud Reza Esmaeili Hojjat Vahdati -
Open Access Article
119 - Predictive Model presentation for Customer Satisfaction from Software Support Services with Data Mining Approach
babak sohrabi Iman raeesi Samaneh Keshavarzi -
Open Access Article
120 - Investigating the Impact of Relationship Marketing (RM) Strategies on Customer Satisfaction and Customer Loyalty of Ansar Bank Clients
hosain vazifehdost hosein khajehnobar maryam abdoli -
Open Access Article
121 - The Impact of Corporate Social Responsibility on Tehran Municipality Customers Satisfaction Mediated by Public Trust
fatah sharifzadeh mahdieh vishlaghi -
Open Access Article
122 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad)
Ahmad Tavakoli azar kafashpour Hossein Nikoo -
Open Access Article
123 - Understanding Online Store Service Quality Antecedents and Their Impact on Customer Satisfaction and Behavioral Intentions in Iran
Seyed Mojtaba Moussavi Neghabi Morteza Anoosheh Masoud Qorbankhani -
Open Access Article
124 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran
Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad -
Open Access Article
125 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch
Ruhollah Mehdinezhad Javad Ghaed mohammady -
Open Access Article
126 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model
ali shafiei mina jamshidi -
Open Access Article
127 - Investigating and analysis of the impact of service quality and trust on customer loyalty in e-commerce
Alinaghi Rezaie سامان فروتنی Mohsen Katebi Jahromi علیرضا کاتبی جهرمی -
Open Access Article
128 - Investigating the effect of online platform features(perceived ease of use, perceived usefulness and entertainment) on brand loyalty considering the mediating role of customer satisfaction (case study: Snap application users)
Saeed Landaran Esfahani Hadi Nosuhi Dehnavi -
Open Access Article
129 - Examining the effect of service quality on repeat visits, repurchase intention and word of mouth advertising with regard to the mediating role of customer trust and satisfaction in online shopping of health and cosmetic products (case study: Mahland
fahameh farahbakhsh -
Open Access Article
130 - Effect of Internal and External Features of Strawberry Products on Customer (Consumers) Satisfaction Case Study: Sanandaj
Aalo Naderi S. Nabieyan Mohamad Reza Zare Mehrjerdi Hamed Ghaderzadeh -
Open Access Article
131 - Applying data envelopment analysis and multi-criteria analysis of customer satisfaction to evaluate processed products
Maria Aliari mahmoud modiri Kaveh Khalili Damghani Kiamarth Fathi Hefeshjani -
Open Access Article
132 - Investigating the effect on brand equity and intention to take online courses on e-learning platforms
neda tahmasbi roshan Aliakbar Aghajani afrozi Abdollah Hamidi Kolaii
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