Impact of Customer Service Practices on Customer Satisfaction and Retention
Subject Areas : General Management
M. Kwamega
1
(
School of Management and Economics, University of Electronic Science and Technology
of China, Chengdu, China
)
E. Brako Ntiamoah
2
(
School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, China
)
P. Oforiwaa Egyiri
3
(
CIM-UK, Simon Page Business School, Accra, Ghana
)
D. Fiaklou
4
(
School of Management and Economics, University of Electronic Science and Technology
of China, Chengdu, China
)
Keywords:
Abstract :
