List of Articles Customer Relationship Management

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance)
  Mahnaz Zarei Mahbubeh Shojayi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Providing a model for the market of selling new goods by one-to-one marketing method
  AFSANEH ZAMANI MOGHADAM
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Provide Customer Relationship Management Model for Social Media-Based Businesses
  Hossein Daneshmehr reza radfar Kambiz Heidarzadeh Hanzaee
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - Determination of the main factors influencing the Failure of customer relationship management projects (CRM) (Case Study: Customer Relationship Management Process Implementation Group Department of Mathematics and Computer Science, Amirkabir University of Technology)
  احد بنار مریم خالقی بایگی امین حبیبی راد
• Open Access Article
  • Abstract Page
  • Full-Text
  
  5 - Identification Effect Factors on Corporate Banking Effectiveness with the Role of Customer Relationship Management as mediation Role “Mixed Method”
  Mohammad ail abdolvand mehdi baniasadi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  6 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
  keyhan kia Vahid Reza Mirabi Amin Mozafari
• Open Access Article
  • Abstract Page
  • Full-Text
  
  7 - Identifying the Factors Affecting Marketing Success at One of the Branches of Tejarat Bank Using Data Mining Techniques
  mehdi ghazanfari aghdas badiee fatemeh moslehi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  8 - Provide a Model for Customer Relationship Management (CRM) In Discount Chain Stores Through The Use of the Internet of Things and Big Data
  Mohammadreza Rostami Eshagh ghoorchibeygi
  10.30495/jomm.2022.19513
• Open Access Article
  • Abstract Page
  • Full-Text
  
  9 - Providing the Sales Model of New Products of the Country's tire Industry through Relational Marketing Methods
  masoud safizadeh afsaneh zamanimoghadam Abbas Toloei Ashlaghi
  10.30495/jomm.2022.19517
• Open Access Article
  • Abstract Page
  • Full-Text
  
  10 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province)
  sajad Rabiheh ali Rezaian
  10.30495/jomm.2022.60251.1808
• Open Access Article
  • Abstract Page
  • Full-Text
  
  11 - Presenting a model for establishing a customer relationship management system in Iranian sports clubs using GIS
  Alireza Pashaei khamne Farshad Emami seydemad hosseini akram Khajepour
  10.30495/sarzamin.2022.21184
• Open Access Article
  • Abstract Page
  • Full-Text
  
  12 - Online customer relationship management tactics and Customer Green patronage intention: The mediating role of perceived green risk
  Leila Andervazh omid ZamanPour iman ghasemi hamedani
  10.30495/jest.2022.51296.5012
• Open Access Article
  • Abstract Page
  • Full-Text
  
  13 - Predicting Customer Churn in the Insurance Industry: Identifying the Influential Factors
  samaneh soltani Lifshagerd Kambiz Shahroodi Ebrahim Chirani
• Open Access Article
  • Abstract Page
  • Full-Text
  
  14 - Providing a customer portfolio management (CPM) model to improve customer relationship management (CRM)
  ali akbar jafri Kambiz Shahroodi Seyed Mahmoud Shabgoo Monsef Narges Del Afrooz
• Open Access Article
  • Abstract Page
  • Full-Text
  
  15 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank
  Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi
  10.30495/jsm.2021.1943167.1553
• Open Access Article
  • Abstract Page
  • Full-Text
  
  16 - Influence of Knowledge Management on the Customer Relationship Management with Meditative Role of Satisfaction and Customer Loyalty
  Ali Ghasemi-Kia Mohammad Mohebby
• Open Access Article
  • Abstract Page
  • Full-Text
  
  17 - Identify the dimensions and macro components of the innovative model of promoting customer relationship management based on business intelligence and examine the relationships between them
  Nasrin Akhgari Mehran Keshtkar Mahmoud Ahmadi Sharif
• Open Access Article
  • Abstract Page
  • Full-Text
  
  18 - Investigating the Dimensions of the Customer Relationship Model Based on Banking Policies in Maskan Bank
  Ali Keshavarz Asadollah Mehrara Mohammad Reza Bagherzadeh Yousef Gholipour
• Open Access Article
  • Abstract Page
  • Full-Text
  
  19 - Investigating the impact of CRM dimensions on its performance, emphasizing the role of later implementation of organizational alignment
  Rahele Jamshidloo Seyyed Mehdi Moafi Madani
• Open Access Article
  • Abstract Page
  • Full-Text
  
  20 - The utilization of customer relationship management system for assessment of the level of customer loyalty and its impact on brand image (Case Study: Davan Sanaat Company in Shiraz)
  Mina Akhbariazad Mehrnaz Amiri davani
• Open Access Article
  • Abstract Page
  • Full-Text
  
  21 - A Comparative Analysis of Customer Relationship Management (CRM) in Three Iranian Banks Based on Swift Approach
  mohsen alvandi mohammad karimi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  22 - Recognizing and Describing the Desirable Model of Workplace Spirituality, Customer Relationship Management and Quality of Work Life
  Hojat Shahrokhi Masoud Pourkiani Saeed Sayadi Sanjar Salajegheh Ayoob Sheikhy
• Open Access Article
  • Abstract Page
  • Full-Text
  
  23 - Classifying the Customers of Telecommunication Company in order to Identify Profitable Customers Based on Their First Transaction, Using Decision Tree: A Case Study of System 780
  Mohammad Velayati Mohammadreza Shahriari Farhad Hosseinzadeh Lotfi
  10.22094/joie.2018.572783.1575
• Open Access Article
  • Abstract Page
  • Full-Text
  
  24 - Modelling Customer Attraction Prediction in Customer Relation Management using Decision Tree: A Data Mining Approach
  Abolfazl Kazemi Mohammad Esmaeil Babaei
• Open Access Article
  • Abstract Page
  • Full-Text
  
  25 - Pattern of customer relationship management strategies in customer journey with a mixed approach(Case Study: Hypermia Chain Stores)
  Fatemeh karimvand Neda Soleymani mahmood Elmi
  10.30495/jss.2020.1912888.1246
• Open Access Article
  • Abstract Page
  • Full-Text
  
  26 - The relationship between customer relationship management (CRM) and organizational effectiveness from the perspective of the bank Mellat staff
  Asgar Rahmatnejad Mehran Samadi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  27 - The Study of the Effects of Knowledge Management (KM) on Customer Relationship Management (CRM) in Refah Bank (case study: Kurdistan Province)
  Adel Salavati Parviz Kafcheh Kayvan Salehpoor
• Open Access Article
  • Abstract Page
  • Full-Text
  
  28 - Saderat Bank customer classification using decision tree Based on customer value
  Hosein Beyorani Mahram Azimi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  29 - Evaluating Customer Relationship Management Effectiveness Based on Fuzzy Inference System
  Houshang Taghizadeh
• Open Access Article
  • Abstract Page
  • Full-Text
  
  30 - Strategies of Knowledge and Customer Relationship Management
  Toraj Mojibi Somayeh Hosseinzadeh
• Open Access Article
  • Abstract Page
  • Full-Text
  
  31 - The effect of customer experience management on word-of-mouth advertising with the mediating role of customer relationship management in Mashhad bodybuilding clubs
  seyed mohammad hosein hoseini ravesh amir moghaddam
• Open Access Article
  • Abstract Page
  • Full-Text
  
  32 - Investigating the impact of establishing business intelligence and flexibility on the success of the organization with the mediating role of customer relationship management
  farzad asayesh Reza Baloo
• Open Access Article
  • Abstract Page
  • Full-Text
  
  33 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company
  Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee
• Open Access Article
  • Abstract Page
  • Full-Text
  
  34 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
  • Abstract Page
  • Full-Text
  
  35 - تعیین شاخص های کلیدی موثربرمدیریت ارتباط بامشتری الکترونیکی بااستفاده ازتلفیق تکنیک های کارت امتیازی متوازن وغربال سازی فازی )مطالعه موردی:شرکت های تحت پوشش گروه داده پردازان پارسیان(
  abbas shahnavazi Mehran Nemati Gonbaghi Seyedeh Faezeh Teymouri Bahman Ghasemi dakdare
• Open Access Article
  • Abstract Page
  • Full-Text
  
  36 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
  Mohammad Abbasian Saied Sehhat
  10.30495/msds.2021.1939959.1011
• Open Access Article
  • Abstract Page
  • Full-Text
  
  37 - Modeling e-Customer Relationship Management, Case Study: Banking Systems
  Kamran Yeganegi Maryam Ebrahimi
  10.30495/msds.2022.1949842.1032
• Open Access Article
  • Abstract Page
  • Full-Text
  
  38 - Prioritization of Effective Factors on Electronic Customer Relationship Management in Golestan Gas Company
  Nezareh Kord Parviz Saeidi Roohalla Samiee Samereh Shojaee
  10.30495/msds.2023.1980510.1122
• Open Access Article
  • Abstract Page
  • Full-Text
  
  39 - Analysis of macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services
  Nadjla Hariri Mina Esmaeili Golsefid
• Open Access Article
  • Abstract Page
  • Full-Text
  
  40 - Measuring the quality of customer relationship management for the development of digital marketing strategies in Shahr Bank
  Mohammad Reza Javid Sina Nematizadeh Behrouz Ghasemi
  10.30495/fed.2023.702195
• Open Access Article
  • Abstract Page
  • Full-Text
  
  41 - Modeling and Designing a Two-Objective Supply Chain Network based on Customer Relationship Management: A Case Study
  Mohsen Etemad Navid Nezafati Mohammad Reza Fathi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  42 - Designing a Model for the Sale of New Goods through One-to-One Marketing Method (Case Study: Country Tire Industry)
  Masaud Safizade Afsaneh ZamaniMoghadam Abbas Toloie Ashlaghi,
  10.30495/mlseo.2022.691016
• Open Access Article
  • Abstract Page
  • Full-Text
  
  43 - The Success of Customer Relationship Management and Knowledge Management Role (Case Study: Municipality of Osku)
  karim eskandari haniyeh aghazadeh
• Open Access Article
  • Abstract Page
  • Full-Text
  
  44 - The Impact of Organizational Culture, Organizational Strategy and Technological Innovation on the Effectiveness of Electronic Customer Relationship Management Systems.
  zeynab soltani nima Jafari navimipour
• Open Access Article
  • Abstract Page
  • Full-Text
  
  45 - The CRM and ERP Impact on Value (Performance) Organizations Taking into Account of Mediator Integrated System and Process (Case Study: Mehvarsazan Iran Khodro Company)
  Mohammad Mahmoudi meymand Fatemeh Shabannezhad
• Open Access Article
  • Abstract Page
  • Full-Text
  
  46 - Designing and Validating a Model for Integrating Customer Knowledge Management and Customer Relationship Management with a Competitive Advantage Approach in the Iranian Banking Industry
  Saba Heydari Fariz TaheriKia Niloofar Imankhan
• Open Access Article
  • Abstract Page
  • Full-Text
  
  47 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
  mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei
• Open Access Article
  • Abstract Page
  • Full-Text
  
  48 - Decoding the impact of sustainable customer relationship management on sustainable competitive advantage with the mediating role of perceived relationship quality and moderating role of relational capital
  Sina Tayebi Rasool Rezaei
• Open Access Article
  • Abstract Page
  • Full-Text
  
  49 - Providing a paradigm model of customer interaction with an emphasis on electronic management of customer relations (a study of banks-affiliated universities)
  Seyed Mohammad  Azimi Kiumars  Aria Seyed Mehdi  Jalali
• Open Access Article
  • Abstract Page
  • Full-Text
  
  50 - Use of social media technology and its relationship with company performance with the mediating role of strategic customer relationship management capabilities
  Akbar Valizadeh Oghani Nazli Rahimzadeh