List of Articles Customer Relationship Management

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  1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance)
  Mahnaz Zarei Mahbubeh Shojayi
• Open Access Article
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  2 - Providing a model for the market of selling new goods by one-to-one marketing method
  AFSANEH ZAMANI MOGHADAM
• Open Access Article
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  3 - Provide Customer Relationship Management Model for Social Media-Based Businesses
  Hossein Daneshmehr reza radfar Kambiz Heidarzadeh Hanzaee
• Open Access Article
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  4 - Improve Customer Relationship Management With The Developed RFM Approach In The Communications Industry
  Mohammad Naderi Dehkordi Maryam Sadeghi Behrang Barekatain naser khani
• Open Access Article
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  5 - Determination of the main factors influencing the Failure of customer relationship management projects (CRM) (Case Study: Customer Relationship Management Process Implementation Group Department of Mathematics and Computer Science, Amirkabir University of Technology)
  احد بنار مریم خالقی بایگی امین حبیبی راد
• Open Access Article
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  6 - Identification Effect Factors on Corporate Banking Effectiveness with the Role of Customer Relationship Management as mediation Role “Mixed Method”
  Mohammad ail abdolvand mehdi baniasadi
• Open Access Article
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  7 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
  keyhan kia Vahid Reza Mirabi Amin Mozafari
• Open Access Article
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  8 - Identifying the Factors Affecting Marketing Success at One of the Branches of Tejarat Bank Using Data Mining Techniques
  mehdi ghazanfari aghdas badiee fatemeh moslehi
• Open Access Article
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  9 - Provide a Model for Customer Relationship Management (CRM) In Discount Chain Stores Through The Use of the Internet of Things and Big Data
  Mohammadreza Rostami Eshagh ghoorchibeygi
  10.30495/jomm.2022.19513
• Open Access Article
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  10 - Providing the Sales Model of New Products of the Country's tire Industry through Relational Marketing Methods
  masoud safizadeh afsaneh zamanimoghadam Abbas Toloei Ashlaghi
  10.30495/jomm.2022.19517
• Open Access Article
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  11 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province)
  sajad Rabiheh ali Rezaian
  10.30495/jomm.2022.60251.1808
• Open Access Article
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  12 - Presenting a model for establishing a customer relationship management system in Iranian sports clubs using GIS
  Alireza Pashaei khamne Farshad Emami seydemad hosseini akram Khajepour
  10.30495/sarzamin.2022.21184
• Open Access Article
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  13 - Green- Closed Loop Supply Chain Network Design by Considering Customer Relationship Management and solving it using Multi-Objective Genetic Algorithm
  Mohsen Etemad Navid Nezafati Mohammad Reza Fathi
  10.22034/jest.2021.45374.4729
• Open Access Article
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  14 - Online customer relationship management tactics and Customer Green patronage intention: The mediating role of perceived green risk
  Leila Andervazh omid ZamanPour iman ghasemi hamedani
  10.30495/jest.2022.51296.5012
• Open Access Article
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  15 - Predicting Customer Churn in the Insurance Industry: Identifying the Influential Factors
  samaneh soltani Lifshagerd Kambiz Shahroodi Ebrahim Chirani
• Open Access Article
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  16 - Providing a customer portfolio management (CPM) model to improve customer relationship management (CRM)
  ali akbar jafri Kambiz Shahroodi Seyed Mahmoud Shabgoo Monsef Narges Del Afrooz
• Open Access Article
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  17 - Examining the Relationship Between Sustainable Marketing Dimensions, Social Responsibility, and Customer Relationship Management
  Abolfazl Khosravi maysam shafiee Mohammad Reza Fathi jaber yavary Abu al-Qasim yusef
• Open Access Article
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  18 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank
  Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi
  10.30495/jsm.2021.1943167.1553
• Open Access Article
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  19 - Influence of Knowledge Management on the Customer Relationship Management with Meditative Role of Satisfaction and Customer Loyalty
  Ali Ghasemi-Kia Mohammad Mohebby
• Open Access Article
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  20 - Identify the dimensions and macro components of the innovative model of promoting customer relationship management based on business intelligence and examine the relationships between them
  Nasrin Akhgari Mehran Keshtkar Mahmoud Ahmadi Sharif
• Open Access Article
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  21 - Investigating the Dimensions of the Customer Relationship Model Based on Banking Policies in Maskan Bank
  Ali Keshavarz Asadollah Mehrara Mohammad Reza Bagherzadeh Yousef Gholipour
• Open Access Article
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  22 - Investigating the impact of CRM dimensions on its performance, emphasizing the role of later implementation of organizational alignment
  Rahele Jamshidloo Seyyed Mehdi Moafi Madani
• Open Access Article
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  23 - The utilization of customer relationship management system for assessment of the level of customer loyalty and its impact on brand image (Case Study: Davan Sanaat Company in Shiraz)
  Mina Akhbariazad Mehrnaz Amiri davani
• Open Access Article
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  24 - A Comparative Analysis of Customer Relationship Management (CRM) in Three Iranian Banks Based on Swift Approach
  mohsen alvandi mohammad karimi
• Open Access Article
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  25 - Recognizing and Describing the Desirable Model of Workplace Spirituality, Customer Relationship Management and Quality of Work Life
  Hojat Shahrokhi Masoud Pourkiani Saeed Sayadi Sanjar Salajegheh Ayoob Sheikhy
• Open Access Article
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  26 - Classifying the Customers of Telecommunication Company in order to Identify Profitable Customers Based on Their First Transaction, Using Decision Tree: A Case Study of System 780
  Mohammad Velayati Mohammadreza Shahriari Farhad Hosseinzadeh Lotfi
  10.22094/joie.2018.572783.1575
• Open Access Article
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  27 - Modelling Customer Attraction Prediction in Customer Relation Management using Decision Tree: A Data Mining Approach
  Abolfazl Kazemi Mohammad Esmaeil Babaei
• Open Access Article
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  28 - Pattern of customer relationship management strategies in customer journey with a mixed approach(Case Study: Hypermia Chain Stores)
  Fatemeh karimvand Neda Soleymani mahmood Elmi
  10.30495/jss.2020.1912888.1246
• Open Access Article
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  29 - The relationship between customer relationship management (CRM) and organizational effectiveness from the perspective of the bank Mellat staff
  Asgar Rahmatnejad Mehran Samadi
• Open Access Article
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  30 - The Study of the Effects of Knowledge Management (KM) on Customer Relationship Management (CRM) in Refah Bank (case study: Kurdistan Province)
  Adel Salavati Parviz Kafcheh Kayvan Salehpoor
• Open Access Article
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  31 - Saderat Bank customer classification using decision tree Based on customer value
  Hosein Beyorani Mahram Azimi
• Open Access Article
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  32 - Evaluating Customer Relationship Management Effectiveness Based on Fuzzy Inference System
  Houshang Taghizadeh
• Open Access Article
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  33 - Strategies of Knowledge and Customer Relationship Management
  Toraj Mojibi Somayeh Hosseinzadeh
• Open Access Article
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  34 - The effect of customer experience management on word-of-mouth advertising with the mediating role of customer relationship management in Mashhad bodybuilding clubs
  seyed mohammad hosein hoseini ravesh amir moghaddam
• Open Access Article
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  35 - Investigating the impact of establishing business intelligence and flexibility on the success of the organization with the mediating role of customer relationship management
  farzad asayesh Reza Baloo
• Open Access Article
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  36 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company
  Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee
• Open Access Article
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  37 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
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  38 - Investigating the Mediating Role of Service Quality on the Relationship Between Customer Relationship Management and Customer Retention (case study: Torb company)
  Kamran Yeganegi Zahra Neshati Maryam Ebrahimi
• Open Access Article
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  39 - Determining the Key Indicators affecting Electronic Customer Relationship Management (e-CRM) Using an integration of balanced scorecard and fuzzy screening techniques (Case Study: Companies Covered by Parsian Data-Processors Group)
  Abbas Shahnavazi Mehran Nemati Gonbaghi Seyedeh Faezeh Teymouri Bahman Ghasemi dakdare
• Open Access Article
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  40 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
  Mohammad Abbasian Saied Sehhat
  10.30495/msds.2021.1939959.1011
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  41 - Modeling e-Customer Relationship Management, Case Study: Banking Systems
  Kamran Yeganegi Maryam Ebrahimi
  10.30495/msds.2022.1949842.1032
• Open Access Article
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  42 - Prioritization of Effective Factors on Electronic Customer Relationship Management in Golestan Gas Company
  Nezareh Kord Parviz Saeidi Roohalla Samiee Samereh Shojaee
  10.30495/msds.2023.1980510.1122
• Open Access Article
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  43 - Analysis of macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services
  Nadjla Hariri Mina Esmaeili Golsefid
• Open Access Article
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  44 - Measuring the quality of customer relationship management for the development of digital marketing strategies in Shahr Bank
  Mohammad Reza Javid Sina Nematizadeh Behrouz Ghasemi
  10.30495/fed.2023.702195
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  45 - Modeling and Designing a Two-Objective Supply Chain Network based on Customer Relationship Management: A Case Study
  Mohsen Etemad Navid Nezafati Mohammad Reza Fathi
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  46 - Designing a Model for the Sale of New Goods through One-to-One Marketing Method (Case Study: Country Tire Industry)
  Masaud Safizade Afsaneh ZamaniMoghadam Abbas Toloie Ashlaghi,
  10.30495/mlseo.2022.691016
• Open Access Article
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  47 - The Success of Customer Relationship Management and Knowledge Management Role (Case Study: Municipality of Osku)
  karim eskandari haniyeh aghazadeh
• Open Access Article
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  48 - The Impact of Organizational Culture, Organizational Strategy and Technological Innovation on the Effectiveness of Electronic Customer Relationship Management Systems.
  zeynab soltani nima Jafari navimipour
• Open Access Article
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  49 - The CRM and ERP Impact on Value (Performance) Organizations Taking into Account of Mediator Integrated System and Process (Case Study: Mehvarsazan Iran Khodro Company)
  Mohammad Mahmoudi meymand Fatemeh Shabannezhad
• Open Access Article
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  50 - Designing and Validating a Model for Integrating Customer Knowledge Management and Customer Relationship Management with a Competitive Advantage Approach in the Iranian Banking Industry
  Saba Heydari Fariz TaheriKia Niloofar Imankhan
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  51 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
  mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei
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  52 - Analyzing the Challenges of Integrating Artificial Intelligence and Customer Relationship Managemen
  ُShirvan Keivani mojtaba heydari reza rostamzadeh
• Open Access Article
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  53 - Decoding the impact of sustainable customer relationship management on sustainable competitive advantage with the mediating role of perceived relationship quality and moderating role of relational capital
  Sina Tayebi Rasool Rezaei
• Open Access Article
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  54 - Providing a paradigm model of customer interaction with an emphasis on electronic management of customer relations (a study of banks-affiliated universities)
  Seyed Mohammad  Azimi Kiumars  Aria Seyed Mehdi  Jalali
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  55 - Use of social media technology and its relationship with company performance with the mediating role of strategic customer relationship management capabilities
  Akbar Valizadeh Oghani Nazli Rahimzadeh
• Open Access Article
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  56 - The use of dynamic system in the analysis of customer relationship management model
  somayeh hosseini MohammadReza Motadel Abbas Toloie Eshlaghy
• Open Access Article
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  57 - Designing a Social customer relationship management Pattern based on Cause Related marketing (with emphasis on green management in the framework of social responsibilities) with a qualitative approach based on grounded theory method
  Alireza Salehi Hossein  Vazifehdust parviz saeedi Abdolaziz Paghghe
  https://doi.org/10.71769/jgm.2025.1126042
• Open Access Article
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  58 - Impact of market orientation on marketing performance & financial performance with mediating role of customer relationship management & brand management
  Mohammad Reza Radfar
• Open Access Article
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  59 - A New Approach to Customer Classification According to a Hybrid Non-linear Bayesian and Quantum Approach
  Nazanin  Kashani Nikoo Mahnaz Rabiei Kiamars Fathi
• Open Access Article
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  60 - Presenting a Social Customer Relationship Management Model with a Value Creation and Organizational Agility Approach in the Tourism Industry
  Masood Izadkhah Sayyed Mohammadreza Davoodi Rasoul Asgarpour Somayeh Salehi
• Open Access Article
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  61 - The Role of AI-Based Customer Relationship Management in Enhancing Consumer Loyalty
  Solmaz Hashemi farzad asayesh
• Open Access Article
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  62 - Predicting Customer Satisfaction of After-Sales Services Using Machine Learning in Customer Relationship Management (CRM)
  Sadegh  Abedi Hooman  Abaei
• Open Access Article
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  63 - Designing an electronic customer relationship management model in the banking industry and providing human resource compliance solutions with a social media marketing approach
  Mohsen Bayat Homa Doroudi Firouze Hajialiakbari
• Open Access Article
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  64 - On the decision to buy green consumer products of Moghan agriculture and industry with the mediating variable crm
  Simin  Safavi