Influence of Knowledge Management on the Customer Relationship Management with Meditative Role of Satisfaction and Customer Loyalty

Subject Areas : Business Strategy

Ali Ghasemi-Kia ¹ , Mohammad Mohebby ²

1 - Department of Business Management, Qeshm Branch,Islamic Azad University, Qeshm, Iran
2 - Department of Business Management, Qeshm Branch,Islamic Azad University, Qeshm, Iran

Received: 2017-04-06 Accepted : 2018-01-06 Published : 2018-01-01

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