Human resources is the main investment in the service organizations. Performance evaluation is the best option in order to exert influence on employees’ behavior, performance, execution, function, motivation and efficiency. The purpose of this study is to investig
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Human resources is the main investment in the service organizations. Performance evaluation is the best option in order to exert influence on employees’ behavior, performance, execution, function, motivation and efficiency. The purpose of this study is to investigate the performance evaluation model of human resource improvement and efficiency in Tehran municipalities. This study involved 55729 employees of the organization. Among these employees 382 person were randomly selected as the samples. The primary questionnaire was generated with Performance Appraisal Questionnaire and Efficiency Factors Questionnaire . Then it has been finalized by Delphi method,extracted factors were confirmed by experts. SPSS software, and Lisrel software were also used in this study. This study was also supported by the TOPSIS which just employed as the priority. The model were summarized in four factors: decision making, Influencing peoples, making relationship, giving–seeking information, and finally a domestic model was provided to help improve the employees’ performance.
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