List of Articles Servqual Open Access Article Abstract Page Full-Text 1 - Ranking SERVQUAL dimensions by using of fuzzy hierarchical analysis techniques in the private banking industry (Case Study: private banks Fars Province) Javad Gerami Open Access Article Abstract Page Full-Text 2 - Gap Analysis of Service Quality from Bedridden Patient’s Point of view at Hospitals of Tehran Medical Sciences Islamic Azad University farhad adhami mogadam mohammad sahebalzamani masoumeh rouhafza Open Access Article Abstract Page Full-Text 3 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL S. VijayAnand M. Selvaraj Open Access Article Abstract Page Full-Text 4 - Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model) S. F. Amiri Aghdaie F. Faghani Open Access Article Abstract Page Full-Text 5 - Evaluating the Service Quality of Police + 10 Offices Using SERVQUAL Sh. Nayebzadeh M. M. Fatahi Zarch Open Access Article Abstract Page Full-Text 6 - Evaluating Melli Bank Service Quality Using the SERVQUAL Method Sh. Nayebzadeh H. Dehghandehnavi M. R. Feiz Open Access Article Abstract Page Full-Text 7 - An Investigation of Service Quality in Public and Private Banks Using Five Dimensions SERVQUAL Model H. R. Saeidnia S. M. Eshrafi Open Access Article Abstract Page Full-Text 8 - Designing research service quality based on SERVQUAL scale Shadi Shahverdiyani Open Access Article Abstract Page Full-Text 9 - The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry (Case study: five star hotels Tabriz City) jafar bahari شهلا بهاری مرجان بذله حامد بهاری Open Access Article Abstract Page Full-Text 10 - تحلیلی بر رضایتمندی مسافران از خدمات‌رسانی سامانه اتوبوس‌های تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری صابر محمدپور دکتر مظفر صرافی دکتر جمیله توکلی‌‌نیا Open Access Article Abstract Page Full-Text 11 - Checking the Quality of Weld Inspection Using SERVQUAL Model and Importance-Performance Analysis N. Adabavazeh M. Navabakhsh A. Adabavazeh Open Access Article Abstract Page Full-Text 12 - Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model (Case Study: Resalat Bank of Kermanshah Province) Peyman Akbari Abedin Darabi Open Access Article Abstract Page Full-Text 13 - Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM Alireza Alinezhad Ramin Hakimian Open Access Article Abstract Page Full-Text 14 - Prioritization of the Effective Factors in Service Quality and Customers Satisfaction Using Grey Relational Analysis (GRA) Method Seyyed Javad Iranban Somayeh Mohammadi Open Access Article Abstract Page Full-Text 15 - Assessment of Citizens' Satisfaction in the city of Mashhad from Electronic Payment Systems of Mashhad Municipality using the SERVQUAL Model saeid khayatmoghadam Open Access Article Abstract Page Full-Text 16 - A Survey on the Rate of Public Satisfaction about Subway Facilities in the City of Tehran Using Servqual Model Hamid Bigdeli Rad Vahid Bigdeli Rad Open Access Article Abstract Page Full-Text 17 - Assessment of Educational Service Quality in Campus of Technical Colleges of Tehran University from Views of Higher Education Students based on Servqual Model زهرا شاه امیری محمدرضا کرمی محمد اصلاحی Open Access Article Abstract Page Full-Text 18 - A conceptual model proposed for evaluating education quality at university mohammad ataei morteza mousavi davood haghkhah roghayeh hasanzadeh Open Access Article Abstract Page Full-Text 19 - Identification on the Relationship Among the Dimensions of Measuring of Logistics Service Quality in the Ttransport Companies in Iranian Market Mahshid Ahmadi Ali Badizadeh Open Access Article Abstract Page Full-Text 20 - A survey of service quality of the educational centers in Tabriz using servqual model and ranking educational centers using Analytic hierarchy Process Majid Bagherzadeh Fatemeh Bagherzadeh Open Access Article Abstract Page Full-Text 21 - A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model Heresh Soltanpanah Mansoor Khaksar Mohammad Kambiz Ghasri Open Access Article Abstract Page Full-Text 22 - The joint SERVQUAL and hierarchical TOPSIS based on type2 fuzzy sets for assessment of quality services (Case study: the public transportation of service quality of sharekurd) Ali dehghani Filabadi Amir saman Kheirkhah Hamid-reza Ahadi Open Access Article Abstract Page Full-Text 23 - Service Quality Measurement and Investigation of Its Relationship with Market share Based on SERVQUAL Model (case study: Saderat Bank of Tabriz) Mohammad Faryabi Mahmod Mahmodi Open Access Article Abstract Page Full-Text 24 - تحلیلی بر رضایتمندی مسافران از خدمات‌رسانی سامانه اتوبوس‌های تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری صابر محمدپور دکتر مظفر صرافی دکتر جمیله توکلی‌‌نیا Open Access Article Abstract Page Full-Text 25 - ارزیابی کیفیت خدمات شهرداری از دید کارکنان بر اساس مدل SERVQUAL (مطالعه موردی : شهرداری شهرستان بوکان) عادل صلواتی حبیب اله سالار زهی لقمان ابراهیمی Open Access Article Abstract Page Full-Text 26 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال مهدی نوری پور زینب شریفی Open Access Article Abstract Page Full-Text 27 - Data envelopment analysis in service quality evaluation: an empirical study Seyedvahid Najafi Saber Saati Madjid Tavana Open Access Article Abstract Page Full-Text 28 - Assessing students' satisfaction of the quality of library services based on SERVQUAL model: Case study of Islamic Azad University, Science and Research Branch Hojatallah Hasan Larijani Farzin Etemadi Open Access Article Abstract Page Full-Text 29 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual Faramarz Soheili elham yari Aliakbar Familrohani Open Access Article Abstract Page Full-Text 30 - Measuring and Priorities of service Quality with ServQual and AHP in Iran Khodro,s Training center GH.A Poresfadan A.A SHojaie مهران SHiri Open Access Article Abstract Page Full-Text 31 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company) Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani Open Access Article Abstract Page Full-Text 32 - Quality of Health Care Services Assessment Based on Patient Satisfaction According to the SERVQUAL Model in the Context of a Systematic Review Article Ali Maher Alireza Felegari Open Access Article Abstract Page Full-Text 33 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model ali shafiei mina jamshidi Open Access Article Abstract Page Full-Text 34 - Analyzing the level of rural satisfaction with the quality of local government services (Case: rural settlements of Rey city) Naser Shafieisabe Sogand Khaksar 10.30495/jzpm.2022.4249 Open Access Article Abstract Page Full-Text 35 - Satisfaction of the citizens of the city with the beautification performance with the urban sustainability approach ESMAEL NASIRI HENDEH KHALEH Open Access Article Abstract Page Full-Text 36 - Presenting the model of expanding quality performance in the intramural sports olympiad of the Ministry of Education and comparing it with mobile and internet addiction in students aboozar zare mehrzad hamidi vali nowzari tahere karimijashni 10.30495/jedu.2022.26860.5372 Open Access Article Abstract Page Full-Text 37 - Evaluation of Educational Service Quality in Postgraduate Programs at Islamic Azad University, Ardabil Branch, on the basis of SERVQUAL Model S. ستاری Y. نامور A. راستگو
