Checking the Quality of Weld Inspection Using SERVQUAL Model and Importance-Performance Analysis

Subject Areas : Journal of Environmental Friendly Materials

N. Adabavazeh ¹ ( Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran )
M. Navabakhsh ² ( Department of Industrial Engineering, Tehran South Branch, Islamic Azad University, Tehran, Iran )
A. Adabavazeh ³ ( Iranian Institute of Welding and Non Destructive Testing, Tehran, Iran )

Received: 2018-06-17 Accepted : 2019-03-15 Published : 2019-03-15

Keywords: Quality, SERVQUAL Model, Importance-Performance Analysis,

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