List of Articles CRM Open Access Article Abstract Page Full-Text 1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance) Mahnaz Zarei Mahbubeh Shojayi Open Access Article Abstract Page Full-Text 2 - The Intervention of Organizational Characteristics in the Relationship between CRM and Organizational Performance in the Nigerian Insurance Industry F. F. Olowokudejo M. A. Obalola S. A. Aduloju Open Access Article Abstract Page Full-Text 3 - Ranking Factors Influencing the Performance of CRM in Banking Industry Using GAHP Approach Khodakaram Salimifard Masoumeh Mohammadi Open Access Article Abstract Page Full-Text 4 - A Technology Acceptance Improvement Model for Effective Electronic Customer Relationship Management (Case study: Departments of Tejarat Bank in Yazd) S. M. Zanjirchi A. R. Konjkave Monfared S. H. Hataminasab A. Noori H. Sattarzade Open Access Article Abstract Page Full-Text 5 - Investigating the Cultural and Social Development of Organizations Based on Re-Designing Customer Relationship Management Model at Media Centers of Iranian Organizations aliakbar farhangi S.jamal tabibi kamran kianimanesh 10.30495/jisds.2007.21266 Open Access Article Abstract Page Full-Text 6 - A Study of Socio-Cultural Development of Organizations Relying on Redesigning Customer Relationship Management Model in Media Centers of Iranian Organizations (Case Study: Kargaran Welfare Bank) Kamran Kianimanesh Aliakbar Farhangi Seyed Jamaleddin Tabibi Open Access Article Abstract Page Full-Text 7 - Robust Optimization and Confidence Interval DEA for Efficiency Evaluation with Intervals Case Study: Evaluating CRM Units in a Call Center in Tehran Shabnam Mohammadi Mohammad Jafar Tarokh Emran Mohammdi Open Access Article Abstract Page Full-Text 8 - Providing a customer portfolio management (CPM) model to improve customer relationship management (CRM) ali akbar jafri Kambiz Shahroodi Seyed Mahmoud Shabgoo Monsef Narges Del Afrooz Open Access Article Abstract Page Full-Text 9 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi 10.30495/jsm.2021.1943167.1553 Open Access Article Abstract Page Full-Text 10 - Investigating the Factors Affecting the Success of Electronic Communication Management with Customers Considering the Mediator Effects of Customer Orientation meghdad haji mohammad ali jahromi Maryam Noroozpoor Roodposhti Open Access Article Abstract Page Full-Text 11 - Investigating the impact of CRM dimensions on its performance, emphasizing the role of later implementation of organizational alignment Rahele Jamshidloo Seyyed Mehdi Moafi Madani Open Access Article Abstract Page Full-Text 12 - A New Model for Best Customer Segment Selection Using Fuzzy TOPSIS Based on Shannon Entropy Naime Ranjbar Kermany Sasan H. Alizadeh Open Access Article Abstract Page Full-Text 13 - Classifying the Customers of Telecommunication Company in order to Identify Profitable Customers Based on Their First Transaction, Using Decision Tree: A Case Study of System 780 Mohammad Velayati Mohammadreza Shahriari Farhad Hosseinzadeh Lotfi 10.22094/joie.2018.572783.1575 Open Access Article Abstract Page Full-Text 14 - Modelling Customer Attraction Prediction in Customer Relation Management using Decision Tree: A Data Mining Approach Abolfazl Kazemi Mohammad Esmaeil Babaei Open Access Article Abstract Page Full-Text 15 - Pattern of customer relationship management strategies in customer journey with a mixed approach(Case Study: Hypermia Chain Stores) Fatemeh karimvand Neda Soleymani mahmood Elmi 10.30495/jss.2020.1912888.1246 Open Access Article Abstract Page Full-Text 16 - The Study of the Effects of Knowledge Management (KM) on Customer Relationship Management (CRM) in Refah Bank (case study: Kurdistan Province) Adel Salavati Parviz Kafcheh Kayvan Salehpoor Open Access Article Abstract Page Full-Text 17 - Evaluating Customer Relationship Management Effectiveness Based on Fuzzy Inference System Houshang Taghizadeh Open Access Article Abstract Page Full-Text 18 - Microstructure and Mechanical Properties of the Friction Welded Joint between X53CrMnNiN219 and X45CrSi93 Stainless Steel khalil gheisari Mohammad Reza Abasi Open Access Article Abstract Page Full-Text 19 - The Effect of E-Commerce on CRM in the Banking Industry (Case Study: The Western District of Pasargad Bank in Tehran) Vadood Javan Amani, Hamid Akbari Open Access Article Abstract Page Full-Text 20 - Preparation and evaluation of sodium alginate nanoparticles containing CRM197 protein by ionic gelation method ُSamira َAghamiri Mojtaba Noofeli Hamid reza Goudarzi Parvaneh Saffarian Zahra Salehi Najafabadi Open Access Article Abstract Page Full-Text 21 - A Review of Different Data Mining Techniques in Customer Segmentation Tannane Parsa Kord Asiabi Reza Tavoli Open Access Article Abstract Page Full-Text 22 - Two-machine robotic cell considering different loading and unloading times A.M Kimiagari H Mosadegh Open Access Article Abstract Page Full-Text 23 - Structural equations the effect of customer relationship management on the performance of the public libraries of South Khorasan province HamidReza Mahmoodi Nazila Mehrabi Open Access Article Abstract Page Full-Text 24 - Designing and Developing the Model for CRM System Measurement and Evaluation in Product Supply Chain Vahid Naghshineh Arjmand Sina Nematizadeh Mahdi Karimizand Azam Rahiminik Open Access Article Abstract Page Full-Text 25 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior javid rakhshani zohreh madani somayeh saebnia Open Access Article Abstract Page Full-Text 26 - نقش استقرار مدیریت ارتباط الکترونیکی با مشتری در موفقیتهای درونی و بیرونی سازمان بهرام خیری محمدجواد نائیجی Open Access Article Abstract Page Full-Text 27 - عوامل مشتریگرایی و مدیریت روابط مشتری زهرا علیپور درویش حمیدرضا سعیدنیا عطیه نوری زاده قصری Open Access Article Abstract Page Full-Text 28 - The CRM and ERP Impact on Value (Performance) Organizations Taking into Account of Mediator Integrated System and Process (Case Study: Mehvarsazan Iran Khodro Company) Mohammad Mahmoudi meymand Fatemeh Shabannezhad Open Access Article Abstract Page Full-Text 29 - Drug Resistance of Mycobacterium Tuberculosis in Clinical Samples Using Real Time PCR Techniques محیا Mousavi هادی Amrollahi Open Access Article Abstract Page Full-Text 30 - Effect of E-CRM System on Attracting Bank Deposits Farnad Zahra Sadat Afghah Open Access Article Abstract Page Full-Text 31 - Numerical Implementation of A Nonlocal Damage Model For A Stress Regime-Dependent Creep Constitutive Model Behzad Dastgerdi Mostafa Baghani https://doi.org/10.60664/jsm.2024.1129238 Open Access Article Abstract Page Full-Text 32 - The Comparative Study of ADI Machinability with 42CrMo4 Steel in Turning Process M. SH H. عباسی ایروانلو H. عیوضی باقری A. جعفری
