Robust Optimization and Confidence Interval DEA for Efficiency Evaluation with Intervals Case Study: Evaluating CRM Units in a Call Center in Tehran

Subject Areas : International Journal of Data Envelopment Analysis

Shabnam Mohammadi ¹ ( MSc. Student in E-Commerce, Industrial Engineering, K.N Toosi University, Tehran, Iran )
Mohammad Jafar Tarokh ² ( IT Group, Industrial Engineering, K.N Toosi University, Tehran, Iran )
Emran Mohammdi ³ ( Industrial Engineering, Iran University of Science & Technology, Tehran, Iran )

Received: 2016-08-15 Accepted : 2016-11-25 Published : 2017-01-01

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References:

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