Robust Optimization and Confidence Interval DEA for Efficiency Evaluation with Intervals Case Study: Evaluating CRM Units in a Call Center in Tehran
Subject Areas : International Journal of Data Envelopment Analysis
Shabnam Mohammadi
1
(
MSc. Student in E-Commerce, Industrial Engineering, K.N Toosi University, Tehran, Iran
)
Mohammad Jafar Tarokh
2
(
IT Group, Industrial Engineering, K.N Toosi University, Tehran, Iran
)
Emran Mohammdi
3
(
Industrial Engineering, Iran University of Science & Technology, Tehran, Iran
)
Keywords:
Abstract :
[1] Ben-Tal, A., Nemirovski, A. (2000). Robust solutions of linear programming problems contaminated with uncertain data. Mathematical Programming, 88, 411–421.
[2] Bertsimas, D., Sim, M. (2003). Robust discrete optimization and network flows. Mathematical Programming Series 98, 49– 71.
[3] Bertsimas, D., pachamanova, D,.Sim, M. (2004). Robust linear optimization under general norms, Operations Research Letters 32, 510 – 516.