Robust Optimization and Confidence Interval DEA for Efficiency Evaluation with Intervals Case Study: Evaluating CRM Units in a Call Center in Tehran

Subject Areas : International Journal of Data Envelopment Analysis

Shabnam Mohammadi ¹ , Mohammad Jafar Tarokh ² , Emran Mohammdi ³

1 - MSc. Student in E-Commerce, Industrial Engineering, K.N Toosi University, Tehran, Iran
2 - IT Group, Industrial Engineering, K.N Toosi University, Tehran, Iran
3 - Industrial Engineering, Iran University of Science & Technology, Tehran, Iran

Received: 2016-08-15 Accepted : 2016-11-25 Published : 2017-01-01

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References:

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[2] Bertsimas, D., Sim, M. (2003). Robust discrete optimization and network flows. Mathematical Programming Series 98, 49– 71.

[3] Bertsimas, D., pachamanova, D,.Sim, M. (2004). Robust linear optimization under general norms, Operations Research Letters 32, 510 – 516.