List of Articles ارتباط با مشتری

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  1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance)
  Mahnaz Zarei Mahbubeh Shojayi
• Open Access Article
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  2 - Meta-analysis of customer communication relationships with the satisfaction of users of sports facilities
  kazem mehri mehrdad Rahimain alireza taherpour
• Open Access Article
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  3 - Providing a model for the market of selling new goods by one-to-one marketing method
  AFSANEH ZAMANI MOGHADAM
• Open Access Article
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  4 - Developing and validating a marketing model for private higher education institutions: an integrated study
  Roya Babaee Kasmaee Mohammd Ali Nadi
• Open Access Article
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  5 - Provide Customer Relationship Management Model for Social Media-Based Businesses
  Hossein Daneshmehr reza radfar Kambiz Heidarzadeh Hanzaee
• Open Access Article
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  6 - Identifying effective strategic factors in the field of sales performance and the role of social media marketing with a future research approach
  farid gharavi Hosein Vazifehdust Karimkarim Hamdi
• Open Access Article
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  7 - The evaluation of relationship between customer value and customer relationship management performance
  K. Heidarzadeh A. Zendehdel Ali Hossin Soltani
• Open Access Article
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  8 - Study and Effectiveness of Marketing Mix (Service) on Customer Relationship Management (Especial Ref. to Insurance Industry )
  V. R. Mirabi
• Open Access Article
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  9 - The use of organizational capabilities to increase customer value (case study: marketing managers and experts of Sepah bank)
  Hosein Vazifehdoust Maryam Abdoli
• Open Access Article
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  10 - A Model to Evaluate "CRM" Using Communicative Approach Between viewpoints of Subscribers, Journalist and Editors In All the Specialized Non-Governmental Journals in Tehran-Iran
  Baharak Nateghipour
• Open Access Article
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  11 - سنجش مدیریت ارتباط با مشتری مبتنی بر رویکرد ارتباطی در بین مشترکان نشریه های تخصصی غیر دولتی شهر تهران
  علی اکبر فرهنگی طهمورث حسنقلی پور بهارک ناطقی پور
• Open Access Article
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  12 - The effect of relationship marketing on loyalty with the mediating role of wushu weapons customer relationship management
  Somayeh Mirani
  10.30495/jism.2022.22117
• Open Access Article
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  13 - Presentation of a Two Stages Model Based on Data Mining for Evaluation of Common Customers of Bank and Insurance Companies
  Hamidreza Amir hasankhani abbass toloie Alireza poorebrahimi reza radfar
• Open Access Article
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  14 - بررسی مدیریت ارتباط با مشتری الکترونیک و پیامدهای آن در نظام بانکی کشور و ارائه مدل بومی
  مینا عبدالعلی پور حسین بوداقی خواجه نوبر پروانه گلرد رضا رستم زاده
  10.30495/jae.2023.71674.1471
• Open Access Article
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  15 - A Fuzzy Logic Approach to Evaluation of Customer Satisfaction
  Hodjat Hamidi
• Open Access Article
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  16 - Investigating the Effect of Marketing Research on Marketing Proximity Through the Use of Intermediary Variables: The Relationship between the Company and Customers and the Sales Staff
  homa doroudi sanaz moradi
• Open Access Article
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  17 - Determination of the main factors influencing the Failure of customer relationship management projects (CRM) (Case Study: Customer Relationship Management Process Implementation Group Department of Mathematics and Computer Science, Amirkabir University of Technology)
  احد بنار مریم خالقی بایگی امین حبیبی راد
• Open Access Article
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  18 - Identification Effect Factors on Customer Relationship Management in Retail Banking
  Mohammad ail abdolvand mehrnosh najafi
• Open Access Article
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  19 - Identification Effect Factors on Corporate Banking Effectiveness with the Role of Customer Relationship Management as mediation Role “Mixed Method”
  Mohammad ail abdolvand mehdi baniasadi
• Open Access Article
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  20 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
  keyhan kia Vahid Reza Mirabi Amin Mozafari
• Open Access Article
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  21 - Ranking Factors Influencing the Performance of CRM in Banking Industry Using GAHP Approach
  Khodakaram Salimifard Masoumeh Mohammadi
• Open Access Article
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  22 - Identifying the Factors Affecting Marketing Success at One of the Branches of Tejarat Bank Using Data Mining Techniques
  mehdi ghazanfari aghdas badiee fatemeh moslehi
• Open Access Article
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  23 - Review the effect of social media content on purchase intention according to mediating role normative social and informational influence and customer’s relationship (Novin leather’s customers through social network of Instagram)
  zahra feyzi peyman ghafariashtiani
• Open Access Article
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  24 - Provide a Model for Customer Relationship Management (CRM) In Discount Chain Stores Through The Use of the Internet of Things and Big Data
  Mohammadreza Rostami Eshagh ghoorchibeygi
  10.30495/jomm.2022.19513
• Open Access Article
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  25 - Providing the Sales Model of New Products of the Country's tire Industry through Relational Marketing Methods
  masoud safizadeh afsaneh zamanimoghadam Abbas Toloei Ashlaghi
  10.30495/jomm.2022.19517
• Open Access Article
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  26 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province)
  sajad Rabiheh ali Rezaian
  10.30495/jomm.2022.60251.1808
• Open Access Article
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  27 - A Technology Acceptance Improvement Model for Effective Electronic Customer Relationship Management (Case study: Departments of Tejarat Bank in Yazd)
  S. M. Zanjirchi A. R. Konjkave Monfared S. H. Hataminasab A. Noori H. Sattarzade
• Open Access Article
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  28 - Mining the Retail Banking Customers Characteristics Using Data Mining Techniques
  J. Nazemi P. Jafari H. Hashemi
• Open Access Article
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  29 - A Fuzzy Logic Approach to Evaluation of Customer Satisfaction
  H. Hamidi
• Open Access Article
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  30 - A Study on the Critical Success Factors in Customers Relationship Management (Case Study: Saman Insurance Company)
  N. Tazari M. Bolourian Tehrani
• Open Access Article
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  31 - Study Relationship between Usage Marketing Metrics from Innovation View and Achievement of Objective for Customer Relationship Management Based on Gartner’s Model in Isfahan Sepah Bank
  M. R. Dalvi M. Kadkhodayi
• Open Access Article
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  32 - The Strategy Formulation for Customer Relationship Management System with Balance Score Card Approach (CRM SCORE CARD) in Sapco Company
  J. Haghighat Monfared E. Saraeenia
• Open Access Article
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  33 - Determination of the Main Factors Influencing the Failure of Customer Relationship Management Projects (CRM) (Case Study: Customer Relationship Management Process Implementation Group Department of Mathematics and Computer Science, Amirkabir University of Technology)
  M. Khaleghy Baygy A. Banar A. Habibi Rad
• Open Access Article
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  34 - A Study of Socio-Cultural Development of Organizations Relying on Redesigning Customer Relationship Management Model in Media Centers of Iranian Organizations (Case Study: Kargaran Welfare Bank)
  Kamran Kianimanesh Aliakbar Farhangi Seyed Jamaleddin Tabibi
• Open Access Article
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  35 - Presenting a model for establishing a customer relationship management system in Iranian sports clubs using GIS
  Alireza Pashaei khamne Farshad Emami seydemad hosseini akram Khajepour
  10.30495/sarzamin.2022.21184
• Open Access Article
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  36 - The effect of innovative behavior on organizational performance by explaining the mediating role of customer relationship management and competitive advantage in the customers of Snowa refrigerator in Arak city.
  maziyar kohzadichegeni mohamad taherirozbahani
  10.30495/ums.2023.21833
• Open Access Article
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  37 - Online customer relationship management tactics and Customer Green patronage intention: The mediating role of perceived green risk
  Leila Andervazh omid ZamanPour iman ghasemi hamedani
  10.30495/jest.2022.51296.5012
• Open Access Article
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  38 - Predicting Customer Churn in the Insurance Industry: Identifying the Influential Factors
  samaneh soltani Lifshagerd Kambiz Shahroodi Ebrahim Chirani
• Open Access Article
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  39 - Identify the dimensions and macro components of the innovative model of promoting customer relationship management based on business intelligence and examine the relationships between them
  Nasrin Akhgari Mehran Keshtkar Mahmoud Ahmadi Sharif
• Open Access Article
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  40 - Proposing Strategies to Obtain Customer Satisfaction in the Interaction Between Customer Performance and production Performance as a Competitive Advantage,a TQM Approach
  Afsaneh Rahimi AliReza Irajpour
• Open Access Article
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  41 - The utilization of customer relationship management system for assessment of the level of customer loyalty and its impact on brand image (Case Study: Davan Sanaat Company in Shiraz)
  Mina Akhbariazad Mehrnaz Amiri davani
• Open Access Article
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  42 - A Comparative Analysis of Customer Relationship Management (CRM) in Three Iranian Banks Based on Swift Approach
  mohsen alvandi mohammad karimi
• Open Access Article
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  43 - Presenting an integrated model of Implementation of customer Relationship Management Concept in Bank Mellat
  Javad Mehrabi Mehdi Babai Ahari Maryam Taati
• Open Access Article
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  44 - Recognizing and Describing the Desirable Model of Workplace Spirituality, Customer Relationship Management and Quality of Work Life
  Hojat Shahrokhi Masoud Pourkiani Saeed Sayadi Sanjar Salajegheh Ayoob Sheikhy
• Open Access Article
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  45 - Influence of Customer Knowledge Management in Improvement Relationship with Industrial Customers (Car Parts Maker Based in the Industrial City of Qazvin)
  Mohammad Ali Valipour Esmaeil Malek Akhlagh Roghaeh Pourhassan
• Open Access Article
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  46 - Pattern of customer relationship management strategies in customer journey with a mixed approach(Case Study: Hypermia Chain Stores)
  Fatemeh karimvand Neda Soleymani mahmood Elmi
  10.30495/jss.2020.1912888.1246
• Open Access Article
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  47 - The relationship between customer relationship management (CRM) and organizational effectiveness from the perspective of the bank Mellat staff
  Asgar Rahmatnejad Mehran Samadi
• Open Access Article
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  48 - The Study of the Effects of Knowledge Management (KM) on Customer Relationship Management (CRM) in Refah Bank (case study: Kurdistan Province)
  Adel Salavati Parviz Kafcheh Kayvan Salehpoor
• Open Access Article
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  49 - Saderat Bank customer classification using decision tree Based on customer value
  Hosein Beyorani Mahram Azimi
• Open Access Article
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  50 - Evaluating Customer Relationship Management Effectiveness Based on Fuzzy Inference System
  Houshang Taghizadeh
• Open Access Article
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  51 - نقش مدیریت ارتباط با مشتری الکترونیک در رفتارهای بازاریابی و عوامل محیطی سبز
  نظاره کرد پرویز سعیدی روح اله سمیعی سامره شجاعی
• Open Access Article
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  52 - The Effect of E-Commerce on CRM in the Banking Industry (Case Study: The Western District of Pasargad Bank in Tehran)
  Vadood Javan Amani, Hamid Akbari
• Open Access Article
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  53 - The effect of customer experience management on word-of-mouth advertising with the mediating role of customer relationship management in Mashhad bodybuilding clubs
  seyed mohammad hosein hoseini ravesh amir moghaddam
• Open Access Article
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  54 - Investigating the impact of establishing business intelligence and flexibility on the success of the organization with the mediating role of customer relationship management
  farzad asayesh Reza Baloo
• Open Access Article
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  55 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company
  Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee
• Open Access Article
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  56 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
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  57 - Investigating the effect of customer relationship management on customer retention based on the mediating role of service quality (case study: Torb company)
  Kamran Yeganegi Zahra Neshati Maryam Ebrahimi
• Open Access Article
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  58 - عوامل موثر بر عملکرد مدیریت ارتباط با مشتری، مبتنی بر رفتار مشتریان
  محمد طالقانی فروزش فلاح حسن پور
• Open Access Article
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  59 - بررسی و استقرار سیستم مدیریت ارتباط با مشتری در ایجاد مزیتی رقابتی پایدار برای شرکتهای IT در شرکتهای IT زنجان
  مهرداد علیپور محمد حلاج محمدی موسی اجاقلو
• Open Access Article
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  60 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
  Mohammad Abbasian Saied Sehhat
  10.30495/msds.2021.1939959.1011
• Open Access Article
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  61 - Modeling e-Customer Relationship Management, Case Study: Banking Systems
  Kamran Yeganegi Maryam Ebrahimi
  10.30495/msds.2022.1949842.1032
• Open Access Article
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  62 - Prioritization of Effective Factors on Electronic Customer Relationship Management in Golestan Gas Company
  Nezareh Kord Parviz Saeidi Roohalla Samiee Samereh Shojaee
  10.30495/msds.2023.1980510.1122
• Open Access Article
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  63 - Structural equations the effect of customer relationship management on the performance of the public libraries of South Khorasan province
  HamidReza Mahmoodi Nazila Mehrabi
• Open Access Article
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  64 - Analysis of macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services
  Nadjla Hariri Mina Esmaeili Golsefid
• Open Access Article
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  65 - بررسی عوامل موثر بر بهبود عملکرد مدیریت ارتباط با مشتری در شرکت‌های وارد کننده سیستم‌های صوتی و تصویری
  امیر عدیلی
• Open Access Article
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  66 - ارائه مدل کمی توسعه کسب و کارهای نوین مبتنی بر رویکرد رفتار محله محور در کلان شهر تهران
  سید محمود هاشمی احسان یزدانی
• Open Access Article
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  67 - ارائه الگوی ارتباط با مشتری مبتنی بر نقاط تماس در سفر مشتری با رویکرد کیفی فراترکیب
  فاطمه کریم وند ندا سلیمانی محمود علمی
• Open Access Article
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  68 - Customer relationship management
  BAHMAN khanalizadeh
• Open Access Article
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  69 - Designing a marketing model in Iran's industry, mining and trade organization with a theme analysis approach
  Elnaz Noori hamid kakaei Marjan DamanKeshideh
• Open Access Article
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  70 - The Impact of CRM (Customer Relationship Management) and RM (Relationship Marketing) on the Business Performance of Tehran Ansar Bank Branches
  Hormoz Mehrani Mansoure Sadeghi
• Open Access Article
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  71 - رویکرد داده‌کاوی در بخش‌بندی بازار مشتریان به منظور اتخاذ استراتژی‌های کارا (مطالعه موردی صنعت مخابرات)
  محمد ولایتی فرهاد حسین زاده لطفی محمدرضا شهریاری فریدون رهنمای رود پشتی
• Open Access Article
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  72 - Measuring the quality of customer relationship management for the development of digital marketing strategies in Shahr Bank
  Mohammad Reza Javid Sina Nematizadeh Behrouz Ghasemi
  10.30495/fed.2023.702195
• Open Access Article
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  73 - delivery a model for new home business development on the basis of neighborhood oriented approach in the in Tehran Metropolis
  Ehsan Yazdani Sayyed Mahmud Hashemi Abdullah Naami
• Open Access Article
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  74 - Modeling and Designing a Two-Objective Supply Chain Network based on Customer Relationship Management: A Case Study
  Mohsen Etemad Navid Nezafati Mohammad Reza Fathi
• Open Access Article
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  75 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior
  javid rakhshani zohreh madani somayeh saebnia
• Open Access Article
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  76 - Scientific Observation of the Development of Customer Relationship Management Strategy: A Case Study of Scientmetrics
  Hadi Hosseinimanesh Shahnaz  Nayebzadeh Seyyed Hassan Hataminasab Mozhde  Rabbani
• Open Access Article
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  77 - بررسی تأثیر مدل سیستم‌های مدیریت ارتباط با مشتری
  وحیدرضا میرابی بهرام خیری ساناز رضایی
• Open Access Article
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  78 - عوامل مشتری‌گرایی و مدیریت روابط مشتری
  زهرا علیپور درویش حمیدرضا سعیدنیا عطیه نوری زاده قصری
• Open Access Article
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  79 - Providing a tool to study the factors affecting customer portfolio management (CPM) in the insurance industry
  ali akbar jafri kambiz shahroodi seyed mahmoud shabgoo monsef narges delafrooz
• Open Access Article
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  80 - Designing a Model for the Sale of New Goods through One-to-One Marketing Method (Case Study: Country Tire Industry)
  Masaud Safizade Afsaneh ZamaniMoghadam Abbas Toloie Ashlaghi,
  10.30495/mlseo.2022.691016
• Open Access Article
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  81 - The Impact of Organizational Culture, Organizational Strategy and Technological Innovation on the Effectiveness of Electronic Customer Relationship Management Systems.
  zeynab soltani nima Jafari navimipour
• Open Access Article
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  82 - The Effect of Marketing Mix to Attract Loyal Customer، s to Help Customer Relationship Management System (CRM) (Case study: Kosar Credit Financial Institution)
  Rasoul Salmasi Jafar Sadegh Feizi
• Open Access Article
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  83 - The CRM and ERP Impact on Value (Performance) Organizations Taking into Account of Mediator Integrated System and Process (Case Study: Mehvarsazan Iran Khodro Company)
  Mohammad Mahmoudi meymand Fatemeh Shabannezhad
• Open Access Article
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  84 - The effect of organizational resource planning systems on supply chain management
  kamran yeganegi sepideh Safar khani Iraj Movafagh
• Open Access Article
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  85 - Designing and Validating a Model for Integrating Customer Knowledge Management and Customer Relationship Management with a Competitive Advantage Approach in the Iranian Banking Industry
  Saba Heydari Fariz TaheriKia Niloofar Imankhan
• Open Access Article
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  86 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
  mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei
• Open Access Article
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  87 - Analyzing the Challenges of Integrating Artificial Intelligence and Customer Relationship Managemen
  ُShirvan Keivani mojtaba heydari reza rostamzadeh
• Open Access Article
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  88 - Decoding the impact of sustainable customer relationship management on sustainable competitive advantage with the mediating role of perceived relationship quality and moderating role of relational capital
  Sina Tayebi Rasool Rezaei
• Open Access Article
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  89 - Customer relationship management as a systematic strategy for deploying service-oriented universities
  soghra afkaneh parivash jafari
• Open Access Article
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  90 - Providing a paradigm model of customer interaction with an emphasis on electronic management of customer relations (a study of banks-affiliated universities)
  Seyed Mohammad  Azimi Kiumars  Aria Seyed Mehdi  Jalali
• Open Access Article
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  91 - طراحی الگوی مدیریت ارتباط با مشتری در شبکه‌های اجتماعی مجازی مبتنی بر بازاریابی سببی
  ali reza salehi hossine vazifeh dust parviz saeedi Abdolaziz Paghghe
• Open Access Article
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  92 - Use of social media technology and its relationship with company performance with the mediating role of strategic customer relationship management capabilities
  Akbar Valizadeh Oghani Nazli Rahimzadeh
• Open Access Article
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  93 - The use of dynamic system in the analysis of customer relationship management model
  somayeh hosseini MohammadReza Motadel Abbas Toloie Eshlaghy