Journal of Development & Evolution Mnagement: 5 (0)

Open Access Article

1 - Identification of key performance evaluating indexes of Gilan province's line personnel of government hospitals
Moggan Taqizade seyed mehdi Alavani Naser Hamidi

Today, the organizations need of various operational indexes and existence of the reference that exhibiting the indexes is necessary for deserved activities. Purpose of this study is identifying key indexes which evaluating line personnel's performance in government hos More

Today, the organizations need of various operational indexes and existence of the reference that exhibiting the indexes is necessary for deserved activities. Purpose of this study is identifying key indexes which evaluating line personnel's performance in government hospitals of Gilan province. All the line personnel of Gilan's public hospitals were considered as statistical population and two methods of snowball sampling with sampling size of 14 and simple random sampling with sampling size of 60 were used. Data acquisition method was field data acquisition and data acquisition tools were interview and questionnaire. Data mining were done by Smart-PLS and SPSS software. The date of collecting data was 2016-2017. First to sixth ranks were components of teaching hospital issues, regarding the regulations which are passed by hospital, job satisfaction, invention in hospital issues, taking apart in doing activities and regarding Islamic behavior and worth, respectively. performing this study can help managers of government hospitals and senior managers of health ministry for programing and policy-making by use of introducing key indexes of performance evaluating. Manuscript profile

Open Access Article

2 - The structural model of the relationship between external service quality on customer satisfaction in the hospitality industry supply chain
Manizheh Mollaei Ali Mohaghar Ezatollah Asgharizadeh

service Quality, is an important index to measure customer satisfaction in the hotel industry. Therefore, in order to achieve a competitive advantage and customers retaining, service quality improvement, has been transformed to an important tool to achieve customer sati More

service Quality, is an important index to measure customer satisfaction in the hotel industry. Therefore, in order to achieve a competitive advantage and customers retaining, service quality improvement, has been transformed to an important tool to achieve customer satisfaction in the hotel industry. The aim of this study is examine the external and internal dimensions of service quality on customer satisfaction in the hotel industry's supply chain. In this study, 265 questionnaires (Parkash, 2011) collecting and analyzed by structural equation modeling and LISREL 8.5, and the impact of external service quality indicators (agility, reliability, compatibility, relationships, alignment and reliability services, qualification Services) were evaluated on internal service quality indicators and customer satisfaction. The results show, the internal service quality directly greatest impact on the external service quality (indirectly and through the intermediary internal service quality) on customer satisfaction, as well as the indicators related to the quality, agility (76 / 0) and service qualification (56/0) have the highest and lowest impact on the external service quality respectively and reliability (78/0) and evident (66/0) as well as the highest and lowest impact on the internal service quality. Manuscript profile

Open Access Article

3 - Impact of Strategic Planning on Profitability of Mashhad Food Industry Companies
Parisa Alizadeh Hossein Mohammadi

Achieving company to desired goals significantly depends on strategic planning of the company. Strategic planning provides a framework for managing future vision. On the other hand, there is a strong correlation between strategic planning and the marginal product of the More

Achieving company to desired goals significantly depends on strategic planning of the company. Strategic planning provides a framework for managing future vision. On the other hand, there is a strong correlation between strategic planning and the marginal product of the company. Due to the importance of food industry in employment, value added and investment, it seems necessary to review the profitability and factors affecting the existence of strategic planning managers to achieve the goals of this industry. In this study, first, the factors affecting the existence of strategic planning were analyzed using a Probit model and propensity score matching approach. Then, the effect of strategic planning on profitability has been evaluated by estimating average treatment on the treated group. Required data were collected through interviews with 33 marketing managers of Mashhad food industry. A simple random sampling method was used to select the sample size. The results of the Probit model showed that attitude to staff reception, attitude to team participation and job stability of managers have a positive and significant effect on the probability of strategic planning. After matching, the difference in the mean between treatment and control groups was decreased for attitude to staff reception, attitude to team participation, job stability of managers and knowledge of managers about the importance of strategic planning. The results of estimating average treatment on treated group showed that the profitability among the treated group units was 2.5 times greater than those in the control group. Manuscript profile

Open Access Article

4 - A Comparative Study of Management in Islam and the West in the Area of Management Process
saeideh Lotfipour Hasan Rangriz Mehdi Sadegi

This paper tries to compare Islam and the West in the area of management process. It is a practical research carried out in 1394(2015) and a descriptive-survey in terms of method and nature which attempts to offer various aspects of Islam's impacts on management. The po More

This paper tries to compare Islam and the West in the area of management process. It is a practical research carried out in 1394(2015) and a descriptive-survey in terms of method and nature which attempts to offer various aspects of Islam's impacts on management. The population of the investigation is 140 administrators and faculty members and 93 seminary leaders and students of Kermanshah city. Sampling was calculated by Cochran’s formula and the number of samples in the academic and seminary communities were selected as 103, and 75 individuals, respectively. Data collection instrument was a questionnaire of 38 items with 5 degree responses based on Likert scale. Its validity was approved by experts and its reliability proved to be 0.869 by Cronbach's alpha coefficient. The information was analyzed by SPSS using the Mann-Whitney U test. The results show that the importance of management factors has also been presented in Islam and the West. The results suggest that management in Islam has fundamental differences with the management in the West in terms of effective characteristics of nature, foundation principles and objectives. They have different procedures in planning, organizing, leadership, decision-making, control and coordination as the main management factors. Furthermore, as the difference in methodology for planning and coordination components was minimal, it has been ignored and it is referred as similarity. The result of the library research is presented in a table applying the studies on the provided subject representing the differences among experts’ opinion about management in Islam and the West. Manuscript profile

Open Access Article

5 - Design of reckon pattern of behavior optimization
seyed hesam vaghfi Mohamad mehdi Ghomian samiran khajezade Hamid reza Ghasmi

In recent decades the importance of internal audit is growing and in today's world, internal auditors have an appropriate role and position in organizations. For adding more value to internal auditing and improving the organization's operations, taking optimal treatment More

In recent decades the importance of internal audit is growing and in today's world, internal auditors have an appropriate role and position in organizations. For adding more value to internal auditing and improving the organization's operations, taking optimal treatment strategies have great importance. In this study, first the ideal situation of behavioral strategies was recognized (with an emphasis on proportion of three components of duty, leadership and motivation) in the internal audit department of Mashhad Municipality by Delphi method and then the present status of strategies was identified in the subjected department. Then the ideal situation was compared with the current situation so to extract the probable lack of matching. The results showed that the strategy of "motivation" is proportional to the desired condition so that the mechanism of rewarding employees was also based one are many repetitive tasks. And this strategy should change in order to avoid giving repetitive tasks to employees, and on the other hand categorize and separate the tasks as much as possible. Also about the strategy of the "leadership", necessary changes should be applied (in both delegation of authority and avoidance of ambiguity) so that more authority be delegated to the auditors in the selection of subjects and the managers avoid ambiguity and risk. Manuscript profile

Open Access Article

6 - Identification and Impact of Initiatives on Green Supply Chain Management Performances
Mojdeh Rabani Zahra Delshad

In the new century, the main challenge of mankind is to find a sustainable way of producing, consuming and living. The prevention and control of environmental pollution of the industry can help to improve the production process, increase profitability (in the long run) More

In the new century, the main challenge of mankind is to find a sustainable way of producing, consuming and living. The prevention and control of environmental pollution of the industry can help to improve the production process, increase profitability (in the long run) and achieve global markets that have recently become sensitive to the environment. The purpose of this study was to identify and effect the initiatives on the performances of the green supply chain in the manufacturing industries (petrochemicals and petroleum refineries). The method of this research is applied in terms of the purpose and according to the method, a correlation study is carried out. Using the questionnaire and survey method, the required data are collected and a simple random sampling method has been used. The statistical population of this research consists of directors and experts of petrochemical industry and petroleum refinery of Shiraz (including 150 people). Data were analyzed using SPSS and LISREL software. Finally, according to the path analysis model, the results indicated that between internal pressure and external pressure of the green supply chain, internal pressure and green supply chain initiatives, external pressure and green supply chain initiatives, green supply chain initiatives and environmental performance, There is a meaningful relation between environmental performance and economic performance, environmental performance and operational performance, economic performance and operational performance, economic performance and organizational performance, but between green supply chain initiatives and economic performance, environmental performance and organizational performance, operational performance and performance Organizational relationship is not significant. Manuscript profile

Open Access Article

7 - Meta-analysis of the relevance between quality of work life and Job Satisfaction on Iran‘s organizations
Seyed Mehdi Veyse Jafar Abbaspour Heydar Abbaspour

Quality of work life has an important impact on the job satisfaction. Therefore, the purpose of this study is to provide a meta-analytic examination of the relationships between Quality of work life and job satisfaction. For this purpose, nine of which were acceptable i More

Quality of work life has an important impact on the job satisfaction. Therefore, the purpose of this study is to provide a meta-analytic examination of the relationships between Quality of work life and job satisfaction. For this purpose, nine of which were acceptable in terms of methodological choice and meta-analysis was performed on them. This paper, using meta-analysis method and Comprehensive Meta-Analysis Software (CMA2), aggregated the findings of articles. Results, based on 1940 participants, indicated that Quality of work life and job satisfaction is above averageThis paper, using meta-analysis method and Comprehensive Meta-Analysis Software (CMA2), aggregated the findings of articles. Results, based on 1940 participants, indicated that Quality of work life and job satisfaction is above average (mean effect size 0/57). Among the dimensions of quality of work life, quality of work life was strongly correlated with the social cohesion (0/507), the development of human capabilities (0/495), overall living space (0/484), but the correlation of safe working environment with the job satisfaction (0/337) was less. Manuscript profile

Open Access Article

8 - The impact of ethical leadership on employee creativity: the mediating role of employee voice: Case Study Staff tehran University of Medical Science
Emran Mohammadi Fateh Faraj Allah Rahnavard Parivash Thmasebi Reza Asadi

The purpose of this study was to investigate the effect of ethical leadership on creativity of employees, taking into account the role of mediation of employees' voices. The present research is based on the applied objective and in terms of the nature and method of the More

The purpose of this study was to investigate the effect of ethical leadership on creativity of employees, taking into account the role of mediation of employees' voices. The present research is based on the applied objective and in terms of the nature and method of the research type is descriptive and correlational and is one-sectional in terms of the time of research. The statistical population of this research is all employees of Tehran University of Medical Sciences. A sample of 264 people was selected through simple random sampling. Questionnaires were distributed over a 2 month period. The return rate was 89%. In total 237 completed questionnaires were collected and entered into the research process. Validity of the questionnaire was confirmed by the experts. The reliability of the tool was calculated and validated using Cronbach's alpha. Data were analyzed using spss24 and Amos22 software. The results of the research show that ethical leadership affects creativity. Ethical leadership affects employees 'voices, and employees' voices also affect creativity. On the other hand, the results indicate that the voice of the staff mediates the relationship between ethical leadership and employee creativity. This article shows the benefits of ethical leadership in the organization, and includes concepts for developing ethical leadership and its impact on employees' voices and creativity Manuscript profile

Open Access Article

9 - A survey on the factors affecting the adoption of online banking as a result of the integration of technology acceptance model and the theory of planned behavior on perceived risk and perceived usefulness
Mansoure Sadeqi Hormoz Mehrani

The objective of this study is to investigate the factors affecting technology acceptance model with a model on the theory of planned behavior in order to predict and explain behavioral intentions of customers towards the adoption of online banking. The present research More

The objective of this study is to investigate the factors affecting technology acceptance model with a model on the theory of planned behavior in order to predict and explain behavioral intentions of customers towards the adoption of online banking. The present research is applied objectively, descriptive in terms of implementation and a survey and correlation study in terms of the type of research. The statistical population includes all customers of all Mellat Bank branches in Gorgan city in 2014 that had used online banking. A sample consisting of 384 people was selected using stratified random sampling method. The data collection tool is questionnaire. The validity of questionnaire was determined using content validity method and the reliability was verified by Cronbach's alpha method. According to the data analysis, the results indicate that all hypotheses related to the technology acceptance model and the theory of planned behavior were confirmed and all hypotheses of perceived risk theory weren't confirmed except (hypothesis 8, b) and (hypothesis 12, b). Manuscript profile

Open Access Article

10 - Assessment Talent Management Strategy on Job Satisfaction and Organizational Commitment Knowledge Worker
Ebrahim Rajabpour Jahanshah Chartab Moghadam

The aim of this research was to investigate the relationship between talent management strategy, job satisfaction and organizational commitment of employees. The research based on objective is implicated and based on Data collection methods is survey and based on struct More

The aim of this research was to investigate the relationship between talent management strategy, job satisfaction and organizational commitment of employees. The research based on objective is implicated and based on Data collection methods is survey and based on structural equation modeling. Research population knowledge worker at Research Institute of Petroleum Industry included 700 people, among whom 202 subjects were randomly selected. Research To collect data, Researcher made questionnaire talent management strategy Minnesota's job satisfaction questionnaire and Allen & Meyer questionnaire for organizational commitment were used، based on five point scales (from very high to very little). Face and content validity was used to evaluate questionnaires Validity. Also, Cronbach's alpha was used to establish the reliability of instruments، 0.88، 0.84 and 0.96 for each questionnaire respectively. Data was analyzed by using the statistical software SPSS and LISREL. Results showed that there are strong positive causal relationships between talent management strategy and job satisfaction and also between talent management strategy and organizational commitment. Furthermore the results indicated that relationship between job satisfaction and organizational commitment is not significant. Manuscript profile

Open Access Article

11 - Explaining the Role of Organizational Control on the Value of Public Administrators and Its Components
Hamze Samadi MeiarKolaee Hosein Samadi Miarkolaee

The purpose of the present paper is representation and developing a model for measuring the values of public administrators, measuring the extent of organizational control, and exploring the role of organizational control on the values of public administrators in the Ma More

The purpose of the present paper is representation and developing a model for measuring the values of public administrators, measuring the extent of organizational control, and exploring the role of organizational control on the values of public administrators in the Mazandaran tax administration. The method of the study is descriptive-analytical. In this study, the administrators of Mazandaran tax administration selected as the statistical population, and based on Cochran's formula, 130 administrators selected as a sample. By means of literature review and interview with experts through purposive sampling method, the dimensions and components of the variables for this study recognized. Eventually, 9 dimensions and 27 items extracted to design a model for (social and personal) values of public administrators, and 7 dimensions and 18 items extracted to design a model for organizational control using experts' opinions that were explored by questionnaires. The collected data were analyzed using LISREL and SPSS softwares. The findings of the study showed that the organizational control variable had a positive, direct, and significant impact on the (social and personal) values of public administrators. Therefore, the findings of research revealed that the social values of public administrators are influential on the personal values of public administrators. This result originated from the positive, direct, and significant impact of the social values of public administrators on their personal values. The values of public administrators are not able to influence on the organizational control and are only able to influence on the implementation of policies. Manuscript profile

Open Access Article

12 - Investigation the Effect of Asset Quality on the Relationship between Reporting Transparency and Competitiveness
Alireza Heidarzadeh Hanzaei Zahra KazemYosefkhani Esmaeil Ghafari

The aim of this study was to evaluate the role of reporting transparency in competitiveness of banks listed in Tehran stock and exchange. This study was a descriptive-correlation and an applied research. To measure the competitiveness of the Lerner index and the Bank's More

The aim of this study was to evaluate the role of reporting transparency in competitiveness of banks listed in Tehran stock and exchange. This study was a descriptive-correlation and an applied research. To measure the competitiveness of the Lerner index and the Bank's Bank Index, and to measure the transparency of financial reporting, four indicators of full disclosure of balance sheet information, disclosure of risk management plans, disclosure of the board's debts and disclosure of audit requirements have been used. The statistical population of research consists of all banks listed in Tehran Securities Exchange market during 2009/March/21 to 2015/March/20 that a number of 11 banks were active in this period. Data of research was extracted from financial reports of banks and analyzed by regression models in panel data method. Findings showed that there is a positive and significant relationship among reporting transparency and asset quality with the competitiveness. Also the findings indicated that the assets quality is effective on the relationship between reporting transparency and banks competitiveness.   Manuscript profile

Open Access Article

13 - Assessing Credit Risk in the Banking System Using Data Mining Techniques
Nima Hamta Mohammad Ehsanifar Bahareh Mohammadi

A credit risk is the risk of default on a debt that may arise from a borrower failing to make required payments. The objective of this paper is recognition of the factors that effect on credit risk and presenting a model for prediction of credit risk and legal customer More

A credit risk is the risk of default on a debt that may arise from a borrower failing to make required payments. The objective of this paper is recognition of the factors that effect on credit risk and presenting a model for prediction of credit risk and legal customer credit ranking that are applicant of Sepah bank facilities in Dezfool city and the method of Clustering, Neural Network and Supporter Vector Machine has been used in the current study. Accordingly necessary investigations have been done on financial and nonfinancial data by means of a simple random sample of 200 legal customers that were applicant of bank facilities. In the this paper, 27 descriptive variable that include financial and nonfinancial variables were investigated and finally available variables 8 effective variables on credit risk were selected by means of bank experts judges that were separated by data collection Clustering method in to some groups (Clusters) in the someway that data in one Cluster were considering other points in other Clusters had more similarity. Also selected variables with 3 layers perceptron Neural Network input vector entered the model and finally by means of Support Vector Machine was presented in order to bank legal customers’ financial operation prediction. The obtained results of Neural Network model and Supporter Machine indicate that Neural Network model has mire efficiency in legal customers’ credit risk prediction and credit ranking. Manuscript profile

Open Access Article

14 - Inventory performance evaluation based on demand forecast with Neural Networks (MLP) approach
Yaser Taghinezhad

Proper management and better control of inventory of food items are one of the most essential and important objectives of food store managers. The store inventory management to improve performance, increase customer service and reduce the deficit in the following days w More

Proper management and better control of inventory of food items are one of the most essential and important objectives of food store managers. The store inventory management to improve performance, increase customer service and reduce the deficit in the following days will be. The purpose of this paper is to provide a prediction model for demanding meat products from Gorgan ETKA chain stores in order to improve inventory performance. In this study, the ANNmlp model has been used to predict the meat market demand of this store and is also compared with ARIMA and 14-day moving average to understand the accuracy of prediction. For this purpose, the code coding of this model was used in MATLAB software and time series data for meat products demand from the beginning of 1392 to the 12th week of 1395, which was received weekly. The results of the research showed that ANN5-8-1 model is the best model for predicting the demand for this product. The prediction model provided by the inventory control period has led to a reduction in the number of days facing the shortage and increased customer service levels. Manuscript profile

Open Access Article

15 - Rossi affects the logo of the company on the company's image and reputation (Case Study: Banking Industry)
Sara Mehraban Ahmad Rahchamani

The main purpose of this research is to investigate the effect of the company logo on the corporate image and reputation in the banking industry. Based on taret, the research was an applied and in terms of method, was a descriptive survey. The main tool for collecting i More

The main purpose of this research is to investigate the effect of the company logo on the corporate image and reputation in the banking industry. Based on taret, the research was an applied and in terms of method, was a descriptive survey. The main tool for collecting information was a standard questionnaire which its validity and reliability were examined before use. The statistical population in this research was all customers of public and private banks in Tehran, among private banks of three Parsian, Pasargad and Saman banks and among public banks, Melli banks, Mellat and Saderat were selrcted. The questionnaires were distributed by categorized sampling method. The collected data were analyzed using AMOS software and the results showed that the corporate logo influences improvement of attitude toward advertising, recognition and familarity. Alsothis variables has a significant effect on improvement of corporate image and finally, the corporate image has a positive and significant effect on organizational reputation. Manuscript profile

Open Access Article

16 - The relationship between product market competition, earnings management and earnings persistence
leila Masroor Akbar Mirzapourbabajan

The main aim of the present study is to examine the relationship between competition in product market, earnings management and earnings sustainability in companies listed on Tehran Stock Exchange. Statistical population of the present study is consisted of companies li More

The main aim of the present study is to examine the relationship between competition in product market, earnings management and earnings sustainability in companies listed on Tehran Stock Exchange. Statistical population of the present study is consisted of companies listed on Tehran Stock Exchange during the time frame of 2008 to 2014 and sample volume is taken equal to 114 companies by using screening method. In this study, competition in product market was taken as independent variable in order to study its effect on earnings management and earnings sustainability in examined companies. the present study is an applied study in terms of goal of study and in terms of method of study is a descriptive – correlation study. On the other hand, the present study is an ex post facto study (semi-empirical), which means, it is conducted on the basis of past and historical data analysis (financial statements of companies). In addition, this study is based on panel data analysis as well. In this study, in which panel data was used, results obtained from firms data analysis by using multiple-variable regression at 95% confidence indicated that there is a direct and reverse significant relationship between competition in product market with earnings management and earning sustainability, respectively Manuscript profile

Open Access Article

17 - Analysis of Entrepreneurship Foresight in Iran
Marziyh Bakhtiyari Seyed Rasoul Hoseini Omid Dargahinejad

Entrepreneurship foresight is a cognitive and rational orientation towards the future of business; A kind of practical reasoning and control of the future, which helps communities and organizations to achieve long-term goals for economic growth and development. In this More

Entrepreneurship foresight is a cognitive and rational orientation towards the future of business; A kind of practical reasoning and control of the future, which helps communities and organizations to achieve long-term goals for economic growth and development. In this study, the situation of entrepreneurial foresight in Iran has been studied. The present study is applied in terms of purpose and descriptive-survey in terms of data collection method. For this purpose, the variables affecting entrepreneurship and business futures were identified based on the report of Mackenzie Institute (2016) and a researcher-made questionnaire was designed. The validity and reliability of the study were confirmed and Cronbach's alpha coefficient was 0.886 and the correlation value was calculated to be 0.862 by the retest method, which is an acceptable value. The statistical population of the study was 142 top entrepreneurs and doctoral students in the field of entrepreneurship in selected cities (Tehran, Alborz and Qazvin). The sample size was determined by Cochran's formula 103 people. SPSS22 and PLS software have been used. Based on the research results, the research hypotheses have been confirmed and it has been determined that six factors (high degree of urbanization, growing consumer class, entrenched culture of entrepreneurship, geographical location of Iran, level High scientific education and diverse economics) have a positive effect on entrepreneurship prospects in Iran, respectively. Manuscript profile

Open Access Article

18 - Study the Relationship between Quantum Management with Job Satisfaction and Organizational Trust
Ramin Sadeighi Bahram Asghari Aghdam Ali MAhjob

The purpose of this study is relationship between quantum Management with Job Satisfaction and Organizational Trust among high school teachers of Hashtrood city. This research uses descriptive - correlational questionnaire was conducted. high school teachers of Hashtroo More

The purpose of this study is relationship between quantum Management with Job Satisfaction and Organizational Trust among high school teachers of Hashtrood city. This research uses descriptive - correlational questionnaire was conducted. high school teachers of Hashtrood city were statistical population of 175 people , of which; 120 people were selected by using the Cochran's formula and were chosen by Simple Random sampling method. Research instruements consisted of: a self-made questionnaire of quantum Management with 21 items, Smith et al (1969) Job Satisfaction questionnaire with 61 items and Alonen et.al (2008) Organizational Trust questionnaice with 49 items. Collected date was analyzed using regression analysis, Pearson correlation coefficient, and Spearman coefficient. Findings showed that observed "r" at p≤0/05 shows a positive and significant correlation between quantum Management with Job Satisfaction and Organizational Trust among high school teachers of Hashtrood city. Also, observed "r" at p≤0/05 showed a positive and significant correlation between quantum Seeing, quantum thinking, quantum feeling, quantum Knowing, Quantum Acting, quantum Trusting, Quantum Being and Job Satisfaction and Organizational Trust among high school teachers of Hashtrood city, and There is a direct relationship (with coefficient 0/742) between Job Satisfaction and Organizational Trust of teachers. Manuscript profile

Open Access Article

19 - Relationship between organizational culture of univercity based on Hofstede dimensions and teachers Leadership Style
Mojtaba Hajkhozeymh Salahedin Ebrahimi Vahide alsadat HOseini Jebeli

This study aimed to investigate the relationship between organizational culture based on the dimensions of Hofstede (masculinity / femininity, individualism / collectivism, tolerance of ambiguity and power distance) with a transformational leadership style (ideal behavi More

This study aimed to investigate the relationship between organizational culture based on the dimensions of Hofstede (masculinity / femininity, individualism / collectivism, tolerance of ambiguity and power distance) with a transformational leadership style (ideal behavior, ideal features, inspiration motivation, sophistication stimulation, Personal considerations). This research is descriptive (non-experimental) design is correlational study using structural equation modeling.For this purpose, 209 professors of Tehran University were selected using random sampling and the scale of Hofstede's cultural dimensions (Accor, 2006) and transformational leadership questionnaire for questionnaire Bass and Avolio (2000) responded. The results obtained using correlation analysis showed a significant negative correlation with the distance of transformational leadership styles have significant positive correlation with the rest of Hofstede's cultural dimensions of transformational leadership styles. Structural equation analysis showed that the organizational culture dimensions Hofstede significant effect on the transformational leadership style of their professors. So the relationship between the leadership and the effectiveness of leadership and culture is so valuable to the organization because certain styles of leadership and the implementation of these styles can be cultured, the potential strategies to increase organizational performance. Manuscript profile

Open Access Article

20 - The effect of Proactive Personality of Managers on Service Innovation and Improvement by the mediation of Scanning Environment and Social Capital
Masoud Simkhah Elaheh Mohamadkhani

Services’ Improvement and enhancing innovations are the actions that the hotel industry can do to satisfy its customers and create sustainable competitive. This requires to raise the proactive personality features in managers, so they can identify opportunities, t More

Services’ Improvement and enhancing innovations are the actions that the hotel industry can do to satisfy its customers and create sustainable competitive. This requires to raise the proactive personality features in managers, so they can identify opportunities, threats, strengths, and weaknesses by applying the knowledge and ability of employees and their strategic partners and then they can decide appropriately about environmental changes. The purpose of this survey was the effect of the proactive personality of managers on innovation and improvement of the customer services through the mediation of scanning environment, internal social capital, and external social capital. This survey was an applied and a descriptive study. The statistical populations were 206 managers and supervisors who were from three and four-star hotels in Isfahan and the sampling was done for 126 people by using the Cochran formula. The research questionnaires have been analyzed by SMART PLS and SPSS version 22. The results indicated the confirmation of all research hypothesis. Also the internal social capital had the maximum effect size on the service innovation and the scanning environment had the maximum effect size on service improvement. Manuscript profile

Open Access Article

21 - Proposing a New model to Predict Performance of Decision Making Units Based on Fuzzy stochastic Data Envelopment Analysis
Ali Yaghoubi Elham qobadi

One of the most important tools for calculating the performance of the decision making units (DMUs) is the quantitative and powerful Data Envelopment Analysis (DEA) technique which uses the past inputs and outputs of DMUs. Inability to estimate performance, using of def More

One of the most important tools for calculating the performance of the decision making units (DMUs) is the quantitative and powerful Data Envelopment Analysis (DEA) technique which uses the past inputs and outputs of DMUs. Inability to estimate performance, using of definite inputs and outputs and inappropriate distribution of weights to inputs and outputs are the weaknesses of DEA. While in the real world, the DMUs are faced with more random parameters. So, this paper presents a new model to predict efficiency of DMUs based on stochastic data envelopment analysis in fuzzy environment, in which by integrating the random effects of environmental factors on inputs and outputs to resolve the problems. Finally, this paper presents a real application of the proposed model in banking industry for predicting the efficiency of branches. The results will be compared with the real efficiencies of branches. The high correlation between predicted and actual results indicates the accuracy of the proposed model. Manuscript profile

Open Access Article

22 - Major challenges and obstacles facing the collection of taxes from the perspective of tax auditors in the Zanjan province
Samad Nasiri Amir Najafi

In this study is unlikely to challenge the basic levy in the tax administration tax auditor identified and analyzed from the perspective of the province and also examines the impact of the implementation of the self-reported use tax on the collection of taxes in the Sta More

In this study is unlikely to challenge the basic levy in the tax administration tax auditor identified and analyzed from the perspective of the province and also examines the impact of the implementation of the self-reported use tax on the collection of taxes in the State Tax Office Zanjan in view of the tax experts (tax auditor) were evaluated and positive and negative results obtained from the study and presented. This study was descriptive research, exploration and survey is. Since the results of this research can be practically used, an applied research studies. A total of 66 tax auditors in the province through the Cochran were selected as sample. To collect information with the reliability and validity of the questionnaire were used. Using a single-sample T-test to test the hypothesis about the population mean and Friedman test was used to rank hypotheses. The results show that the tax culture of distrust payers, the lack of accurate financial expertise in various fields and self-reported major challenges facing the tax, including tax collection in the province of Zanjan. Increase tax collection by factors such as trust leads to the tax system, tax cuts processing time, reducing the taxpayer and the tax agency, as well as the consent of the taxpayer there is a significant relationship Manuscript profile

Open Access Article

23 - A proposed model for promoting innovation at service-based companies: Evidences of banks and financial institutes
Seyyedeh Shima Nemati Babak Shirazi Javad Soltanzadeh

The objective of present study is to investigate the effect of firm size merge with three main components, technological capacity, suppliers’ cooperation and customer-oriented in services organizations. The number of population are selected from experts and techni More

The objective of present study is to investigate the effect of firm size merge with three main components, technological capacity, suppliers’ cooperation and customer-oriented in services organizations. The number of population are selected from experts and technicians service-oriented organizations, as important service-oriented organizations representing the number of banks and financial institutions. It is noteworthy that to get data, and distribute questionnaire between samples. To describe the data it has been used frequency tables and diagrams with central limit indexes. Using the software SPSS and Excel to normality and Kolmogorov –Smirnov test, firstly data and analytical findings, regression analysis has been done to determine the significance of hypotheses. The findings showed a significant relationship between all four variables. Regression model consists of three independent variables and a fit model so that dependent and independent variables could explain innovation standardized beta coefficient of the company , co- suppliers, customers , R & D capacity and a significance level of their technology shows. As a result that customer with a beta coefficient of 0.54 is the highest share in explaining innovation and firm size with a beta coefficient of 0.09 lowest share in explaining the importance of innovation. Due to importance of factors, it has been found that service-oriented medium and large organizations have better performance and stability. Finally, this paper provides a conceptual model and hopes that usefulness for managers to make appropriate strategic decisions. Manuscript profile

Open Access Article

24 - Explanation of the Model of Performance Evaluation for Human Resource Improvement and Efficiency (Case Study: Tehran municipality)
Maryam QanbariAzar zohreh mousavi kashi

Human resources is the main investment in the service organizations. Performance evaluation is the best option in order to exert influence on employees’ behavior, performance, execution, function, motivation and efficiency. The purpose of this study is to investig More

Human resources is the main investment in the service organizations. Performance evaluation is the best option in order to exert influence on employees’ behavior, performance, execution, function, motivation and efficiency. The purpose of this study is to investigate the performance evaluation model of human resource improvement and efficiency in Tehran municipalities. This study involved 55729 employees of the organization. Among these employees 382 person were randomly selected as the samples. The primary questionnaire was generated with Performance Appraisal Questionnaire and Efficiency Factors Questionnaire . Then it has been finalized by Delphi method,extracted factors were confirmed by experts. SPSS software, and Lisrel software were also used in this study. This study was also supported by the TOPSIS which just employed as the priority. The model were summarized in four factors: decision making, Influencing peoples, making relationship, giving–seeking information, and finally a domestic model was provided to help improve the employees’ performance. Manuscript profile

Open Access Article

25 - Study the Perceived Effects of Tourists on Environmental Dimensions on Residents' Quality of Life
Ali QolipourSoleymani Armin Goli

The purpose of this research is applied and research method is descriptive-cross sectional. The general objective of this research is to determine the impact of tourism industry (Economic, Socio-cultural, Environmental and Political) dimensions on the quality of life of More

The purpose of this research is applied and research method is descriptive-cross sectional. The general objective of this research is to determine the impact of tourism industry (Economic, Socio-cultural, Environmental and Political) dimensions on the quality of life of the people of Guilan. Accordingly, 385 of residents of Guilan province were selected through simple random sampling method. Data were collected by a questionnaire and analyzed using structural equation modeling and LISREL software. The results show that the dimensions of the tourism industry affect the quality of life of the people of Guilan province. Understanding the economic impacts of the tourism industry on material well-being; Understanding the socio-cultural impacts of the tourism industry on social welfare; Understanding the environmental impacts of the tourism industry on health and safety; Understanding the political impact of the tourism industry on the security of the welfare; the material well-being on the amount Satisfaction with life; The sense of social welfare on life satisfaction; Health and safety welfare on life satisfaction; The sense of security welfare affects the level of life satisfaction of inhabitants of Guilan province. Manuscript profile

Open Access Article

26 - Identify barriers to the implementation of Article 36 of the Law on the National Bank in connection with the reform of the civil service management business processes (case study: payment)
Hosein Abedi Javad Mehrabi

In this research to identify barriers to the implementation of Article 36 of the Law on the National Bank in connection with the reform of the civil service management business processes were discussed. The purpose of the research and descriptive correlational. The popu More

In this research to identify barriers to the implementation of Article 36 of the Law on the National Bank in connection with the reform of the civil service management business processes were discussed. The purpose of the research and descriptive correlational. The population of all administrative employees of the National Bank of Qazvin province were employed and that their number totaling 400 persons. The population using simple random sampling method for sampling and sample size of 196 was calculated. A questionnaire was used to collect research data. The questionnaire has two parts. The first part reviews the demographic characteristics of individuals which includes four questions, the second part of which contains 27 specific questions were specific questions. The validity of using content validity was approved for 12 tons of banking experts and internal consistency reliability was used to assess the reliability of the assay. The questionnaire was distributed among a sample of 25 employees of the Bank and the reliability of the questionnaire Cronbach's alpha coefficient was 801/0. Then, 220 questionnaires were distributed among employees that analyzed 196 questionnaires were returned and analyzed. Analyzing the data collected, using descriptive statistics (frequency, mean, standard deviation) and inferential statistics (SEM) was performed. The results showed that environmental barriers, organizational, managerial, interpersonal and technical obstacles to the implementation of Article 36 of the Law on Civil Service Management at National Bank of Iran. Manuscript profile

Open Access Article

27 - Analysis of the result of privatization in Asia, Alborz & Dana insurance company based on performance evaluation
Amir Mohammadzadeh Naser Hamidi Monire Alipour

In recent years, Iran has witnessed transferring of some economic parts to private sector. One of the industries that treaded into privatization field in the last few years, is the insurance industry. Privatization began in 2009 by transferring ownership of public insur More

In recent years, Iran has witnessed transferring of some economic parts to private sector. One of the industries that treaded into privatization field in the last few years, is the insurance industry. Privatization began in 2009 by transferring ownership of public insurance companies based on the act passed to define method of executing general policies of principle 44 of constitution and on this basis, Alborz Insurance Company, Asia Insurance Company and Dana Insurance Company one after the other transferred their stocks to private sector. This research aims at studying condition of these companies after privatization to assess the outcomes of such transfer. For this purpose, first, based on balanced scorecard, performance assessment indicators of insurance companies were identified and divided into two qualitative and quantitative groups from the viewpoints of finance, market, customer, internal processes, growth and learning. Next, from Asia and Alborz Insurance Companies, data pertaining to two period of times before and after privatization were collected and from Dana Insurance Company, data pertaining to one period of time before and after privatization were collected. Data were next analyzed using TOPSIS technique. Analysis of quantitative data showed that performance of Alborz Insurance Company proved to be better prior to privatization, while Dana and Asia Insurance Companies showed an improvement in performance after privatization.   Manuscript profile

Open Access Article

28 - Identification of Intra-Organizational Barriers 41 of the State Service Management Law to Specialist Personnel Recruitment in Implementation of Clause
zeynab pour ghqasem jourkelayeh Ali akbar Ghahramani galozan

Today, more than ever, it has become clear that the existence of wealthy material resources alone does not create a coherent, efficient and effective organization. A researcher-made questionnaire was used to measure variables. Validity of the questionnaires was confirme More

Today, more than ever, it has become clear that the existence of wealthy material resources alone does not create a coherent, efficient and effective organization. A researcher-made questionnaire was used to measure variables. Validity of the questionnaires was confirmed by face and structural validation. For reliability measurement, the internal correlation reliability test was used to calculate the Cronbach's alpha coefficient. Screening barriers with Delphi technique and prioritizing the final barriers were done with the KYNDAL test. The results of the data analysis showed that in 32 dimensions and 8 effective dimensions, in the organizational obstacles dimension, the history of culture in the organization; in the individual dimension; the marital status; in the managerial dimension; the lack of a position of growth and learning; in the financial dimension, salary And low wages; in the dimension of work shocks; bankruptcy of the organization; in the legal-political barriers; the lack of accountability of the authorities and managers; in the aspect of job and job misalignment; the lack of physical skills among volunteers; and in the context of cultural barriers; Weaknesses in the organization have created the biggest obstacle. Manuscript profile

Open Access Article

29 - The Role of Interpersonal Organizational Awareness and Job Adaptability in Developing the Effect of Quantum Management Skills on Managers' Attitudes to Organizational Change
Jafar Beikzad Ali hedayat fasandoz

One of the main causes of the backwardness of countries with natural resources and facilities, their failure to apply and implement scientific and capable management is based on the accepted principles of that society. The purpose of this study was to explain the model More

One of the main causes of the backwardness of countries with natural resources and facilities, their failure to apply and implement scientific and capable management is based on the accepted principles of that society. The purpose of this study was to explain the model of the effect of quantum management skills on managers' attitudes toward organizational change with the role of interpersonal organizational vigilance and job adaptability. For the purpose of this research, the research method is descriptive-correlative with the use of structural equation modeling. The statistical population includes all managers and deputies of Social Security Organization of West Azarbaijan province in 1397. They were chosen purposefully. To collect data, standard questionnaires with appropriate and reliable reliability were used. The findings of the analysis showed that quantum management skills have a positive and significant effect on managers' attitude toward organizational change, organizational vigilance and job adjustment, and this effect is stable when the mediating variables of organizational vigilance and job adjustment are introduced into the equation. The significance of all paths was larger than 96/1. The results of Sable test confirmed the role of interpersonal organizational vigilance and job compatibility significantly. As a result, the quantum model presented in this article acts as a tool for measuring performance and enhancing managers' readiness for change. The primary use of this model helps management to reduce structural entropy and synchronize employees with environmental changes. Manuscript profile

Open Access Article

30 - Investigating the role of senior executives participating in development projects with regard to the dynamic capabilities approach
MohammadMehdi Heydari Keyvan Shahgholian

This research attempts to examine the role of senior executives participation in implementing civil projects with a dynamic approach in the Qazvin Municipality, in order to improve the management and performance of these companies. The purpose of this research was to in More

This research attempts to examine the role of senior executives participation in implementing civil projects with a dynamic approach in the Qazvin Municipality, in order to improve the management and performance of these companies. The purpose of this research was to investigate the role of senior executives in the implementation of development projects. For this purpose, a questionnaire was distributed among 20 senior managers in this organization. The data collected was analyzed using SmartPlus software. The results showed that the participation of senior executives did not directly affect the performance of the projects, but could indirectly affect the dynamic and operational capabilities of this function Improve the organization .This research attempts to examine the role of senior executives participation in implementing civil projects with a dynamic approach in the Qazvin Municipality, in order to improve the management and performance of these companies. The purpose of this research was to investigate the role of senior executives in the implementation of development projects. Manuscript profile

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