Identify barriers to the implementation of Article 36 of the Law on the National Bank in connection with the reform of the civil service management business processes (case study: payment)

Subject Areas : مدیریت

Hosein  Abedi ¹ (M.A., Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran)
Javad  Mehrabi ² (Assistant Professor, Department of Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran)

Received: 2020-10-19 Accepted : 2020-10-19 Published : 2019-02-20

Keywords: Administrative Barriers, Environmental barriers, Organizational barriers, personal barriers, barriers of technology,

Abstract :

In this research to identify barriers to the implementation of Article 36 of the Law on the National Bank in connection with the reform of the civil service management business processes were discussed. The purpose of the research and descriptive correlational. The population of all administrative employees of the National Bank of Qazvin province were employed and that their number totaling 400 persons. The population using simple random sampling method for sampling and sample size of 196 was calculated. A questionnaire was used to collect research data. The questionnaire has two parts. The first part reviews the demographic characteristics of individuals which includes four questions, the second part of which contains 27 specific questions were specific questions. The validity of using content validity was approved for 12 tons of banking experts and internal consistency reliability was used to assess the reliability of the assay. The questionnaire was distributed among a sample of 25 employees of the Bank and the reliability of the questionnaire Cronbach's alpha coefficient was 801/0. Then, 220 questionnaires were distributed among employees that analyzed 196 questionnaires were returned and analyzed. Analyzing the data collected, using descriptive statistics (frequency, mean, standard deviation) and inferential statistics (SEM) was performed. The results showed that environmental barriers, organizational, managerial, interpersonal and technical obstacles to the implementation of Article 36 of the Law on Civil Service Management at National Bank of Iran.