List of Articles رضایت مشتری

• Open Access Article
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  1 - The role of service quality in the relationship between standardization and customization of products with customer satisfaction and loyalty "A case study of companies operating in Rasht Industrial City"
  morteza hazrati
• Open Access Article
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  2 - Customer perceptions of e-service quality in online shopping
  Housein Vazifehdust Donya eskandarnia
• Open Access Article
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  3 - ارائه الگویی برای ارزیابی عوامل مؤثر بر تبلیغات شفاهی مثبت در بازار خدمات (مطالعه موردی: بانک های شهرستان اراک)
  محمد علی عبدالوند پیمان غفاری آشتیانی
• Open Access Article
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  4 - The evaluation of relationship between customer value and customer relationship management performance
  K. Heidarzadeh A. Zendehdel Ali Hossin Soltani
• Open Access Article
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  5 - Relationship Between Application of Knowledge Management and Organizational Climate With Customer’s Satisfaction In View of Sepah East Branches Employees of Tehran
  Mohesn Farmahini Farahani Hamid Shafizadeh
• Open Access Article
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  6 - Investigating the effect of augmented reality on customer buying behavior considering the mediating role of perceived pleasure and customer satisfaction in the tourism industry in Iran
  seyedeh fatemeh hosseini khorrami rasoul asgarpour
• Open Access Article
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  7 - The effects of sustainable marketing activities on brand loyalty in dairy products with the intermediary effect of brand image, trust and customer satisfaction
  naser azad mahtab alsadat mousavi fard
• Open Access Article
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  8 - Ranking SERVQUAL dimensions by using of fuzzy hierarchical analysis techniques in the private banking industry (Case Study: private banks Fars Province)
  Javad Gerami
• Open Access Article
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  9 - Modeling Customer Evaluations of the Quality of Health Care Using Artificial Neural Network (Case Study of Birjand University of Medical Sciences)
  Zahra Hashemi Marzieh Faridi Masuleh
• Open Access Article
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  10 - Causal structure model of service quality and perceived value on repurchase intention mediated by customer satisfaction (the case of pharmacies in Tehran)
  Soheila Sardar
• Open Access Article
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  11 - Investigation of the Shopping Environment's Perceptions on Consumption Emotions, the Perceived Values and Tourist's Behavioral Intentions
  کامبیز حیدرزاده آرزو جوان بخت
• Open Access Article
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  12 - A Fuzzy Logic Approach to Evaluation of Customer Satisfaction
  Hodjat Hamidi
• Open Access Article
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  13 - Proposing and Analyzing a Model for the Influence of Ethical Sales Behavior on Customers Loyalty with a Case Study in Parsian Insurance Company.
  Razieh Peshman حمزه کاظمی مهیاری
• Open Access Article
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  14 - Investigation of the Moderator Effect of Perceived Risk and Knowledge in the Satisfaction-Purchase Intention Relationship in a New Product Experiment
  kambiz heidarzadeh masoumeh varamini
• Open Access Article
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  15 - Comparative Study of Factors Affecting on Customer Satisfaction in Public and private banks (Case Study: Meli and Eghtesad Novin Banks)
  mehdi badpa
• Open Access Article
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  16 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes)
  keyhan kia Vahid Reza Mirabi Amin Mozafari
• Open Access Article
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  17 - Merchandising Effect on Customer Satisfaction and Decision (Case Study: Shiraz Chain Stores)
  Razia Azodi Fazlollah Kazemi
• Open Access Article
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  18 - Investigating the effect of marketing mix of services on perceived values, customer satisfaction and behavioral intentions in the restaurant
  nadereh sadat najafi zadeh Ali Akbar Mirzaee
• Open Access Article
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  19 - Examining the impact of website quality, customer emotion and satisfaction on e-customers' loyalty on travel booking websites
  bagher Abbas pour nadereh sadat najafi zadeh Ali Akbar Mirzaee
• Open Access Article
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  20 - The Impact of Young Brand Identity on Brand Loyalty by Mediating Customer Satisfaction in the Mobile Industry
  Maryam Ghamari Poor Zahra Amir Hoseini
• Open Access Article
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  21 - The convenience of online shopping and its impact on increasing customer satisfaction
  Abbas Ahmadi seyedahmad heydari
• Open Access Article
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  22 - The relationship between relationship commitment and conflict resolution with the satisfaction of sporting goods customers
  Yuosef rostampoor Jafar bargi moghaddam Hussein Sharafi
• Open Access Article
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  23 - Investing the Impact of restaurant authenticity on consumer's evaluation of perceived values of product with regard to moderating role of place attachment
  mosayeb darvish
• Open Access Article
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  24 - Identifying and Prioritizing the Factors Affecting the Intention of Viral Marketing Behavior in Customers with a Multi-Criteria Decision Approach (Fuzzy Hierarchical Analysis)
  naser seifollahi Mohmmad Bahadorinejad
  10.30495/jomm.2022.65004.1899
• Open Access Article
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  25 - The Effect of Communication Effectiveness on Customer Satisfaction with the Mediating Role of Perceived Value, Perceived Quality and Customer Trust (Case Study: Customers of Bank Shahr in Qazvin Province)
  vahideh alipoor mohammad Bashokouh Ajirlo atefeh mehri bazghaleh anis mehri bazghaleh
  10.30495/jomm.2022.66113.1921
• Open Access Article
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  26 - The Effect of Social Customer Relationship Management on Financial Performance with the Mediating Role of Customer Commitment and Customer Satisfaction (Case Study of a Private Bank in Khuzestan Province)
  sajad Rabiheh ali Rezaian
  10.30495/jomm.2022.60251.1808
• Open Access Article
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  27 - Investigation of the Shopping Environment's Perceptions on Consumption Emotions, the Perceived Values and Tourist's Behavioral Intentions
  K. Heidarzadeh A. Javanbakht
• Open Access Article
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  28 - Presenting Fuzzy Approach on Customer Satisfaction Measurement Case Study Roozaneh Dairying Company
  M. A. Abdolvand A. Mohammadnia
• Open Access Article
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  29 - Recognizing and Ranking Consumers' Purchasing Criteria for Mid-Range Priced Passenger Cars in Tehran, Using Fuzzy AHP
  M. A. Abdolvand S. Fereidounfar
• Open Access Article
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  30 - Proposing and Analyzing a Model for the Influence of Ethical Sales Behavior on Customers Loyalty with a Case Study in Parsian Insurance Company
  R. Pezhman H. Kazemi Mahyari
• Open Access Article
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  31 - Evaluating the Role of Electronic Service Quality and Customer Satisfaction on Consumers’ Purchase Intentions
  k. Heidarzadeh E. Adelpour
• Open Access Article
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  32 - Exploring the Role of Quality Attributes for Traditional Food Products (With PDO) on Consumer Behavi
  H. Vazifehdoust V. R. Mirabi M. Mohammadi
• Open Access Article
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  33 - Assessment Refah and Shahrvand Chain Stores’ Customers Loyalty (Case Study: Tehran Stores)
  R. Ahmadi M. Donyaei K. Navabizand
• Open Access Article
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  34 - A Fuzzy Logic Approach to Evaluation of Customer Satisfaction
  H. Hamidi
• Open Access Article
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  35 - Determining the Relationship between Store Image, Customer Satisfaction, Behavioral Intention and Short Distance (Case Study in Shahvand Chain Super Market of Tehran)
  H. Javanmard S. Hoseini
• Open Access Article
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  36 - Measuring Customer Satisfaction Using Fuzzy Logic (Case Study: Bank Saderat Automated Teller Machine)
  R. Radfar F. Hossein Zadeh Lotfi A. Khaliloo
• Open Access Article
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  37 - The Model for Assessing and Prioritizing Effective Requirements in Marketing and Augment of Tax-payer satisfaction in National Tax Administration of Iran
  H. Nezakati Alizade, R. Golzar Adabi
• Open Access Article
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  38 - Customer Satisfaction Evaluation about Electronic Banking Services in IRAN
  T. Sadeghi
• Open Access Article
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  39 - Survey of Customer Satisfaction in San Suan Product Planning by Kano Model
  H. Vazifehdust S. Farokhian
• Open Access Article
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  40 - Consideration of Price Perception and Quality Perception on Behavioral Intention in Private and State Banks in Iran
  K. Hamdi S. S. Al Hosseini
• Open Access Article
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  41 - Purposing a Mathematical Model for Planning after Sales Services
  N. Hamidi M. Asgarzadeh Sadagiani,
• Open Access Article
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  42 - Investigating the Effects of Brand Credibility on Customer Loyalty in Public and Private Banks
  M. Hassanzadeh A. Ghadiri
• Open Access Article
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  43 - Study on cultural and social factors effective on satisfaction of the insurance customers with Iran Insurance companies in Tehran city (case study of automobile insurance)
  لیلا عشاق خسروشاهی سیدمحمد سیدمیرزایی
• Open Access Article
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  44 - Development of Social Commerce and Analysis of Consumer Behavior
  Mohamad hesam Jahanmiri
  10.30495/jisds.2007.21275
• Open Access Article
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  45 - a model with the dimensions of the effective factors and the results of bank quality relationship with company customers.
  hamidreza nemati Karim Hamdi seyed abbas heydari mohammad hasan behzadi
  10.30495/jisds.2007.21288
• Open Access Article
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  46 - Factors Affecting the Satisfaction of Iranian Customers In Online Shopping From Instagram Stores
  Bita Garshivaz Milad Padidarfard Mohammad Mehrabioun
  10.30495/jisds.2022.67695.11743
• Open Access Article
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  47 - Designing a Model with the Dimensions of Effective factors and Quality Results of the Bank's Relationship with Corporate Customers
  Hamidreza Ne'mati Karim Hamdi Seyed Abbas Heydari Mohammad Hassan Behzadi
• Open Access Article
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  48 - The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry (Case study: five star hotels Tabriz City)
  jafar bahari شهلا بهاری مرجان بذله حامد بهاری
• Open Access Article
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  49 - A new multi-mode and multi-product hub covering problem: A priority M/M/c queue approach
  Reza Tavakkoli-Moghaddam Samaneh Sedezadeh Fariborz Jolai
• Open Access Article
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  50 - On the relative efficiency in general network structures
  Fatemeh Boloori Jafar Pourmahmoud
• Open Access Article
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  51 - بررسی تأثیر کیفیت خدمات بر رضایت‌مندی مسافران در صنعت حمل و نقل هوایی
  علی اکبر امین بیدختی داوود فرجی غازانی
• Open Access Article
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  52 - بررسی میزان رضایت مشتریان از عملکرد دفاتر آژانس مسکن شهری (مورد مطالعه: کلان شهر تهران)
  سیدخلیل سیدعلی پور علیرضا یاوری
• Open Access Article
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  53 - A Study of the Relationship between Market Orientation and Customer Satisfaction with Service Quality in Kerman's Body Building Gyms
  Milad Eskandari Damaneh Majid Jalali Farahani Amin Dehghan Ghahfarokhi
• Open Access Article
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  54 - بررسی تاثیر رفتار شهروندی سازمانی بررضایتمندی مشتریان در بیمارستان های خصوصی و دولتی استان قزوین
  محمدجواد کاملی مریم فرجی
• Open Access Article
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  55 - Evaluation and Ranking of Restaurants in Takestan County by Fuzzy TODIM Method Considering the Factors Affecting Customers' Satisfaction
  Kavian Rahmani Jalal Rezaeenour
• Open Access Article
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  56 - A Survey of the relationship between E-Service qualities and customer loyalty in Mellat Bank
  Syyad Mehdi Alvani Masoud Said Panah
• Open Access Article
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  57 - Customer Relationship Satisfaction
  kaveh Ganjehe Hamid Khodadad Hosseini Fereshteh Mansouri Moayyed
• Open Access Article
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  58 - Investigation of the Effect of customer satisfaction and Perceived Certainty and Risk, and Knowledge in the Purchase Intention a New Product (In study of Experimental)
  Kambiz Heidarzadeh Masouneh Varamini Mohamad Babazadehbaei Seyed Mahmud Hosini Amiri
• Open Access Article
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  59 - The structural model of the relationship between external service quality on customer satisfaction in the hospitality industry supply chain
  Manizheh Mollaei Ali Mohaghar Ezatollah Asgharizadeh
• Open Access Article
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  60 - Comparative Study of the Impact of Service Quality, Corporate Image and Customer Satisfaction on Behavioral Intentions
  Narges Delafrooz Ali GholipourSoleimani Armin Goli
• Open Access Article
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  61 - The Relationship between Management Commitment to Service Quality and Organizational Outcomes with Regard to the Mediating Role of Effective Participation of Employees in Banks Gilan
  Mehrdad Godarzvand Chegini Samin Yosefi Mahyar Delshad
• Open Access Article
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  62 - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
  Ghazal Shams Mohammad Reza Dalvi
• Open Access Article
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  63 - The Effect of Magnitude of Failure and Complaint Handling on Brand Credibility
  Sajad Soleimani Shejani Narges Delafrooz
• Open Access Article
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  64 - The Effect of Mobile Software Features on Customer Attitude and Satisfaction
  Marziyeh Hajisalim Ali Badizadeh
• Open Access Article
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  65 - Evaluation and Improvement in Company Manufacturing Processes based on the Six-sigma Methodology
  Alireza Alinezhad Parviz Mohammadpour Nima Esfandiari
• Open Access Article
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  66 - Effects of relationship marketing bonds on Customer satisfaction and share of customer in banking industry
  Gholam Reza Ahmadi Samad Aali
• Open Access Article
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  67 - The study of the relationship between social responsibility and perceived value and customer satisfaction the of sports clubs in Hashtrood city
  Farzaneh Sadeghi Hamid Janani
• Open Access Article
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  68 - Application of Artificial Neural Networks to Recognize the Relationship between Social Capital and Customer Satisfaction
  Houshang Taghizadeh Mohammad Sadeg Zeinali Kermani
• Open Access Article
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  69 - Application of Artificial Neural Networks to Identify Customers Satisfied with Car After Sales Services
  Alireza Fazlzadeh Mohammad Sadegh Zeinali Kermani
• Open Access Article
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  70 - Evaluation of the Effects of Satisfaction and Website Usability in Developing Customer Loyalty, Efficiency, and Positive Word-of-mouth in the e-banking Services (Case Study: Tejarat Banks)
  Razye Samadi pour Ali Khoshakhlag Hadirezgi Shirsavar
• Open Access Article
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  71 - Providing a Model for Measuring Tourist Satisfaction with the Services of Local Food Restaurants (A Case Study of Local Food Restaurants in Tehran)
  Iman Chashmfasa
• Open Access Article
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  72 - Explaining the Effectiveness of Factores Affecting the Satisfaction of Small and Medium Companies from Electronic Banking Services from the Perespective of Entrepreneurship.
  Hadi Ghadimi Hossein Vazifehdust vahid reza mirabi
• Open Access Article
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  73 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
  Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang
• Open Access Article
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  74 - بررسی تأثیر کیفیت خدمات بر رضایت‌مندی مسافران در صنعت حمل و نقل هوایی
  علی اکبر امین بیدختی داوود فرجی غازانی
• Open Access Article
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  75 - بررسی میزان رضایت مشتریان از عملکرد دفاتر آژانس مسکن شهری (مورد مطالعه: کلان شهر تهران)
  سیدخلیل سیدعلی پور علیرضا یاوری
• Open Access Article
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  76 - تأثیر کیفیت خدمات بر رضایت مشتریان در صنعت بانکداری (مطالعه موردی : شعب بانک ملی شهر تبریز)
  جعفر بهاری شهلا بهاری مرجان بذله
• Open Access Article
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  77 - Examining the impact of social responsibilities of the bank on employee performance and customer satisfaction and loyalty
  علی حمیدی زاده رسول ثانوی فرد مهسا اسدالله
  10.30495/jmemiau.2022.576451.1140
• Open Access Article
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  78 - Priority Setting to Influential Factors in the Hotel Management Industry Marketing with Emphasis on AHP Method (A Case Study: Guilan Province)
  ali gholipour
• Open Access Article
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  79 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
  Mohammad Abbasian Saied Sehhat
  10.30495/msds.2021.1939959.1011
• Open Access Article
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  80 - The Role of Participatory Online Redistribution Platforms to Buy Second-Hand Goods on Brand Loyalty (Case Study of Divar and Sheypoor Platforms in Iran)
  Ayeh Mirzaee Azandariani Kiumars Arya
  10.30495/msds.2022.1955911.1046
• Open Access Article
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  محمدرضا مرادی عادل صلواتی رضا شافعی
• Open Access Article
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  82 - Customer relationship management
  BAHMAN khanalizadeh
• Open Access Article
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  83 - Investigation of the Effect of Loyalty on Customer Repurchase of Dairy Products
  Javad Rafati; Reza Aghamoosa Abdollah Naami
• Open Access Article
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  84 - The Effect of Customers Preferences towards WOM (Case Study: Fast Food Restaurant Industry)
  Javad Rafat Reza Aghamoosa Kimia Zand Habibi
• Open Access Article
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  85 - Measuring and Priorities of service Quality with ServQual and AHP in Iran Khodro,s Training center
  GH.A Poresfadan A.A SHojaie مهران SHiri
• Open Access Article
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  86 - The effects of sanctions on economics indicators of cosmetic industry.
  alireza sheikh shiva eslami
• Open Access Article
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  87 - Present and test the model of factors affecting the adoption of e-banking based on Grounded theory (Case Study: Maskan Bank of IRAN)
  ali omidi Vahid reza mirabi Edris Mahmudi
• Open Access Article
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  88 - Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office)
  saeed hosseini qasemali bazaee
• Open Access Article
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  89 - Investigation Effect Perceived Value on Word-of-Mouth With the Role Mediation Customer Satisfaction (Case of : Consumers of Pars Khazar Home Appliances Products)
  Ebrahim Khademi Vahid Mirzaei
• Open Access Article
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  90 - Providing a model to identify factors affecting customer loyalty in the insurance industry (Case study: Pasargad Insurance, Mashhad)
  Fahimeh khajavidehshib Golnar Shojaei Baghini
• Open Access Article
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  91 - Designing an Integrated Strategic Risk Development Model in the Banking Industry Using Interpretive Structural Modeling Approach (Case Study: One of the Large Commercial Banks)
  davod khosroanjom behzad keshanchi Sayed Mehdi Ahmadi Afshar amir pourgholi
• Open Access Article
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  92 - Paradimic model of customer satisfaction in the bread industry
  setareh Nikian Ebrahim Albonaiemi Leila Andervazh
• Open Access Article
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  93 - Explain a Service Quality Model with Emphasizing on Customer Satisfaction in the Restaurant Industry with Grounded Theory Approach
  Abolghasem Ahmadi Azam Rahimi nik Mandan Momeni
• Open Access Article
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  94 - Investigating the impact of product quality management and customer orientation on organizational performance in the food industry
  Mehrdad Ghiassi Seyedeh Masoumeh Ghamkhari Mohsen Sharbatiyan Hamid Pourbaba
• Open Access Article
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  95 - تأثیر محیط فیزیکی و اجتماعی بر وفاداری مشتری با نقش میانجی‌گری رضایت مشتری
  زهره دهدشتی شاهرخ علی محمدی
• Open Access Article
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  96 - بررسی تاثیر رعایت عدالت در ارائه خدمات بر رضایت مشتری با نقش میانجی اعتماد و ارزش ادراک شده در بانکداری اینترنتی (مطالعه موردی مشتریان بانک سپه در شعب شمال شهرتهران)
  هرمز مهرانی منصوره صادقی
• Open Access Article
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  97 - بررسی تأثیر توانمندسازی کارکنان بر رضایت مشتریان از طریق متغیر تعدیل‌گر فرهنگ سازمانی (شهرداری منطقه ۱۷ تهران)
  محمدرضا ربیعی مندجین مرتضی باقرزاده
• Open Access Article
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  98 - شناسایی و بررسی عوامل موثر بر رضایت مشتریان از خدمات صنعت بانکداری با استفاده از مدل سروکوال (مطالعه موردی شعب موسسه اعتباری توسعه)
  سید کامران نوربخش نفیسه رستمی
• Open Access Article
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  99 - شناسایی عوامل تاثیرگذار برتوسعه تجارت الکترونیک با تاکید بر نقش شبکه های اجتماعی
  نرگس دل افروز امیرعلی تقوی علی قاسمی سیامک جعفری
• Open Access Article
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  100 - بررسی تأثیر رضایت‌مندی و وفاداری مشتریان بر روی عملکرد مالی بانک (بانک کشاورزی – شعب شهر تهران)
  مسعود گودرزی لیلا فرجو اعظم سلیمانی
• Open Access Article
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  101 - رابطه مشارکت بین‌بخشی با رضایت مشتریان (دانشجویان) در دانشگاه علوم تحقیقات تهران
  محسن فتحی نصرت اله شادنوش احسانه نژادمحمد
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  102 - بررسی میزان کیفیت خدمات خودروهای دوگانه سوز بر اساس مدل رضایت ـ وفاداری
  بهرام خیری محمد فضلی
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  103 - بررسی عوامل روان‌شناختی توانمندسازی کارکنان و رضایتمندی مشتری در هتل‌های کلان‌شهر تهران
  شبنم کوهی حسین وظیفه دوست وحیدرضا میرابی
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  104 - طراحی مدل جهت سنجش بلوغ CRM در سازمان با استفاده از AHP
  سیدکامران نوربخش
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  105 - بررسی رابطه بین کیفیت وب‌سایت و قصد خرید مجدد مشتریان موردمطالعه: فروشگاه اینترنتی دیجی کالا
  نیلوفر کیا مهدی کریمی زند
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  106 - الگویی برای ارزیابی کیفیت خدمات ارایه شده به مشتریان
  وحیدرضا میرابی ادوارد زادوریان
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  107 - بررسی تاثیر ارزش ادراک‌شده برند، درگیری مصرف‌کننده و رضایت مشتری بر وفاداری مشتری در صنعت بیمه (مطالعه موردی: مشتریان بیمه سامان)
  جمشید صالحی صدقیانی فاطمه قاسم زاده گوری شایان بختیاری
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  108 - شناسایی و رتبه‌بندی عوامل مؤثر بر رضایت مشتریان از خدمات اینترنتی شرکت مخابرات (مطالعه‌ای بر مشتریان مخابرات شهرستان سبزوار)
  مجید هلالی فرد حسین وظیفه دوست
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  109 - سنجش تأثیر استفاده از شبکه اجتماعی و فناوری اطلاعات و ارتباطات بر رضایت مشتری در تجارت B2B (مورد مطالعه : شرکت افرانت)
  فاطمه صدرایی سینک محمدرضا بابایی محمد حسن تابش
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  110 - بررسی تاثیر ابعاد کیفیت خدمات الکترونیک بر رقابت پذیری بانک ها (مطالعه موردی: بانک های اقتصاد نوین،پاسارگاد،تجارت و ملت)
  سیده فائزه طباطبایی جعفری ناصر یزدانی مصطفی قاضی زاده
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  111 - Summary The purpose of this study is to investigate the role of fintechs in customer retention mediated by customer satisfaction and is descriptive in nature and method and correlation in terms of relationships between variables. The statistical population included two sections of customers and employees of Bank Melli Iran branches in Tehran and the sample size was estimated 384 for customers and 248 for Bank Melli employees using stratified and
  noman salehi hasan mehrmanesh jalal haghighat monfared mohammad reza kashefy neyshabouri
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  112 - A Study on The Effect of Strategic Thinking on Total Quality Management and Customer Satisfaction in the Banking System
  zahra mohammadiani Mahmoud Reza Esmaeili Hojjat Vahdati
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  113 - Predictive Model presentation for Customer Satisfaction from Software Support Services with Data Mining Approach
  babak sohrabi Iman raeesi Samaneh Keshavarzi
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  114 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad)
  Ahmad Tavakoli azar kafashpour Hossein Nikoo
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  115 - Evaluating the Relationship between Managers’ leadership Styles and Customer Satisfaction in Sport Clubs: The predictive role of personality attributes in the leadership styles of general managers
  hashm purrezaian zinat nikaeen ali zaeri
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  116 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran
  Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad
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  117 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch
  Ruhollah Mehdinezhad Javad Ghaed mohammady
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  118 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model
  ali shafiei mina jamshidi
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  119 - Investigating and analysis of the impact of service quality and trust on customer loyalty in e-commerce
  Alinaghi  Rezaie سامان فروتنی Mohsen Katebi Jahromi علیرضا کاتبی جهرمی
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  120 - Investigating the effect of online platform features(perceived ease of use, perceived usefulness and entertainment) on brand loyalty considering the mediating role of customer satisfaction (case study: Snap application users)
  Saeed Landaran Esfahani Hadi Nosuhi Dehnavi
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  121 - Applying data envelopment analysis and multi-criteria analysis of customer satisfaction to evaluate processed products
  Maria Aliari mahmoud modiri Kaveh Khalili Damghani Kiamarth Fathi Hefeshjani
  10.30495/jae.2024.33436.2440
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  122 - Investigating the effect on brand equity and intention to take online courses on e-learning platforms
  neda tahmasbi roshan Aliakbar Aghajani afrozi Abdollah Hamidi Kolaii
  10.30495/jedu.2023.29622.5922