This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benc More
This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to their supply chain in order to improve the supply base competitiveness during the last four years. A question which is raises is whether the EFQM model can be combined with a mathematical model such as DEA in order to generate a new ranking method and develop or facilitate the benchmarking process. The developed model of this paper is simple. However, it provides some new and interesting insights. The paper assesses the usefulness and capability of the DEA technique to recognize a new scoring system in order to compare the classical ranking method and the EFQM business model. We used this method to identify meaningful exemplar companies for each criterion of the EFQM model then we designed a road map based on realistic targets in the criterion which have currently beenachieved by exemplar companies. The research indicates that the DEA approach is a reliable tool to analyze the latent knowledge of scores generated by conducting self- assessments. The Wilcoxon Rank Sum Test is used to compare two scores and the Test of Hypothesis reveals the meaningful relation between the EFQM and DEA new ranking methods. Finally, we drew a road map based on the benchmarking concept using the research results.
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Performance evaluation has been developed in the form of management schoolsalong by managerial thought development. Banks and financial institutes are oneof the most important economic sections to each country which by receipts andpayments directing and organizing facil More
Performance evaluation has been developed in the form of management schoolsalong by managerial thought development. Banks and financial institutes are oneof the most important economic sections to each country which by receipts andpayments directing and organizing facilitate business and commercialtransactions and develop markets and economic growth and as the main pillars indirecting and managing dispersed funds toward production units and regulatecash flow, have specific place in economic growth and inflation control.Therefore, it is necessary for banks to be aware about their branches efficiencyand take revision techniques into account for their future planning. In this paperBCC and CCR models (output-oriented) have been used to evaluate the efficiencyof 29 sample Saderat bank branches in Guilan Province.
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