List of Articles Customer Service

• Open Access Article
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  1 - Agile development banking and providing an instrument for Measuring organizational agility in Iranian state-own banks
  Nasser Mirsepaci Shabnam Farshchi
• Open Access Article
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  2 - Impact of Customer Service Practices on Customer Satisfaction and Retention
  M. Kwamega E. Brako Ntiamoah P. Oforiwaa Egyiri D. Fiaklou
• Open Access Article
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  3 - Ethical Work Climate, Employee Commitment and Proactive Customer Service Performance: Test of the Mediating Effects of Organizational Politics in Sepah Bank Branches of Shiraz Branch
  Seyyed Alireza Mosavi
• Open Access Article
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  4 - The Effect of trust, customer service and convenience on Intention to Shop Online by mediating role of Attitude towards Online Shopping (Case Study: Digistyle)
  Sadaf Chankeshi Peyman Ghafari Ashtiani Seyed Jalaledin Hosseini Ghoncheh
• Open Access Article
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  5 - challenging of agility in khouzestan Social Security Organization
  Narges Ebrahimi
• Open Access Article
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  6 - The Development of Knowledge Management (ID infrastructure, tools and areas of knowledge)
  Omid Ardalan Asghar Mohammadi Fateh Sayyad Mehdi Alvani
• Open Access Article
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  7 - A Study of Relationship between Intentions to E-Government with Organization Agility
  Mohamad Vazin Karimian Ahmad Sardari Isa Silavi
• Open Access Article
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  8 - An Approach to Improve Customer Satisfaction in Logistics: the Case of HEPCO
  Mohammad Ehsanifar Reza Ehtesham Rasi
• Open Access Article
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  9 - Presenting Culture – Orientation Model Based on Islamic Doctrine and Instruction in Education Organization of Iran
  آیسودا goldehan فریبا karimi M.A nadi عبدالرسول Hadian Shirazi