Agile development banking and providing an instrument for Measuring organizational agility in Iranian state-own banks

Subject Areas : Futurology

Nasser Mirsepaci ¹ , Shabnam Farshchi ²

1 - ندارد
2 - مسئول مکاتبات

Received: 2011-03-30 Accepted : 2011-03-30 Published : 2012-11-21

Keywords: Organizational agility, organizational change, leadership, Culture and values, performance management, Customer service, e-banking, Banking Industry,

Abstract :

Initially, organizational agility was used for the production and manufacturing organizations,but nowadays, the agility of governmental agencies and services are also been discussed. Thespeed of technological changes and increasing demands of customers, enforces the banks toenter the competition field in order to attract more and more customers. After all, agility is thenew paradigm that can answer to all the customers’ demands and the bank itself.In this article has been attempted to discuss the characteristics of organizational agility in thestate-own banks, then with providing a model for measuring organizational agility in Iranianstate-own banks, the readiness of Saderat Bank for organizational agility was surveyed. For thispurpose, the hexagonal model for the agility in the public sectors provided by the Institution“A.T.Kearney” is used. This model contains the dimensions of organizational change,leadership, culture and values, performance management, customer service and e-government.The method of the research is descriptive-survey method and the instrument was a number ofquestionnaires. The process of data collection in this study consists of two stages of Delphimethod and distribution of questionnaires. For data analysis, qualitative and quantitative dataanalysis methods were used. After qualitative analysis of data from Delphi method, withdescriptive and inferential statistics, quantitative data were analyzedIn the end of the study, found that there are gaps between the current situation and the desiresituation of organizational agility in Saderat bank and each of them were rated. Howeveraccording to the results, it seems Bank Saderat Iran is ready to be an agile organization and thebank can move toward organizational agility.