Quality of service

Open Access Article

1 - Hierarchal Grouping Strategy with Adaptive Power Tuning in ZigBee Wireless Sensor Networks
Mehran Pourmohammad Abdollahi Javad Musevi Niya Payman Mahmoudi Biroun

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Open Access Article

2 - Improving QoS in VANETs: A Survey
Mohammadreza Pourkiani Sepideh Adabi Sam Jabbehdari Ahmad Khademzadeh

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Open Access Article

3 - Base station selection in two-tier femtocell networks: A game-theoretic approach
Azadeh Pourkabirian Mehdi Dehghan Takht Fooladi Esmaeil Zeinali Amir Masoud Rahmani

Resource allocation has always been one of the main challenges in the design of wireless cellular networks. Suitable resource allocation, more specifically that includes suitable base station selection and bandwidth allocation can play an effective role in interference More

Resource allocation has always been one of the main challenges in the design of wireless cellular networks. Suitable resource allocation, more specifically that includes suitable base station selection and bandwidth allocation can play an effective role in interference mitigation and users’ quality of service requirement satisfaction. In this paper, a game theoretic approach is proposed to solve the BS selection problem in two-tier wireless femtocell networks. We formulate the competitive behavior of users as evolutionary game theory. We calculate the probability of a user choosing a BS, compute the cell load of each BS, and analyze the demand rejection probability of the user associated with the BS. The proposed approach maximizes network throughput as well as meeting the QoS requirements of the users. Finally, we propose a decentralized learning algorithm based on EXP3 algorithm to achieve the evolutionary equilibrium as the solution of the game. Simulation results show that the proposed approach achieves a desirable performance and guarantees users’ QoS requirements. Manuscript profile

Open Access Article

4 - Identifying Effective Factors on the Quality of Services Provided To Hemodialysis Patients in Iranian Hospitals
Fatemeh Paeen resketi shaghayegh vahdat somayeh hesam

Introduction: Considering the importance of the effect of chronic renal failure on various aspects of patients' life, the purpose of the study was to determine the factors affecting the quality of services provided to hemodialysis patients. Methods: The research was car More

Introduction: Considering the importance of the effect of chronic renal failure on various aspects of patients' life, the purpose of the study was to determine the factors affecting the quality of services provided to hemodialysis patients. Methods: The research was carried out using a mixed method. Samples were targeted at the qualitative stage and included 24 experts from hemodialysis section from 6 provinces of the country. In the quantitative phase, 150 employees in the hemodialysis department were examined. The information gathering tool in the first step was a library and in the second step was a questionnaire. The researcher-made questionnaire was designed with 6 elements; validity and reliability of the questionnaire were also evaluated using goodness of fit. The analysis in the descriptive statistics section included frequency, percentage, mean and standard deviation, and was used in the inferential statistics of exploratory and confirmatory factor analysis. Exploratory factor analysis was performed using SPSS 21 software and confirmatory factor analysis through Laser Level software. Results: Six factors influencing the quality of hemodialysis services were identified, and based on the importance were: human resources (0.866), management (0.874), information technology (0.749), equipment (0.731), facilities (0.683) and physical space (0.628). The fittest indices also showed that effective factors have suitable fit and can be mentioned as factors affecting the quality of hemodialysis services in Iran. Conclusion: Due to the low quality of life in hemodialysis patients, appropriate strategies should be taken to prevent the loss of resources and improve the patients' life quality by using the result. Manuscript profile

Open Access Article

5 - The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran)
Sedigheh Mohammadesmaeil mostafa pahlevanzadeh

Introduction: The aim of this paper is to investigate the effect of Six Sigma process management on improving the quality of health information services and reducing treatment costs. Research Methodology: The methodology of the present study, which is among the applied More

Introduction: The aim of this paper is to investigate the effect of Six Sigma process management on improving the quality of health information services and reducing treatment costs. Research Methodology: The methodology of the present study, which is among the applied studies in terms of purpose, has been a descriptive survey of the type of correlation. The statistical population of this study consists of all managers, supervisors and experts of Farhikhtegan Hospital, which is 125 people. The Cochran's formula has been used to determine the sample size, which is 94 people according to the statistical population. The method of selecting statistical samples is also a simple random sampling according to the subject and nature of the research. The required data were collected using standard questionnaire tools and data analysis using regression analysis through SPSS 23 software. Results: The management of the six Sigma process through the mediating variable of the quality of health information services has an impact on cost reduction. Therefore, the mediating role of quality of health information services is confirmed. Conclusion: Six Sigma provides a systematic approach to improving business processes based on customer needs and real-time analysis of ongoing processes in each institution. This is the difference between Six Sigma and other methods and the main reason for using it in health care institutions. Regardless of these differences, the implementation of any approach requires the establishment and acceptance of a culture of quality in that organization. Manuscript profile

Open Access Article

6 - Scale Survey of Internal Marketing and Effect on Quality Development of Service in Afshar Hospital
S. M. Younesifar A. Sanayeei A. Shahin

Theme: With the expansion of the service economy, Organizations to acquire and maintain a sustainable competitive advantage Looking for new ways to attract and retain customers. The most important factors for achieving this goal Especially in service organizations, is Q More

Theme: With the expansion of the service economy, Organizations to acquire and maintain a sustainable competitive advantage Looking for new ways to attract and retain customers. The most important factors for achieving this goal Especially in service organizations, is Quality of Service. service quality One of the most important tools to satisfy needed  the and customer loyalty is achieved. Past research shows, Organizations to have a top quality service, Requires having employees (internal customers) enabling, Having motivated and behaviors customer-oriented. Today introduced two idea and concept Internal marketing and service quality, Important in role determining the organization's customers internal (employees) in realization quality of services is clearer than ever. Purpose: This study reviews Scale survey of internal marketingTrying to create a strategy for the implementation of  programs and  Design  strategies for  Quality  development of Service organization.   Methodology: For processing information from multiple software including SPSS 15 and Microsoft  Exel has been used. Descriptive statistics of different methods to evaluate and compare the data obtained through questionnaires  that  were  used. Inferential statistics section of  the  t-test  was used.   Findings: Six questions were examined in this study. In terms  of  job security component scores 34/2 per cent, of broad education component scores 37/08 percent, offering a reward and encouragement of component scores 37/67 percent , in terms of  information-sharing  component scores 41/91 percent, employee empowerment component scores of  31/18  percent , reducin the gap between the staff of the component scores 42/07%. Data analysis  results  show that hospitals Afshar of 100 pointsconsidered to obtain 37/35.  Result: regard relationship direct and positive Internal marketing and  satisfaction and employee commitment, the organization must through the focus on internal marketing action according to output staff and Organizational satisfaction employee. of among  measures can be enhanced internal marketing  Knowledge finding of Value Changes in View employee, Understanding of qualification Labor market, understanding internal segmentation of  special employee Based on the characters and desires, and Design strategies is for Customers.                                                                                Manuscript profile

Open Access Article

7 - The Influence of Image from Banking Network on" Quality of Services-Satisfaction–Loyalty" Process in Karafarin Bank Customers Branches Provinces of Mazandaran and Golestan
H. Mehrani M. Yousefi Sh. Keshavarzi

Mental Image creation is an essential tool for attracting and keeping customers, nowadays. In other words, creating Mental Image and Satisfaction are two dependent and associated processes. The main purpose of this study is survey of the relationship between customers&r More

Mental Image creation is an essential tool for attracting and keeping customers, nowadays. In other words, creating Mental Image and Satisfaction are two dependent and associated processes. The main purpose of this study is survey of the relationship between customers’ Mental Image and the ‘‘Quality of Services (QoS)–Satisfaction–Loyalty’’ process for creating Customer Loyalty in a banking network. Statistical community of this study consisted of 384 randomly selected customers of five branches of Karafarin Bank in Mazandaran and Golestan provinces in order to collect data, first half of 1390, a field study based on an appropriate Questionnaire was performed. For  Analyzing and evaluating the conceptual model of the study, LISREL and PLSPM softwares were used. The results of the research showed that the relationship between the Bank customers’ Mental Images and the components of “Quality - Satisfaction- Customer loyalty” process is significant.   Manuscript profile

Open Access Article

8 - The Study on the Consumers' Perceptions of Electronic Banking Services of Keshavarzi Bank in the Southern Regions of Kerman Province
H. Zolfaghar Dehnavi D. Rashidi

Banks as financial institutions must meet the expectations and demands of their customers. This is why information technology plays a vital role in facilitating communication with customers through improving the effectiveness and speed of the banking services. This stud More

Banks as financial institutions must meet the expectations and demands of their customers. This is why information technology plays a vital role in facilitating communication with customers through improving the effectiveness and speed of the banking services. This study examines consumers' perceptions of electronic banking services as one of the indicators of success in order to formulate a number of operational strategies to improve customer satisfaction which increases market share and customer loyalty. The present study focused on the views expressed by experts, consultants and banking professionals and aimed  at  investigating and  designing a  conceptual model by  field research, and applying   student t-test to measure  the relationship between consumers' perceptions of electronic banking services with customer satisfaction,  cost reduction ,safety factor as well as  public information and awareness. Friedman test was then used to rank all these components in terms of customers’ perception. The statistical population consisted of all customers of the Keshavarzi Bank in the southern region of Kerman province 384 bank customers who were using e-banking services in the first three months of 1390 were chosen as samples through simple random sampling method. The data collection tool was a research questionnaire. The study findings showed that the impact of all these components of the proposed model of costumers’ perceptions on the quality of electronic banking services would be significant in the sense that cost component was  ranked the highest and information awareness components were ranked  lowest. Manuscript profile

Open Access Article

9 - Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil municipal services in Municipality of Tehran(Case study: Municipality region 14 of Tehran)
Sayed Hamed Moeini TabaTabaei HamidReza Adabi

Introduction and Aim: Today organizations take different forms issues such as the rapid and unpredictable changes, special orders, waiting for a very high level of service and face, to survive and maintain their positions. One of the newest forms of organization, rapid More

Introduction and Aim: Today organizations take different forms issues such as the rapid and unpredictable changes, special orders, waiting for a very high level of service and face, to survive and maintain their positions. One of the newest forms of organization, rapid response was to form organizations. The aim of this study was to Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil services in the municipality of Tehran, district 14. Research Method: Methods descriptive survey of correlation. The population of the study was، All citizens who constitute the municipality of Tehran, district 14. Using a sample of 384 randomly chosen citizens strata. The study of two fast response questionnaire with Likert scale was used and the quality of services. Validity was confirmed by the elites and experts and their reliability using Cronbach's alpha was confirmed. To test the hypothesis Kmvlmvgrvf- Smirnov test, Pearson correlation , regression , structural equation modeling (lisrel), analysis of variance and Friedman Test was used. Findings: Based on data analysis, reliability in service with the highest efficiency and the lowest operating Price impact of the extension. Conclusion: The results showed that the implementation of the FRO and it's component (time, innovation, reliability, flexibility, price) have significant effect on the quality of services in the municipality of Tehran, district 14.   Manuscript profile

Open Access Article

10 - Internet network design for quality of service guarantee using Data Envelopment Analysis (DEA)
Elham Alipour Chavari Mohsen Rostamy-Malkhalifeh

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Open Access Article

11 - A quality assessment study of services provided by libraries of Hamadan University of Medical Sciences: Using gap analysis model
Mahdi Moradian Tamjid Saeid Ghafari Atefeh Zarei

Objective: The aim of this study is to determine the quality level of services of Hamedan Medical Sciences University libraries through gap analysis. Method: This study is applied based on survey – analytical method which evaluates the quality of provided services More

Objective: The aim of this study is to determine the quality level of services of Hamedan Medical Sciences University libraries through gap analysis. Method: This study is applied based on survey – analytical method which evaluates the quality of provided services by means of the questionnaire a“I.A. LibQual”.  The population of this study consists of the active users of Hamadan Medical Sciences University libraries based on a random stratified sampling, using the Kerjcie and Morgan,which a sample size equal to 367 persons was obtained. Results: The quality level of services provided by the libraries equals to 2/987 according to the users; and these libraries have, in general, been able to meet the minimum expectations of the users and there is a big gap for them to reach the goal of meeting the whole expectations of the users. From the users’ perspective, the scopes of “hiring”, “staff” and “information station” have received the highest degree of preference and importance respectively. And “publication”, “press” and “audiovisual resources” received the lowest level of importance. On the other hand, the result of the first five hypotheses show that from the users’ perspective, there is a meaningful importance between the level of importance of the basic five main components of quality and the performance level. Conclusions: The gap between the level of importance and the quality level of current services in five components is negative. In other words, to achieve the level of users’ satisfaction and to increase the quality of existing services, Hamadan Medical Sciences University libraries need more effective planning and efforts. Manuscript profile

Open Access Article

12 - Measurement of the quality of library services of Tehran University central library based on LibQual model
Leila Jabbari Ali Jalali Dizaji

Purpose: This study was carried to assess the service quality of Central Library at University of Tehran to identify the library services needed to improve. Methodology: In this study, a descriptive survey method was used to collect data. From 31,000 research population More

Purpose: This study was carried to assess the service quality of Central Library at University of Tehran to identify the library services needed to improve. Methodology: In this study, a descriptive survey method was used to collect data. From 31,000 research population at University of Tehran, 205 users were selected for study sample. LibQual was the tool to measure the different levels of service quality perceptions of library users. Findings: Research findings for service effect criteria showed that the level of received services by users of central library in Tehran University were higher than the users’ minimum expectation, indicating users’ satisfaction. For two criterias of information control and library as place, users were satisfied by service level that was also higher than users’ minimum expectation. The users’ minimum expectation has been provided for all groups of library users for the criteria of service effect. The received services for undergraduate students were lower than their expectation. For the criteria of library as a place, provided services was lower in compare to PhD students’ expectation. The received services by all investigated groups in all 3 criteria have been lower than the maximum expectation level. Credit/Value: The study is important for use of LibQual to distinguish the gap among users perception for Library services and specify strengths and drawbacks of library. Manuscript profile

Open Access Article

13 - Study of Satisfaction of German Tourists with Iran Tourism Services
Azam Sadat Arshiha Farhad Hamzeh

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Open Access Article

14 - An Estimation of Customer Lifetime Value Based on Quality of Services in Mashhad Body Building Gyms
Seyed Mohammad Hosein Hoseini Ravesh Amir Moghaddam

The purpose of the present study is to review an estimation of customer lifetime value (CLV) based on quality of services provided by Mashhad body building gyms. The research method was correlational description and it had an estimation approach. The Research statistica More

The purpose of the present study is to review an estimation of customer lifetime value (CLV) based on quality of services provided by Mashhad body building gyms. The research method was correlational description and it had an estimation approach. The Research statistical population consisted of those who enrolled in body building gyms in Mashhad for at least 6 months, among whom 384 members were studied in different gyms ranked from 1 to 3 with respect to their cooperation and accessibility. The research instruments consisted of 2 standard questionnaires including Services Quality by Parmason et al. (1985) and Customer Lifetime Value by Vow Vali (2011) which were distributed among the customers in the gyms through a stratified way.  SPSS and LIZREL software programs were used for data analysis. The results showed that by 95% confidence level it can be said that quality of services provided by the gyms can have a significantly positive effect on CLV while no significant correlation was observed between CLV and ranking of the gyms. On the other hand, quality of services and ranking of the gyms have a significant impact on CLV. Therefore, it is recommended to the directors of the gyms to pay more attention to the components which enhance service quality and ranking of their gyms.   Manuscript profile

Open Access Article

15 - Assessment of 5G mobile networks in stream service
Ali Movloodian Hossein Momenzadeh Haghighi

  In early 2012, the International Telecommunication Union (ITU) under the United Nations program for the development of international mobile telecommunications (IMT) for Horizon 2020 and beyond (IMT-2020) began. As a result of a race is officially the world for th More

  In early 2012, the International Telecommunication Union (ITU) under the United Nations program for the development of international mobile telecommunications (IMT) for Horizon 2020 and beyond (IMT-2020) began. As a result of a race is officially the world for the fifth-generation (5G) Mobile Network began. In the next three years, this next-generation system image began to take shape. A draft proposal by the ITU-R on IMT-2020, three applications of mobile broadband as the key to increased defines 5G, heavy machine communications, ultra-reliable and low latency communications. A similar reporting requirements of the scenarios also help with administrative measures such as spectrum efficiency, latency, connection density, traffic capacity refers area. Internet Protocol-based network represents the convergence between information technology, telecommunications and publishing. It refers to digital TV services and other services transmitted video and voice over broadband networks, one of the biggest issues IPTV and other services Providers stream, providing adequate quality of experience QoE to their clients. In this study, we tried to measure the QoS parameters in LTE networks and network performance 5G to compare them and to examine the data stream. Manuscript profile

Open Access Article

16 - QoS Management Solution in Software Defined Networking using Ryu Controller
Shiva Karimi Amir Joz Ashoori

Introduction: Enterprise networks are increasingly becoming larger and more dynamic due to vast deployments of virtualization technologies. Consequently, the explosion of new network applications and services has strained the capabilities of traditional networking archi More

Introduction: Enterprise networks are increasingly becoming larger and more dynamic due to vast deployments of virtualization technologies. Consequently, the explosion of new network applications and services has strained the capabilities of traditional networking architecture in terms of scalability, agility, and efficient traffic management. SDN (Software Defined Networking) is a novel approach to build networks in which control logic is decoupled from data forwarding in order to enable programmability and ease of configuration across the entire network. The centralized control in SDN provides a global view of the entire network resources and their performance which enables the innovation of new service models. This paper demonstrates the implementation of SDN in a sample data center network topology using Mininet and the RYU controller, followed by employing policy-based network management and a differentiated service mechanism for guaranteeing the QoS for different classes of traffic. The proposed framework is a foundation to develop an enterprise-level network control and management product. Method: The approach of this paper is an implementation of a software-based architecture in the topology of a data center. It manages and guarantees the quality of service, using network policy-oriented management and service quality methods. The presented framework is an expandable infrastructure to solve the challenge of dynamic and agile management in the network of data centers and virtualization and cloud processing service providers.Findings : With the implementation done, h1r1 server node listens on ports 5001, 5002, 5003 with UDP protocol. The h1r4 client node sends 1Mbps UDP traffic to port 5001, 300Kbps UDP traffic to port 5002, and 600Kbps UDP traffic to port 5003 of the h1r1 server. The results obtained using the IPerf3/JPerf tool show that for traffic marked with AF41 code sent to port 5003, minimum bandwidth of 500Kbps and for traffic marked with AF31 code sent to port 5002, minimum bandwidth of 200Kbps is guaranteed. Is. When sending traffic of AF classes, the bandwidth of the best-effort traffic sent to port 5001 is limited.Conclusion: Guaranteeing full quality of service for all types of applications is not possible with the current network architecture based on the best-effort model. Different applications have different service needs that require dynamic management of network resources. In this article, a solution based on SDN architecture was presented for service quality management, which uses a differentiated service model. Differentiated service mechanism allocates resources based on different traffic classes. In this method, all streams belonging to a class are routed equally. The results obtained from the simulations show the optimal performance of the introduced framework in meeting the needs of traffic flows and optimal and maximum use of network resources. Manuscript profile

Open Access Article

17 - Determining and Modeling the Factors Affecting the Promotion of Customer Satisfaction of Electricity Distribution Companies
Mohammadreza Moradi Adel Salavati Reza Shafei

10.30495/jsm.2021.1942263.1533

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Open Access Article

18 - Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM
Alireza Alinezhad Ramin Hakimian

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19 - The Mediating Role of Quality Services in the Relationship between Internal Marketing and Customer Satisfaction
Farideh Ahmadi

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Open Access Article

20 - Quality of Service Improvement for Voice Streaming over Wireless Ad-hoc Networks using an Adaptive Playout Adjustment Algorithm
Maral Salehi Mehdi Dehghan

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Open Access Article

21 - An Appraisal of Passenger’s Satisfaction with IranAir Services Based on the life Cycle Model
Naser JavaheriZadeh Mohammad Bamani Moqadam Mina Khosravi

Based on the life cycle model for the year period 2010-2011(1389), this research is conducted to assess the passenger's satisfaction with the services rendered by Iran Air as well as to determine the satisfaction of those passengers who were in direct contact with sales More

Based on the life cycle model for the year period 2010-2011(1389), this research is conducted to assess the passenger's satisfaction with the services rendered by Iran Air as well as to determine the satisfaction of those passengers who were in direct contact with sales staff, airport services and in-flight personnel.  Moreover, this study investigates the factors contributing to Iran Air passenger's satisfaction and categorizes them from passenger's point of view. This research comprises one main question and four sub-questions and one main assumption and four sub-assumptions. The statistical population is composed of passengers who have had at least two domestic and/or international flights in 2 years. Among this population, a sample comprising 385 passengers using clustering method   has been chosen. A questionnaire based on Calakuta model and in form of Likert spectrum has been devised and distributed and the information has been extracted. The methodology for gathering the information is in form of filed .For analyses and interpretation of the information, the SPSS software has been used.   The result of this research is reveals the fact that the level of Iran Air passengers satisfaction in all three stages of attraction, promotion and maintenance is above the average. Also, the satisfaction with sales, airport and in-flight services stands above average. The factors effecting the passenger's satisfaction can be categorized and prioritized as: 1-Satisfaction with credibility and brand of the company, 2-Satisfaction with services rendered to frequent fliers, 3- Satisfaction with quality of services,                         4-Satisfaction with price (ticket, accompanied baggage, special services) , 5-Satisfaction with after ticket sales services, 6- Satisfaction with flexibility of services, 7- Satisfaction with flights safety. Manuscript profile

Open Access Article

22 - Study affective variables in mobile customers churn
Mehdy Kazami Roya HejaziNia

The main objective of this paper is to identify variables predictive effective in customers churn in MCI Company. This research is descriptive -correlation study and it conducted the field study. Population of this study is all postpaid mobile subscribers in Zahedan, wh More

The main objective of this paper is to identify variables predictive effective in customers churn in MCI Company. This research is descriptive -correlation study and it conducted the field study. Population of this study is all postpaid mobile subscribers in Zahedan, who were enabled in the period of data collection. Data has been collected through a questionnaire containing 56 questions. the validity of research confirmed by a group of experts and its reliability also confirmed by Cronbach's alpha coefficient(0.84).A number of 500 copies of questionnaires distributed between members of the study population in person and 415copies of questionnaires, analyzed. For data analysis ,we used single-sample t-test, ANOVA and regression analysis in SPSS 19 software .The results showed that expect of two variables(price and security concerns) quality of service, customer dissatisfaction ˓ entry competitor with superior technology , switching costs , Advertise and a number of customer status information(Age ˓ jobs ˓ amount of time purchased SIM cards) had a significant relationship with the customers churn Manuscript profile

Open Access Article

23 - Measurement of the quality of technological features, content and website usability of Food and Drug Administration of the Islamic Republic of Iran
Mina Abdolalizadeh Mehran Samadi

10.30495/jss.2019.666669

The purpose of this study is to achieve two general cognitiveapproaches. The first one is the technical evaluation of the website of theFood and Drug Administration in terms of the technical standards relatedto the website of government agencies and then the content ana More

The purpose of this study is to achieve two general cognitiveapproaches. The first one is the technical evaluation of the website of theFood and Drug Administration in terms of the technical standards relatedto the website of government agencies and then the content analysis ofthe web site in terms of creativity and applicability. The research methodis descriptive. The statistical population of this study is the users of thewebsite of the Food and Drug Administration of the Islamic Republic ofIran, whom the total population is 6 thousand, as well as 50 IT expertsand specialists. The sample size based on the Cochran formula wascalculated (with a 95% confidence interval) 361 people. 382 questionnaireswere used for rendering the sample variety using a random samplingmethod among the users of the Food and Drug Administration website.The data gathering tool was a researcher-made questionnaire thatincluded 55 questions on applicability and 40 questions in the form of achecklist for assessing the quality of the website services that wereprepared based on the goals and questions of the research and, somequestions is designed in the form of the Likert spectrum. Data is analysedusing SPSS software. Theoretical framework of the research is based ontheories of “use and gratification theory", "probability and detail model","interaction design theory", "Albert Bandura social learning theory","theory of the dissemination of innovations", "theory of highlighting",and "theory" Cleft of consciousness ". The findings of the study showedthat, the variable of the level of applicability from the users perspective;in two aspects of the level of website services and the level of creativityof the website that the website of the Food and Drug Administration ofthe country on the level of services has a higher level of service and onthe level of creativity, although some of the components of this websitehave achieved significant averages, but generally showed a moderate tohigh level in the components of website creativity; however, about 13components of the 23 components of the web creativity level needs toupgrade and optimize the level of service for customers and users. Ingeneral, the level of applicability of this website comparing to the levelsof technological features and content properties; has acceptable and highscores relative to the overall site. Manuscript profile

Open Access Article

24 - Quality-Orientation of Staff and its Role in Promoting the Quality of Educational Services in Islamic Azad University of Bonab Branch.
Rahim Abdullah Fam Davoud Ebrahim Pour

This study has been conducted on the basis of the quality-orientation ofstaff and its role in promoting the quality of educational services in IslamicAzad University of Bonab branch. The variables of this study are customerfocus, innovation, steady approach to the ideal More

This study has been conducted on the basis of the quality-orientation ofstaff and its role in promoting the quality of educational services in IslamicAzad University of Bonab branch. The variables of this study are customerfocus, innovation, steady approach to the ideal situation, the importance ofappearances, employee’s patience and fortitude, group-orientation and goalorientationand its relation to the quality of educational services. The samplepopulation of this study is students and staff of Islamic Azad University ofBonab branch in 89-90 educational year. According to the results the coefficientB in regression test of the hypotheses in this study 434%, so it can be said thatabout 43% of the changes in dependent variable is explained by the changes independent variables. All research hypotheses with related tests and with .05error of measurement and 95% confidence level are confirmed statisticallysignificant. Manuscript profile

Open Access Article

25 - ارزیابی تاثیر کیفیت درک شده از خدمات بانکداری الکترونیک بر رضایت و تعهد مشتریان بانک صادرات استان تهران
شادان وهاب زاده سانیا محمودکلائی

این تحقیق به بررسی تأثیر کیفیت درک شده از خدمات بانکداری الکترونیک بر رضایت و تعهد مشتریان می‌پردازد. تحقیق حاضر از نظر هدف کاربردی است و برای انجام این تحقیق 384 نفر از مشتریان شعب بانک صادرات استان تهران که تجربه استفاده از خدمات الکترونیک این بانک را داشته اند به صور More

این تحقیق به بررسی تأثیر کیفیت درک شده از خدمات بانکداری الکترونیک بر رضایت و تعهد مشتریان می‌پردازد. تحقیق حاضر از نظر هدف کاربردی است و برای انجام این تحقیق 384 نفر از مشتریان شعب بانک صادرات استان تهران که تجربه استفاده از خدمات الکترونیک این بانک را داشته اند به صورت نمونه گیری خوشه‌ای و بطور تصادفی انتخاب شدند و با استفاده از ابزار پرسشنامه اطلاعات تحقیق گردآوری شد. برای سنجش روایی پرسشنامه از روایی صوری، محتوایی و روایی سازه استفاده شد و همچنین برای برآورد پایایی از سازگاری درونی استفاده شد که مهمترین شاخص سازگاری درونی آزمون آلفای کرونباخ است که ضریب الفای کرونباخ نمونه 30 نفری 912/0 بدست آمد که بزرگتر از 7/0 است. این تحقیق از نظر ماهیت توصیفی- پیمایشی است و از فنون آمار توصیفی – استنباطی برای تجزیه و تحلیل داده‌ها استفاده شده است. در سطح تجزیه و تحلیل توصیفی به تجزیه و تحلیل دادههای جمعیتشناختی و در سطح تجزیه و تحلیل استنباطی با استفاده از مدل معادلات ساختاری به تجزیه و تحلیل دادهها جهت تأیید و یا رد فرضیههای تحقیق پرداخته شد. نتایج بدست آمده از این تحقیق نشان دهنده این است که هر سه فرضیه اثبات شده است. کیفیت خدمات درک شده از بانکداری الکترونیک بر رضایت مشتریان تاثیر مثبت دارد. رضایت از خدمات درک شده از بانکداری الکترونیک برتعهد مشتریان تاثیر مثبت دارد. کیفیت درک شده از خدمات بانکداری الکترونیک بر تعهد مشتری تاثیر مثبت و مستقیم دارد.    Manuscript profile

Open Access Article

26 - A New QoS-Based Routing Protocol for Video Streaming in VANETs Using ACO Algorithm and ‎Fuzzy Logic
Mohammad Vafaei Ahmad Khademzadeh Mohammad Ali Pourmina

The multi-path transmission is an appropriate transmission method for high data rate packets like video streaming. To provide video streaming with high quality, the video packets are divided into different frames for transmitting through various paths. Nevertheless, reg More

The multi-path transmission is an appropriate transmission method for high data rate packets like video streaming. To provide video streaming with high quality, the video packets are divided into different frames for transmitting through various paths. Nevertheless, regarding the results of numerous inherent features of vehicular ad-hoc networks (VANETs), designing an efficient and stable routing protocol is difficult for various applications of VANETs. In particular, the dynamic nature of topology and intermittent connectivity make maintaining the quality of service (QoS) task very difficult. To provide QoS to entertainment applications and traffic safety in VANET, we offer a routing protocol based on the adaptive intersection with QoS support regarding delay, packet delivery ratio (PDR), and connectivity probability. To establish the best QoS routes, we considered the equivalent routing problem as the optimization problem and then proposed an algorithm based on ant colony optimization (ACO) for solving it. Furthermore, a fuzzy logic-based algorithm was employed to select the best next-hop vehicle by incorporating multiple metrics associated with the vehicle’s position, link quality, and vehicle mobility. According to the simulation results, the proposed approach achieves the average PDR of more than 84.2%, the end-to-end delay of less than 3.58 s, the overhead of less than 15.65%, and the peak signal to noise ratio (PSNR) of more than 20.82 dB. It is understandable from the result analysis that the performance of the proposed approach is excellent. Manuscript profile

Open Access Article

27 - An Enhanced Routing Algorithm in Smart IoT Networks with Mobile Nodes
Zakieh Sharifian Behrang Barekatain Alfonso Ariza Quinatna Zahra Beheshti Faramarz Safi-Esfahani

The internet of things (IoT) faces various challenges due to its different characteristics and due to the novelty of related technologies and standards. The existence of these different and at the same time new problems has drawn the attention of many scientific re More

The internet of things (IoT) faces various challenges due to its different characteristics and due to the novelty of related technologies and standards. The existence of these different and at the same time new problems has drawn the attention of many scientific researchers toward this new technology. One of the most important and fundamental challenges is related to the topic of routing protocols in static and mobile networks, and more precisely, optimizing and improving the quality of service of it. In this work, a novel flexible, scalable, and efficient routing protocol named MLOADng-AT (mobile lightweight on-demand ad hoc distance vector routing protocol– analytic hierarchy process echnique for order of preference by similarity to ideal solution) has been introduced to overcome the routing challenges in mobile scenarios. Using MLOADng-AT, firstly, taking advantage of the HELLO message, information about link quality parameters and mobility characteristics up to two hops is exchanged among static and mobile nodes. Moreover, it supports an error recovery path without rerunning a new routing process that noticeably decreases the network routing delay. MLOADng-AT can be easily adapted to any quality of service (QoS) parameter with very low complexity which is very important for a delay-sensitive IoT-based network. Finally, in case of noisy conditions especially for mobile networks, the proposed protocol can be efficiently used in low-quality links. Simulation results based on several scenarios depicted that end-to-end delay (EED) and packet delivery ratio (PDR) parameters significantly improved in the proposed method compared to other similar methods. For the area with dimensions of 400 x 200 m2, the obtained values of the EED and PDR parameters are respectively 0.0011 seconds and 98.47%, and also for the scenarios implemented in the area of 800 x 400 m2, the achieved results of the EED and PDR parameters are respectively 0.0059 seconds and 86.167%. Manuscript profile

Open Access Article

28 - Upper Bound for Queue length in Regulated Burst Service Scheduling
Mahmood Daneshvar Farzanega Hossein Saeedi

Quality of Service (QoS) provisioning is very important in next computer/communication networks because of increasing multimedia services. Hence, very investigations are performed in this area. Scheduling algorithms effect QoS provisioning. Lately, a scheduling algorith More

Quality of Service (QoS) provisioning is very important in next computer/communication networks because of increasing multimedia services. Hence, very investigations are performed in this area. Scheduling algorithms effect QoS provisioning. Lately, a scheduling algorithm called Regulated Burst Service Scheduling (RBSS) suggested by author in [1] to provide a better service to bursty and delay sensitive services such as video. One of the most significant feature in RBSS is considering burstiness of arrival traffic in scheduling algorithm. In this paper, an upper bound of queue length or buffer size and service curve are calculated by Network Calculus analysis for RBSS. Because in RBSS queue length is a parameter that is considered in scheduling arbitrator, analysis results a differential inequality to obtain service curve. To simplify, arrival traffic is assumed to be linear that is defined in the paper clearly. This paper help to analysis delay in RBSS for different traffic with different specifications. Therefore, QoS provisioning will be evaluated. Manuscript profile

Open Access Article

29 - Estimation of Unknown Quality of Service Values to Increase the Quality of Composite Grid Service Using Bayesian Network
Ali Asghar Pourhaji Kazem Hossein Pedram Hasan Abolhasani

Computational Grids have developed as a new approach to solve large scale problems in scientific, engineering and business areas. Open Grid services architecture is an adaptation of the service-oriented architecture which presents the Grid operation a set of service-ori More

Computational Grids have developed as a new approach to solve large scale problems in scientific, engineering and business areas. Open Grid services architecture is an adaptation of the service-oriented architecture which presents the Grid operation a set of service-oriented softwares. Grid services composition provides the possibility for users to submit their complex requirements as a single request.QoS-aware Grid service composition algorithms try to construct a composite Grid service which satisfies the user-defined constraints as well as to optimize the QoS parameters. All of the presented service composition approaches in the literature discard using the Grid services with unknown QoS values in the composition process. However, estimation of unknown QoS values of Grid services provides an opportunity for them to be selected as component Grid services in the constructed composite service. In this paper, a probabilistic QoS model is presented for estimating the unknown QoS values using Bayesian network. Experimental results indicate that estimating the unknown QoS values has high accuracy and leads to more efficient composite Grid services. Manuscript profile

Open Access Article

30 - Resource Allocation for OFDMA Two-Hope Cooperative Cellular Networks: Considering QoS and Fairness Constraints
Hemed Bani Zaman

Abstract – Joint bit allocation, relay selection and subcarrier assignment are critical for achieving full benefits of OFDM-based cooperative relay networks. In this paper, first such a problem is studied in a dual hop OFDMA cooperative network consisting in multi More

Abstract – Joint bit allocation, relay selection and subcarrier assignment are critical for achieving full benefits of OFDM-based cooperative relay networks. In this paper, first such a problem is studied in a dual hop OFDMA cooperative network consisting in multi source nodes, multiple decode-and-forward (DF) relays and a single destination node. The aim is to minimize overall transmission power under the bit-error-rate (BER) and data rate constraints. However, the optimal solution to the optimization problem is computationally complex to obtain and may be unfair. Assuming knowledge of the instantaneous channel gains for all links in the entire network, an iterative three-step resource allocation algorithm with low complexity is proposed. It performs the privileged user selection based on fairness criterion first, and then allocates subcarrier-relay with the given constraints. Finally, power and bit are assigned to the selected subcarriers based on the water-filling algorithm. In order to guarantee the fairness of users, several fairness criteria are also proposed to provide attractive trade-offs between network performance (i.e. overall transmission power, average network lifetime and average outage probability) and fairness to all users. Numerical studies are conducted to evaluate the performance of the proposed algorithm in two practical scenarios. Simulation results show that the proposed allocation algorithm achieves an efficient trade-off between network performance and fairness among users. Manuscript profile

Open Access Article

31 - Investigating the effect of service quality and satisfaction on hotel customers' loyalty in Kurdistan province
seyed mohammad mosavi jad reza shafei maryam sharifi haydar mohammadi

The customers of each organization are the focal point of the organization. This idea of customer expectations in order to satisfy their needs and the provision of appropriate services and even superior quality of service to service organizations is inevitable. The hote More

The customers of each organization are the focal point of the organization. This idea of customer expectations in order to satisfy their needs and the provision of appropriate services and even superior quality of service to service organizations is inevitable. The hotel industry is not the exception. This research is applied in terms of its purpose and is descriptive and correlational in terms of its purpose. The statistical population of this study was made by all permanent clients of hotels in Kurdistan province who stayed at least one night in a hotel for at least one night. Since the exact statistics of the population of the clients of the hotels in the province are not available and the community is unlimited, the sample size was determined by the Cochran formula and 384 were determined. The sampling method is simple and categorized. The dependent variable of research is customer loyalty, which was measured by the variables of service quality (independent) and customer satisfaction (mediation) based on the Surkalo & Moghimi (1392) questionnaire. Pearson correlation coefficient and structural equation model have been used to investigate the hypotheses. The results of the research showed that the quality of services is high in the customers' view. Also, the data represents customer satisfaction and loyalty. The results show that the components of service quality and satisfaction have a significant effect on customer loyalty. Manuscript profile

Open Access Article

32 - Design and validation of the conceptual model of the quality of digital library services in the National Archives and Library of Iran
fattaneh Torkashvand safiyeh tahmasebi limooni Aliasghar Razavi

The objective of the present study is to design and validate the conceptual model of. This is an applied, exploratory mixed research. The statistical population of the study is all members of the Scientific Board of the National Library and Archives of Iran with 27 peop More

The objective of the present study is to design and validate the conceptual model of. This is an applied, exploratory mixed research. The statistical population of the study is all members of the Scientific Board of the National Library and Archives of Iran with 27 people in the Delphi method and 500,060 users of the Digital Library Hall throughout the Iran in the statistical inferencesection. Statistical samples were selected based on a census in the Delphi sectionand by the convenience method in the statistical inference section. A questionnaire was used to collect data whose validity was confirmed by construct validity method, factor loadingand Cronbach's alpha reliability. Descriptive tests including mean and standard deviation, Bartlett's test, factor analysis, and path analysis were used to analyze the research data using the SPSS and Amos statistical software. Based on the research findings, the quality of services in digital libraries can be classified into four main factors: internal factor, external factor, third factor, and the quality of output services. These four factors can be a good measure of the quality of services in digital libraries. Utilizing the final framework of the present study can help digital libraries achieve the expected quality level. Manuscript profile

Open Access Article

33 - The impact of corporate reputation and service quality on customer loyalty
صدیقه طوطیان شهرزاد طیاران امید درویش زاده

10.30495/jmemiau.2022.563233.1075

Given the importance of customer loyalty in the manufacturing and service sectors and the role of these variables influencing and being influenced by other organizational variables, This paper investigates the impact of organizational reputation and service quality on More

Given the importance of customer loyalty in the manufacturing and service sectors and the role of these variables influencing and being influenced by other organizational variables, This paper investigates the impact of organizational reputation and service quality on customer loyalty were discussed. To this end all customers carmaker Iran Khodro in Tehran as population and 385 subjects were selected by using simple random sampling. Also, Data collection instrument was a questionnaire to arrange the questionnaires Caruana and Irving (2010) for customer loyalty, Yang for corporate reputation and Duarte et al (2016) were used for quality of service. In this way, and the effect of corporate reputation on customer loyalty and the impact of service quality on customer loyalty were measured. While research data to measure and Lisrel Spss software was used. The results obtained in this study indicate both corporate reputation and quality of service has a significant positive effect on customer loyalty. This applies to every single indicator is intended for corporate reputation and quality of service was approved. Manuscript profile

Open Access Article

34 - Heuristic algorithms for task scheduling in Cloud Computing using Combined Particle Swarm Optimization and Bat Algorithms
Behnam Barzegar Samaneh Habibian Mehrnoush Fazlollah Nejad

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Open Access Article

35 - Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services
Shahram Parsa Ahmad Pourahmad Mahsa Haji Ismail Jafari

Satisfaction is a complex and multiple concept that is related to other concepts and affected by time, location, and personal and social values. Therefore, studying of the inner layers is the only method. The purpose of this research is measuring residents’ satisf More

Satisfaction is a complex and multiple concept that is related to other concepts and affected by time, location, and personal and social values. Therefore, studying of the inner layers is the only method. The purpose of this research is measuring residents’ satisfaction and annoyance of utilities based on six indicators (security and safety, health and grooming, beauty, welfare–social, pathways and access and regulatory status ) considered in Siroos community (Municipal District 12 ).In addition, the rate and degree of indicators Importance for residents and their interaction with municipality were studied.The research method in this survey is analytic–descriptive and the number of samples are based on model 200.The population of the study are all residents of Siroos community and type of sampling is random and cluster. The dominant approach is combined (objective and subjective). The results of this research show that resident’s satisfaction of municipal services is different but in general it is medium to low. Experts put emphasis on the physical properties, but social factors (Security, Safety and Beauty) are important and they have higher status compared to other indicators. Prioritized actions based on the wishes of the residents of this community is include:1- Promotion2- fixation 3- Assessment 4- Monitoring. Assessment of resident’s satisfaction of municipal services helps managers to achieve a comprehensive view of the problems and be aware of the possible solutions and understand long-term effects of current decisions. Upgrading utilities can be an effective step in increasing resident’s satisfaction (As an important part of life satisfaction). Manuscript profile

Open Access Article

36 - A Model for quality of service, satisfaction and job performance of teachers participating in extracurricular sports education courses
Hamed Hossi poor Ali Mohammad Amirtash

Considering the importance of teachers' job performance, this study attempts to investigate the relationship between the quality of service delivery, satisfaction and job performance from the viewpoint of the teachers participating in the curriculum of sports education More

Considering the importance of teachers' job performance, this study attempts to investigate the relationship between the quality of service delivery, satisfaction and job performance from the viewpoint of the teachers participating in the curriculum of sports education in North Khorasan Province. The purpose of this research is applied, and in terms of strategy, correlation and field and library method are done. The statistical population of this study was the teachers who referred to the sports programs of North Khorasan province, which included 220 female teachers and 390 male teachers. The statistical sample of this study was estimated by Morgan table. The tools used to collect information in this research were Putterson Job Performance Questionnaire (1970), Quality of Service Questionnaire (LOQ) (2008) and Jocoon Lane's Satisfaction Questionnaire (2008). In order to analyze the data of the present study, elongation and skeletal indices, independent t-test, Pearson correlation coefficient and structural model of structural equations were used. The analysis of the data in this study was conducted using SPSS and AMOS software. It turned out The results of this study showed that the quality of services affects teachers' satisfaction by 0.339 and their job performance has an effect of 0.431. In order to improve the job performance and satisfaction of teachers, in order to improve the programs, the quality of these programs should be improved. Manuscript profile

Open Access Article

37 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال
مهدی نوری پور زینب شریفی

گسترش کمی نظام آموزش عالی بدون توجه به توسعه کیفیت، پیامدهای نامناسبی به همراه خواهد داشت. از این رو پژوهش حاضر با هدف ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج با کاربرد مدل سروکوال انجام شد. جامعه آماری 508 نفر از دانشجویان کارشناسی سال آخر شاغل به تحصی More

گسترش کمی نظام آموزش عالی بدون توجه به توسعه کیفیت، پیامدهای نامناسبی به همراه خواهد داشت. از این رو پژوهش حاضر با هدف ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج با کاربرد مدل سروکوال انجام شد. جامعه آماری 508 نفر از دانشجویان کارشناسی سال آخر شاغل به تحصیل در سال 1397-1398 دانشگاه یاسوج بودند.  بر اساس فرمول کرجسی و مورگان 220 نفر به عنوان نمونه با روش تصادفی طبقه‌ای براساس رشته تحصیلی انتخاب شدند. جمع‌آوری داده‌ها از طریق یک پرسشنامه دو قسمتی شامل ادراکات و انتظارات دانشجویان از کیفیت خدمات آموزشی، پژوهشی و رفاهی انجام شد که روایی آن با استفاده از نظرات متخصصان حوزه مربوطه، پس از انجام اصلاحات مورد تأیید واقع شد و پایایی آن نیز با محاسبه ضریب آلفای کرونباخ تأیید شد. تجزیه و تحلیل داده‌ها با استفاده از نرم افزار آماری  SPSSانجام شد. نتایج تحقیق نشان داد دانشجویان کمترین و بیشترین رضایت از وضع موجود را به ترتیب از خدمات رفاهی و خدمات آموزشی داشتند. همچنین بیشترین شکاف خدمات مربوط به ترتیب مربوط به خدمات رفاهی، پژوهشی و آموزشی بوده است. نتایج آزمون مقایسه میانگین حاکی از آن بود که انتظارات دانشجویان از خدمات آموزشی، پژوهشی و رفاهی به طور معنی داری بیشتر از ادارکات آنان بود. بنابراین لازم است ارائه بهتر خدمات آموزشی، پژوهشی و رفاهی مورد توجه مسئولین ذی ربط واقع گردد. Manuscript profile

Open Access Article

38 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company)
Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani

Nowadays, the manufacturing and servicing organizations consider the level of customer satisfaction as an important criterion in measuring the quality of their work, and this trend is still rising. For the time being, because of the vital importance of insurance industr More

Nowadays, the manufacturing and servicing organizations consider the level of customer satisfaction as an important criterion in measuring the quality of their work, and this trend is still rising. For the time being, because of the vital importance of insurance industry in the growth and prosperity of the countries’ economies, the need for it is inevitable. Accordingly, in this research, we investigate factors affecting the insured’s satisfaction of life insurance with the use of SERVQUAL Model in Novin Insurance Company. This model is one of the most popular models that is used in the service sector in the field of quality assessment. The methodology of the research is descriptive-survey. In this study, sampling method is simple random and the statistical population is the insured of life insurance of Novin Insurance Company in Tehran city and the number of samples is 361 people. The results have been examined using Structural Equation Model and the data have been analyzed using SPSS software and SMART PLS. The results of this research indicate that the insured’s satisfaction of life insurance of Novin Insurance Company has not been affected by the physical dimension and that other dimensions of SERVQUAL Model have affected the insured’s satisfaction of life insurance of Novin Insurance Company. Also, research results demonstrate that in four dimensions of SERVQUAL model there exists a gap between the expected quality and insured’s understanding of the quality of services and that the largest gap is related to empathy and the smallest gap is related to reliability Manuscript profile

Open Access Article

39 - Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office)
saeed hosseini qasemali bazaee

The use of centralized registration systems in order to achieve e-government is one of the issues that is being implemented in the Social Security Organization to improve the quality of services. The main purpose of this study was to identify the consequences of impleme More

The use of centralized registration systems in order to achieve e-government is one of the issues that is being implemented in the Social Security Organization to improve the quality of services. The main purpose of this study was to identify the consequences of implementing a centralized registration system in the Social Security Organization. The research method was descriptive-survey in nature and applied in terms of purpose. The statistical population of this study was all the insured of the Social Security Organization in the west of Tehran. Using the non-probabilistic approach, 384 insurers were made available in a period of 6 months. A 25-item questionnaire was used to collect data in this study. These questionnaires were approved before the distribution of its validity due to the opinions of technology experts and also its reliability was confirmed by the answers of 30 social security insured persons. SPSS software version 26 was used to analyze the collected data. According to the results, the use of a centralized registration system in the Social Security Organization can accurately identify the needs and requests of clients, filter information, create electronic health records, change the status of different people without face-to-face visits and ultimately client satisfaction. Manuscript profile

Open Access Article

40 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior
javid rakhshani zohreh madani somayeh saebnia

The purpose of this study is to investigate the relationship between CRM customer relationship with the quality of services provided in the bank and the mediating role of organizational citizenship behavior in Bank Mellat Ardabil, which is applied in terms of purpose an More

The purpose of this study is to investigate the relationship between CRM customer relationship with the quality of services provided in the bank and the mediating role of organizational citizenship behavior in Bank Mellat Ardabil, which is applied in terms of purpose and descriptive correlation. The statistical population of the study includes all employees of Bank Mellat branches in Ardabil, 250 people. The sample size was 184 using Cochran's formula, which were selected based on dependent sampling and standard sampling.A standard questionnaire was used to measure the variables. the validity of the questionnaire was diagnostic, convergent and divergent and the reliability of the questionnaire was assessed with Cronbach's alpha coefficient. The research model was tested based on the structural equation method and LISREL software. The results showed that the relationship between the two variables of CRM customer relationship and the quality of services provided in the bank is intensified by the variable of citizenship behavior of the organization that if the citizenship behavior of the organization increases this effect is stronger and if the citizenship behavior of the organization is weak This issue can be deduced based on the significance and direction of the effect of the organization's citizenship behavior. Manuscript profile

Open Access Article

41 - An Adaptive Weighted Fuzzy Controller Applied on Quality of Service of Intelligent 5G Environments
Aref Safari

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Open Access Article

42 - The Effects of Environmental Factors on Green Marketing Performance (Case Study: Shirin Asal Company)
reza rostamzadeh asghar alimohammadi siyaban

During the recent decades, concern about environment has not only become a major public issue, but also a critical one in academic research, and, as a result, the ecological products market has been growing worldwide. Green marketing activities are thus expanding in man More

During the recent decades, concern about environment has not only become a major public issue, but also a critical one in academic research, and, as a result, the ecological products market has been growing worldwide. Green marketing activities are thus expanding in many parts of the world offering products to green who make their purchase decisions, to some extent, based on their personal environmental criteria. These activities have a major impact on expanding consumers’ knowledge and changing their attitude towards purchasing green products. Food industry is one of the magnificent elements of the economic and has a major role in industrial development of a country, furthermore, its wide operations from production to distribution and consumption has the significant role in the economy of the countries .The aim of this dissertation is analyzing the effect of Ecological strategies on the performance of Green marketing in Shirin Asal Food Industry. This research uses Structural Equation Modeling (SEM) techniques as a tools for accessing the validity and reliability of measure. This model and the result show that ecological strategies affect the financial performance, market performance, and the quality of services to consumers. Manuscript profile

Open Access Article

43 - A TRAFFIC-AWARE MECHANISM TO ADJUST CONTENTION WINDOW IN 802.11E WIRELESS LANS
Azadeh Pirhayati Mohammad Nassiri

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Open Access Article

44 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch
Ruhollah Mehdinezhad Javad Ghaed mohammady

Abstract The aim of this study was to investigate the relationship between E-service quality and customer satisfaction in Melli Bank, Islamic Azad University Branch in the year 2016 which in terms of purpose, practicality and implementation adhered to the descriptive su More

Abstract The aim of this study was to investigate the relationship between E-service quality and customer satisfaction in Melli Bank, Islamic Azad University Branch in the year 2016 which in terms of purpose, practicality and implementation adhered to the descriptive survey method.  The study population included all customers of Melli Bank, Islamic Azad University's Branch in the year 2016 which, based on the data obtained from the bank manager, was 7141 people. The final sample amounted to 378 subsequent to Cochran’s sample size calculation. The sampling method used in this study was stratified random sampling and the research tool was an expert reviewed questionnaire.  Analysis of Pearson correlation, regression and variance were performed on the data.  The results showed a significant relationship between the variables of E- service quality (performance, completeness, availability, confidentiality, accountability and service compensation) and customer satisfaction. Manuscript profile

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