List of Articles Quality of service Open Access Article Abstract Page Full-Text 1 - Hierarchal Grouping Strategy with Adaptive Power Tuning in ZigBee Wireless Sensor Networks Mehran Pourmohammad Abdollahi Javad Musevi Niya Payman Mahmoudi Biroun Open Access Article Abstract Page Full-Text 2 - Improving QoS in VANETs: A Survey Mohammadreza Pourkiani Sepideh Adabi Sam Jabbehdari Ahmad Khademzadeh Open Access Article Abstract Page Full-Text 3 - Base station selection in two-tier femtocell networks: A game-theoretic approach Azadeh Pourkabirian Mehdi Dehghan Takht Fooladi Esmaeil Zeinali Amir Masoud Rahmani Open Access Article Abstract Page Full-Text 4 - Identifying Effective Factors on the Quality of Services Provided To Hemodialysis Patients in Iranian Hospitals Fatemeh Paeen resketi shaghayegh vahdat somayeh hesam Open Access Article Abstract Page Full-Text 5 - The effect of Six Sigma process management on improving the quality of information therapy services and reducing treatment costs (Case study: one of the non-governmental hospitals located in Tehran) Sedigheh Mohammadesmaeil mostafa pahlevanzadeh Open Access Article Abstract Page Full-Text 6 - Scale Survey of Internal Marketing and Effect on Quality Development of Service in Afshar Hospital S. M. Younesifar A. Sanayeei A. Shahin Open Access Article Abstract Page Full-Text 7 - The Influence of Image from Banking Network on" Quality of Services-Satisfaction–Loyalty" Process in Karafarin Bank Customers Branches Provinces of Mazandaran and Golestan H. Mehrani M. Yousefi Sh. Keshavarzi Open Access Article Abstract Page Full-Text 8 - The Study on the Consumers' Perceptions of Electronic Banking Services of Keshavarzi Bank in the Southern Regions of Kerman Province H. Zolfaghar Dehnavi D. Rashidi Open Access Article Abstract Page Full-Text 9 - Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil municipal services in Municipality of Tehran(Case study: Municipality region 14 of Tehran) Sayed Hamed Moeini TabaTabaei HamidReza Adabi Open Access Article Abstract Page Full-Text 10 - Internet network design for quality of service guarantee using Data Envelopment Analysis (DEA) Elham Alipour Chavari Mohsen Rostamy-Malkhalifeh Open Access Article Abstract Page Full-Text 11 - A quality assessment study of services provided by libraries of Hamadan University of Medical Sciences: Using gap analysis model Mahdi Moradian Tamjid Saeid Ghafari Atefeh Zarei Open Access Article Abstract Page Full-Text 12 - Measurement of the quality of library services of Tehran University central library based on LibQual model Leila Jabbari Ali Jalali Dizaji Open Access Article Abstract Page Full-Text 13 - Study of Satisfaction of German Tourists with Iran Tourism Services Azam Sadat Arshiha Farhad Hamzeh Open Access Article Abstract Page Full-Text 14 - An Estimation of Customer Lifetime Value Based on Quality of Services in Mashhad Body Building Gyms Seyed Mohammad Hosein Hoseini Ravesh Amir Moghaddam Open Access Article Abstract Page Full-Text 15 - Assessment of 5G mobile networks in stream service Ali Movloodian Hossein Momenzadeh Haghighi Open Access Article Abstract Page Full-Text 16 - QoS Management Solution in Software Defined Networking using Ryu Controller Shiva Karimi Amir Joz Ashoori Open Access Article Abstract Page Full-Text 17 - Determining and Modeling the Factors Affecting the Promotion of Customer Satisfaction of Electricity Distribution Companies Mohammadreza Moradi Adel Salavati Reza Shafei 10.30495/jsm.2021.1942263.1533 Open Access Article Abstract Page Full-Text 18 - Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM Alireza Alinezhad Ramin Hakimian Open Access Article Abstract Page Full-Text 19 - The Mediating Role of Quality Services in the Relationship between Internal Marketing and Customer Satisfaction Farideh Ahmadi Open Access Article Abstract Page Full-Text 20 - Quality of Service Improvement for Voice Streaming over Wireless Ad-hoc Networks using an Adaptive Playout Adjustment Algorithm Maral Salehi Mehdi Dehghan Open Access Article Abstract Page Full-Text 21 - An Appraisal of Passenger’s Satisfaction with IranAir Services Based on the life Cycle Model Naser JavaheriZadeh Mohammad Bamani Moqadam Mina Khosravi Open Access Article Abstract Page Full-Text 22 - Study affective variables in mobile customers churn Mehdy Kazami Roya HejaziNia Open Access Article Abstract Page Full-Text 23 - Measurement of the quality of technological features, content and website usability of Food and Drug Administration of the Islamic Republic of Iran Mina Abdolalizadeh Mehran Samadi 10.30495/jss.2019.666669 Open Access Article Abstract Page Full-Text 24 - Quality-Orientation of Staff and its Role in Promoting the Quality of Educational Services in Islamic Azad University of Bonab Branch. Rahim Abdullah Fam Davoud Ebrahim Pour Open Access Article Abstract Page Full-Text 25 - ارزیابی تاثیر کیفیت درک شده از خدمات بانکداری الکترونیک بر رضایت و تعهد مشتریان بانک صادرات استان تهران شادان وهاب زاده سانیا محمودکلائی Open Access Article Abstract Page Full-Text 26 - A New QoS-Based Routing Protocol for Video Streaming in VANETs Using ACO Algorithm and Fuzzy Logic Mohammad Vafaei Ahmad Khademzadeh Mohammad Ali Pourmina Open Access Article Abstract Page Full-Text 27 - An Enhanced Routing Algorithm in Smart IoT Networks with Mobile Nodes Zakieh Sharifian Behrang Barekatain Alfonso Ariza Quinatna Zahra Beheshti Faramarz Safi-Esfahani Open Access Article Abstract Page Full-Text 28 - Upper Bound for Queue length in Regulated Burst Service Scheduling Mahmood Daneshvar Farzanega Hossein Saeedi Open Access Article Abstract Page Full-Text 29 - Estimation of Unknown Quality of Service Values to Increase the Quality of Composite Grid Service Using Bayesian Network Ali Asghar Pourhaji Kazem Hossein Pedram Hasan Abolhasani Open Access Article Abstract Page Full-Text 30 - Resource Allocation for OFDMA Two-Hope Cooperative Cellular Networks: Considering QoS and Fairness Constraints Hemed Bani Zaman Open Access Article Abstract Page Full-Text 31 - Investigating the effect of service quality and satisfaction on hotel customers' loyalty in Kurdistan province seyed mohammad mosavi jad reza shafei maryam sharifi haydar mohammadi Open Access Article Abstract Page Full-Text 32 - Design and validation of the conceptual model of the quality of digital library services in the National Archives and Library of Iran fattaneh Torkashvand safiyeh tahmasebi limooni Aliasghar Razavi Open Access Article Abstract Page Full-Text 33 - The impact of corporate reputation and service quality on customer loyalty صدیقه طوطیان شهرزاد طیاران امید درویش زاده 10.30495/jmemiau.2022.563233.1075 Open Access Article Abstract Page Full-Text 34 - Heuristic algorithms for task scheduling in Cloud Computing using Combined Particle Swarm Optimization and Bat Algorithms Behnam Barzegar Samaneh Habibian Mehrnoush Fazlollah Nejad Open Access Article Abstract Page Full-Text 35 - Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services Shahram Parsa Ahmad Pourahmad Mahsa Haji Ismail Jafari Open Access Article Abstract Page Full-Text 36 - A Model for quality of service, satisfaction and job performance of teachers participating in extracurricular sports education courses Hamed Hossi poor Ali Mohammad Amirtash Open Access Article Abstract Page Full-Text 37 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال مهدی نوری پور زینب شریفی Open Access Article Abstract Page Full-Text 38 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company) Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani Open Access Article Abstract Page Full-Text 39 - Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office) saeed hosseini qasemali bazaee Open Access Article Abstract Page Full-Text 40 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior javid rakhshani zohreh madani somayeh saebnia Open Access Article Abstract Page Full-Text 41 - An Adaptive Weighted Fuzzy Controller Applied on Quality of Service of Intelligent 5G Environments Aref Safari Open Access Article Abstract Page Full-Text 42 - The Effects of Environmental Factors on Green Marketing Performance (Case Study: Shirin Asal Company) reza rostamzadeh asghar alimohammadi siyaban Open Access Article Abstract Page Full-Text 43 - A TRAFFIC-AWARE MECHANISM TO ADJUST CONTENTION WINDOW IN 802.11E WIRELESS LANS Azadeh Pirhayati Mohammad Nassiri Open Access Article Abstract Page Full-Text 44 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch Ruhollah Mehdinezhad Javad Ghaed mohammady Open Access Article Abstract Page Full-Text 45 - Identification and prioritizing the satisfaction requirements of urban tourists from tourist resorts using the Kano-Servqual model. Case study of three star hotels in Shiraz ahadollah fatahi sadrolah godarzi zahra amerifard Open Access Article Abstract Page Full-Text 46 - Satisfaction Analysis of Religious Tourism Service with Emphasis on the Role of Environmental Factors, the Case Study of Shahcheragh Shrine in Shiraz A. Soltani H.R. Sharif Open Access Article Abstract Page Full-Text 47 - Investigating the Role of Six Sigma Strategy in Improving Quality of Services in Islamic Azad University Libraries from the Viewpoints of Female Librarians مرضیه Yari Zanganeh زهرا Khodadadi Open Access Article Abstract Page Full-Text 48 - Dimensions and parameters affecting the quality of higher education Service quality by Internal and externalcustomers Somayeh Bahmei Taraneh Enayati Open Access Article Abstract Page Full-Text 49 - Ranking of the Quality of Academic Services Quality Using the Fuzzy Analytical Hierarchy Process (Case Study:Islamic Azad University Damavand Branch) Meghdad Haji mohammad ali jahromi Armin Khosh ghalb