A Model for quality of service, satisfaction and job performance of teachers participating in extracurricular sports education courses
Subject Areas : Social Science QuarterlyHamed Hossi poor 1 , Ali Mohammad Amirtash 2
1 - Ph.D. of Islamic Azad University, Science and Research Branch, Tehran, Iran.
2 - Physical and Education Group, Islamic Azad University, Science and Research Branch, Tehran
Keywords: teachers, satisfaction, job performance, sports programs, quality of service delivery,
Abstract :
Considering the importance of teachers' job performance, this study attempts to investigate the relationship between the quality of service delivery, satisfaction and job performance from the viewpoint of the teachers participating in the curriculum of sports education in North Khorasan Province. The purpose of this research is applied, and in terms of strategy, correlation and field and library method are done. The statistical population of this study was the teachers who referred to the sports programs of North Khorasan province, which included 220 female teachers and 390 male teachers. The statistical sample of this study was estimated by Morgan table. The tools used to collect information in this research were Putterson Job Performance Questionnaire (1970), Quality of Service Questionnaire (LOQ) (2008) and Jocoon Lane's Satisfaction Questionnaire (2008). In order to analyze the data of the present study, elongation and skeletal indices, independent t-test, Pearson correlation coefficient and structural model of structural equations were used. The analysis of the data in this study was conducted using SPSS and AMOS software. It turned out The results of this study showed that the quality of services affects teachers' satisfaction by 0.339 and their job performance has an effect of 0.431. In order to improve the job performance and satisfaction of teachers, in order to improve the programs, the quality of these programs should be improved.
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