List of Articles کیفیت خدمات Open Access Article Abstract Page Full-Text 1 - Effective Factors on Word-of-Mouth Marketing and the Intention to Return to Beauty Clinics Saeid Dehyadegari nastaran douraghi ellaheh shahbi Open Access Article Abstract Page Full-Text 2 - Study of the Effect Satisfaction and Trust on Customers Loyalty in Service Organizations (Case Study: Branches of Melli Bank in City of Arak) محمد امین جمشیدیان Open Access Article Abstract Page Full-Text 3 - The impact of customers' attitudes towards green hotels on their willingness to pay and their recurrence intentions Mohammad ail abdolvand arezoo naeimi majd ali mohammadzadeh Open Access Article Abstract Page Full-Text 4 - Providing a Model for Identifying the Service Quality Dimensions Within Technology-Based Banking (Case study: Student’s of Islamic Azad University-Arak Branch) N. S. Najafizadeh A. Mojoodi P. Ghasemi Open Access Article Abstract Page Full-Text 5 - Scale Survey of Internal Marketing and Effect on Quality Development of Service in Afshar Hospital S. M. Younesifar A. Sanayeei A. Shahin Open Access Article Abstract Page Full-Text 6 - Knowing the Effective factors on Acceptance of Electronic Government Services from the Point of Citizen's View (Research Point: The Government Counter Offices in the City of Tehran) M. Haghighinasab S. Ghasemi M. Torkaman A. Ghasemi Open Access Article Abstract Page Full-Text 7 - The Model for Assessing and Prioritizing Effective Requirements in Marketing and Augment of Tax-payer satisfaction in National Tax Administration of Iran H. Nezakati Alizade, R. Golzar Adabi Open Access Article Abstract Page Full-Text 8 - The Influence of Image from Banking Network on" Quality of Services-Satisfaction–Loyalty" Process in Karafarin Bank Customers Branches Provinces of Mazandaran and Golestan H. Mehrani M. Yousefi Sh. Keshavarzi Open Access Article Abstract Page Full-Text 9 - Developing of the model effect of auditors' ethical principles and religiosity on the quality of audit services Behnam Azhdari Seyed hossein Nasl mosavi Ali Jafari Open Access Article Abstract Page Full-Text 10 - Designing research service quality based on SERVQUAL scale Shadi Shahverdiyani Open Access Article Abstract Page Full-Text 11 - A Consideration of relationship between perceived effectiveness of coaches and customers’ satisfaction in Municipality`s Sports Complexes in Tehran Tayebeh zargar Razieh Safaei Open Access Article Abstract Page Full-Text 12 - تحلیلی بر رضایتمندی مسافران از خدمات‌رسانی سامانه اتوبوس‌های تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری صابر محمدپور دکتر مظفر صرافی دکتر جمیله توکلی‌‌نیا Open Access Article Abstract Page Full-Text 13 - بررسی تأثیر کیفیت خدمات بر رضایتمندی مسافران در صنعت حمل و نقل هوایی علی اکبر امین بیدختی داوود فرجی غازانی Open Access Article Abstract Page Full-Text 14 - ارتقاء کیفیت خدمات درمانی در بیمارستان با بکارگیری QFD و کاردینال محسن مقدم نیکزاد منطقی Open Access Article Abstract Page Full-Text 15 - Idelntifying indicators of value of e-government services based on article 37 of law on civil service management mohammad hosein roozbeh hamed rahmani morteza mousakhani Open Access Article Abstract Page Full-Text 16 - The Relationship between Management Commitment to Service Quality and Organizational Outcomes with Regard to the Mediating Role of Effective Participation of Employees in Banks Gilan Mehrdad Godarzvand Chegini Samin Yosefi Mahyar Delshad Open Access Article Abstract Page Full-Text 17 - Identification on the Relationship Among the Dimensions of Measuring of Logistics Service Quality in the Ttransport Companies in Iranian Market Mahshid Ahmadi Ali Badizadeh Open Access Article Abstract Page Full-Text 18 - A survey of service quality of the educational centers in Tabriz using servqual model and ranking educational centers using Analytic hierarchy Process Majid Bagherzadeh Fatemeh Bagherzadeh Open Access Article Abstract Page Full-Text 19 - Determining The Dimensions of Service Quality in Banking Industry: Examining The Gronroos Model in Pasargad Banks of the Northwest of Iran Soleyman Iranzadeh Hossien Emari Saeed Bakhshayesh Open Access Article Abstract Page Full-Text 20 - A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model Heresh Soltanpanah Mansoor Khaksar Mohammad Kambiz Ghasri Open Access Article Abstract Page Full-Text 21 - Investigating Factors for Improving the Quality of Catering Services with an Emphasis on Menu Engineering: Food Tourism (Yazd Hotels and Restaurants) in Focus Omid Bayat Raziye Saeedi Rad Open Access Article Abstract Page Full-Text 22 - Investigating the effect of customer relationship management on customer retention based on the mediating role of service quality (case study: Torb company) Kamran Yeganegi Zahra Neshati Maryam Ebrahimi Open Access Article Abstract Page Full-Text 23 - Analyzing the relationship between corporate social responsibility and Corporate image and with the mediating role of the Service quality insurance Dana Corporate Ebrahim khademi Vahid Mirzaei Bagher Rostami iman modaberi Open Access Article Abstract Page Full-Text 24 - تحلیلی بر رضایتمندی مسافران از خدمات‌رسانی سامانه اتوبوس‌های تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری صابر محمدپور دکتر مظفر صرافی دکتر جمیله توکلی‌‌نیا Open Access Article Abstract Page Full-Text 25 - بررسی تأثیر کیفیت خدمات بر رضایتمندی مسافران در صنعت حمل و نقل هوایی علی اکبر امین بیدختی داوود فرجی غازانی Open Access Article Abstract Page Full-Text 26 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual Faramarz Soheili elham yari Aliakbar Familrohani Open Access Article Abstract Page Full-Text 27 - Impact of service access and perception of service quality on perceived value, satisfaction and loyalty in sports centers رضا نیک بخش naser nazari Open Access Article Abstract Page Full-Text 28 - شناسایی و بررسی عوامل موثر بر رضایت مشتریان از خدمات صنعت بانکداری با استفاده از مدل سروکوال (مطالعه موردی شعب موسسه اعتباری توسعه) سید کامران نوربخش نفیسه رستمی Open Access Article Abstract Page Full-Text 29 - الگویی برای ارزیابی کیفیت خدمات ارایه شده به مشتریان وحیدرضا میرابی ادوارد زادوریان Open Access Article Abstract Page Full-Text 30 - ارزیابی کیفیت خدمات بانکداری الکترونیک با استفاده از ترکیب روش‌های فرآیند سلسله مراتبی دلفی فازی (F.D.AHP) و تاپسیس فازی (F.TOPSIS) مطالعه موردی: شعب پست بانک شهر تهران محسن قشلاقی Open Access Article Abstract Page Full-Text 31 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad Open Access Article Abstract Page Full-Text 32 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch Ruhollah Mehdinezhad Javad Ghaed mohammady Open Access Article Abstract Page Full-Text 33 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model ali shafiei mina jamshidi Open Access Article Abstract Page Full-Text 34 - The effect of human resource management on service quality with the mediating role of tourism supply chain management in Iran Tourism Development Company Maryam Rahmaty Behzad Karamikhah Open Access Article Abstract Page Full-Text 35 - Identifying service quality dimensions in the digital platforms ecosystem and the influence on intention to use Based on customer experience Asieh Nazemi Masoumeh Hoseinzade Shahri Open Access Article Abstract Page Full-Text 36 - Designing a service quality management paradigm model: a foundational data theory approach seyed esmail Mostafavi قنبر امیرنژاد , Aboutrab Alirezaei Open Access Article Abstract Page Full-Text 37 - A Comparative Study of the Status of the Quality of Service System in the Islamic Azad University Branches of Fars Province in order to Provide a Model حسن soltani Sanjar Salajeghe Open Access Article Abstract Page Full-Text 38 - Reflecting on the quality factors of educational institutes of executive bodies: the results of a mixed research in all educational institutions covered by the force balance. Ali Ahmadzadeh Hassanreza Zeinabadi Hamidreza Arasteh Hossin Abasian 10.30495/jedu.2024.31828.6386
