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        1 - Designing a Strategic Model for Empowering Human Capital Using Interpretive-Structural Modeling Running title: Designing a Strategic Model for Empowering Human Capital
        Gholamreza Tondpour Reza Sepahvand Hojjat Vahdati Mahmoud Reza Esmaili
        With the advent of the knowledge-based economy, human capabilities are recognized as the most important and lasting competitive advantage for organizations in today's turbulent environments; Therefore, today the attention to the knowledge and skills of human resources a More
        With the advent of the knowledge-based economy, human capabilities are recognized as the most important and lasting competitive advantage for organizations in today's turbulent environments; Therefore, today the attention to the knowledge and skills of human resources and empower these irreplaceable assets in organizations is very necessary and undeniable. The purpose of this research is to design a strategic model for empowering human capital using an interpretive structural modeling technique in this regard. By reviewing the literature review of the comparative method, two categories of empowerment factors were identified in the small industries of the province, Kohgiluyeh and Boyer-Ahmad. In the following, after determining the levels of each of the factors as well as considering the final availability matrix, the final model of the interpretive structure of the drawing is rounded. The results showed that training and improvement variables, employee sharing in information and access to information, occupational enrichment, access to resources and equipment, monitoring and control, feedback, welfare facilities, replacement of holacaracy, knowledge management, salary management, participatory management, clarifying goals in the field of structural factors empowerment are the most influential and influential factors. Manuscript profile
      • Open Access Article

        2 - A Study on The Effect of Strategic Thinking on Total Quality Management and Customer Satisfaction in the Banking System
        zahra mohammadiani Mahmoud Reza Esmaeili Hojjat Vahdati
        Nowadays, customer satisfaction lead organizations toward new opportunities effort to achieve customer satisfaction has a key role in leading organizations in various industries around the world, furthermore ignoring such a variable in any organization would definitely More
        Nowadays, customer satisfaction lead organizations toward new opportunities effort to achieve customer satisfaction has a key role in leading organizations in various industries around the world, furthermore ignoring such a variable in any organization would definitely lead to difficulty competition at the national and international levels. Moreover achieveing customer satisfaction is possible by utilizing strategic thinking (understanding current conditions and taking advantage of opportunities) and total quality management(systematic structure based on continuous improvement of internal activitie The purpose of this study was to investigate the effect of strategic thinking on comprehensive quality management. The hypotheses and the conceptual model of research are presented based on theoretical foundations of the research. The l study population consisted of directors of public banks and a questionnaire was used to collect data. The study is descriptive-survey, furtermore in terms of purpose is applied-developmental research. Structural equation modeling technique was used to analyze data using Smart PLS software. Results show that strategic thinking has a positive and significant impact on customer satisfaction both directly (coefficient path 0.520) and indirectly (c.p 0.319) through total quality management. Also strategic thinking has positive and significant impact (c.p 0.711) on total quality management and total quality management (c.p 0.448) on customer. Manuscript profile