Journal of Knowledge Studies: 4 (34)

Open Access Article

1 - Assessment of service quality at public libraries in Hamadan city based on LibQual
azameh ansari Seyed Aliakbar Familrouhani Mahmood Moradi

Purpose: The present research aims to investigate the service quality of public libraries in Hamadan based on LibQual model. Methodology: This is an applied study conducted as a survey. The study population included all the members of Hamedan public libraries. A LibQual More

Purpose: The present research aims to investigate the service quality of public libraries in Hamadan based on LibQual model. Methodology: This is an applied study conducted as a survey. The study population included all the members of Hamedan public libraries. A LibQual questionnaire is used for data gathering. 375 members formed the sample of the study using Cochran's formulas. Data were analyzed using t test with SPSS software. Findings: Findings indicate that the gap between the minimum level of users’ expectation of library’s services and the one they received among three items, staffs, sources and space in order is 7.11, 7.55, 2.97 and the gap between the maximum level of users’ expectation of library’s services and the one they received among three items, staffs, sources and space in order is -14.16, -50.6, -9.29. Conclusion: The users’ average mark of the quality of libraries’ services is higher than their minimum expectations but there is a meaningful gap between user’s maximum expectations and exact and real level of the libraries’ services. Manuscript profile

Open Access Article

2 - Measuring librarians and users’ satisfaction with interface of Simorgh (Library software) at Central Library of Astan Quds Razavi and analyzing its elements and features
Mohammad Reza Hosseyni abineh ee iraj radad

Purpose: The aim of this paper is identifying and analyzing elements and features of Simorgh library software, and measuring its users and librarians’ satisfaction. Methodology: The methodology of this study is of survey type and it is an applied study. Tools for More

Purpose: The aim of this paper is identifying and analyzing elements and features of Simorgh library software, and measuring its users and librarians’ satisfaction. Methodology: The methodology of this study is of survey type and it is an applied study. Tools for data collection is QUIS questionnaire that was distributed among all librarians and 386 users of Central Library of Astan Quds Razavi whom were selected through simple random sampling without replacement. Both descriptive and deductive statistics methods were utilized for data analysis. Findings: Findings showed that the level of satisfaction of participants with interaction to Simorgh software is in average, whereas the librarians were significantly more satisfied than the users. The highest level of satisfaction of users and librarians was related to general reaction with interaction to Simorgh software and interface display, while the lowest level of satisfaction was related to software help and interface vocabularies and messages. Conclusion: Efficiency of user interface of Simorgh software from the view of users and librarians of Central Library of Astan Quds Razavi is in average and in a few cases is higher than medium, and with more attention to the consistency of user interface elements and features of the software to the needs, views and features of different groups of users can be added to their satisfaction. Manuscript profile

Open Access Article

3 - The effect of users and non-users’ views on the results of the LibQual tool's scores in Islamic Republic of Iran National Library
Fariborz Khosravi ali delaee milan Ali Dalaei Milan

Purpose: This exploratory study considered the problem of evaluating quality in academic libraries. The purpose was to assessing the effect of user and non-user's views on the results of the LibQual tool's scores and, also, measuring the satisfaction of clients using se More

Purpose: This exploratory study considered the problem of evaluating quality in academic libraries. The purpose was to assessing the effect of user and non-user's views on the results of the LibQual tool's scores and, also, measuring the satisfaction of clients using services of the Islamic Republic of Iran National Library. Methodology: This applied research was conducted with analytical methodology. Statistical population of the study were all referred to the National Library (400 were selected as sample). For statistical data analysis, Excel and SPSS software were used and to test questions and assumptions, T test was used for both groups.   Findings: There was significant difference between attitudes of users and non-users, in measuring library service quality with LibQual. Results also showed that the mean scores of service quality at "perceived", "desired", and "minimum" levels, were 5.7865, 8.3125, and 6.7365, respectively; by definition, satisfaction level was equal to superiority gap, which was -2.526 that shows customers are unsatisfied with the services of the National Library. Conclusion: When the LibQual for measuring the quality of library focuses solely on its findings, the results cannot be achieved. Because users are not homogeneous in using and familiar with the library and its services, so comments from real users can be extracted. Manuscript profile

Open Access Article

4 - The relationship between the quality of perceived service of the library from the perspective of faculty members based on LibQual Model and their attitude toward collaboration with librarians in Jundi-Shapur University of Dezful
Mohammad Amin Sekhavatmanesh Ali Shahshojaee Farideh Osareh

Purpose: The aim of the present research is investigating the relationship between the quality of perceived service of the library from the perspective of faculty members and their attitude toward collaboration with librarians in Jundi-Shapur University of  Dezful More

Purpose: The aim of the present research is investigating the relationship between the quality of perceived service of the library from the perspective of faculty members and their attitude toward collaboration with librarians in Jundi-Shapur University of  Dezful (JSU). Methodology: This research used a descriptive-survey and the correlational method. Research population consisted of all of 53 faculty of JSU. Data collection tools are questionnaire for assessing the quality of library services and questionnaire for faculty attitude toward collaboration with librarians. For data analysis, descriptive and inferential statistics methods (Pearson’s Correlation Test) were used. Findings: The findings showed that quality of perceived service of the library from the perspective of faculty was evaluated in the average level (5.72). Also, their attitude toward collaboration with librarians was evaluated with agreement (3.93). It was determined that there was no significant relationship between the quality of perceived service of the library from the perspective of faculty and their attitude toward collaboration with librarians in JSU. Conclusion: Variable of quality of perceived service of the library from the perspective of faculty members was not as the role of anticipant for variable of their attitude toward collaboration with librarians and investigating relationship of other variables is necessary. Manuscript profile

Open Access Article

5 - A study on the web usage rate (with an approach to the invisible web) based on Max Weber's ideal type model
Adel Soleimani Nejad Mozhdeh Salajegheh Ameneh Soleimani

Purpose: The main purpose of present study is to figure out the web usage rate among members of Science Faculty of Kerman Bahonar University with an emphasis on the invisible web. Methodology: Present study is a survey kind in fact and full-time faculty members of the More

Purpose: The main purpose of present study is to figure out the web usage rate among members of Science Faculty of Kerman Bahonar University with an emphasis on the invisible web. Methodology: Present study is a survey kind in fact and full-time faculty members of the Faculty of Science of Bahonar University consists the statistical population. For collecting the data, we used a researcher-made questionnaire including 48 questions which its reliability and validity have been evaluated; and from 40 distributed questionnaires, 37 ones were completed and returned back to us. The data were analyzed using SPSS software and the desirable descriptive tests. Findings: The main goal of information research by the faculty members are research and educational purposes and also upgrading their knowledge based on their expertise area. The most usage of them in visible web based on search engines and most usage in invisible web linked to the databases available. The Google search engine and sharing databases especially ScienceDirect were the most widely used tool to meet the information needs of our statistical population. Their search method on the internet is advanced search and they insist on using the operators while searching. Conclusion: The members are using both sectors of the web to achieve the scientific information they need. 62.2% of them use visible web regularly but only 8% of the statistic population have a regular usage of invisible web and this came from the incompetence with invisible web and also lack of necessary training required. Manuscript profile

Open Access Article

6 - Investigating co-authorship rate of Iranian researchers in Psychology field in Islamic World Science Citation Database between 2007-2011
hajar salehi fariba nazari

Purpose: This research aims to study the extent of co-authorship of Iranian researchers in Psychology field in Islamic World Science Citation Database during 2007-2010. Methodology: Descriptive-analytical method and scientometric tools are applied. Islamic World Scienc More

Purpose: This research aims to study the extent of co-authorship of Iranian researchers in Psychology field in Islamic World Science Citation Database during 2007-2010. Methodology: Descriptive-analytical method and scientometric tools are applied. Islamic World Science Citation Database is the research tool, and Excel software is applied to input and compute the data. The research population is all the articles indexed in Psychology field in Islamic World Science Citation Database during 2007-2011. Collaborative Index, Degree of Collaboration, and Co-authorship Coefficient for Psychology field were calculated. Findings: The documents with four authors, with 0.32 growth rate, have the most growth in comparison to documents with other co-authorship patterns. Co-authorship Coefficient of authors in the given period is 0.54 and the largest co-authorship Coefficient is related to 2010 with 0.59. The average of Degree of Collaboration in the given period is 0.83. Conclusion: It can be concluded that psychology researchers tend to write articles with the cooperation of other authors, so as the number of psychology articles increases, the number of articles having just one author decreases. Manuscript profile

Open Access Article

7 - Investigating the effect of emotional intelligence of librarians in the Razi University libraries on the M.A students' satisfaction
Mahsa Nosrati Faramarz Soheili Mozafar Cheshmeh Sohrabi

Purpose: The purpose of the present study is to investigate the effect of emotional intelligence of librarians in the libraries of Razi University on the level of satisfaction of M A. students. Methodology: The study was a descriptive survey. Two questionnaires were us More

Purpose: The purpose of the present study is to investigate the effect of emotional intelligence of librarians in the libraries of Razi University on the level of satisfaction of M A. students. Methodology: The study was a descriptive survey. Two questionnaires were used to collect data. In order to investigate the level of emotional intelligence, the standard test of emotional intelligence (Bar-On) has been used and also to investigate the level of students’ satisfaction, a researcher-made questionnaire was used. To assess reliability, Cronbach's alpha was used to test the level of emotional intelligence questionnaire, 84% and 91% satisfaction was reported. The first group includes 43 of managers and librarians working in libraries of Razi University (including the central library and seven college-libraries). The second group includes 1568 of M A. students of Razi University that 291 of them were chosen as a sample through incidental-classical sampling. The data were analyzed using both descriptive and analytical tests using SPSS software version 21. The descriptive statistics of the main characteristics such as frequency, percentage, mean, and standard deviation were used in inferential statistics; Pearson’s correlation test, one sample t and t for independent samples were used. Findings: Findings showed that emotional intelligence of librarians in Razi University affects graduate students’ satisfaction of library management, productivity, and quality of personal behavior. Emotional intelligence of Razi University librarians and students' satisfaction of library services are above average. Conclusion: The more the emotional intelligence of librarians in Razi University, the more ratification of graduate students. Moreover, emotional intelligence can be considered as an important criterion in hiring librarians and library staff. Manuscript profile

Open Access Article

8 - A comparative survey on the usage rate of the online Scientific Social Networks by Middle East countries' researchers
Mohammad Reza Niazmand Saeideh Ebrahimy Abdolrasool Jowkar

Purpose: The aim of this study was to identify the rate of using online social networks by researchers of Middle East countries and purpose of them to join these networks. Methodology: The study approach was survey-comparative performed by non-percent stratified random More

Purpose: The aim of this study was to identify the rate of using online social networks by researchers of Middle East countries and purpose of them to join these networks. Methodology: The study approach was survey-comparative performed by non-percent stratified randomized sampling. The statistical population consisted of all researchers of Middle East countries; then, according to the sample, we sent the questionnaire to 728 of them. This questionnaire was researcher-made and so, 444 of the researchers replied it. Reliability of the questionnaire was tested by the Cronbach's alpha method and the result was 0.79. We used descriptive statistics, inferential statistics, Chi-squared test, and One-way ANOVA to answer the research questions. Finding: Scholars of Kuwait, United Arabic Emirates, and Qatar had the most rate of using interconnected online social networks. Also, researchers of Bahrain, the United Arabic Emirates, and Syria showed the highest rate of presence in social networks. Visibility, increased citation, and sharing of articles by researchers of Middle East countries have been the major goals of using scientific social networks. Conclusion: Totally, it can be inferred that the rate of using scientific social networks by researchers of Middle East countries is not satisfactory and these networks have still not found their deserved place among these researchers. Manuscript profile

XML

List of Articles