Investigating the effect of emotional intelligence of librarians in the Razi University libraries on the M.A students' satisfaction

Subject Areas : Journal of Knowledge Studies

Mahsa Nosrati ¹ , Faramarz Soheili ² , Mozafar Cheshmeh Sohrabi ³

1 - Department of Knowledge and Information Science, Islamic Azad University, Hamedan Branch, Tehran.
2 - Department of Knowledge and Information Science, Payame Noor University.
3 - Department of Knowledge and Information Science, Isfahan University

Received: 2015-12-02 Accepted : 2016-03-05 Published : 2016-11-21

Keywords: Emotional intelligence, Academic Libraries, Emotional intelligence of librarians, Satisfaction of Students,

Abstract :

Purpose: The purpose of the present study is to investigate the effect of emotional intelligence of librarians in the libraries of Razi University on the level of satisfaction of M A. students. Methodology: The study was a descriptive survey. Two questionnaires were used to collect data. In order to investigate the level of emotional intelligence, the standard test of emotional intelligence (Bar-On) has been used and also to investigate the level of students’ satisfaction, a researcher-made questionnaire was used. To assess reliability, Cronbach's alpha was used to test the level of emotional intelligence questionnaire, 84% and 91% satisfaction was reported. The first group includes 43 of managers and librarians working in libraries of Razi University (including the central library and seven college-libraries). The second group includes 1568 of M A. students of Razi University that 291 of them were chosen as a sample through incidental-classical sampling. The data were analyzed using both descriptive and analytical tests using SPSS software version 21. The descriptive statistics of the main characteristics such as frequency, percentage, mean, and standard deviation were used in inferential statistics; Pearson’s correlation test, one sample t and t for independent samples were used. Findings: Findings showed that emotional intelligence of librarians in Razi University affects graduate students’ satisfaction of library management, productivity, and quality of personal behavior. Emotional intelligence of Razi University librarians and students' satisfaction of library services are above average. Conclusion: The more the emotional intelligence of librarians in Razi University, the more ratification of graduate students. Moreover, emotional intelligence can be considered as an important criterion in hiring librarians and library staff.

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