The increasing speed of technological change, on the one hand, and the changing nature of customer demand and the intensification of competition among organizations, on the other hand, have led organizations to seek to take on new competitive advantages to outperform co
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The increasing speed of technological change, on the one hand, and the changing nature of customer demand and the intensification of competition among organizations, on the other hand, have led organizations to seek to take on new competitive advantages to outperform competitors and better meet customer needs. Achieving such goals comes in the context of a new concept called "organizational agility," but agility of the organization is influenced by its agents, which are the most influential factor in service companies. In this research, which the University of Science and Research has proposed as a case study, the employees are divided into three categories: Soft, Grievous, and Blind. These factors determine the three main elements of the agility of the supply chain organization: Agility drivers, agility abilities and agility capability. Also, using a particle swarm optimization algorithm, an intelligent model has been designed to measure the impact and impact of factors on each other. And after implementing the model in a case study at Time = 769, recovery is at best possible.
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