List of Articles Open Access Article Abstract Page Full-Text 1 - Structural Equation Modeling of the Relationship between the Learning Organization with Total Quality Management and Knowledge Management in Iran Insurance Company: Clarifying a Theory Open Access Article Abstract Page Full-Text 2 - The evaluation and analysis of technology transfer process for producing diesel motors Open Access Article Abstract Page Full-Text 3 - Evaluating Productivity in the Units of the Powerhouse Collection by using MALMQUIST INDEX Open Access Article Abstract Page Full-Text 4 - Studying Quality Customer Service and Formulating an Optimal Plan for Customer Relationship Management (CRM) in the Banking System Using TOPSIS Technique (Case Study: Bank Tejarat, Shiraz) Open Access Article Abstract Page Full-Text 5 - Study of performance keys factors of official organizations with BSC Open Access Article Abstract Page Full-Text 6 - Measurement model planning of quality management system maturity in an organization Open Access Article Abstract Page Full-Text 7 - The Measurement of the Effect of Human Capital on Organizational Performance in Iranian Banking Industry: An Intangible Assets Perspective Open Access Article Abstract Page Full-Text 8 - Ranking of Effective Factors on Customer Satisfaction Concerning Service Quality in Branches of Eghtesade Novin Bank, Mashhad