Identification and Classification of clearance barriers in Shahriyar customs office in Tehran City Using Analytical Hierarchy Process (AHP)

Subject Areas : Jounal of Marketing Management

Mehdi Zanganeh ¹ , Khadijeh Mohammadi Arezoochi ² , Seyed Hossein Kazemi ³ , Hormoz Mehrani ⁴

1 - Master of Business Administration, Marketing Orientation, Young and Elite Research Club, Aliabad Katoul Branch, Islamic Azad University, Aliabad Katoul, Iran
2 - Master of Business Administration, Buin Zahra Unit, Islamic Azad University, Boyen Zahra, Iran
3 - Assistant Professor, Department of Management, Center for Research and Development of Humanities, Tehran, Iran
4 - Assistant Professor, Department of Management, Ghazali Higher Education Institution, Qazvin, Iran

Received: 2018-11-19 Accepted : 2019-04-28 Published : 2017-02-19

Keywords: Clearance, Customs, Electronic Customs, Customs Structure, Customs Function, International Commercial exchanges,

Abstract :

Customs plays an important role in International Commercial exchanges and it can be a promising or deterrent factor in business and creating revenues customs for the government. Therefore, purpose of this study is Identification and Classification of clearance barriers in Shahriyar customs office in Tehran City Using Analytical Hierarchy Process (AHP). This study which was conducted in 2018, is applied in terms of purpose and in terms of collecting data, it is descriptive-survey and exploratory research. By reviewing key articles and using experts' opinion, 4 main criteria and 19 sub-criteria were identified. A team of experts or a decision team was selected from top experts of the organization as well as customs experts. Initially, using the questionnaire and the opinion of the decision team, the main and the main obstacles affecting customs clearance were identified. Then, according to identified factors, AHP questionnaires were developed and paired comparisons were identified. The results of this study showed that the administrative and management systems are among the main obstacles. The weaknesses in the empowerment of trained and qualified personnel and applying them are among identified barriers from the point of view of experts. At the end. With ranking of all the main and secondary factors, suggestions were made to improve the status quo and help the decision makers.