Balanced Score Card

Open Access Article

1 - Evaluation the Performance of e-Banking Using Combined Fuzzy Analytic Network Process and BSC Approach (Case Study in Pasargad Bank in Tehran)
Nazanin Pilevari

The evaluation of performance in facilitating organizational effectiveness is an important and vital duty. Balanced score cards is a performance evaluation framework with a set of financial and non-financial scales has comprehensive view to organization performance. One More

The evaluation of performance in facilitating organizational effectiveness is an important and vital duty. Balanced score cards is a performance evaluation framework with a set of financial and non-financial scales has comprehensive view to organization performance. One of the most important positions of using balanced score cards is banks as the importance part of economy of Iran. The present study at first collects performance evaluation indices of e-banking of Pasargad bank based on review of literature. Then, based on survey of experts of Pasargad bank of Tehran city in the form of questionnaire, 37 indices are selected as final index. By the opinion of experts of Pasargad bank, the indices are classified and final indices are placed in balanced score cards aspects. To determine the weight of aspects and indices, fuzzy analytic network process is applied. Finally, the indices are prioritized and the aspects and indices are prioritized based on importance. Manuscript profile

Open Access Article

2 - A Hybrid Grey-Game-MCDM Method for ERP Selecting Based on BSC
M. H. Kamfiroozi A. BonyadiNaeini

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3 - Assessing the Performance of the Organization Using the Combined Approach of Fuzzy Data Envelopment Analysis and Balanced Scorecard (Case study: Tejarat Bank Branches of Yazd Province)
Seyed Habibollah Mirghafoori Ali Morovati Vahid Namavaran Fatemeh Zamani

In today’s competitive environment in manufacturing and services process, the organizations are confronted with the need to have indicators and patterns for assessing the performance. The balanced scorecard is a successful instrument in implementing the strategic More

In today’s competitive environment in manufacturing and services process, the organizations are confronted with the need to have indicators and patterns for assessing the performance. The balanced scorecard is a successful instrument in implementing the strategic plans of the organization. The present paper aims to evaluate the performance and rank the branches of Tejarat bank in Yazd province based on their efficiency. The balanced scorecard is an appropriate device for designing and measuring the performance in terms of four perspectives including financial, customer, internal process and growth and innovation. This study also intends to use a combining model of BSC and fuzzy data envelopment analysis to evaluate the performance of the branches. This is a descriptive study using field study along with the library, observation and sometimes interview to gather the required information. The findings reveal that among the twenty-six examined branches, 11 branches are efficient. Additionally, the cross efficiency ranking has been used to rank the branches. Finally, the sensitivity analyses demonstrate that ATM has the highest impact on the efficiency of the units followed by the position and the number of employees. On the other hand, the total bank deposits have the least impact on the efficiency of the banks. Manuscript profile

Open Access Article

4 - The Design Model Of Justice-Oriented Organization, New Application For The Balanced Scorecard Model
mohammad hozuri aliasghar pourezat mohammad ali sarlak nasrin mohammad alipour

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as More

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as a fundamental research, after carrying out a review on literature of organizational justice and with utilizing four perspectives of organization in Norton and Kaplan score card( as a schematic plan of organization structure), to design and draw a primary model of justice- oriented organization and then with establishing Delphi panel( consisting of university elites ) the presented model was confirmed and evaluated and after consensus emerged from panel members ; justice oriented organization final model was prepared and was tested in main department of social security organization ( as researches statistical population).Afterwards absolute confirming of model was accomplished.  In this study because of pluralism, both qualitative and quantitative approach are applied Manuscript profile

Open Access Article

5 - The Design Model Of Justice-Oriented Organization,New Application For The Balanced Scorecard Model
mohammad javad hozuri aliasghar pourezat mohammad ali sarlak nasrin mohammadali pour

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as More

Human interaction in organizations based on justice and organization design in a way that infuses the conception of fairness among its employees was emerged by advent of rational organizations and once again was regarded in epoch of novel organizations.In this study, as a fundamental research, after carrying out a review on literature of organizational justice and with utilizing four perspectives of organization in Norton and Kaplan score card( as a schematic plan of organization structure), to design and draw a primary model of justice- oriented organization and then with establishing Delphi panel( consisting of university elites ) the presented model was confirmed and evaluated and after consensus emerged from panel members ; justice oriented organization final model was prepared and was tested in main department of social security organization ( as researches statistical population).Afterwards absolute confirming of model was accomplished.  In this study because of pluralism, both qualitative and quantitative approach are applied. Manuscript profile

Open Access Article

6 - Human factors design strategy map focuses on the age composition of the labor force based on interpretive Structural Modeling (ISM) and a cognitive map of gray dynamic scorecard approach
nasim roudabr Meysam Jafari eskandari

Aging on the size and composition of the workforce has an important role in economic growth, impact. Countries with low or declining fertility rates, with very little increase or decrease labor supply face. Negative effects on economic growth may reduce the number of em More

Aging on the size and composition of the workforce has an important role in economic growth, impact. Countries with low or declining fertility rates, with very little increase or decrease labor supply face. Negative effects on economic growth may reduce the number of employees and the public welfare is at the macro level. . In the institutes level this object featuring itself in different area such as increasing insurance costs, absence from work place, increasing wage costs and also at growing disjoin rate and losing knowledge. In this paper we first survey workforce composition trend in Iran .then with surveying impacts of this object in institutes performance, the strategy map is drawn based on interpretive Structural Modeling (ISM) and a cognitive map of gray dynamic scorecard approach and express a strategic overview at organizations human resources focused on composition of the workforce. Results were analyzed with using Pajek software and FC mapper, then the key factors in strategic plan were identified based on centrality Manuscript profile

Open Access Article

7 - Evaluation of Novin Insurance Branch Using the BSC Model and TOPSIS Method
farzin rezaei zahra ahmadi

Performance evaluation of different organizations, is considered as a very important issue in the present literature. Among the organizations, insurance companies, as part of protective services and with compensating roles in the economy of each country, have been studi More

Performance evaluation of different organizations, is considered as a very important issue in the present literature. Among the organizations, insurance companies, as part of protective services and with compensating roles in the economy of each country, have been studied extensively. It is maintained that successful operation of these industries will motivate other industries as well. In order to achieve these goals under any economic condition, insurance firms like other companies must perform adequately in order to materialize their strategic missions. This study evaluates the performance of Novin Insurance branches and intends to rank them. Four branches were selected as samples from Novin Insurance population; Qazvin, Hamedan, Semnan, Kermanshah. Our research method was based on the concept of performance evaluation model and on the basis of BSC (Balanced Score Card) implemented on the four key criteria (financial, customer, internal process, learning and growth). Then relying on TOPSIS method (MCDM model), priority ranking scheme was performed. The results indicate the superiority ofQazvinbranch. Manuscript profile

Open Access Article

8 - Identify and Prioritize the Assessment Indicators of Organizational Performance According to ‎Stable Balanced Score Card and MCDM by Using Linguistic Variables
Ali Reza Irajpour Morteza Hajilo

Sustainability balanced scorecard based on the parameters of sustainable development is a useful and &lrm;powerful method for evaluating the sustainability performance of the organization or company. This issue was noted in literature review of this paper. The issue of More

Sustainability balanced scorecard based on the parameters of sustainable development is a useful and &lrm;powerful method for evaluating the sustainability performance of the organization or company. This issue was noted in literature review of this paper. The issue of this paper covers the aspects of &lrm;identify and prioritizes of organization performance assessment indicators. In this study, we examine the approach of sustainability balanced scorecard with fuzzy analysis &lrm;network process for ranking indicators of performance evaluation in poutine plastic industry Co. At first, for designing a model, the lists of related indicators by using the existent literature review &lrm;were extracted and then the model was reviewed by experts of the company and the exponential &lrm;model was proposed. The results show that cash flow is in first priority and air pollution and increase of &lrm;labor/work force skills are next priorities respectively.The proposed model has shown that performance indicators can merge with various aspects of &lrm;sustainable balanced scorecard by using of fuzzy analysis network technique.&lrm; Manuscript profile

Open Access Article

9 - Evaluate the performance of the organization using two integrated approaches the DEA-BSC and ANN-DEA
Reza Ehtesham Rasi Eisa Naji

Considering the importance of efficiency in advancing communities and the place that today's organizations have embraced, the use of performance evaluation has become an inevitable necessity. Therefore, we are trying to investigate the effectiveness of organizations by More

Considering the importance of efficiency in advancing communities and the place that today's organizations have embraced, the use of performance evaluation has become an inevitable necessity. Therefore, we are trying to investigate the effectiveness of organizations by combining the two DEA-BSC systems and neural networks in this study. In this regard, first, the performance indicators were determined by using the Balanced Scorecard technique in four dimensions of customer, internal processes, learning and growth and financial, then using the data envelopment analysis method and non-radial SBM model and GAMS software, the organization's efficiency we calculated. In the next step, with the help of the indicators derived from the DEA-BSC method and using the combination of two systems of data envelopment analysis and neural network and using the MATLAB software, the efficiency was re-calculated. In the last step, we compared the two methods of DEA-BSC and ANN-DEA. The results of the comparison of the two methods indicated the compatibility of the two models in discussing the efficiency and superiority of the ANN-DEA method in terms of the short response time and the determination of the efficiency and the possibility of using Its trained algorithm to measure the performance of organizational units in the future. Manuscript profile

Open Access Article

10 - Designing and Explaining a Pattern for Municipality Dependent Organizations Ranking
Mohamad Mehdi Ghomian Seyed Hesam Vaghfi Ali Fayaz

Focusing only on organizations' performance aspects (and not focusing on features, intrinsic differences aspects and external factors that affect organizations' performance), is one of the major deficiencies in current performance evaluation and ranking systems which al More

Focusing only on organizations' performance aspects (and not focusing on features, intrinsic differences aspects and external factors that affect organizations' performance), is one of the major deficiencies in current performance evaluation and ranking systems which also receive little attentions in previous studies. So, we tried in this study to develop and modify Balanced Scored Cards (B.S.C) and design a customized pattern for ranking municipality dependent organizations. We consider performance and classification indexes in the pattern together (but in two separate layers). In this study, we used Delphi Technique for designing phase and experts' opinions review who include managers in all municipality organizations and dependent companies (14 organizations and 6 dependent companies). Suggested weights by participants to four aspects of the pattern were tested by analytical hierarchy process pairwise comparisons (AHP) and compatibility rate for weights is 0.019 which shows compatibility in pairwise comparisons. After designing pattern which includes 41 categorized indexes), we execute it selectively in Mashhad five urban services dependent organizations (including fir stations and safety organizations, waste management organization, parks and green spaces organization, cemeteries organizations and fruits and vegetables and organizing jobs department). Manuscript profile

Open Access Article

11 - Analysis of the result of privatization in Asia, Alborz & Dana insurance company based on performance evaluation
Amir Mohammadzadeh Naser Hamidi Monire Alipour

In recent years, Iran has witnessed transferring of some economic parts to private sector. One of the industries that treaded into privatization field in the last few years, is the insurance industry. Privatization began in 2009 by transferring ownership of public insur More

In recent years, Iran has witnessed transferring of some economic parts to private sector. One of the industries that treaded into privatization field in the last few years, is the insurance industry. Privatization began in 2009 by transferring ownership of public insurance companies based on the act passed to define method of executing general policies of principle 44 of constitution and on this basis, Alborz Insurance Company, Asia Insurance Company and Dana Insurance Company one after the other transferred their stocks to private sector. This research aims at studying condition of these companies after privatization to assess the outcomes of such transfer. For this purpose, first, based on balanced scorecard, performance assessment indicators of insurance companies were identified and divided into two qualitative and quantitative groups from the viewpoints of finance, market, customer, internal processes, growth and learning. Next, from Asia and Alborz Insurance Companies, data pertaining to two period of times before and after privatization were collected and from Dana Insurance Company, data pertaining to one period of time before and after privatization were collected. Data were next analyzed using TOPSIS technique. Analysis of quantitative data showed that performance of Alborz Insurance Company proved to be better prior to privatization, while Dana and Asia Insurance Companies showed an improvement in performance after privatization.   Manuscript profile

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12 - The Application of the Balanced Score Card Model (BSC)
Arastoe yarhesar Ali majnoony Soghra Niroumand Shishavan4 Zahra Mohammadi

Nowadays, one way to protect the villages from poverty, immigration and social and economic problems is to develop tourism in rural areas which have the capacity. Attainment of this goal requires designing, development of appropriate programs and models of the field. In More

Nowadays, one way to protect the villages from poverty, immigration and social and economic problems is to develop tourism in rural areas which have the capacity. Attainment of this goal requires designing, development of appropriate programs and models of the field. In this regard, BSC model was one of the models, that by its means, and with participation of all the factors affecting tourism, including local people, tourists and responsible organizations, it is possible to apply the best plan. Therefore, the main purpose of this paper is to introduce this model to the literature of tourism in Iran, while showing its applicable advantages in rural tourism planning. Required data for the application of this model was gathered through library resources, questionnaires, and face to face interviews. The population studied in this paper includes the residents of Tutakhaneh Village, tourists entered to this area and administrative officers of Bonab County, and the sample selected by Cochran's formula and using simple random sampling method, consists of 243 residents of the village, 300 tourists entered to the Village, and also 20 officials and experts. Bay using Cronbach's Alpha formula perennial questionnaire residents Tutakhanh (0/94), tourists entering the region (0/91) and officials (0/92) is calculated .The results of data analysis using BSC model in the context of rural tourism planning of Tutakhaneh Village showed that this model has the advantage of high capability to meet the needs of all beneficiaries from tourism, due to applying various tools, and considering the circumstances of the past and present, and designs, also presents step by step methods for implementation of the tourism development plans of Tutakhaneh village for officials and planners. Manuscript profile

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13 - Compilation of the vision and strategic map of the automobile racing and motorcycling federation with a balanced scorecard approach
Azizollah Iravanjam, Seyed Ehsan Amir Hosseini Mehrzad Hamidi

The aim of the research was to develop a strategic plan and map of the Federation of Automobile Racing and Motorcycling with a balanced scorecard approach. The research method was descriptive and carried out in the form of strategic studies. This research is practical i More

The aim of the research was to develop a strategic plan and map of the Federation of Automobile Racing and Motorcycling with a balanced scorecard approach. The research method was descriptive and carried out in the form of strategic studies. This research is practical in terms of its purpose and the research data was collected by survey method and quantitatively and qualitatively. The statistical population in the qualitative section included 18 experts in motor racing and motorcycling, and the statistical population in the quantitative section included managers of the motor racing and motorcycling federation and provincial boards, club managers and national team coaches, equal to 75 people. Due to the limited number of members, the statistical population was equal to the sample. The research tool was a researcher-made questionnaire. For data analysis, frequency percentage and chi-square were used in the quantitative part, and experts' opinions, logical induction method and strategic council meetings were used in the qualitative part. The findings showed that the automobile racing and motorcycling federation has four perspectives of finance and development, customer, internal processes and learning and growth, and 42 strategic goals. It can be concluded that the realization of goals such as the increase of professional and talented trainers and the increase of scientific conferences as well as cultural and moral development, the achievement of goals such as the increase of motorcycling and car racing incomes, the maximum participation of the private sector, will facilitate the increase and continuity of positions and honors. Manuscript profile

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14 - Designing Revised Balanced Score Card(BSC) in National Iranian Oil Products Distribution Company (N.I.O.P.D.C) Using Linear Programming(LP)
M.B GHoli Aryanejad Mohammad Modiry امیر Karbasi yazdi

Balanced Score is used as a comprehensive method in evaluation of organization,s performance.this model emphasizes ordanizational strategies and provides a reasonable and comprehensive relations with all organizational aspects (e.g. financial,customer,internal process,l More

Balanced Score is used as a comprehensive method in evaluation of organization,s performance.this model emphasizes ordanizational strategies and provides a reasonable and comprehensive relations with all organizational aspects (e.g. financial,customer,internal process,learning and growth),in order to achieve the goals and their evaluations.In this paper,the researchers are going to present the concepts and procedure of BSC evolution in publhc and private dimensions.The managers are interested in formulating company,s strategy by BSC to achieve the vision,but they do not have lots of money,time,resources,etc:to execute all the improved programming that obtian performance driver,s indicators.Therefore,the researchers decided to rank the perspectives and performance drivers to achieve the vision by LP method.They will also discuss the supply-chain and social responsiveness as two new perspectives of BSC.   Manuscript profile

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15 - Application of Three Parameter Interval Grey Numbers in Enterprise Resource Planning Selection
Mohammad Kamfiroozi Alireza Aliahmadi Meisam Jafari Eskandari

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16 - Integrating Balanced Scorecard with Fuzzy Linguistic and Fuzzy Delphi Method for Evaluating Performance of Team Sports (SANAT NAFT NOVIN Abadan Football Club)
MEISAM JAFARI ESKANDARI Mohammad Hassan Kamfiroozi Zohre Foroutan

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