-
Open Access Article
1 - Designing a of Human Resource Excellence Model in Iranian Public Sectors using the Fuzzy Delphi Technique
N. Mirsepassi A. Toloie Eshlaghy Gh. Memarzadeh M. PeidaieA literature search failed to identify a preferred definition of organizational excellence. While manyclaim to know its meaning and may indeed profess to be working towards the achievement ofexcellence, few give the same definition. Despite this, the term “excelle MoreA literature search failed to identify a preferred definition of organizational excellence. While manyclaim to know its meaning and may indeed profess to be working towards the achievement ofexcellence, few give the same definition. Despite this, the term “excellence” is widely used within thepublic sector. This problem exists more in the public sector than in other sectors and is more in HRMthan in other organizational departments.In this paper, we develop an approach based on the Fuzzy Delphi Technique (FDT) to model humanresource excellence (HRE) in the Iranian public sector. We efficiently apply the new definition ofexcellence in HRM. The HRE conceptual model is formed based on literature reviews and expertsopinions collected using FDT. The HRE model is formed on four dimensions and 57 criteria and isproposed for HRM pathology and Iranian National awards in public sectors. The proposed model hasbeen efficiently been applied on a large scale in Iran for the evaluation of existing and developing HRcapabilities Manuscript profile -
Open Access Article
2 - سنجش کیفیت عملکرد اداره کل پست استان خراسان رضوی درمسیربهبود و تعالی (بارویکرد مدل خود ارزیابیCAF 2006)
gh shekari فهیمه ch -
Open Access Article
3 - بررسی نقش ارتباطات کلامی در ایجاد انگیزه بعنوان عاملی تاثیرگذار بر مدل تعالی سازمانی : EFQM
علی اکبر فرهنگی عطیه رحیمی -
Open Access Article
4 - An approach to environmental management based on the EFQM organizational excellence model in the copper industry (Case Study: Sarcheshmeh Copper Complex)
Mahnaz Amrollahi Jalal Abadi Mohsen Dehghani Ghanatghestani Vali Ali Pour Parvaneh Peykan PourBackground and Objective: Industrial activities in modern era cause several critical environmental issues, such as biodiversity loss, global warming, and ozone layer depletion. Sustainable industrial development requires protection of the environment. In several importa MoreBackground and Objective: Industrial activities in modern era cause several critical environmental issues, such as biodiversity loss, global warming, and ozone layer depletion. Sustainable industrial development requires protection of the environment. In several important decades of political history, environmental protection has become an important factor in the decision-making process Industries and companies can reduce these harmful impacts by implementing an environmental management system (EMS). Through this system, environmental goals can be aligned with companies’ policy. The present study aimed to establish a model for an environmental management system using the EFQM organizational excellence model in the Iranian copper industry.Material and Methodology: this was a descriptive study and survey using a checklist for data collection. The statistical population consisted of managers, experts and professionals from the Safety, Health and Environment Department of Sarcheshmeh Copper Complex. SPSS and LISREL software were used to analyze the research data.Findings: The results showed a significant and direct relationship between all EMS and EFQM variables. In addition, the correlation coefficients revealed that the implementation of environmental management models had a significant impact on the performance of the copper industry. Furthermore, the strategies and policies variable (10.42) had the strongest relationship with a correlation coefficient of 0.81.Discussion and Conclusion: According to the our results, the conceptual model for implementing environmental management systems in Iranian copper industry was effective and acceptable. Moreover, the model investigated and validated the effects of each of the EMS variables on the EFQM variables. Manuscript profile -
Open Access Article
5 - Strategies for Applying Project Management Standards: EFQM Approach
Heresh GolpîraOne of the drawbacks of the EFQM model is its weakness in leading the organizations to improve their efficiencies. In this paper, the project management standards and their works of literature are contrastingly discussed and employed in order to define a good compound m MoreOne of the drawbacks of the EFQM model is its weakness in leading the organizations to improve their efficiencies. In this paper, the project management standards and their works of literature are contrastingly discussed and employed in order to define a good compound method to satisfy maximum coverage of EFQM model conditions and leading organizations to have better performance. Manuscript profile -
Open Access Article
6 - Increasing the Customers Score through the EFQM Excellence Model in International Inspection Companies
Sanaz Rasouli Kamran Jamali FirouzabadiNowadays customer satisfaction in the service organizations has been found of considerable importance. In this regard, the most competitive index is the quality improvement of services to the customers in International inspection companies. To identify strengths & w MoreNowadays customer satisfaction in the service organizations has been found of considerable importance. In this regard, the most competitive index is the quality improvement of services to the customers in International inspection companies. To identify strengths & weakness points of these organizations for performance improvement, an appropriate system is needed to enable us for obtaining more concessions from the customers. Is this research new conceptual model of attaining more concessions from the customers in EFQM is studied. What in this research will be studied is “the DFD conceptual model is related to which customer based standards & criteria?” that if information transfer of inspection companies is diagramed on the basis of conceptual model, then concessions of points by the customers would be increased which lead to increase the total EFQM points of the companies. After that organizational excellence declaration forms which are filled by the customers would be evaluated by the assessor and desired behavior of organizational excellence would be recognized upon the answers to the questions in the mentioned form. If the questionnaire had been filled documentary, by evaluating answers & their efficient relation, establishing of EFQM conceptual model could be with high extent achievable. Therefore we can conclude that by implementing a DFD conceptual model, points by customers would be increased. Manuscript profile -
Open Access Article
7 - Identification and analysis of factors affecting the performance excellence of the first secondary schools (case study: Abadan city)
Rahman Jalilian Davood Gholamrezaei Leila RajabiIntroduction: The indicators of organizational excellence models that are suitable for schools' conditions can be used as channels to improve schools' performance. Therefore, the purpose of the current research is to identify and analyze the effective factors on the exc MoreIntroduction: The indicators of organizational excellence models that are suitable for schools' conditions can be used as channels to improve schools' performance. Therefore, the purpose of the current research is to identify and analyze the effective factors on the excellence of the performance of the first secondary schools in Abadan city considering the document of fundamental evolution of education. Research methodology: The statistical population is the principals and teachers of the first secondary schools of Abadan city,and according to Morgan's table, the required sample size is 186 people. The methods of collecting information in this research are divided into two categories: library-based method for collecting the subject literature and research background, and field-based method for collecting information to confirm or reject research hypotheses. Findings: The theory test model in this research contains five main factors of leadership, policy and strategy, staff, partnerships and resources, and processes, each of which consists of a number of subscales. The factors of leadership, partnerships and resources each include 6 subscales, processes and staff each include 4 subscales, and policy and strategy includes 7 subscales. The results of the path coefficients between the factors also indicated that the policy and strategy have an effect of 0.193 on the leadership factor and the staff factor has a 0.490 effect on the policy and strategy factor. Conclusion: The factors introduced by the researcher (leadership, policy and strategy, staff, partnerships and resources, processes) with the approach of the document of fundamental evolution of education strongly influence the excellence of school performance. Manuscript profile -
Open Access Article
8 - Quality Management Approaches and their impact on firms’ financial performance (The Case of EFQM)
Seyyedeh Leyla Samadi AliReza ErajPourAt the national level, attention to quality and efforts to its constant improvement, play the major role in economic development and neglecting these leads to the loss of domestic production and will increase imports. The model of excellence is a tool to reflect a compr MoreAt the national level, attention to quality and efforts to its constant improvement, play the major role in economic development and neglecting these leads to the loss of domestic production and will increase imports. The model of excellence is a tool to reflect a comprehensive image of the organization. These models validate the performance of firms in implementing improvement programs at different period of times and also they are utilized as a driver for organizations and businesses for excellence, growth and earning money. The aim of this study is investigating the effect of the quality management on the Financial Performance Efficiency of companies and the impact of the equipment on the productivity improvements and labor and capital efficiency during the periods before EFQM certification and after that for the period of 1390 to 1393 through semi-longitudinal and cross-sectional data and the Wilcoxon test was used. Results indicate there is not any significant difference among financial variables ROA, ROS and VADLAB on financial performance and as a result, hypothesis based on the impact of EFQM Model on financial performance is rejected. It means the companies have failed in improving their financial performance and only the result of the test of third hypothesis of financial efficiency variable on financial performance has been significant CAPLAB. Manuscript profile -
Open Access Article
9 - Exploring the relationship between EFQM and Cost of Quality (COQ)
Alireza Alinezhad Mehrdad Sheikhhassani Nima EsfandiariCost of Quality is a process-based method of finding costs. The main objective of this method is to make an equilibrium between preventive costs, quality assurance cost and cost of poor quality. EFQM is known as a well-known method of organization excellence models. U MoreCost of Quality is a process-based method of finding costs. The main objective of this method is to make an equilibrium between preventive costs, quality assurance cost and cost of poor quality. EFQM is known as a well-known method of organization excellence models. Using its nine criteria, EFQM is a perfect tool for organizations. In this paper, we will consider EFQM criteria and cost of quality and the relationship between them. We will consider a case study (Mirab Company) and illustrate that there is a relationship between EFQM and COQ. Then, the results of the questionnaire administered to 1300 EFQM evaluators will be presented. The respondents were asked whether they agree with the relationship between EFQM and COQ or not. The findings confirmed that there is a relationship between all EFQM criteria and EFQM. Manuscript profile -
Open Access Article
10 - Assessing the performance of education management in Miandoab township based on EFQM in 2011
Sadegh Maleki Avarsin Behnam Talebi Hossein BabazadehThe present study aimed at assessing the performance of education management in the city of Miandoab based on EFQM in 2011. The research method was descriptive survey. The sample size was selected through simple random sampling included 28 people. To test the hypotheses MoreThe present study aimed at assessing the performance of education management in the city of Miandoab based on EFQM in 2011. The research method was descriptive survey. The sample size was selected through simple random sampling included 28 people. To test the hypotheses the t-statistic was used. The main instrument utilized for data collection was a standard questionnaire which has been organized based on (EFQM) model. Each of the sub-criteria included objective examples and guided points, arranged based on the characteristics of education. The sub-criteria posed 264 questions based on RADAR logic. Having participated in a 2-day orientation course, the subjects were given the questions. The performance of the management was assessed through self assessment by the employees. To test the validity of the questions some experts were consulted, and to determine the reliability of the questions Cronbach's alpha was used which was α=0.95. The study consisted of 2 questions. Miandoab's Education Administration gained 506.59 out of 1000 for its performance based on the EFQM. The performance of the administration in empowerment criteria gained 49.83 percent and results criteria 51.48. Accoring to the findings of the study it was suggested to enhance the performance of the organization. The results showed that, the performance of the administration management in Miandoab city based on EFQM model in results criteria was better than empowerment criteria. Manuscript profile -
Open Access Article
11 - Performance Evaluation of educational organization in east Azerbaijan using European foundation quality model (EFQM) in 2007
Sadegh Maleki Alireza RanjbariThe general objective of this paper is to evaluate the performance of education organization in east Azarbijan using EFQM. In this regard, the descriptive – survey method was used. The research population was people76. The sample size using Cochrans formula& MoreThe general objective of this paper is to evaluate the performance of education organization in east Azarbijan using EFQM. In this regard, the descriptive – survey method was used. The research population was people76. The sample size using Cochrans formula was 38 people.An advanced questionnaire was used to measure the variables including nine criteria and thirty-two sub- criteria. Each sub criteria included guide points and evidences which have been regulated according to specifications related education. The total sub criteria questions according to RADAR logic added up to 264. After carring on two days justifying course for employees, these questions were given to them. The performance of education organization was carried out through the sef –evaluation method by the employees of the organization.the validity of the questionnaire was determined by experts. The Cronbach's Alpha was used to calculate the reliability, which was 0.96. In this study nine questions were posed, the scores of performance obtained were 486 out of 1000 based on (EFQM). The percentage of nine sub- sores were: 47% leadership, 44% policy and strategy, 47% staff, 46% recourses and participation, 44% processes, 54% results of the client, 45% results of the staff, 51% results of the society and 47% the key results of performance. Manuscript profile -
Open Access Article
12 - Evaluating the Performance of Management in Engineer Traininig Centers of Iran Based on Fuzzy Approach: A case study
Hassan Khademi Zare Mahnaz zareiOne of the key factors that lead organizations and high education centers to deficieney is that their processes and obtained results are not evaluted well. In the case that high education centers realize their positions well and become aware of their weaknesses, they wi MoreOne of the key factors that lead organizations and high education centers to deficieney is that their processes and obtained results are not evaluted well. In the case that high education centers realize their positions well and become aware of their weaknesses, they will no doubt attempt to eliminate those deficiencies. The purpose of this research, whose implementation scope is one of the technical-engineering complexes, is to present a method for the evalution of the performance of management in engineer training centers based on the European Foundation for Quality Management (EFQM) excellence model. Since the existing decision – making environment of high education centers, like many other organizations, is generally fuzzy and vague, for a further adjustment of the mentioned method with the existing situations of high education centers the proposed model is designed in fuzzy environments so that we would be able to evaluate the management performance of high engineering education centers in a more accurate way. Manuscript profile -
Open Access Article
13 - ارزیابی عملکرد سازمانهای دولتی (بر اساس مدل تعالی سازمانی بالدریج ) و بررسی رابطه آن با سلامت اداری کارکنان دستگاه های دولتی فیروزکوه
اسماعیل اسفندیار مجید جهانگیرفرد سید مهدی حسینی -
Open Access Article
14 - پیادهسازی DEA فازی درون مدل PEM جهت ارزیابی عملکرد سازمانهای پروژهمحور: یک مطالعۀ موردی
اویس ترابی محمّدمیلاد احمدی روحالله تولاییسازمان های پروژه محور در صنایع بالادستی سهم زیادی از منابع ملی را در اختیار دارند و نقش مهمی در توسعه یک کشور ایفا می کنند. ارزیابی عملکرد سازمان های پروژه محور می تواند به مدیران کمک کند تا از ورودی ها به طور موثر استفاده کنند و راه خود را برای دستیابی به اهداف هموار ک Moreسازمان های پروژه محور در صنایع بالادستی سهم زیادی از منابع ملی را در اختیار دارند و نقش مهمی در توسعه یک کشور ایفا می کنند. ارزیابی عملکرد سازمان های پروژه محور می تواند به مدیران کمک کند تا از ورودی ها به طور موثر استفاده کنند و راه خود را برای دستیابی به اهداف هموار کنند. برای ارزیابی عملکرد سازمان های پروژه محور، شاخص های کمی و کیفی زیادی وجود دارد. محاسبه کارایی از طریق تحلیل پوششی داده ها (DEA) یک شاخص رایج برای ارزیابی عملکرد در چنین شرکت هایی است. در مدل سنتی DEA دادههای واضح مورد نیاز است در حالی که در دنیای واقعی، بیشتر دادهها نادقیق و نامطمئن هستند. یکی از دلایل اصلی عدم قطعیت مربوط به اطلاعات غیر کمی، ناقص و دست نیافتنی است که باعث ادغام منطق فازی و مجموعه های فازی در مدل های مختلف مانند DEA می شود.ایدۀ اصلی پژوهش حاضر ترکیب رویکردهای کمی و کیفی در ارزیابی عملکرد برای بهرهگیری از هر دو و دستیابی به نتایج دقیقتر است. از این رو، در این مقاله، یک مدل ترکیبی مبتنی بر تحلیل پوششی داده های فازی (FDEA) و مدل تعالی پروژه (PEM) برای ارزیابی عملکرد در سازمان های پروژه محور پیشنهاد شده است. ابتدا ارزیابی عملکرد توسط مدل PEM داده های فازی انجام می شود. سپس پیاده سازی فازی DEA در مدل PEM انجام می شود که در آن ورودی ها و خروجی های مدل FDEA معیارهای مدل PEM هستند. مدل هیبریدی پیشنهادی برای ارزیابی 30 شرکت پتروشیمی در ایران استفاده شده است. مقایسه نتایج هر دو مدل نشاندهنده ضریب همبستگی تقریباً 90/0 در سطح معنیداری 01/0 است که نشاندهنده همبستگی مناسب بین دو مدل است. Manuscript profile -
Open Access Article
15 - Organizational Excellence Model by Examining the Effects of Human Resources Competencies in the Marketing of Educational Services
Saeed Talebi Seyyed Mahmoud Shabgoo Monsef kambiz shahroodi Farzin FarahbodUNESCO considers education to be the key to the development of societies. The current growing competitive environment also made educational institutions compete. Due to the importance of educational institutions that play a fundamental role in society's development, it MoreUNESCO considers education to be the key to the development of societies. The current growing competitive environment also made educational institutions compete. Due to the importance of educational institutions that play a fundamental role in society's development, it is necessary to select competent human resources in these institutions. The current research aims to investigate the effect of human resources competencies on the educational marketing approach in the Organizational excellence model and to present the Organizational excellence model based on competence in educational institutions. The current research is operational in terms of purpose and descriptive in correlation type. Its statistical community consists of experts and specialists in the specialized education field in the water and electricity industry of Iran in the technical education institute of the water and electricity industry number of 60 people; from this population, a sample of 50 people was chosen. The collected data, a questionnaire derived from the criteria and sub-criteria of the EFQM 2020 standard model, was used, whose reliability was determined by calculating Cronbach's alpha formula. The construct questionnaire validity was also selected by confirmatory factor analysis. Smart-PLS statistical software used the partial least squares method to analyze the obtained data and statistical confirmation of the model and its validation. The path coefficients' results indicate a significant relationship between the variables of human resource competence and organizational excellence. Also, the fit indices of the model suggest that the presented model has suitable fitness. Manuscript profile -
Open Access Article
16 - Investigation the Impact of Organizational Excellence Model on Effective Marketing in Azad University
Nassim Heidari Vahidreza MirabiAbstractToday, organizations are seriously facing the change of business environment from a supportive environment to competition and widespread growth in the country's economy. In this research, the effect of organizational excellence on marketing in the field of Azad MoreAbstractToday, organizations are seriously facing the change of business environment from a supportive environment to competition and widespread growth in the country's economy. In this research, the effect of organizational excellence on marketing in the field of Azad University was investigated using structural equations and pls software. The statistical population of this research is all Islamic Azad universities in the whole country. In order to determine the sample size, 350 people were selected from Cochran's formula. The results showed that the components of the organizational excellence model in Islamic Azad University include strategy, leadership, partnerships and resources, processes, products, services, employees, community results, employee results, key results, customer results. The components of effective marketing in Islamic Azad University have included social marketing, ethical marketing, strategy-oriented marketing, internal marketing, green marketing, lean marketing, and innovative marketing. Based on the results, the organizational excellence model is effective on effective marketing. And of the marketing components, green marketing alone is not the key.Keywords: Organizational Effectiveness, Organizational Excellence Model, Effective Marketing Manuscript profile -
Open Access Article
17 - Investigating the Internal Structure of EFQM Excellence Model by Combined Approach Fuzzy Cognitive Mapping and Structural Equation Modeling in Ceramics and Tile Industries of Yazd
Seyed Heidar Mirfakhraddini davood endelib ardakani nasrin jamshidiIn today's competitive and complex world, it is absolutely essential to use a comprehensive and appropriate system such the EFQM excellence model in order to evaluate performance, identify strengths and weaknesses, and improve performance of organizations. Since no orga MoreIn today's competitive and complex world, it is absolutely essential to use a comprehensive and appropriate system such the EFQM excellence model in order to evaluate performance, identify strengths and weaknesses, and improve performance of organizations. Since no organization can reach its goals without paying attention to the relationship between components and the feedback, the purpose of this study is to quantitatively determine and confirm the feedback relationships and loops in EFQM model in ceramics and tile industries of Yazd. In this regard, a combination of two approaches is used fuzzy cognitive mapping and structural equation modeling. In the first step, 7 experts identify 22 relationships among 9 criteria of the EFQM model. In the second step, the accuracy of these relationships is tested by80 senior managers of ceramics and tile industries through two conceptual models. These models are formed based on two EFQM model principles namely the effect of enablers on the results and impact of the results on enablers in feedback, through learning, creativity, and innovation. Determination of the type and intensity of these relationships and quantitative verification helps managers to identify the strengths and weaknesses, introduce continuous improvement projects, and increase self-assessment scores in the above industries. Manuscript profile -
Open Access Article
18 - Model for the credibility of the organization's strategy (audit strategy) to its rating
akbar seyfi amirhassan zarei nima eskandarinia mohammad vasheghaniThe purpose of this study is to provide an organization evaluation model in the process of strategic management. In other words, The proposed model of this study is going to Evaluate the performance of organization’s strategy(validation or verification of or MoreThe purpose of this study is to provide an organization evaluation model in the process of strategic management. In other words, The proposed model of this study is going to Evaluate the performance of organization’s strategy(validation or verification of organizations strategy). The issue ahead is that no comprehensive model which can rate the performance of the organization's strategy or verify the process of collection, implementation and evaluation of the strategy has been developed up to now. There is a vital gap in the issue of strategy verification. The existing models for strategy verification of an organization include some weak points: First of all, they are qualitative; so so they can't present verification result in the form of tangible numbers. Secondly, these models are not comprehensive, and concentrate only on the part of strategy concept. For example, one model evaluates human recourses strategies, and the other model focus on verification of information technology strategy (IT); other concentrates on organization resources as well as creation of competitive advantage. This research discusses an empirical model for assessing the validity of the strategy with the help of library studies, content analysis and interviews with the experts (Delphi method). in order to measure this model validity, it has been implemented in a glass manufacturing company. The results indicate that the proposed model would present necessary standards for quantifying strategy validity. In comparison with the existing models, this model is more comprehensive model covers more dimensions. In this model, verification of competitive advantage and strategic thinking has also been a matter of concern Manuscript profile -
Open Access Article
19 - Provide Damage Model of the Technical Education System Based on the Organizational Excellence Model by Identifying the EFQM Indicators and Components in Empowerment and Results
pari hemmati mahmud safari معصومه اولادیانThe purpose of this study was to investigate the pathology of a professional technical education system based on the EFQM organizational excellence model. In this research, in order to better understand the issue in terms of organizational excellence, as well as to iden MoreThe purpose of this study was to investigate the pathology of a professional technical education system based on the EFQM organizational excellence model. In this research, in order to better understand the issue in terms of organizational excellence, as well as to identify its dimensions and components, and identify the factors affecting it, through in-depth and exploratory interviews with individual key stakeholders and selected experts Technical and professional staffs including heads of departments and deputies of the organization, human resources and education departments, heads of provincial departments and managers and teaching staff of formal education and training institutes with more than 5 years of experience in the college of technical and professional staff and academic experts. These people were chosen purposefully. The necessary qualitative data were collected and analyzed using content analysis method as research technique, concepts, categories and main and secondary factors. These concepts, factors and categories are the basis for developing a tool (questionnaire) to identify the dimensions and components of organizational excellence among the employees of the technical and professional organization of Tehran. In order to ensure the validity of the qualitative part of the research, the valuable ideas of the professors familiar with this field and the university experts who were well-known in this field were used. The reliability of the retest and the intra-subject agreement method were used to calculate the reliability of the interviews conducted Manuscript profile -
Open Access Article
20 - Investigating the Effective Factors of Elementary School Management Excellence Model in District 15 of Tehran
Baharak Shirzad Kebria Gholam Ali Shabani Nejad parastoo khosraviThe purpose of this study was to determine the effective factors of School Management Excellence Model of District 15 and determine the priority and delay of effective factors of School Management Excellence Model of District 15 based on Organizational Excellence Model MoreThe purpose of this study was to determine the effective factors of School Management Excellence Model of District 15 and determine the priority and delay of effective factors of School Management Excellence Model of District 15 based on Organizational Excellence Model in 1397. This research was conducted using descriptive survey method. The sample size was selected from the population of 204 using Cochran formula. The research tool of this study, which measures the advanced variables questionnaire, consists of 10 criteria, each of which has guidance and objective points that are adjusted based on the characteristics of education. The validity of the questionnaire was used by professors and experts and Cronbach's alpha test was used for reliability of the questionnaire with a value of 0.93. Data from the sample size were analyzed using one-sample t-test. The following scores were obtained for teaching and learning (78%), first degree development of parent and community institutions (72%), second degree development, and human resources development (70%) and third degree, and Executive and administrative affairs (70%), fourth degree, extracurricular activities (69%), fifth degree, and action plan development (67%), sixth and creativity (66%), seventh degree, motivational growth system (60%). Eighth Grade Health, Prevention and Safety Education (34%) is ninth, and the lowest score is in the area of school administration results by student participation (30%). Manuscript profile -
Open Access Article
21 - A Survey on Excellence Management and Component Factors of it in Private High Schools of Tehran Education
hamid haft javaherian Seyed farhad Eftekharzade Abbas KhorshidiThe major goal of this research is A Survey on Excellence Management and Component Factors of it in Private High Schools of Tehran Education. The research method is a cross-sectional survey. The statistical population contains 12,000 from all of the administrator, staff MoreThe major goal of this research is A Survey on Excellence Management and Component Factors of it in Private High Schools of Tehran Education. The research method is a cross-sectional survey. The statistical population contains 12,000 from all of the administrator, staff, expert and specialist in the schools of Tehran which have certificate of license or upper of it. The volume of research sample consist of 375 member of school employments. The tools of data collection is questionnaire that contain 174 question which extract from 2013 EFQM excellence model. 70 people were randomly selected. The reliability of the questionnaire for the 9 factors was calculated using Cronbach's alpha coefficients. To analyze the data in the inferential statistics section, the confirmatory factor analysis test (using LISREL software) was used. The results showed that the standard parameter values t >2 for each of these factors were related to their factor load on the latent variable. Manuscript profile
Sanad
Sanad is a platform for managing Azad University publications
Links
Related Centers
Technical Support
Official pages
The rights to this website are owned by the Raimag Press Management System.
Copyright © 2021-2024