List of Articles سروکوال Open Access Article Abstract Page Full-Text 1 - مطالعه کیفیت خدمات بانک ملت پس از واگذاری به بخش خصوصی ابوالحسن فقیهی آرش شاهین غلام حسن مختاری Open Access Article Abstract Page Full-Text 2 - Ranking SERVQUAL dimensions by using of fuzzy hierarchical analysis techniques in the private banking industry (Case Study: private banks Fars Province) Javad Gerami Open Access Article Abstract Page Full-Text 3 - ارزیابی کیفیت خدمات پرستاری با رویکرد تلفیقی IPA و QFD فازی (مورد مطالعه: بیمارستان شهید صدوقی یزد) سید حیدر میرفخرالدینی اعظم سامیه زرگر Open Access Article Abstract Page Full-Text 4 - تحلیل شکاف کیفیت خدمات براساس مدل سروکوال اصلاح شده «مورد مطالعه: سازمان بهداشت و درمان صنعت نفت مشهد» احمد لطیفیان علیرضا خدیویان Open Access Article Abstract Page Full-Text 5 - Gap Analysis of Service Quality from Bedridden Patient’s Point of view at Hospitals of Tehran Medical Sciences Islamic Azad University farhad adhami mogadam mohammad sahebalzamani masoumeh rouhafza Open Access Article Abstract Page Full-Text 6 - Evaluating the Service Quality of Police + 10 Offices Using SERVQUAL Sh. Nayebzadeh M. M. Fatahi Zarch Open Access Article Abstract Page Full-Text 7 - Evaluating Melli Bank Service Quality Using the SERVQUAL Method Sh. Nayebzadeh H. Dehghandehnavi M. R. Feiz Open Access Article Abstract Page Full-Text 8 - The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry (Case study: five star hotels Tabriz City) jafar bahari شهلا بهاری مرجان بذله حامد بهاری Open Access Article Abstract Page Full-Text 9 - Assessment of Educational Service Quality in Campus of Technical Colleges of Tehran University from Views of Higher Education Students based on Servqual Model زهرا شاه امیری محمدرضا کرمی محمد اصلاحی Open Access Article Abstract Page Full-Text 10 - Identification on the Relationship Among the Dimensions of Measuring of Logistics Service Quality in the Ttransport Companies in Iranian Market Mahshid Ahmadi Ali Badizadeh Open Access Article Abstract Page Full-Text 11 - A Survey of the Quality of Educational Services Provided to Arak University Students Using the SERVQUAL Model Bahman Yasbolagi Fatemeh Havas Beygi Saeid Mousavi Pour Open Access Article Abstract Page Full-Text 12 - A survey of service quality of the educational centers in Tabriz using servqual model and ranking educational centers using Analytic hierarchy Process Majid Bagherzadeh Fatemeh Bagherzadeh Open Access Article Abstract Page Full-Text 13 - A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model Heresh Soltanpanah Mansoor Khaksar Mohammad Kambiz Ghasri Open Access Article Abstract Page Full-Text 14 - The joint SERVQUAL and hierarchical TOPSIS based on type2 fuzzy sets for assessment of quality services (Case study: the public transportation of service quality of sharekurd) Ali dehghani Filabadi Amir saman Kheirkhah Hamid-reza Ahadi Open Access Article Abstract Page Full-Text 15 - Service Quality Measurement and Investigation of Its Relationship with Market share Based on SERVQUAL Model (case study: Saderat Bank of Tabriz) Mohammad Faryabi Mahmod Mahmodi Open Access Article Abstract Page Full-Text 16 - تأثیر کیفیت خدمات بر رضایت مشتریان در صنعت بانکداری (مطالعه موردی : شعب بانک ملی شهر تبریز) جعفر بهاری شهلا بهاری مرجان بذله Open Access Article Abstract Page Full-Text 17 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال مهدی نوری پور زینب شریفی Open Access Article Abstract Page Full-Text 18 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual Faramarz Soheili elham yari Aliakbar Familrohani Open Access Article Abstract Page Full-Text 19 - Measuring and Priorities of service Quality with ServQual and AHP in Iran Khodro,s Training center GH.A Poresfadan A.A SHojaie مهران SHiri Open Access Article Abstract Page Full-Text 20 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company) Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani Open Access Article Abstract Page Full-Text 21 - سنجش رضایتمندی ارباب رجوع در شرکت پست ایران حسن گیوریان علی سامانی Open Access Article Abstract Page Full-Text 22 - شناسایی و بررسی عوامل موثر بر رضایت مشتریان از خدمات صنعت بانکداری با استفاده از مدل سروکوال (مطالعه موردی شعب موسسه اعتباری توسعه) سید کامران نوربخش نفیسه رستمی Open Access Article Abstract Page Full-Text 23 - ارزیابی تطبیقی کیفیت خدمات سیستم خودپردازها میرفیض فلاح شمس محمدرضا امامی نازنین هاشمی Open Access Article Abstract Page Full-Text 24 - Quality of Health Care Services Assessment Based on Patient Satisfaction According to the SERVQUAL Model in the Context of a Systematic Review Article Ali Maher Alireza Felegari Open Access Article Abstract Page Full-Text 25 - Identification and prioritizing the satisfaction requirements of urban tourists from tourist resorts using the Kano-Servqual model. Case study of three star hotels in Shiraz ahadollah fatahi sadrolah godarzi zahra amerifard Open Access Article Abstract Page Full-Text 26 - Satisfaction of the citizens of the city with the beautification performance with the urban sustainability approach ESMAEL NASIRI HENDEH KHALEH Open Access Article Abstract Page Full-Text 27 - Presenting the model of expanding quality performance in the intramural sports olympiad of the Ministry of Education and comparing it with mobile and internet addiction in students aboozar zare mehrzad hamidi vali nowzari tahere karimijashni 10.30495/jedu.2022.26860.5372 Open Access Article Abstract Page Full-Text 28 - Evaluation of Educational Service Quality in Postgraduate Programs at Islamic Azad University, Ardabil Branch, on the basis of SERVQUAL Model S. ستاری Y. نامور A. راستگو
